OIT Systems Maintenance, Thurs. Jan 21 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 01/21/2021 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

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uAchieve Maintenance
Description of change: OIT will be making code changes to student interface library to pull additional student attributes from Banner into uAchieve.
Downtime window start: 1/21/2021 6:00 AM
Downtime window end: 1/21/2021 7:00 AM
Affected services: ​uAchieve/DARS Degree Auditing
Expected End-user impact: During this time, the uAchieve site may be unavailable for a short period of time.

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Single Sign-on Maintenance
Description of change: OIT will be converting the InCommon metadata provider in Shibboleth from the legacy aggregate to their new MDQ service.
Downtime window start: 1/21/2021 6:00 AM
Downtime window end: 1/21/2021 7:00 AM
Affected services: ​Single Sign-on
Expected End-user impact: During this time, no end-user impact is expected.

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Server Maintenance
Description of change: ​​OIT will be applying updates to virtualization hosts.​​
Downtime window start: 1/21/2021 3:00 AM
Downtime window end: 1/21/2021 5:00 AM
Affected services: ​​Cisco meeting and videoconferencing services.​
Expected End-user impact: During this time, the videoconferencing services will be unavailable.

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HPC Cluster Storage Addition
Description of change: OIT will be adding low priority storage to the HPC cluster​ as a means to offer additional storage for researcher scratch drives.
Downtime window start: 1/21/2021 5:00 AM
Downtime window end: 1/21/2021 7:00 AM
Affected services: HPC clusters​
Expected End-user impact: During this time, no end-user impact is expected.

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Update Financial Aid Counselor Function for 2021
Description of change: OIT will be applying updates for 2021 : assign Financial Aid Counselors to students.
Downtime window start: 1/21/2021 3:00 AM
Downtime window end: 1/21/2021 5:00 AM
Affected services: ​Not Applicable
Expected End-user impact: During this time, no end-user impact is expected.

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REDCap upgrade
Description of change: OIT will be upgrading RedCAP from 10.​0.18 to 10.7.0 for security reasons.
Downtime window start: 1/21/2021 12:05 AM
Downtime window end: 1/21/2021 6:00 AM
Affected services: ​RedCAP
Expected End-user impact: During this time, ​RedCAP will be unavailable.

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Posted in Banner and Admin Systems, Instructional Technologies, Network and Telecom, Systems, Video Conferencing

[Resolved] Zoom: Subset of users unable to see cloud recordings

Incident resolved

This incident has been resolved.

Posted in Canvas / LMS, Lecture Capture, Video Conferencing

Subset of Zoom users unable to see cloud recordings

New incident: Investigating

Zoom is currently investigating an issue where some users are intermittently unable to view their list of cloud recordings in their web portal. The recordings are not impacted or erased. Some users are just unable to see them at this time.

While Zoom works to resolve this issue, Zoom recommend impacted users refresh their browser, which may allow them to see their recordings.

Posted in Canvas / LMS, Video Conferencing

[RESOLVED] Issue with Split Zoom Meetings

Zoom has resolved the issue causing a very small subset of participants joining a meeting to be split into multiple meetings with the same meeting ID.

Posted in Canvas / LMS, Video Conferencing

Issue with Split Zoom Meetings

Zoom has received reports of issues where participants joining a meeting are being split into multiple meetings with the same meeting ID. They are currently investigating and will provide updates as they have them.

Posted in Canvas / LMS, Video Conferencing

WebEx Recordings

Some users are experiencing a lack of audio with their WebEx recordings. The issue has been reported to WebEx and they are looking for a solution. More information will be posted as it becomes available. Use Zoom as an alternative.

Posted in Canvas / LMS, Video Conferencing

[RESOLVED]Zoom Cloud Recording Processing Delays

Zoom has resolved the issue causing delays in cloud recording processing time

Posted in Canvas / LMS, Video Conferencing

Zoom Cloud Recording Processing Delays

Zoom has identified delays in cloud recording processing times. The zoom team is working to resolve the delays, and will provide updates.

Posted in Canvas / LMS, Video Conferencing

[RESOLVED] Zoom

Zoom services appear to be restored at this time. Zoom is in the process of applying a nationwide fix and it appears FAU’s service has already been restored.

Posted in Canvas / LMS, Video Conferencing

Zoom sign-in issues

Zoom is experiencing intermittent issues where users may not be able to sign in. Updates will be provided as new information becomes available.

Aug 24, 10:58 Update – We are in the process of deploying a fix across our cloud. Service has been restored already for some users. We are continuing to roll this out to complete the fix for any users still impacted.

Aug 24, 09:50 Identified – We have identified the issue causing users to be unable to authenticate to the Zoom website (zoom.us) and unable to start and join Zoom Meetings and Webinars, and we are working on a fix for this issue.

Aug 24, 08:51 Investigating – We have received reports of users being unable to visit the Zoom website (zoom.us) and unable to start and join Zoom Meetings and Webinars. We are currently investigating and will provide updates as we have them.

Posted in Canvas / LMS, Video Conferencing