[RESOLVED] Issue with Split Zoom Meetings

Zoom has resolved the issue causing a very small subset of participants joining a meeting to be split into multiple meetings with the same meeting ID.

Posted in Canvas / LMS, Video Conferencing

Issue with Split Zoom Meetings

Zoom has received reports of issues where participants joining a meeting are being split into multiple meetings with the same meeting ID. They are currently investigating and will provide updates as they have them.

Posted in Canvas / LMS, Video Conferencing

WebEx Recordings

Some users are experiencing a lack of audio with their WebEx recordings. The issue has been reported to WebEx and they are looking for a solution. More information will be posted as it becomes available. Use Zoom as an alternative.

Posted in Canvas / LMS, Video Conferencing

[RESOLVED]Zoom Cloud Recording Processing Delays

Zoom has resolved the issue causing delays in cloud recording processing time

Posted in Canvas / LMS, Video Conferencing

Zoom Cloud Recording Processing Delays

Zoom has identified delays in cloud recording processing times. The zoom team is working to resolve the delays, and will provide updates.

Posted in Canvas / LMS, Video Conferencing

[RESOLVED] Zoom

Zoom services appear to be restored at this time. Zoom is in the process of applying a nationwide fix and it appears FAU’s service has already been restored.

Posted in Canvas / LMS, Video Conferencing

Zoom sign-in issues

Zoom is experiencing intermittent issues where users may not be able to sign in. Updates will be provided as new information becomes available.

Aug 24, 10:58 Update – We are in the process of deploying a fix across our cloud. Service has been restored already for some users. We are continuing to roll this out to complete the fix for any users still impacted.

Aug 24, 09:50 Identified – We have identified the issue causing users to be unable to authenticate to the Zoom website (zoom.us) and unable to start and join Zoom Meetings and Webinars, and we are working on a fix for this issue.

Aug 24, 08:51 Investigating – We have received reports of users being unable to visit the Zoom website (zoom.us) and unable to start and join Zoom Meetings and Webinars. We are currently investigating and will provide updates as we have them.

Posted in Canvas / LMS, Video Conferencing

Single Sign-On Update

08-23-2020 5:00 pm – 5:30 pm

OIT will be updating the Single Sign-on System to correct a performance issue that was recently discovered. During this window, there will be a short period of time where users receive an error when attempting to login to any single sign-on enabled service.

Posted in Banner and Admin Systems, Canvas / LMS, Educational Technologies, Email, Instructional Technologies, Lecture Capture, Network and Telecom, Systems, Video Conferencing, Workday

Single Sign On System Maintenance

The University Single Sign On System will briefly undergo maintenance from 6:00 am to 7:00 am Thursday, August 20. During this period users may be unable to login to Canvas, Workday, Banner Self Service, OwlDone, Google Applications, Office 365, Ezproxy, and other Single Sign On supported services.

If you continue to experience difficulty accessing any services past 7:00 am, please contact the Help Desk at your earliest convenience.

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Posted in Banner and Admin Systems, Canvas / LMS, Educational Technologies, Email, Instructional Technologies, Lecture Capture, Systems, Video Conferencing, Workday

Networking Issues

The Office of Information Technology is investigating networking issues affecting numerous services. More information will be reported as it becomes available.

Posted in Banner and Admin Systems, Canvas / LMS, Educational Technologies, Email, Instructional Technologies, Lecture Capture, Network and Telecom, Systems, Uncategorized, Video Conferencing, Workday