[Resolved] Forms Server Offline

09/18/2021 10:00 PM: The University forms server (Frevvo) has been restored to service. Form developers, please check your emails for more details.

09/18/2021 08:20 PM: The University forms server (Frevvo) has experienced an error and is currently offline. We have identified the problem and are performing emergency maintenance to resolve the issue. We will update this when the problem is resolved.

This has impacted the University Admissions applications for Undergraduate Admissions, College of Business Graduate Programs Admissions Application, Non-Degree Admissions Application, and numerous other forms and workflows.

Posted in Banner and Admin Systems, Educational Technologies, Instructional Technologies, Lecture Capture, Network and Telecom, Research Computing, Systems, Video Conferencing

[Resolved] Zoom – Issues Starting and Joining Meetings

Zoom has resolved the issue causing users to be unable to start and join Zoom Meetings and Webinars.

Posted in Canvas / LMS, Video Conferencing

Zoom – Issues Starting and Joining Meetings

Zoom has received reports of users being unable to start and join Zoom Meetings and Webinars. They are currently investigating and will provide updates as they have them.

Posted in Canvas / LMS, Video Conferencing

OIT Systems Maintenance, Thurs. May 6 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 05/06/2021 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

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Student advising system maintenance
Description of change: OIT will be performing maintenance on the student advising system.
Downtime window start 5/6/2021 5:00 AM
Downtime window end 5/6/2021 6:00 AM
Affected services: Student Advising system
Expected End-user impact: During this time, students and advisors may be unable to access details about their appointments or status.​

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Server Maintenance
Description of change: ​OIT will be applying updates to our videoconferencing services
Downtime window start 5/6/2021 3:00 AM
Downtime window end 5/6/2021 6:00 AM
Affected services: ​​Cisco meeting and videoconferencing services.​
Expected End-user impact: ​Services will be unavailable during the maintenance window.​

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Windows configuration and deployment system upgrade
Description of change
​​The system providing configuration, deployment and updates to Windows clients will be upgraded to the latest version
Downtime window start 5/6/2021 3:00 AM
Downtime window end 5/6/2021 6:00 AM
Affected services: ​​The system providing configuration, deployment and updates to Windows clients will be upgraded to the latest version
Expected End-user impact: ​​All OS deployments, app installs, windows updates from SCCM will be unavailable during the window

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Posted in Banner and Admin Systems, Systems, Video Conferencing

OIT Systems Maintenance, Thurs. April 8 from 12:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 04/08/2021 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

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WebEx and Single Sign-on Maintenance
Downtime window start: 4/8/2021 6:30 AM
Downtime window end: 4/8/2021 7:00 AM
Affected services: ​WebEx and Single sign-on (SSO)
Expected End-user impact: ​The SSO services will be restarted one server at a time so users may experience session errors during this time. WebEx sign-on may experience sign-on issue during this time while the certificate is swapped out.

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Student Advising System
Downtime window start: 4/8/2021 12:00 AM
Downtime window end: 4/8/2021 12:30 AM
Affected services: ​Student Advising System
Expected End-user impact: ​No user impact is anticipated

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Banner Maintenance
Downtime window start: 4/8/2021 3:00 AM
Downtime window end: 4/8/2021 5:00 AM
Affected services: StarRez housing system
Expected End-user impact: ​No user impact is anticipated

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BHRIC VDI Maintenance
Downtime window start: 4/8/2021 12:00 AM
Downtime window end: 4/8/2021 2:00 AM
Affected services: ​BHRIC VMware VDI, https://vhealth.fau.edu , https://vhealthon.fau.edu
Expected End-user impact: User may experience loss of connectivity to the BHRIC VDI.

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Posted in Banner and Admin Systems, Educational Technologies, Research Computing, Systems, Video Conferencing

[Resolved] Zoom: Live transcription services are unavailable

Zoom has resolved the issue causing users to be unable to use Live Transcription services within Zoom Meetings.

Posted in Canvas / LMS, Video Conferencing

Zoom: Live transcription services are unavailable

Zoom has received reports of users being unable to utilize Live Transcription services within Zoom Meetings. Cloud Recording transcriptions are not impacted. Zoom is currently investigating and will provide updates as they have them.

Posted in Canvas / LMS, Video Conferencing

[Resolved] Zoom Cloud Recording Delays

Zoom has resolved the cloud recording delays issue and is monitoring performance.

Posted in Canvas / LMS, Lecture Capture, Video Conferencing

Zoom Cloud Recording Delays

We have received reports of delayed cloud recording processing. Zoom is investigating this matter.

Posted in Canvas / LMS, Lecture Capture, Video Conferencing

OIT Systems Maintenance, Thurs. Jan 21 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 01/21/2021 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

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uAchieve Maintenance
Description of change: OIT will be making code changes to student interface library to pull additional student attributes from Banner into uAchieve.
Downtime window start: 1/21/2021 6:00 AM
Downtime window end: 1/21/2021 7:00 AM
Affected services: ​uAchieve/DARS Degree Auditing
Expected End-user impact: During this time, the uAchieve site may be unavailable for a short period of time.

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Single Sign-on Maintenance
Description of change: OIT will be converting the InCommon metadata provider in Shibboleth from the legacy aggregate to their new MDQ service.
Downtime window start: 1/21/2021 6:00 AM
Downtime window end: 1/21/2021 7:00 AM
Affected services: ​Single Sign-on
Expected End-user impact: During this time, no end-user impact is expected.

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Server Maintenance
Description of change: ​​OIT will be applying updates to virtualization hosts.​​
Downtime window start: 1/21/2021 3:00 AM
Downtime window end: 1/21/2021 5:00 AM
Affected services: ​​Cisco meeting and videoconferencing services.​
Expected End-user impact: During this time, the videoconferencing services will be unavailable.

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HPC Cluster Storage Addition
Description of change: OIT will be adding low priority storage to the HPC cluster​ as a means to offer additional storage for researcher scratch drives.
Downtime window start: 1/21/2021 5:00 AM
Downtime window end: 1/21/2021 7:00 AM
Affected services: HPC clusters​
Expected End-user impact: During this time, no end-user impact is expected.

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Update Financial Aid Counselor Function for 2021
Description of change: OIT will be applying updates for 2021 : assign Financial Aid Counselors to students.
Downtime window start: 1/21/2021 3:00 AM
Downtime window end: 1/21/2021 5:00 AM
Affected services: ​Not Applicable
Expected End-user impact: During this time, no end-user impact is expected.

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REDCap upgrade
Description of change: OIT will be upgrading RedCAP from 10.​0.18 to 10.7.0 for security reasons.
Downtime window start: 1/21/2021 12:05 AM
Downtime window end: 1/21/2021 6:00 AM
Affected services: ​RedCAP
Expected End-user impact: During this time, ​RedCAP will be unavailable.

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Posted in Banner and Admin Systems, Instructional Technologies, Network and Telecom, Systems, Video Conferencing