This incident has been resolved.
[Resolved] Subset of Users Unable to Access Zoom
Subset of Users Unable to Access Zoom
Investigating – The team at Zoom is investigating an issue with a subset of users unable to access Zoom (us04web.zoom.us). They will continue to investigate and provide updates as we have them. This affects the Web Portal and Web Client.
[Resolved] Mediasite Disruption
Mediasite has resolved the issue. The environment is currently functioning normally.
Aug 29, 2022 06:15 PM CUT
Mediasite is aware of issues impacting the Video Cloud environment and working towards a solution. More information will be provided when possible.
[Resolved] [Zoom] Subset of users unable to access Zoom Web Portal and Client
Zoom identified reports of users being unable to access Zoom Web Portal and Client.
This incident has been resolved.
Minimum Zoom Client Version for Fall 2022
Scheduled End-of-life for Clients Below 5.3.0 (8/6/2022)
On August 6, 2022, Zoom will be retiring significantly older client versions for Zoom Client for Meetings, Zoom Rooms, Zoom Phone, Virtual Room Connector, SDK, and VDI to address a security vulnerability. Please find the full list of products and versions in the table below. After August 6, 2022, users will not be able to log in or join meetings from versions below 5.3.0 (originally released in September 2020). As always, we highly recommend you regularly download and update to the latest version of Zoom software to take advantage of all our latest security and functionality features.
The Zoom products that have a new minimum version required as of 8/6/2022 include:
– Zoom Client: Windows, macOS, Linux, iOS, Android, Intune and Blackberry (5.3.0)
– Zoom Rooms and Zoom Room Controller (5.3.0)
– Zoom Phone Appliances (5.3.0)
– VDI Client and VDI Plug-in (3.2.0 (5.3.45604.0927))
– Virtual Room Connector (Platform-VRC-EP-20220415)
– Meeting SDK Client (More info: https://devforum.zoom.us/t/zoom-client-minimum-version/73259)
– Win : 5.4.54524.1229 (2020-12-29)
– MacOS : 5.4.54528.1230
– IOS :5.4.54520.1229
– Android : 126.96.36.1993
– Video SDK Client (More info: https://devforum.zoom.us/t/zoom-client-minimum-version-important/73261)
– Windows, macOS, iOS, Android (1.0.2)
Chrome OS app, Outlook Plugin, and Browser Scheduler Extensions for Chrome and Firefox are not affected by this.
Start Time: Aug. 6, 18:00 PDT
Estimated Duration: 5 Hours
- Zoom Meeting – Zoom Meetings
- Zoom Video Webinars- Zoom Video Webinar
- Zoom Chat – Chat
- Zoom Room – Zoom Room
[Resolved] Zoom Login Issues
Zoom has resolved the issue causing a subset of users to be unable to access to Zoom Web Portal.
Classroom PC Zoom Issues
When using the in-room computers in Boca classrooms, some instructors may experience a Zoom issue that causes their session to end prematurely.
*This is not affecting all users/classrooms.* We have identified the issue and are working towards a resolution.
If you are in a physical classroom and experience any issues with Zoom, please report the problem to the AV Support team via the phone number listed in the classroom or by submitting one of the Help Desk requests linked here. Then, try a temporary workaround by either restarting your computer and disabling Zoom’s “hardware acceleration” settings OR by using Webex or Microsoft Teams.