OIT Systems Maintenance

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 07/18/2024 from 12:01 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:


Server Maintenance
Description of change: OIT will be performing server maintenance on several core systems from 12:00am to 4:00am on July 18th, 2024. During this time, the undergraduate application, MyOwl Services, Owl KPIs, and Owl Docs will be unavailable.
Downtime window start: 07/18/2024 12:00 AM
Downtime window end: 07/18/2024 4:00 AM
Affected services: MyOwl Services, Owl KPIs,Owl Docs, Undergraduate Application
End-user impact: MyOwl Services, Owl KPIs,Owl Docs, Undergraduate Application will be unavailable during this time.


PeopleFirst Integration Update
Description of change: Make changes to the PeopleFirst integration update to resolve reported issue (Hospitalization deductions were taken multiple times)
Downtime window start: 07/18/2024 6:00 AM
Downtime window end: 07/18/2024 8:00 AM
Affected services: Workday
End-user impact: No end-user impact is expected during this time.


Server maintenance
Description of change: OIT will be upgrading Student Information System servers
Downtime window start: 07/18/2024 9:00 AM
Downtime window end: 07/18/2024 5:00 PM
Affected services: Banner
End-user impact: No end-user impact is expected during this time.


Posted in Banner and Admin Systems, Systems

[Resolved] OwlDone partial service outage

We are currently experiencing partial service outage with OwlDone. Students with the housing module may be logged out from the system automatically. We are aware of the issue and are working to resolve it as soon as possible.

OIT

Posted in Banner and Admin Systems

OIT Systems Maintenance

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 07/11 and Saturday, 7/13/2024 from 12:01 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:


Data Center Storage Maintenance (Netapp Production Cluster)
Description of change: OIT is performing maintenance on the Netapp Production Cluster to prepare for upgrades.
Downtime window start: 07/11/2024 6:00 AM
Downtime window end: 07/11/2024 6:30 AM
Affected services: Work is only being performed on one of the two redundant switches, so no downtime is expected but there is a potential to affect all services dependent on NetApp storage, including major ones, such as: Banner, Oracle Identity Manager (OIM), Andi Shares, Ibiweb, MSSQL databases and services dependent on those, Network Registration, Grouper, Owlapps, Edocs, and Papercut to name a few.
End-user impact: End-user impact is not expected. However, if any issues occur during maintenance, services may be impacted.


PeopleFirst Integration Update
Description of change: OIT is making changes to the PeopleFirst integration update to resolve reported issue (Hospitalization deductions were taken multiple times)
Downtime window start: 07/11/2024 6:00 AM
Downtime window end: 07/11/2024 8:00 AM
Affected services: Workday will be updated.
End-user impact: Staff


Slate Decision Codes and Attributes Crosswalks For Decisioning in Banner
Description of change: OIT have created a process to load attributes or contact types in the process of decision posting from Slate to Banner.
Downtime window start: 07/11/2024 6:00 AM
Downtime window end: 07/11/2024 8:00 AM
Affected services: Banner
End-user impact: Students


Database Server Change
Description of change: This multiphase efforts to reestablish dataguard. In this phase OIT will make configuration changes and restart the portion of the application.
Downtime window start: 07/11/2024 5:00 AM
Downtime window end: 07/11/2024 6:00 AM
Affected services: University frevvo forms application.
End-user impact: All Students and Staff


VPN Management Server Maintenance
Description of change: OIT will be performing maintenance on the Advanced VPN infrastructure from 10:00 a.m. until 8:00 p.m. on Saturday July 13th. During this time, there may be periods of time where newly installed Advanced VPN clients may be unable to obtain configuration. This maintenance should not affect the use of Advanced or Basic VPN.
Downtime window start: 07/13/2024 10:00 AM
Downtime window end: 07/13/2024 8:00 PM
Affected services: Advanced VPN
End-user impact: We anticipate inimal end user impact limited to any user that installs the advanced VPN client for the first time. There will be a period of time during the maintenance where new clients will be unable to get a license or a configuration file. Existing clients will work while the server is under maintenance.


Posted in Banner and Admin Systems, Network and Telecom, Systems

OIT Systems Maintenance – 7/3/24 & 7/6/24

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on 07/03/24 from 06:00 AM to 8:00 AM and 78/6/24 from 10:00AM to 8:00PM.


Appworx Job Update
Description of change: OIT will make changes in Banner to allow the Registrar’s Office to add course attributes in batch
Downtime window start: 07/03/2024 6:00 AM
Downtime window end: 07/03/2024 8:00 AM
Affected services: Banner
End-user impact: Students (Course level)


OwlDone – Text Change
Description of change: OIT will update the “Register Your Vehicle” grid in OwlDone to inform the students parking permit to Fall semester will be available at the start of Fall 2024.
Downtime window start: 07/03/2024 6:00 AM
Downtime window end: 07/03/2024 8:00 AM
Affected services: OwlDone
End-user impact: Students


VPN Management Server Maintenance
Description of change: OIT will be performing maintenance on the Advanced VPN infrastructure from 10:00 a.m. until 8:00 p.m. on Saturday July 6th. During this time, there may be periods of time where newly installed Advanced VPN clients may be unable to obtain configuration. This maintenance should not affect the use of Advanced or Basic VPN.
Downtime window start: 07/06/2024 10:00 AM
Downtime window end: 07/06/2024 8:00 PM
Affected services: Advanced VPN
End-user impact: We anticipate minimal end user impact limited to any user that installs the advanced VPN client for the first time. There will be a period of time during the maintenance where new clients will be unable to get a license or a configuration file. Existing clients will work while the server is under maintenance.


Posted in Banner and Admin Systems, Systems, Uncategorized

OIT Systems Maintenance – June 26-29 from 12:01AM TO 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks from 6/26-6/29 from 12:01 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:


BHRIC storage maintenance
Description of change: Research Computing will be performing maintenance on the SAN for BHRIC. During this time there is no expected user impact. However, https://vdi.fau.edu, servers on https://health-vcenter , REDCAP may experience some slowness while the updates are running.
Downtime window start: 06/26/2024 9:00 PM
Downtime window end: 06/27/2024 5:00 AM
Affected services: All services that run in BHRIC. This includes https://vdi.fau.edu, SHS servers, EDU servers, file shares form \health.ad.fau.edu\bhric and boc22-nas2.health.ad.fau.edu
End-user impact: No expected impact from the update. However, there may be some slowness on the BHRIC Servers during this time.


Non-Degree Acceptance Email Update
Description of change: OIT is fixing grammatical errors in the Non-email Acceptance Email.
Downtime window start: 06/27/2024 6:00 AM
Downtime window end: 06/27/2024 8:00 AM
Affected services: myFAU
End-user impact: No end user impact is expected. These changes are fixing a grammatical error in an email that gets sent to students.


App status error for foreign High School records
Description of change: An error was reported for a student with foreign high school record. This change is to fix the reported error.
Downtime window start: 06/27/2024 6:00 AM
Downtime window end: 06/27/2024 8:00 AM
Affected services: FAU App
End-user impact: Students – Admissions Applications. Services should still be operational


VPN Management Server Maintenance
Description of change: OIT will be performing maintenance on the Advanced VPN infrastructure from 12:00 p.m. until 8:00 p.m. on Saturday June 29th. During this time, there may be periods of time where newly installed Advanced VPN clients may be unable to obtain configuration. This maintenance should not affect the use of Advanced VPN.
Downtime window start: 06/29/2024 12:00 PM
Downtime window end: 06/29/2024 8:00 PM
Affected services: Advanced VPN configuration and licensing will be unavailable during periods of time
End-user impact: We anticipate minimal end user impact limited to any user that installs the advanced VPN client for the first time. There will be a period of time during the maintenance where new clients will be unable to get a license or a configuration file. Existing clients will work while the server is under maintenance.


Posted in Banner and Admin Systems, Network and Telecom, Research Computing, Systems

[RESOLVED] Identity Management System Outage

UPDATE: The Identity Management System and the related services have been restored and everything is working as intended.

*************************************************************

We are experiencing a service outage with our Identity Management System. Our team is currently working to restore the service. As a result of the outage, password resets are not working and new accounts will not be provisioned until the service has been restored. We apologize for the inconvenience this may cause.

We will post updates as they become available.

Posted in Systems

OIT Systems Maintenance, June 12, 13, & 15 from 12:01 AM to 7:00 AM

Office of Information Technology will be performing systems maintenance and updates on June 12, 13, and 15 from 12:01 AM to 7:00 AM during OIT maintenance window. The following systems will be specifically impacted:


Disable Microsoft Recall Features on University Owned Devices
Description of change: OIT will be implementing proactive changes on Wednesday June 12th to disable Microsoft Copilot+ Recall features on newer systems in order to protect sensitive university and personal information.
Downtime window start: 06/12/2024 8:00 AM
Downtime window end: 06/12/2024 8:00 AM
Affected services: No end user services are impacted by this change
End-user impact: There should be no end user impact at the time the changes are applied. When Copilot+ systems are released at the end of the month, such systems will have the Recall feature disabled when joined to AD or Enrolled in Intune.


Data Center Storage Upgrade (Netapp Production Cluster)
Description of change: OIT will perform software upgrades to the Netapp Production Cluster
Downtime window start: 06/13/2024 12:00 AM
Downtime window end: 06/13/2024 7:00 AM
Affected services: No downtime is expected, but there is a potential to affect all services dependent on NetApp storage, including major ones like:
Banner
OIM
Andi Shares
Ibiweb
MSSQL databases and services dependent on those
Network Registration
Grouper
Owlapps
Edocs
Papercut
End-user impact: No downtime is expected but there is a potential to affect all services dependent on NetApp storage (see list above).


Process for loading post-secondary schools after admission apps have been loaded
Description of change: OIT will apply some changes to allow loading of schools after admission apps have been loaded. Also, some changes will be made for loading post-secondary schools. In addition, self-reported degree dates for post-secondary schools will no longer be loaded and a filter will be added to prevent loading fau school records into the transfer school table.
Downtime window start: 06/13/2024 6:00 AM
Downtime window end: 06/13/2024 7:00 AM
Affected services: Banner
End-user impact: There is no end-user impact during the change.


Loading Corporate Attribute From Slate To Banner For Corporate Apps
Description of change: OIT is applying updates to Banner
Downtime window start: 06/13/2024 6:00 AM
Downtime window end: 06/13/2024 8:00 AM
Affected services: Banner
End-user impact: No end-user impact is expected during this time.


Network Maintenance – HBOI
Description of change: OIT will be performing network maintenance affecting the HBOI campus from 12:00 a.m. until 2:00 a.m on Sunday June 9th. During this time, connectivity to services at HBOI and connectivity from HBOI to the internet will be disrupted for periods of time during the maintenance window.
Downtime window start: 06/15/2024 9:00 PM
Downtime window end: 06/15/2024 11:00 PM
Affected services: Access to the Internet and services located at HBOI will be down for HBOI during this switchover.
End-user impact: HBOI will lose connectivity during this time.


Posted in Banner and Admin Systems, Network and Telecom, Systems

OIT Systems Maintenance, Thurs. May 30 from 12:01 AM to 7:00 AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 05/30/2024 from 12:01 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:


Banner Maintenance
Description of change: OIT will be performing maintenance on Banner from 12:01 a.m. until 7:00 a.m. on May 30th. Banner will not be available during this time to allow the Ellucian support team to install the updates.
Downtime window start: 05/30/2024 12:01 AM
Downtime window end: 05/30/2024 7:00 AM
Affected services: Banner Admin, Self-Service, Registration
End-user impact: Banner will be unavailable during this time. All end users of Banner will be impacted


Server Migration: Transcript Request, OwlFiles, and Owl Residency Portal
Description of change: The following services will be migrated to a new host: Transcript Request, OwlFiles, and Owl Residency Portal
Downtime window start: 05/30/2024 6:30 AM
Downtime window end: 05/30/2024 7:00 AM
Affected services: Transcript Request, OwlFiles, Owl Residency Portal
End-user impact: No end-user impact is expected during this time


Modifications to the process of Slate decision posting to Banner
Description of change: Modifications have been made to the process of posting admission decisions from Slate to Banner.
Downtime window start: 05/30/2024 7:00 AM
Downtime window end: 05/30/2024 8:00 AM
Affected services: Banner and Slate
End-user impact: No end-user impact is expected during this time.


Posted in Banner and Admin Systems, Uncategorized

OIT Systems Maintenance, 5/22 & 5/23 from 12:01 AM to 7:00 AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Wednesday, May 22 and Thursday, May 23, 2024 from 12:01 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:


Printing services maintenance
Description of change: OIT will be upgrading printing services used in the computer labs, library, and web printing on Wednesday, May 22nd, between the hours of 6:00 AM and 9:00 AM.
Downtime window start: 05/22/2024 6:00 AM
Downtime window end: 05/22/2024 9:00 AM
Affected services: Papercut services including printing from lab and library computers as well as web printing from fauprint.fau.edu.
End-user impact: Printing services in the labs, library, and fauprint.fau.edu will be intermittently unavailable during this upgrade.


Server maintenance
Description of change: OIT will be performing server maintenance affecting uAchieve/DARS access and audits.
Downtime window start: 05/23/2024 6:00 AM
Downtime window end: 05/23/2024 7:00 AM
Affected services: uAchieve/DARS
End-user impact: uAchieve/DARS will be unavailble during this time.


REDCap maintenance
Description of change: Research Computing will be performing Maintencace on REDCap. During this time REDCap will be offline for all users
Downtime window start: 05/23/2024 9:00 PM
Downtime window end: 05/24/2024 6:00 AM
Affected services: REDCap and any API’s that may interact with REDCap
End-user impact: During this time REDCap will be put into maintenance mode. Users will see “REDCap is down for Maintenance” if they try to get to any REDCap login or survery.


Posted in Banner and Admin Systems, Research Computing, Systems

Network Switch Upgrade – Tuesday, May 21 from 5:00 AM to 7:00 AM

Network Switch Upgrade
Description of change: OIT’s Networking team will be upgrading one of the data center switches. Multiple servers and services will be unavailable during this time.

Downtime window start: 05/21/2024 5:00 AM
Downtime window end: 05/21/2024 7:00 AM

Affected services: The following services will be impacted during the upgrade:
Web server
Transcript Request, Personal Information
OwlDocs, OwlFiles, Owl Residency Portal
OwlDone, SPOT
Mandatory Course Entry Quiz, Guest Wireless SMS, Account Claiming SMS
Owlcard software licensing
Graduate College MyPoS
Sunapsis
Johnson Controls / Siemens
Canvas
Crestron configuration tool
Citrix desktop and apps via apps.fau.edu
OIT Lab Camera System
Library Admin Workstation
Squid Proxy for Voice VLAN
Monitoring for Networking
OIT Systems Desktop
XLerator & db server
Google User Migration
Registrar Office email campaign server
eduroam radius server
Radius
Campus Recreation – Fusion Software
LDAP
Automation
FAU Tax software
Load balancer related
Dell OME
PowerBI on-prem data connector
Remote desktop
Splunk sandbox
NetApp cloud connectors
Email distribution
Admin server
DNS
WatchdogEX Monitoring System
PD Access Control
Grants ERA Web portal

End-user impact: The listed services will be unavailable during this time. Please note, other services not listed above may be impacted as well. If you encounter an issue, please try again after the upgrade has been completed.


Posted in Banner and Admin Systems, Educational Technologies, Email, Instructional Technologies, Network and Telecom, Research Computing, Systems, Uncategorized