OIT Systems Maintenance, Thurs. 3/21 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 03/21/2019 from 3:00 AM to 7:00 AM during OIT maintenance window.  In addition, the following systems will be specifically impacted:

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Decommission Mail Server
Description of change: OIT will be decommissioning a legacy mail server.
Downtime window start: 3:00 AM
Downtime window end: 6:00 AM
Affected services: Exchange Email
Affected systems: Exchange servers
Expected End-user impact: During this time, mail flow between Office 365 and Gmail users may see delays during the cutover between the two Exchange servers

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Server Maintenance
Description of change: OIT will update our list serv application, Sympa, to the newest version​
Downtime window start: 5:00 AM
Downtime window end: 6:00 AM
Affected services: Sympa (mailing lists) will be unavailable during the update
Affected systems: Sympa (mailing lists)​
Expected End-user impact: During this time, there will be no mailing list messages being delivered.  Messages sent to the mailing lists should be queued and sent out once the system is back operational.

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Posted in Systems

OIT Systems Maintenance, Thurs. 3/14 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 03/14/2019 from 3:00 AM to 7:00 AM during OIT maintenance window.  In addition, the following systems will be specifically impacted:

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SSO Upgrade
Description of change: OIT will be upgrading the ​prompting system in the Single Sign On System so users of slower services do not see the continue button if they do not have any tasks to complete.
Downtime window start: 3:00 AM
Downtime window end: 5:00 AM
Affected services: All Systems that uses SSO including Canvas, Workday, and others.
Affected systems: Shibboleth servers
Expected End-user impact: During this time, single sign on (SSO) may stop working for about 10 – 15 minutes while we redeploy the prompting service.

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Server Maintenance
Description of change: OIT will be upgrading the software on a directory connector server.
Downtime window start: 3/13/19 @ 10:00 PM
Downtime window end: 3/14/19 @ 6:00 AM
Affected services: Directory synchronization between FAU Active Directory and Azure Active Directory (Office 365)
Affected systems: Azure Active Directory server
Expected End-user impact: During this time there is minimal to none end-user impact. New FAU accounts may take a bit longer to populate into Office 365 but synchronization should be back to normal by mid-morning.

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Populate Work Telephone in AD
Description of change: OIT will be populating FAU worker telephone numbers into Active Directory in preparation for new phone system.
Downtime window start: 5:00 AM
Downtime window end: 6:00 AM
Affected services: Active Directory, IDM
Affected systems: Active Directory, IDM
Expected End-user impact: During this time, no end-user impact is expected. After the upload, applications that use “telephoneNumber” attribute from Active Directory may begin to show it in contacts. If office phone number is incorrect please reach out to HR partners (department liaisons for updating Workday information). Workday Primary Work Phone Visibility flag will prevent phone numbers form showing in AD.

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Posted in Systems

OIT Systems Maintenance, Thurs. March 7 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 03/07/2019 from 3:00 AM to 7:00 AM during OIT maintenance window.  In addition, the following systems will be specifically impacted:

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Server Maintenance
Description of change: OIT will be performing server maintenance.
Downtime window start: 3:00 AM
Downtime window end: 7:00 AM
Affected services: Report Caster production, ODS production, MSOP instance and Blackboard.​
Affected systems: boc22ora01, boc22ora03, odsprod, bbloracle​
Expected End-user impact: During this time, services that listed ​above will be unavailable at times.

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Install New Mail Server
Description of change: OIT will be installing a new mail server to eventually replace an older one.
Downtime window start: 3:00 AM
Downtime window end: 6:00 AM
Affected services: Exchange
Affected systems: Exchange server
Expected End-user impact: During this time, no end-user impact is expected.

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Storage Maintenance
Description of change: OIT will be performing maintenance on some backend storage.  No end-user impact is anticipated.
Downtime window start: 5:30 AM
Downtime window end: 7:00 AM
Affected services: No services will be affected.
Affected systems: The NetApp cluster
Expected End-user impact: During this time, end users may see data access to the ANDI shares pause for a very short duration.

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Posted in Email, Systems

OIT Systems Maintenance, Thurs. Feb 28 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 02/28/2019 from 3:00 AM to 7:00 AM during OIT maintenance window.  In addition, the following systems will be specifically impacted:

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SSO Upgrade
Description of change: OIT will be upgrading the ​prompting system in the Single Sign On System so users of slower services do not see the continue button if they do not have any tasks to complete.
Downtime window start: 3:00 AM
Downtime window end: 5:00 AM
Affected services: All Systems that user SSO including Canvas, Workday, and others.
Affected systems: Shibboleth servers
Expected End-user impact: During this time, single sign on may stop working for 10 – 15 minutes while we redeploy the prompting service.

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Decommission Mail Servers
Description of change: OIT will be decommissioning 2 legacy mail servers.
Downtime window start: 3:00 AM
Downtime window end: 6:00 AM
Affected services: Exchange Email
Affected systems: Exchange servers
Expected End-user impact: During this time, no end-user impact is expected. These exchange servers are only for disaster recovery purposes.

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Posted in Email, Systems

OIT Systems Maintenance, Feb. 14 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 02/14/2019 from 3:00 AM to 7:00 AM during OIT maintenance window.  In addition, the following systems will be specifically impacted:

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Mailing list DMARC change
Description of change: OIT will be making a change in Sympa to not be rejected for failing DMARC checks
Downtime window start: 5:00 AM
Downtime window end: 6:00 AM
Affected services: Sympa/mailing lists​
Affected systems: lists.fau.edu​
Expected End-user impact: During this time, outbound list messages set to go out during the downtime will be delayed until after the mailing list restarts. The expected downtime is between 2-5 minutes.

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Form Server Patch
Description of change: OIT will be updating the form server to patch bugs and reported issues.
Downtime window start: 4:00 AM
Downtime window end: 6:00 AM
Affected services: Frevvo, forms.fau.edu​, Admissions applications
Affected systems: boc22frevvo1.fau.edu​
Expected End-user impact: During this time, the form server that provides many automated forms will be offline for about 10 – 15 minutes. ​

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Posted in Email, Systems

[RESOLVED] Intermittent Network Issues

We are currently experiencing intermittent network issues. This may impact connectivity to the Internet. Our team is working to resolve the issue as soon as possible.  We will post updates as soon as they become available.

We apologize for the inconvenience.

OIT

Posted in Network and Telecom, Systems

OIT Systems Maintenance, Thurs. Feb. 7 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 02/07/2019 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

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Server Maintenance – Retirement of old Luminus MyFAU portal
Description of change: OIT will be shutting down services that were responsible for the old Luminis MyFAU portal
Downtime window start: 5:00 AM
Downtime window end: 5:30 AM
OIT Units involved in the change systems
Affected services: Old MyFAU portal and any web services that relied on it for authentication.
Affected systems: Luminus, mcportals
Expected End-user impact: During this time, no end-user impact is expected. All services relying on the old portal should have been migrated away already as part of other projects and change notices.

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Account Self Service
Description of change: OIT will be upgrading and patching services related to account management related to HIPAA user roles. ​
Downtime window start: 5:00 AM
Downtime window end: 6:00 AM
Affected services: Account Self Service
Affected systems: accounts.fau.edu, um.fau.edu
Expected End-user impact: During this time, no end-user impact is expected. These changes should not effect existing systems. Change will occur to back-end services. ​

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Form Server Patch
Description of change: Updating the form server to patch bugs and reported issues.
Downtime window start: 4:00 AM
Downtime window end: 6:00 AM
Affected services: Frevvo, forms.fau.edu​, Admissions applications
Affected systems: boc22frevvo1 server
Expected End-user impact: During this time, the form server that provides many automated forms will be offline for 10 – 15 minutes. ​
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REDCap survey software upgrade
Description of change: OIT will update upgrade the REDCap survey software.
Downtime window start: 3:00 AM
Downtime window end: 6:30 AM
Affected services: redcap.fau.edu​
Affected systems: redcap.fau.edu
Expected End-user impact: During this time, REDCap survey software will be offline from 3:00 until 6:00 am

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Posted in Systems

OIT Systems Maintenance, Thurs. Jan 31 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 01/31/2019 from 3:00 AM to 7:00 AM during OIT maintenance window.  In addition, the following systems will be specifically impacted:

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Server Maintenance  – PaperCut update
Description of change: OIT will be implementing a fix for the PaperCut service in the Library.
Downtime window start: 4:00 AM
Downtime window end: 4:30 AM
Affected services: PaperCut printing.
Affected systems: PaperCut server
Expected End-user impact: During this time, users will not be able to print via PaperCut​.

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Undergraduate Admissions Updates
Description of change: A series of enhancements and updates are being requested from the Undergraduate Admissions team. These updates have been deployed in Test as of November 27th, and are being testing and verified by the UG Admissions team.  The enhancements include:  Add SAT subScores to Undergraduate Application; Add WHC interest question; Post Secondary Bug Fix; FUTURE PLANS: change wording, add MDC; Fix International Numbers. Not all changes have been approved and some will be deployed during regular hours as they do not impact the application in terms of availability or downtime.
Downtime window start: 5:00 AM
Downtime window end: 6:00 AM
Affected services: Undergraduate Admissions Application
Affected systems: Undergraduate Admissions servers
Expected End-user impact: During this time, no end-user impact is expected.

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Office 365 license assignment
Description of change: OIT will be modifying the 365 licenses assigned to users
Downtime window start: 6:00 AM
Downtime window end: 6:30 AM
Affected services: All Office 365 services
Affected systems: Office 365
Expected End-user impact: During this time, no end-user impact is expected.

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Banner Maintenance
Description of change: OIT will be upgrading or patching the BANNER XE system with 20 different releases during the FAUP maintenance window on Thursday, January 31, 2019.
There are 21 Harvest packages over 17 TD Incident numbers but the DBAs have reviewed the list and have determined that all of these items can be installed within the timeframe allotted for the FAUP maintenance window.
Downtime window start: 3:00 AM
Downtime window end: 7:00 AM
Affected services: No service impact expected
Affected systems: BANNER XE
Expected End-user impact: During this time, no end-user impact is expected.

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Posted in Banner and Admin Systems, Email, Systems

[RESOLVED] Email Icons in MyFAU Missing

The MYFAU mail icon issue has been resolved.

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We are currently experiencing a problem with email icons missing in MyFAU. We are working on resolving the issue as soon as possible.

In the meantime, to access email please use the following links:

Students: mymail.fau.edu

Employees: outlook.fau.edu

Posted in Email

[RESOLVED] Intermittent telephone Issues

****** UPDATE – 11:40AM*********

The issue with the phone system has been resolved. You are now able to call the university from the outside.

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We are currently experiencing some intermittent inbound phone system issues. This impacts when calling the University from outside the University.

We are working with the vendor to resolve the issue.

We apologize for the inconvenience this may cause.

OIT

 

Posted in Network and Telecom