OIT Systems Maintenance, 11/16 to 11/18 between 12:01AM and 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 11/17/2022 from 12:01 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted on Wednesday, 11/16 and Friday, 11/18:


Service Migration
Description of change: OIT is changing the service provider for mymail webpage
Downtime window start: 11/16/2022 12:01 AM
Downtime window end: 11/16/2022 1:00 AM
Impacted services: Google mail URL
End-user impact: After the change, mymail URL will be redirected to MyFAU login page.


uAchieve Term Updates
Description of change: The uAchieve web app will be updated to include Spring 2023, Summer 2023, and Fall 2023 for Audit Requests.
Downtime window start: 11/17/2022 12:01 AM
Downtime window end: 11/17/2022 12:30 AM
Impacted services: uAchieve/DARS
End-user impact: uAchieve will not be available during the update.


EDI changes for Student Written Communication Digital Badges
Description of change: Changes have been made to both inbound and outbound EDI process for post-secondary transcripts to comply with the new state laws. Digital badges values will be loaded to Banner from inbound transcripts, and FAU issued digital badges will be sent out on outbound EDI transcripts.
Downtime window start: 11/17/2022 12:01 AM
Downtime window end: 11/17/2022 6:00 AM
Impacted services: Banner EDI jobs
End-user impact: No end-user impact is expected during this change.


Server Maintenance
Description of change: ​OIT will be upgrading the components of several systems to resolve bugs and add support for newer hardware.​
Downtime window start: 11/17/2022 3:00 AM
Downtime window end: 11/17/2022 7:00 AM
Impacted services: Services running on Cisco UCS server
End-user impact: No end-user impact is expected


SUSE Rancher Maintenance
Description of change: Maintenance will be performed on OIT’s boc22rancher Kubernetes Management service.
Downtime window start: 11/17/2022 5:00 AM
Downtime window end: 11/17/2022 6:00 AM
Impacted services: Rancher Environment
End-user impact: As we have an issue with this kubernetes cluster this change could affect load balancing and certs for network registration, privateeye, and college of business application.


Google Workspace Quotas
Description of change: All users will have enforced quotas 5GB added to their Google Workspace Accounts. Users will continue to be able to send and receive email but all other Google Workspace functions will be read-only.
Downtime window start: 11/18/2022 3:00 AM
Downtime window end: 11/18/2022 4:00 AM
Impacted services: Google Workspace
End-user impact: All users will have enforced quotas 5GB added to their Google Workspace Accounts. If quota is over 5BG, users will continue to be able to send and receive email but all other Google Workspace functions will be read-only.


Posted in Banner and Admin Systems, Email, Research Computing, Systems, Uncategorized

[RESOLVED] Outlook Web Access Error

**UPDATE**

The Outlook Web Access error has been resolved.

********************

We are experiencing an issue with Outlook Web Access. Our team is investigating and hope to resolve the issue as soon as possible.

We will update this post when more details become available.

We apologize for any inconvenience this may cause.

OIT

Posted in Email, Systems

OIT Systems Maintenance, Thurs. Nov 10 from 12:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 11/10/2022 from 12:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:


Server maintenance
Description of change: OIT will perform maintenance on the Kubernetes Management service.
Downtime window start: 12:00AM
Downtime window end: 12:30AM
Affected services: Network Registration, PrivateEye, College of Businesss application
End-user impact: This change could affect load balancing and certs for network registration, privateeye, and College of Business application.


Move Video Conferencing servers
Description of change: OIT will be moving several systems supporting video conferencing to different hardware
Downtime window start: 3:00AM
Downtime window end: 7:00AM
Affected services: Video Conferencing
End-user impact: No end-user impact is expected with this change.


Server Maintenance
Description of change: ​OIT will be upgrading the components of several systems to resolve bugs and add support for newer hardware.​
Downtime window start: 6:00AM
Downtime window end: 7:00AM
Affected services: All FAU Services
End-user impact: No end-user impact is expected.


Server upgrade
Description of change: OIT will be upgrading a development Database server
Downtime window start: 6:00AM
Downtime window end: 7:00AM
Affected services: This will not impact any services in production database servers.
End-user impact: No end-user impact is expected.


Office365 Email Configuration Changes
Description of change: OIT will be performing maintenance on the Office365 email system. No impact to email sending or delivery is expected.
Downtime window start: 6:30AM
Downtime window end: 7:00AM
Affected services: Office365 email
End-user impact:No impact to email sending or delivery is expected.


Posted in Email, Systems, Uncategorized, Video Conferencing

[RESOLVED] Registration website unavailable

UPDATE: The issue has been resolved and the registration website is available again.

***************************************************

The Registration website is currently unavailable. OIT is investigating and working to resolve the issue as soon as possible. Please check back shortly for an update.

We apologize for the inconvenience this may cause.

OIT

Posted in Banner and Admin Systems, Educational Technologies, Instructional Technologies, Systems, Uncategorized

OIT Systems Maintenance, Thurs. Nov 3 from 12:00AM to 7:00AM


Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 11/03/2022 from 12:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:


Oracle Identity Manager (OIM) Database View Update
Description of change: An Oracle Identity Manager (OIM) database view and related program will be modified for the Google to Microsoft migration project. Adding functionality to track changes for students in multiple areas in Banner.
Downtime window start: 11/03/2022 12:00 AM
Downtime window end: 11/03/2022 6:00 AM
Affected services:
End-user impact: No downtime or user interruptions are expected.


Server updates
Description of change: OIT will apply updates to servers that host GradeMan, ServiceAwards, SoftLic,TechFee
Downtime window start: 11/03/2022 12:00 AM
Downtime window end:11/03/2022 3:00 AM
Affected services: GradeMan, ServiceAwards, SoftLic,TechFee
End-user impact: The services listed above will be offline while updates are being applied.


REDCap Update
Description of change: OIT will apply updates to REDCap
Downtime window start: 11/03/2022 12:00 AM
Downtime window end: 10/28/2022 1:00 AM
Affected services: REDCap
End-user impact: REDCap service will be offline during update.


Posted in Banner and Admin Systems, Research Computing, Systems

OIT Systems Maintenance, Thurs 10/13/22 & Fri 10/14/22

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 10/13/2022 from 12:00 AM to 7:00 AM during OIT maintenance window and Friday, 10/14/2022 from 10:00PM to 10:30PM. In addition, the following systems will be specifically impacted:


Maintenance Research Computing storage
Description of change: Research Computing will be performing maintenance on the BHRIC storage
Downtime window start: 10/13/2022 12:00 AM
Downtime window end:10/13/2022 5:00 AM
Affected services: BHRIC virtual machines
End-user impact: None expected. However, this houses new BHRIC VM’s and there maybe a small window where there is a slowdown. However, no service interruption should occur


Server Maintenance
Description of change: OIT is upgrading the software for our email servers.
Downtime window start: 10/13/2022 3:00 AM
Downtime window end: 10/13/2022 4:00 AM
Affected services: Email
End-user impact: None expected as email servers are being upgraded incrementally.


Network Adjustments – Boca and Jupiter Campuses
Description of change: OIT will be performing network maintenance from 10:00 p.m. until 10:30 on Friday October 14th affecting the Boca Raton and Jupiter campuses.
Downtime window start: 10/14/2022 10:00 PM
Downtime window end: 10/14/2022 10:30 PM
Affected services: Boca and Jupiter firewalls
End-user impact: No end user impact is expected.


Posted in Email, Network and Telecom, Research Computing

OIT Systems Maintenance, Thurs. Oct 6 from 12:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 10/06/2022 from 12:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:


REDCap Update
Description of change: REDCap will be offline while the Office of Information Technology performs routine maintenance.
Downtime window start: 10/06/2022 12:00 AM
Downtime window end: 10/06/2022 1:00 AM
Affected services: RedCap
End-user impact: Service will be offline for everyone during update.


Server Maintenance Aptitude Remote Service
Description of change: The Office of Information Technology will be performing maintenance on a remote server used by the Aptitude team and other OIT users.
Downtime window start: 10/06/2022 8:00 PM
Downtime window end: 10/06/2022 9:00 PM
Affected services: Aptitude Remote Service
End-user impact: Aptitude and users from IEA that use this server to RDP to other servers.


Posted in Research Computing, Systems

OIT Systems Maintenance, Thurs. Sept 29 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 09/29/2022 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:


Disallow personal devices from being managed by FAU’s Microsoft tenant
Description of change: OIT will be disabling the feature that allows personal devices to be joined to FAU’s Microsoft Azure AD.
Downtime window start: 09/29/2022 6:00 AM
Downtime window end: 09/29/2022 6:00 AM
Affected services: Personal devices
End-user impact: End users will no longer be able to join their personal devices to Azure AD


Server Maintenance
Description of change: OIT will be performing server maintenance on Banner. During this time, access to the job scheduling system may be unavailable.
Downtime window start: 09/29/2022 5:00 AM
Downtime window end: 09/29/2022 7:00 AM
Affected services: Appworx
End-user impact: Appworx will be unavailable during the upgrade.


Posted in Banner and Admin Systems, Systems

[RESOLVED] System Outage – Help Desk Ticketing

***UPDATE*****

The help desk ticketing system is back online. The vendor is monitoring the system to make sure it is stable.

*******************

We are currently experiencing issues with our help desk ticketing system. We have contacted our vendor and they are investigating the issue.

Posted in Systems

OIT Systems Maintenance, Thurs. Sept 29 from 12:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 9/29/2022 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:


Network Registration Upgrade
Description of change: The network registration system and part of the Library’s EZproxy authentication system will be upgraded and migrated to new infrastructure. These upgrades include several features requested by end users at The University. The new features are:
FAUGuest Wireless will support email addresses.
FAUGuest Wireless now supports FAU’s current theme and usability standards
Performance improvements to Network Registration
Downtime window start: 09/22/2022 5:00 AM
Downtime window end: 09/22/2022 5:30 AM
Affected services: Network registration
End-user impact: The FAU Guest network registration system will get a new theme applied and will support email. There should be no other user impact.


Graduate Admissions Update
Description of change: OIT will be migrating the Graduate Admissions Application to new infrastructure.
Downtime window start: 09/22/2022 3:00 AM
Downtime window end: 09/22/2022 7:00 AM
Affected services: Graduate Admissions application and College of Business admissions application
End-user impact: No end-user impact is expected.


Upgrade to International Student Services server
Description of change: OIT will upgrade the server for International Student Services
Downtime window start:09/20/2022 3:30 PM
Downtime window end: 09/20/2022 4:30 PM
Affected services: International Student Services
End-user impact: The server will be offline during the upgrade. As such, services running on the server will not be available.


RedCAP Update
Description of change:
Downtime window start: 09/22/2022 12:00 AM
Downtime window end: 09/22/2022 1:00 AM
Affected services: RedCAP
End-user impact: Service will be offline for everyone during update.


Posted in Research Computing, Systems, Uncategorized