OIT Systems Maintenance, Thurs. April 15 from 12:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 04/15/2021 from 12:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

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Student Information System (Banner) Financial Aid Upgrade
Downtime window start 4/15/2021 12:00 AM
Downtime window end 4/16/2021 7:00 AM
Affected services: ​BANNER 8X/XE
Expected End-user impact: The Banner system will be unavailable during the installation of the new codes/patches.

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Email Server Upgrade
Downtime window start 4/15/2021 3:00 AM
Downtime window end 4/15/2021 4:00 AM
Affected services: Inbound FAU email, smtp.fau.edu
Expected End-user impact: Email delivery may be delayed for inbound mail. Clients may receive an error when sending mail to smtp.fau.edu during the change window.

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Posted in Banner and Admin Systems, Email

OIT Systems Maintenance, Thurs. April 8 from 12:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 04/08/2021 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

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WebEx and Single Sign-on Maintenance
Downtime window start: 4/8/2021 6:30 AM
Downtime window end: 4/8/2021 7:00 AM
Affected services: ​WebEx and Single sign-on (SSO)
Expected End-user impact: ​The SSO services will be restarted one server at a time so users may experience session errors during this time. WebEx sign-on may experience sign-on issue during this time while the certificate is swapped out.

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Student Advising System
Downtime window start: 4/8/2021 12:00 AM
Downtime window end: 4/8/2021 12:30 AM
Affected services: ​Student Advising System
Expected End-user impact: ​No user impact is anticipated

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Banner Maintenance
Downtime window start: 4/8/2021 3:00 AM
Downtime window end: 4/8/2021 5:00 AM
Affected services: StarRez housing system
Expected End-user impact: ​No user impact is anticipated

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BHRIC VDI Maintenance
Downtime window start: 4/8/2021 12:00 AM
Downtime window end: 4/8/2021 2:00 AM
Affected services: ​BHRIC VMware VDI, https://vhealth.fau.edu , https://vhealthon.fau.edu
Expected End-user impact: User may experience loss of connectivity to the BHRIC VDI.

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Posted in Banner and Admin Systems, Educational Technologies, Research Computing, Systems, Video Conferencing

OIT Systems Maintenance, Thurs. March 25 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 03/25/2021 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

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Website Maintenance
Downtime window start: 3/25/2021 3:30 AM
Downtime window end: 3/25/2021 7:00 AM
Affected services: ​External DNS services in the global traffic manager subdomain. This covers almost all of public facing websites managed by OIT and external and internal websites hosted on the load balancers.
Expected End-user impact: Users may experience momentary disruption of persistent connections to affected sites. Users may need to reconnect to services that they were previously logged into. For non-persistent connections and general web browsing (e.g. the main www.fau.edu), end users may not experience any disruptions.

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Posted in Systems

[RESOLVED] – Help desk system – Service interruption

**UPDATE**

This morning we received confirmation from Teamdynamix that this issue has been resolved and services have been fully restored.

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Teamdynamix is experiencing issues with their DNS provider. This may cause issues connecting to helpdesk.fau.edu and helpdesk.fau.edu/tdnext.

We will update this post as more information becomes available.

OIT

Posted in Banner and Admin Systems, Educational Technologies, Email, Network and Telecom, Research Computing, Systems, Uncategorized, Workday

OIT Systems Maintenance, Thurs. March 18 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 03/18/2021 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

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FreeIPA Configuration Change
Downtime window start: 3/18/2021 5:00 AM
Downtime window end: 3/18/2021 6:00 AM
Affected services: HPC Clusters: kokosec and koko​
Expected End-user impact: No impact is anticipated. We have profiles enabled that will allow users to login to services they are authorized to.

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ESXI updates BHRIC
Downtime window start: 3/18/2021 6:05 PM
Downtime window end: 3/23/2021 7:00 AM
Affected services: ​vhealth, BHRIC VDI
Expected End-user impact: There should be no interruption of service. However, some virtual machines may experience slower performance until the host comes back online and re-balances the virtual machines.

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Posted in Research Computing, Systems

OIT Systems Maintenance, Thurs. March 11 from 3:00am to 7:00am

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 03/11/2021 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

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Server Maintenance
Downtime window start: 3/11/2021 6:00 AM
Downtime window end: 3/11/2021 6:15 AM
Affected services: FAU main webpage
Expected End-user impact: There is no end-user impact expected during the maintenance window.

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Modify indicator column to Identity Manager view
Downtime window start: 3/11/2021 3:00 AM
Downtime window end: 3/11/2021 5:00 AM
Affected services: Not Applicable
Expected End-user impact: There is no end-user impact

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Remote Voice Server Maintenance
Downtime window start: 3/11/2021 9:00 PM
Downtime window end: 3/12/2021 12:00 AM
Affected services: All Remote phones, call center users, and Jabber Services
Expected End-user impact: All remote desk phones and Jabber clients will lose connection for about 30 seconds during the upgrade. After the upgrade is completed all clients should automatically re-register.

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Posted in Network and Telecom, Systems

OIT Systems Maintenance – Thurs. March 4 from 12:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 03/04/2021 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

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Banner table for EZ Advising Data
Description of change: OIT will create a new Banner table to store Advising data.
Downtime window start: 3/4/2021 12:00 AM
Downtime window end: 3/4/2021 1:00 AM
Affected services: Banner
Expected End-user impact: No user impact is anticipated during this time.

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Posted in Banner and Admin Systems

Intermittent connectivity issues

We are currently experiencing intermittent connectivity issues impacting VPN and remote desktop connections.

We are currently investigating the issue and will update this post as more information becomes available.

OIT

Posted in Network and Telecom

OIT Systems Maintenance, Thurs. Feb 25 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 02/25/2021 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

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Moving Virtual Machines on the HPC Cluster
Description of change: OIT will be moving several virtual machine on the HPC cluster.
Downtime window start   2/25/2021 3:00 AM
Downtime window end    2/25/2021 6:00 AM
Affected services: completesystems1, NFSv4 testing up19-beegfs-bridge, rna3d
Expected End-user impact: ​These servers will be offline during the maintenance window as we are migrating them to a new virtual machine cluster.

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HPC Cluster Centos 7.9 Update
Description of change: OIT will update all compute nodes on the HPC cluster to the latest version of Centos 7.9 including an upgrade to the Cuda 11.2 drivers.​
Downtime window start   2/25/2021 8:00 AM
Downtime window end     3/4/2021 8:00 PM
Affected services: All research computing compute and GPU nodes.​
Expected End-user impact: As compute nodes drain of tasks they will automatically reboot into a new disk image. This will impact users start time for jobs and will impact GPU gobs and MPI jobs which may need slight configuration changes.

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Appworx Maintenance
Description of change: OIT will updatie JDK for Appworx production master and master agent.​
Downtime window start    2/25/2021 6:00 AM
Downtime window end     2/25/2021 7:00 AM
Affected services: Appworx production​
Expected End-user impact: Appworx will temporarily be offline while restarting the services.​

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Banner Financial Aid 8.39.1.1 and 8.39.1.2 regulatory updates
Description of change: OIT apply regulatory updates for Pell table and Direct Loan.
Downtime window start     2/25/2021 3:00 AM
Downtime window end      2/25/2021 5:00 AM
Affected services: ​Not Applicable
Expected End-user impact: No end-user impact is expected during this time.

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pdate OwlForm: SWAHSCH
Description of change: OIT will populate the Calculated GPA into the Admissions GPA field for EDI transcripts OwlForm: SWAHSCH
Downtime window start     2/25/2021 3:00 AM
Downtime window end      2/25/2021 5:00 AM
Affected services: Not applicable
Expected End-user impact: No end-user impact is expected during this time.

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Add data to Admissions PopSel view
Description of change: OIT will add new data fields on Admissions PopSel view for test score codes AP66, AP68, PMPF1 and PMPF2 flags (Y/N) to indicate if students have taken exam course.
Downtime window start     2/25/2021 3:00 AM
Downtime window end      2/25/2021 5:00 AM
Affected services: ​Not applicable
Expected End-user impact: No end-user impact is expected during this time.

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Posted in Banner and Admin Systems, Research Computing, Systems

RESOLVED – TutorTrac Unavailable

**UPDATE – RESOLVED**

TutorTrac has been restored to full service. All related systems and applications should be functioning as usual.

OIT

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We’re currently investigating reports of a service interruption with TutorTrac.

We apologize for any inconvenience and will post another update as soon as we learn more.

OIT

Posted in Uncategorized