OIT Systems Maintenance, Thurs. Oct. 21 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 10/21/2021 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

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Server Maintenance
Description of change: ​OIT will be moving 2 servers to different hardware.
Downtime window start 10/21/2021 3:00 AM
Downtime window end 10/21/2021 6:00 AM
Affected services: ​eduroam and wireless logins
Expected End-user impact: During this time, logins for eduroam and wireless will fail.

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Gitlab Maintenance
Description of change: OIT will be performing maintenance on the OIT Gitlab instance for upgrades and patches. It may become unavailable for periods during the scheduled down time.​
Downtime window start 10/21/2021 5:00 AM
Downtime window end 10/21/2021 7:00 AM
Affected services: ​Gitlab
Expected End-user impact: ​Developers may not be able to connect to the Gitlab repositories during this time.

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Password Expiration Maintenance
Description of change: OIT will be performing maintenance to the Password Expiration services. This maintenance will modify the expiration exclusion group to include all users that opt-in for forced multi-factor/Duo authentication on all services.
Downtime window start 10/21/2021 6:00 AM
Downtime window end 10/21/2021 7:00 AM
Affected services: ​Password Expiration
Expected End-user impact: ​No user impact expected.

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Banner Financial Aid Maintenance
Description of change: ​Banner will be undergoing maintenance to upgrade the Financial Aid 8X and XE modules. The system will be unavailable during maintenance.
Downtime window start 10/21/2021 3:00 AM
Downtime window end 10/21/2021 7:00 AM
Affected services: ​​BANNER 8X/XE Financial Aid modules
Expected End-user impact: ​The Banner system will be brought down during the actual installation of the new release code.

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Posted in Uncategorized

OIT Systems Maintenance, Thurs. Oct 14 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 10/14/2021 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

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Server Upgrade
Description of change: ​OIT will be upgrading one of its DNS servers.
Downtime window start 10/14/2021 3:00 AM
Downtime window end 10/14/2021 4:00 AM
Affected services: ​Internal DNS resolution
Expected End-user impact: ​There will be an intermittent network outage during the maintenance window.

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Server Upgrade
Description of change: ​OIT will be upgrading a server that allows for FAU web pages to be updated by the FAU community.
Downtime window start 10/14/2021 4:00 AM
Downtime window end 10/14/2021 5:00 AM
Affected services: updates to www.fau.edu webpages via omniupdate
Expected End-user impact: Users updating webpages on www.fau.edu might encounter intermittent failures during switchover

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OwlPulse Integration Tool
Description of change: OIT will be moving the OwlPulse Integration IP
Downtime window start 10/14/2021 6:00 AM
Downtime window end 10/14/2021 6:05 AM
Affected services: owlpulse and owlpulse integration tool​
Expected End-user impact: ​Contact Tracers may not be able to import users during the maintenance.

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Posted in Network and Telecom, Systems

OIT Systems Maintenance, Thurs. Oct 7 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 10/07/2021 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

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Server Upgrades
Description of change: OIT will be upgrading 3 of its DNS servers.​
Downtime window start 10/7/2021 3:00 AM
Downtime window end 10/7/2021 6:00 AM
Affected services: ​Internal DNS
Expected End-user impact: During this time, there will be intermittent network outages on the Jupiter and Boca campuses.

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OwlPulse upgrade
Description of change: Owlpulse will be offline for feature improvements. Including proper routing of medical residences, and bug fixes that allow non-standard phone numbers to gracefully be rejected.
Downtime window start 10/7/2021 5:30 AM
Downtime window end 10/7/2021 7:00 AM
Affected services: owlpulse.fau.edu​
Expected End-user impact: ​Owlpulse will be offline during the second half of the upgrade. Individuals will not be able to report their health status etc.

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Media Archive Upgrade
Description of change: ​The Media Archive will be undergoing a version upgrade and will be unavailable sporadically during the maintenance window.
Downtime window start 10/7/2021 9:00 AM
Downtime window end 10/7/2021 10:30 AM
Affected services: ​Media Archive (non-production)
Expected End-user impact: Users may experience timeouts when trying to access the Media archive or playback of videos may fail

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Posted in Instructional Technologies, Systems

OIT Systems Maintenance, Thurs. Sept 30 from 12:05AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 09/30/2021 from 12:05 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

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Server Maintenance
Description of change: OIT will migrate the Appworx services to a new server. No changes will be made to the version or application configuration.​
Downtime window start 9/30/2021 3:00 AM
Downtime window end 9/30/2021 7:00 AM
Affected services: Appworx​
Expected End-user impact: The Appworx scheduled jobs will be unavailable ​during a period in the maintenance window.

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Single Sign-on Maintenance
Description of change: ​OIT will be performing maintenance to the SSO web services to apply Shibboleth patches.
Downtime window start 9/30/2021 6:00 AM
Downtime window end 9/30/2021 7:00 AM
Affected services: SSO
Expected End-user impact: During this time some single-sign on sessions could be terminated when we failover.

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Harvest Upgrade
Description of change: OIT will be performing maintenance on Banner’s Change Control Management system​ (Harvest).
Downtime window start 9/30/2021 3:00 AM
Downtime window end 9/30/2021 5:00 PM
Affected services: ​All four instances of Harvest (SEED, DEVL, TEST, FAUP)
Expected End-user impact: ​During this time Harvest will be unavailable.

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Server Upgrades
Description of change: OIT will be upgrading 2 of its DNS servers.​
Downtime window start 9/30/2021 3:00 AM
Downtime window end 9/30/2021 6:00 AM
Affected services: ​Internal DNS service
Expected End-user impact: ​DNS lookups against these servers may fail during the change window.

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REDCap maintenance
Description of change: ​OIT will be doing maintenance of REDCap
Downtime window start 9/30/2021 12:05 AM
Downtime window end 9/30/2021 2:00 AM
Affected services: REDCap​
Expected End-user impact: REDCap will be unavailable during this time.

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Posted in Banner and Admin Systems, Systems

OIT Systems Maintenance, Thurs. Sept 23 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 09/23/2021 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

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Pay-for-print upgrade
Description of change: OIT will upgrade the Pay-for-Print server (Papercut) to the newest version.
Downtime window start 9/23/2021 4:00 AM
Downtime window end 9/23/2021 7:00 AM
Affected services: Pay-for-print
​Expected End-user impact: Pay-for-print services will be unavailable during the maintenance window.

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Storage configuration modification
Description of change: OIT will enable a configuration option for the storage supporting the virtualization environment.
Downtime window start 9/23/2021 6:00 AM
Downtime window end 9/23/2021 6:05 AM
Affected services: N/A
​Expected End-user impact: No end-user impact is expected​.

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Application modification
Description of change: OIT will enable Automatic Upgrades of Malwarebytes cloud clients.
Downtime window start 9/23/2021 6:00 AM
Downtime window end 9/23/2021 6:15 AM
Affected services: ​Malwarebytes cloud clients, though the clients will not notice anything.
Expected End-user impact: No end-user impact is expected​.

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Canvas Tool Updates
Description of change: OIT will update the following Canvas tools to fix bugs and add new features:
​User Management, Course Management, Observer Management
Downtime window start 9/23/2021 5:00 AM
Downtime window end 9/23/2021 6:00 AM
Affected services: UserManagement, ObserverManagement, and CourseManagement​
Expected End-user impact: The tools mentioned above will be momentarily unavailable when updates are being performed.

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Spam Filter Configuration Change
Description of change: OIT will be changing a setting related to email disclaimers on our spam filters.​
Downtime window start 9/23/2021 4:00 AM
Downtime window end 9/23/2021 4:00 AM
Affected services: ​Inbound FAU email
Expected End-user impact: No end-user impact is expected​.

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Server Upgrade
Description of change: ​OIT will be applying updates to one of its mail servers.
Downtime window start 9/23/2021 3:00 AM
Downtime window end 9/23/2021 6:00 AM
Affected services: ​On-Premises Exchange
Expected End-user impact: ​On-Premises Exchange is primarily used for 365 email management by the Help Desk. During this time mailboxes and distribution groups will not be able to be created/changed/deleted.

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Virtualization Upgrade
Description of change: Research Computing will upgrade the research computing private cloud to the latest version.
Downtime window start 9/23/2021 3:00 AM
Downtime window end 9/23/2021 6:00 AM
Affected services: HPC Cluster, Storage, Senior Design Projects
Expected End-user impact: No users should not be affected by this upgrade; however, ​there is a chance the machines could fail.

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Posted in Canvas / LMS, Educational Technologies, Email, Research Computing, Systems

OIT Systems Maintenance, Thurs. from 2:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 09/16/2021 from 2:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

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Banner Maintenance
Description of change: Banner will be under maintenance and will be unavailable from 2:00am to 7:00am on Thursday 16th September.
Downtime window start 9/16/2021 2:00 AM
Downtime window end 9/16/2021 7:00 AM
Affected services: ​BANNER 8X/XE
Expected End-user impact: The Banner system will be brought down during the actual installation of the new release code.

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Server Upgrade
Description of change: OIT will be upgrading the operating system of the List server (Sympa).​
Downtime window start 9/16/2021 5:00 AM
Downtime window end 9/16/2021 7:00 AM
Affected services: ​Sympa mailing list
Expected End-user impact: No email will be going out from the mailing lists until the OS upgrade has been completed.​

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Active Directory Maintenance
Description of change: OIT will be removing groups from Active Directory that were previously used to assign Microsoft 356 licenses. These groups were replaced by a new process and have not been synchronized since October 2020.
Downtime window start 9/16/2021 6:00 AM
Downtime window end 9/16/2021 6:30 AM
Affected services: Active Directory​
Expected End-user impact: No end-user impact is expected.

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Microsoft 365 License Maintenance
Description of change: OIT will be performing maintenance to the Microsoft 365 license assignment process.​
Downtime window start 9/16/2021 5:00 AM
Downtime window end 9/16/2021 6:00 AM
Affected services: No services impacted.​
Expected End-user impact: No end-user impact is expected.

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Single Sign-on Maintenance
Description of change: OIT will be performing maintenance to the Single-Sign-On (SSO) web services to disable certain ciphers and TLS versions in the SSL policy.
Downtime window start 9/16/2021 6:00 AM
Downtime window end 9/16/2021 7:00 AM
Affected services: Single-Sign On (SSO)​
Expected End-user impact: No end-user impact is expected.

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User Manager Maintenance
Description of change: OIT will be performing maintenance on our User Manager application. ​These changes are needed to retire a server.
Downtime window start 9/16/2021 6:00 AM
Downtime window end 9/16/2021 7:00 AM
Affected services: User Manager/ OIM​
Expected End-user impact: No end-user impact is expected.

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Server Maintenance
Description of change: OIT is making a change to enhance the security of the main FAU website
Downtime window start 9/16/2021 6:00 AM
Downtime window end 9/16/2021 6:30 AM
Affected services: FAU website
Expected End-user impact: No end-user impact is expected.

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Server Upgrade
Description of change: OIT will be performing upgrades to its authentication servers.​
Downtime window start 9/16/2021 6:00 AM
Downtime window end 9/16/2021 6:00 AM
Affected services: Active Directory (ad.fau.edu)
Expected End-user impact: No end-user impact is expected.

Posted in Banner and Admin Systems, Educational Technologies, Email, Research Computing, Systems

OIT Systems Maintenance, Thurs. Sept 9 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 09/09/2021 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

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Server Upgrade (Eprint)
Description of change: The electronic document storage system for Administrative Services known as Eprint is being upgraded and will be unavailable during the marked downtime.
Downtime window start 9/9/2021 8:00 AM
Downtime window end 9/10/2021 5:00 PM
Affected services: eprint​
Expected End-user impact: ​eprint will be unavailable during this period.

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REDCap updates
Description of change: OIT will be installing REDCap​ patches
Downtime window start 9/9/2021 12:05 AM
Downtime window end 9/9/2021 2:00 AM
Affected services: REDCap​
Expected End-user impact: ​Users will not be able to use REDCap during this time. Also since the time zone will be changing , scheduled tasks may need to be updated by the users depending on how they implemented the task.

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Posted in Banner and Admin Systems, Research Computing, Systems

OIT Systems Maintenance, Thurs. August 5 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 08/05/2021 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

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Server Maintenance
Description of change: OIT will be updating the website certificates for various public webservers as they are about to expire.
Downtime window start 8/5/2021 3:00 AM
Downtime window end 8/5/2021 7:00 AM
Affected services: ​Any public website using OIT’s SSL certificate. Examples are: www.fau.edu, helpdesk.fau.edu, directory.fau.edu, banner self service, network registration
Expected End-user impact: During this time, there might be a brief interruption as webservers are reloaded.

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Banner Maintenance
Description of change: OIT will be upgrading the Touchnet Banner​Connect client from version 7.6.0.0.2 to 7.10.0.2.1 in production.
Downtime window start: 8/5/2021 6:00 AM
Downtime window end: 8/5/2021 7:00 AM
Affected services: Touchnet BannerConnect – Payments made through Banner​
Expected End-user impact: No end-user impact is expected

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Server Upgrade
Description of change: OIT will be upgrading one of its infrastructure servers related to DNS. OIT requests that no DNS changes be made after end of day on 8/4.
Downtime window start 8/5/2021 3:00 AM
Downtime window end 8/5/2021 5:00 AM
Affected services: ​DNS
Expected End-user impact: No end-user impact is expected.

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BHRIC VDI maintenance
Description of change: OIT will be upgrading the BHRIC VDI environment
Downtime window start 8/5/2021 12:05 AM
Downtime window end 8/5/2021 2:00 AM
Affected services: vhealth, vhealthon
Expected End-user impact: During this time, users will not be able to use the BHRIC VDI

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Posted in Banner and Admin Systems, Research Computing, Systems

OIT Systems Maintenance, Thurs. July 22 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 07/22/2021 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

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Server Upgrade
Description of change: OIT will be upgrading print services on the Jupiter campus from server 2016 to server 2019.
Downtime window start: 7/22/2021 3:00 AM
Downtime window end: 7/22/2021 7:00 AM
Affected services: Print services on the Jupiter campus.​
Expected End-user impact: Printing will be unavailable during this time

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Server Upgrade
Description of change: OIT will be performing upgrades to its authentication servers.​
Downtime window start: 7/22/2021 5:00 AM
Downtime window end: 7/22/2021 5:00 AM
Affected services: ​​Active Directory
Expected End-user impact: No end-user impact is expected

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Server Upgrade
Description of change: OIT will be upgrading a mail server.​
Downtime window start: 7/22/2021 3:00 AM
Downtime window end: 7/22/2021 4:00 AM
Affected services: ​Qualtrics
Expected End-user impact: ​Users will not be able to send emails through flashgordon during the window.

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Posted in Email, Systems

OIT Systems Maintenance, Thurs. July 15 from 12:01AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 07/15/2021 from 12:01 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

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Network Services Maintenance
Description of change: ​OIT will be performing maintenance on some network services on July 15th at 12:00 a.m. There is no end-user impact anticipated
Downtime window start: 7/15/2021 12:01 AM
Downtime window end: 7/15/2021 12:30 AM
Affected services: DNS queries for users using on-campus DNS servers​
Expected End-user impact: ​There is no expected end-user impact

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AppWorx Upgrade
Description of change: ​The AppWorx automation application will be upgraded to a new version.
Downtime window start: 7/15/2021 3:00 AM
Downtime window end: 7/15/2021 6:00 AM
Affected services: Appworx
Expected End-user impact: There is no expected end-user impact

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Server Upgrade
Description of change: OIT will be performing upgrades to its authentication servers.​
Downtime window start: 7/15/2021 5:00 AM
Downtime window end: 7/15/2021 5:00 AM
Affected services: ​Active Directory (irm.ad.fau.edu)
Expected End-user impact: There is no expected end-user impact

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Server Maintenance
Description of change: OIT will be making some configuration changes to OnBase for better usability.​
Downtime window start: 7/15/2021 6:00 AM
Downtime window end: 7/15/2021 7:00 AM
Affected services: ​OnBase
Expected End-user impact: There is no expected end-user impact.

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Posted in Banner and Admin Systems, Network and Telecom, Systems