OIT Systems Maintenance, Thurs. July 22 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 07/22/2021 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

*************************************************************************************
Server Upgrade
Description of change: OIT will be upgrading print services on the Jupiter campus from server 2016 to server 2019.
Downtime window start: 7/22/2021 3:00 AM
Downtime window end: 7/22/2021 7:00 AM
Affected services: Print services on the Jupiter campus.​
Expected End-user impact: Printing will be unavailable during this time

*************************************************************************************
Server Upgrade
Description of change: OIT will be performing upgrades to its authentication servers.​
Downtime window start: 7/22/2021 5:00 AM
Downtime window end: 7/22/2021 5:00 AM
Affected services: ​​Active Directory
Expected End-user impact: No end-user impact is expected

*************************************************************************************
Server Upgrade
Description of change: OIT will be upgrading a mail server.​
Downtime window start: 7/22/2021 3:00 AM
Downtime window end: 7/22/2021 4:00 AM
Affected services: ​Qualtrics
Expected End-user impact: ​Users will not be able to send emails through flashgordon during the window.

*************************************************************************************

Posted in Email, Systems

OIT Systems Maintenance, Thurs. July 15 from 12:01AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 07/15/2021 from 12:01 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

*************************************************************************************
Network Services Maintenance
Description of change: ​OIT will be performing maintenance on some network services on July 15th at 12:00 a.m. There is no end-user impact anticipated
Downtime window start: 7/15/2021 12:01 AM
Downtime window end: 7/15/2021 12:30 AM
Affected services: DNS queries for users using on-campus DNS servers​
Expected End-user impact: ​There is no expected end-user impact

*************************************************************************************
AppWorx Upgrade
Description of change: ​The AppWorx automation application will be upgraded to a new version.
Downtime window start: 7/15/2021 3:00 AM
Downtime window end: 7/15/2021 6:00 AM
Affected services: Appworx
Expected End-user impact: There is no expected end-user impact

*************************************************************************************
Server Upgrade
Description of change: OIT will be performing upgrades to its authentication servers.​
Downtime window start: 7/15/2021 5:00 AM
Downtime window end: 7/15/2021 5:00 AM
Affected services: ​Active Directory (irm.ad.fau.edu)
Expected End-user impact: There is no expected end-user impact

*************************************************************************************
Server Maintenance
Description of change: OIT will be making some configuration changes to OnBase for better usability.​
Downtime window start: 7/15/2021 6:00 AM
Downtime window end: 7/15/2021 7:00 AM
Affected services: ​OnBase
Expected End-user impact: There is no expected end-user impact.

*************************************************************************************

Posted in Banner and Admin Systems, Network and Telecom, Systems

OIT systems Maintenance, Thurs. July 8 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 07/08/2021 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

*************************************************************************************
Wireless Network Enhancements
Description of change: OIT will upgrade the software and certificate on the wireless controllers to enhance the end user experience.
Downtime window start: 7/8/2021 11:00 PM
Downtime window end: 7/9/2021 2:00 AM
Affected services: Wireless network
​Expected End-user impact: There will be a brief outage of access to wireless networks during the upgrade.

*************************************************************************************
Enhance security for OIT managed fileserver
Description of change: ​The storage supporting fauandi1 will be encrypted
Downtime window start: 7/8/2021 6:00 AM
Downtime window end: 7/8/2021 6:05 AM
Affected services: all shares on fauandi1
Expected End-user impact: There is no expected end-user impact.

*************************************************************************************

Posted in Network and Telecom, Systems

OIT Systems Maintenance, Thurs. July 1 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 07/01/2021 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

*************************************************************************************

Voice Server Maintenance
Description of change: ​OIT will be performing maintenance on the voice servers between 9:00 PM on June 30th to 2:00 AM July 1st. Phones may have brief connectivity issues.
Downtime window start 6/30/2021 9:00 PM
Downtime window end 7/1/2021 12:00 AM
Affected services: Cisco phones
Expected End-user impact: ​Cisco Phones will experience a brief 30 second outage during the maintenance window.

*************************************************************************************

Server Maintenance
Description of change: ​OIT will be performing maintenance on its spam filters on July 1st between 3am and 4am. Mail delivery may be impacted during this window.
Downtime window start 7/1/2021 3:00 AM
Downtime window end 7/1/2021 4:00 AM
Affected services: Inbound email for fau.edu, outbound email via smtp.fau.edu
Expected End-user impact: ​Sending email using smtp.fau.edu during the maintenance window may fail.

*************************************************************************************

AppWorx Upgrade
Description of change: ​The AppWorx automation application will be upgraded from version 9.1.3 to version 9.3.5.
Downtime window start 7/1/2021 3:00 AM
Downtime window end 7/1/2021 6:00 AM
Affected services: None expected since this is being done during our maintenance window.
Expected End-user impact: No end-user impact is expected.

*************************************************************************************

Posted in Banner and Admin Systems, Email, Network and Telecom, Systems

OIT Systems Maintenance, Thurs. June 24 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 06/24/2021 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

*************************************************************************************
Storage Maintenance
Description of change: ​OIT will be performing maintenance on some backend storage. No end user impact is anticipated.
Downtime window start: 6/24/2021 3:30 AM
Downtime window end: 6/24/2021 6:30 AM
Affected services: ​No downtime is expected but there is a potential to affect:
All services dependent on NetApp storage
all VM’s on Hyper-V, all VM’s on Vmware. VM hosts may see a pause in data transfer while a node is failing over and back
Some of the major services, but not limited to are:
Banner, OIM, Andi Shares, Ibiweb, MSSQL databases and services dependent on those, Network Registration, Grouper, Owlapps, Edocs, Papercut
Expected End-user impact: No end-user impact is expected

*************************************************************************************
Update Forms Server User Accounts
Description of change: OIT will be updating the notification preferences for a number of user accounts in Frevvo.
Downtime window start: 6/24/2021 6:00 AM
Downtime window end: 6/24/2021 7:00 AM
Affected services: Some forms server accounts will be modified. There is no anticipated interruption of service.
Expected End-user impact: No end user impact is expected during this time. After the change, a number of users will have their notification preferences updated

*************************************************************************************

Posted in Systems

OIT Systems Maintenance, Thurs. June 17 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 06/17/2021 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

*************************************************************************************
Redcap BugFix Upgrade
Description of change: Research Computing will be upgrading Redcap to the latest long term release. This update fixes one major bug and several minor bugs the correct issues cloning and summarizing projects.
Downtime window start: 6/17/2021 6:00 AM
Downtime window end: 6/17/2021 6:05 AM
Affected services: Redcap​
Expected End-user impact: During this time, Redcap will go offline for a few seconds. Users will receive a warning message stating that Redcap is offline.

*************************************************************************************

Posted in Research Computing, Systems

OIT Systems Maintenance, Thurs. May 27 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 05/27/2021 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

*************************************************************************************
Voice Server Maintenance
Description of change: ​OIT will be performing maintenance on voice servers between 10:00 P.M. on May 27th ​and 2:00 a.m. on May 28th. Remote phones may have connectivity issues during the maintenance.
Downtime window start: 5/27/2021 10:00 PM
Downtime window end: 5/28/2021 2:00 AM
Affected services: ​Phones and Phone Calls
Expected End-user impact: ​Remote Phones may experience 2-5 minute intermittent outages during the window. Phones on campus will experience one 30 second outage.

*************************************************************************************
Server Configuration Change
Description of change: ​​OIT will be making a configuration change to some file servers at 3am. There is no expected end user impact.
Downtime window start: 5/27/2021 3:00 AM
Downtime window end: 5/27/2021 3:15 AM
Affected services: ​File shares on andisec
Expected End-user impact: ​After the configuration change users will only see files and folders they have access to on andisec.

*************************************************************************************
Server Upgrade
Description of change: ​​OIT will be upgrading the operating system on two computer management servers between 3am and 7am.
Downtime window start: 5/27/2021 3:00 AM
Downtime window end: 5/27/2021 7:00 AM
Affected services: ​SCCM computer management
Expected End-user impact: During the upgrade, there may be possibly slow or failed application/OS deployments.

*************************************************************************************
Data Storage System Troubleshooting
Description of change: ​We are performing some troubleshooting to try to narrow down a non-critical problem that we have observed in one of our data storage systems.
Downtime window start: 5/27/2021 6:00 AM
Downtime window end: 5/27/2021 7:00 AM
Affected services: Data storage
Expected End-user impact: There is no end-user impact expected with this change.

*************************************************************************************
Voice Server Maintenance
Description of change: OIT will be upgrading the voice network.​
Downtime window start: 5/27/2021 9:00 PM
Downtime window end: 5/27/2021 12:00 AM
Affected services: Phone Calls​
Expected End-user impact: No end-user impact is expected with this change.

*************************************************************************************

 

Posted in Network and Telecom, Systems

Current issues/fixes for changes to staff/faculty email authentication

OIT has received reports of Outlook and iOS native mail issues related to the multi-factor authentication changes that took place earlier this morning.

Below are some steps that should resolve the issues:

  • Outlook constantly prompting for password – This should resolve with a complete close of outlook and restart. If issues persist, deleting outlook saved credentials and waiting a moment to restart outlook may help.
  • iOS native mail prompting for password – If an iOS account was setup before iOS 11 or if the account was setup manually on 11 or later (rather than automatically), a user may receive a password prompt. Deleting and re-adding the account to iOS mail will resolve this.

If these steps did not resolve the issue and you need further assistance, please contact the FAU Help Desk 561.297.3999 or submit a help desk ticket.

Posted in Email, Systems

OIT Systems Maintenance, Thurs. May 20 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 05/20/2021 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

*************************************************************************************
Faculty/Staff Email System Maintenance
Description of change: ​OIT will be performing maintenance on the faculty/staff email system from 3:00 a.m. until 7:00 a.m. on Thursday May 20th. Following this change, users may get prompted for Duo authentication when accessing email and legacy protocols including POP3 and IMAP will no longer work for connecting to the Faculty/Staff email system.
Downtime window start: 5/20/2021 3:00 AM
Downtime window end: 5/20/2021 7:00 AM
Affected services: Office 365 / Exchange Email​
Expected End-user impact: No end-user impact is expected during maintenance.
After the maintenance, users of the Office 365 mail system will be prompted for two factor authentication when signing into email for the first time or upon changing password. In addition, users will no longer be alble to use legacy protocols including IMAP, POP3, or SMTP for sending/receiving email.​

*************************************************************************************
Server Upgrades
Description of change: OIT will be performing maintenance on integration servers that affect Single Sign On, and Forms.
Downtime window start: 5/20/2021 3:00 AM
Downtime window end: 5/20/2021 6:00 AM
Affected services: Single Sign On Prompting Engine​, Forms (Frevvo), MyInfo
Expected End-user impact: No end-user impact is expected. The updates to the BigIP will make this process seamless. However should things fail Single Sign On may slow down and many university forms may stop working. ​

*************************************************************************************
Student Information System (Banner) Maintenance
Description of change
OIT will be performing maintenance on the Student Information System. No end-user impact is expected.
Downtime window start: 5/20/2021 3:00 AM
Downtime window end: 5/20/2021 5:00 AM
Affected services: Student Information System (Banner)
​Expected End-user impact: No end-user impact is expected

*************************************************************************************

Posted in Banner and Admin Systems, Email, Systems

OIT Systems Maintenance, Thurs. May 13 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 05/13/2021 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

*************************************************************************************
Server Maintenance
Description of change: ​OIT will be performing server maintenance on several core systems. During this time, access to the network registration system, Banner, Degree Auditing, Transcripts, payments, and reporting systems may be unavailable
Downtime window start 5/13/2021 3:00 AM
Downtime window end 5/13/2021 7:00 AM
Affected services
​Banner production – Admin Pages (Forms), Application Navigator, Banner Access Manager, Banner self-service, Touchnet – Payments/Deposits,
Workflow, uAchieve, DARS, FLVS, Transcripts, Appworx, Harvest, ODS, FAUDW Warehouse, DWPROD: OwlDone, DWPROD: FinancialAid Attendance Survey
IEAP Warehouse, WebFOCUS/ReportCaster, Account claiming, Password resets,
MSOP Instance, ACH or VPAS, Mandatory Course Entry Quiz, Accounts Self Service, Canvas Electronic Grading “Banner Grade Submissions” in Canvas, Wireless network authentication for guests, 4P Configuration, Admissions Status, Znumber page, egrades.fau.edu/* (except egrades itself), Group Management, Phonebill application pre latest system, Password expiration, network registration, netreg, networkregistrationadmin, DHCP Logger, Frevvo, Undergraduate Admissions, Graduate Admissions, Residency Project, OwlDone
Expected End-user impact:​The listed services will be temporarily offline while the patches are applied. Some applications may need to be restarted after the maintenance is complete.

*************************************************************************************
Application update – Cisco Meeting Servers
Description of change: ​The videoconferencing servers will undergo routine maintenance and will be unavailable.
Downtime window start 5/13/2021 9:00 AM
Downtime window end 5/13/2021 11:00 AM
Affected services: Hardware (non-zoom/webex) Videoconferencing
Expected End-user impact: Servers are used internally only – on-prem bridging will be disrupted, but no events are scheduled. Backup infrastructure is available if needed

*************************************************************************************

Posted in Banner and Admin Systems, Systems