OIT Systems Maintenance, Thurs. Dec 14 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 12/14/2017 from 3:00 AM to 7:00 AM during OIT maintenance window.  In addition, the following systems will be specifically impacted:

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Application Maintenance – Updates to Self Service Account
Description of change: OIT will be applying patches to Identity Management systems. These changes should not cause any loss of service.
Downtime window start: 12:00 AM
Downtime window end: 6:00 AM
Affected services: OIM, OUD, MyFAU, Waveset, DSEE, Blackboard
Affected systems: boc22oimp1, boc22oimp2
Expected End-user impact:  During this time, users could see a delay in password resets during the maintenance window.

Posted in Uncategorized

OIT Systems Maintenance, Thurs. Dec 7 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 12/07/2017 from 3:00 AM to 7:00 AM during OIT maintenance window.  In addition, the following systems will be specifically impacted:

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Network Maintenance – Engineering, Bldg. 96
Description of change: OIT Networking will be making changes to the network in bldg. 96 to improve network performance.
Downtime window start: 5:00 AM
Downtime window end: 6:00 AM
Affected services: Brocade VDI Users
Affected systems: Building 96 VDI hosts.
Expected End-user impact: During this time there will be a brief outage. After the change, users should see improved network performance.

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Posted in Network and Telecom

[RESOLVED] – Single Sign On Issues

We are currently experiencing issues with single-sign on. We are working on resolving the issue as soon as possible. This may cause an error when attempting to login to some FAU services.

We apologize for the inconvenience.

OIT

Posted in Systems

OIT Systems Maintenance, Thurs. Nov 30 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches, and other health checks on Thursday, 11/30/2017 from 3:00 AM to 7:00 AM during OIT maintenance window.  In addition, the following systems will be specifically impacted:
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Canvas Maintenance
Description of change: OIT will be performing maintenance on Canvas. No disruption of service is anticipated.
Downtime window start: 5:00 AM
Downtime window end: 5:00 AM
Affected services: Canvas
Affected systems:  boc22devproc, Canvas – Hosted
Expected End-user impact: During this time, no downtime is expected. Once the update has been completed, users with a preferred name set in Workday or Banner will see the change in Canvas.

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Updates to FAU Account Self Services portal
Description of change: OIT will be applying patches to the backend systems to improve the account claiming process for users.
Downtime window start: 5:00 AM
Downtime window end: 5:30 AM
Affected services: OIM, OUD, MyFAU, Waveset, DSEE, Google Apps and Gmail
Affected systems: boc22oimp1, boc22oimp2
Expected End-user impact: During this time, no end-user impact is expected. Changes should not cause any loss of services or impact access to any sites.

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Email System Maintenance
Description of change: OIT will be preforming steps on the email system to enable additional encryption options​
Downtime window start: 6:00 AM
Downtime window end: 6:15 AM
Affected services: All Office 365 email users
Affected systems: Exchange 365​
Expected End-user impact: During this time, no end user impact is expected

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Server Maintenance
Description of change:  OIT will be moving several IPs from the old load balancer to the new load balancer hardware.​​
Downtime window start: 4:30 AM
Downtime window end: 6:00 AM
OIT Units involved in the change  Systems, fauapps
Affected services: Coldfusion apps,  OIM and anything that authenticates off OIM, alertportal.fau.edu, pinkypass, owlrec, hpc website,
Affected systems: boc22cfdev.fau.ed, boc22cfprod.fau.edu, boc22oudp.fau.edu, alertportal.fau.edu, ugapp.fau.edu, owlrec.fau.edu, pinkypass.fau.edu, hpc.fau.edu​
Expected End-user impact:  During this time, users will not be able to access the services listed above for about 10 minutes at a time while the IPs are being moved from the old load balancer to our new load balancer.

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Oracle Server Maintenance
Description of change:  OIT will be applying the latest Oracle quarterly patch updates to the production ​databases.
Downtime window start: 3:00 AM
Downtime window end: 7:00 AM
Affected services: Banner production, Report Caster production, Oracle Identity Manager production, Identity Manager (IDM) production, ODS production, MSOP instance
Affected systems: bannerprd, boc22ora01, boc22ora03, boc22ora​05, boc22ora07, odsprod
Expected End-user impact: During this time, services listed above will be unavailable​

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Server Chassis Maintenance
Description of change: OIT/Systems will be performing maintenance on a server chassis
Downtime window start: 3:00 AM
Downtime window end: 5:00 AM
Affected services: SSO, DHCP, DNS, LDAP, Network Monitoring​,
Affected systems: Boca 96 VRTX, BOC96HV01, BOC96HV02, BOC96ESXI01, BOC96ESXI02, boc96dns, dhcpboc1, dhcpboc18, dnsboc1, ldapboc1, ldapboc1-el6, overwatch, shibboleth2p​​,
Expected End-user impact: During this time, services listed above will be unavailable. Most services are redundant, however SSO may be intermittenly unavailable

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Digital Signage Improvements
Description of change: OIT will be upgrading Fourwinds digital signage from 5.1.1 to 5.4 for the Marketing department.
Downtime window start: 3:00 AM
Downtime window end: 7:00 AM
Affected services: Four Winds digital signage for the Marketing on-prem players.
Affected systems:  3 Marketing on-prem content players.
Expected End-user impact:  During this time, the Marketing department will not be able to manipulate content during the upgrade, however, existing content will continue to be displayed. Once the upgrade is complete, OIT will need to update the 3 content players as well as any computer using Content manager for these 3 players.

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Posted in Banner and Admin Systems, Educational Technologies, Email, Google App Status Feed, Systems, Uncategorized

OIT Systems Maintenance – Thurs. Nov 16 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 11/16/2017 from 3:00 AM to 7:00 AM during OIT maintenance window.  In addition, the following systems will be specifically impacted:

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Blackboard Server Maintenance
Description of change: Migrate Blackboard production database server to new hardware.​​
Downtime window start: 3:00 AM
Downtime window end: 6:00 AM
Affected services:  Blackboard production​
Affected systems: bbloracle ​
Expected End-user impact:  Users will not be able to login to the affected systems.​​

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Management system migration and OS upgrade
Description of change: OIT will be upgrading the OS of a management system used by college and departmental IT personnel (adcon)​​
Downtime window start: 3:00 AM
Downtime window end: 5:00 AM
Affected services: adcon
Affected systems: adcon
Expected End-user impact: adcon will be unavailable during the window

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Posted in Systems

OIT Systems Maintenance, Thurs. Nov 9 from 3:00am to 7:00am

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 11/09/2017 from 3:00 AM to 7:00 AM during OIT maintenance window.  In addition, the following systems will be specifically impacted:

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Database Maintenance  – MyFAU
Description of change: Migrating MyFAU (LUMP on mcoracle) database from Oracle Linux 5 to Oracle Linux 7 and moving from 131.91.20.0 subnet to 10.19.20.0.
Downtime window start: 5:00 AM
Downtime window end: 7:00 AM
Affected services: MyFAU​
Affected systems: mcoracle​
Expected End-user impact: During this time, the MyFAU portal will be unavailable.

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Server Maintenance  – OwlDone, SPOT, & OIM
Description of change: We will be moving the IP for several virtual servers from the old load balancer to the new load balancer hardware.​​
Downtime window start: 5:00 AM
Downtime window end: 6:00 AM
Affected services: OIM, OwlDone and Spot
Affected systems: boc22igdadmp.fau.edu, boc22oimintp.fau.edu, boc22webprod.fau.edu
Expected End-user impact: During this time, maintenance window SPOT, Owldone and OIM services will be unavailable.

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Server Maintenance  – Filelocker & Papercut
Description of change: We will be moving the IP for papercut.fau.edu, and filelocker.fau.edu from the old load balancer to the new load balancer hardware.​
Downtime window start: 5:00 AM
Downtime window end: 6:00 AM
Affected services: filelocker and papercut
Affected systems: filelocker.fau.edu, papercut.fau.edu
Expected End-user impact: During this time, filelocker and papercut will be unavailable. Filelocker users will not be able to access shared files during the outage. Users will not be able to print using the papercut service.

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Server Chassis Maintenance   – SSO
Description of change: OIT Systems team will be replacing a suspected faulty storage controller on one of our dell server chassis.
Downtime window start: 3:30 AM
Downtime window end: 5:30 AM
Affected services: SSO, DHCP, DNS, LDAP, Network Monitoring
Affected systems: Boca 96 VRTX, BOC96HV01, BOC96HV02, BOC96ESXI01, BOC96ESXI02, boc96dns, dhcpboc1, dhcpboc18, dnsboc1, ldapboc1, ldapboc1-el6, overwatch, shibboleth2p​
Expected End-user impact: During this time, services listed above will be unavailable during the maintenance window. Most services are redundant, however SSO may be intermittently unavailable.

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Posted in Systems

OIT Systems Maintenance, Thurs. Nov 2 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 11/02/2017 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

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Server Maintenance
Description of change: OIT will be moving the IP for papercut.fau.edu, and filelocker.fau.edu from the old load balancer to the new load balancer hardware.​
Downtime window start: 5:00 AM
Downtime window end: 6:00 AM
Affected services: filelocker and papercut
Affected systems: filelocker.fau.edu, papercut.fau.edu
Expected End-user impact: During this time, filelocker and papercut will be unavailable. Filelocker users will not be able to access shared files during the outage. Users will not be able to print using the papercut service.

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Posted in Systems

OIT System Maintenance – Thurs. Oct 19 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 10/19/2017 from 3:00 AM to 7:00 AM during OIT maintenance window.  In addition, the following systems will be specifically impacted:

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Server Maintenance – Virtualapps system maintenance 
Description of change:  A security update is being applied to the system
Downtime window start: 5:00 AM
Downtime window end: 6:00 AM
Affected services:  virtualapps.fau.edu
Affected systems: netscaler gateway for virtualapps
Expected End-user impact: During this time, users will be unable to use any virtual apps that are being served out by the virtualapps.fau.edu site.

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Server Maintenance – Windows configuration and deployment system upgrade 
Description of change: The system providing configuration, deployment and updates to Windows clients will be upgraded to a newer OS version​
Downtime window start: 3:00 AM
Downtime window end: 6:00 AM
Affected services: OS deployments, app installs, windows updates from SCCM
Affected systems: boc22sccm
Expected End-user impact: During this time, all OS deployments, app installs, windows updates from SCCM will be unavailable

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Application Maintenance – Workday Location Improvements 
Description of change:  We are deploying changes that will improve accuracy to our Workday Locations information provided by our Campus Operations and Building management team.
Downtime window start: 5:00 AM
Downtime window end: 6:00 AM
Affected services: Workday, AssetWorks,
Affected systems: boc22devproc, Workday
Expected End-user impact: During this time, no end user impact is expected

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Server Maintenance – Banner Upgrades/Patches
Description of change: OIT will be installing several Banner upgrades and patch releases on Thursday, October 19, 2017.
The Financial Aid office has requested the installation of the Financial Aid administrative version 9.3.4 administrative pages as a means to bring production up-to-date for distribution of funds. These releases serve as pre-requisites and co-requisites for the requested administrative pages.
Pre-Requisite releases: General 8.9.2 upgrade and 8.9.2.1 patch, Admin Common version9.3.7 administrative pages, General version 9.3.5 administrative pages, Financial Aid version 9.3.4 administrative pages
Co-Requisite releases: Student 8.13.2 upgrade, Student 9.3.6 administrative pages, Accounts Receivable 8.5.3 upgrade, Accounts Receivable 9.3.4 administrative pages
Downtime window start: 3:00 AM
Downtime window end: 7:00 AM
Affected services: All Banner Services
Affected systems: Banner
Expected End-user impact: During this time, users may not be able to connect to Banner.

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Posted in Banner and Admin Systems, Systems, Workday

OIT Systems Maintenance, Thurs. Oct 5 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 10/05/2017 from 3:00 AM to 7:00 AM during OIT maintenance window.  In addition, the following systems will be specifically impacted:

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FAU NetID Systems Maintenance
Description of change: OIT will be performing maintenance on the FAU NetID system. During the maintenance window, users may not be able to use the accounts.fau.edu portal.
Downtime window start: 5:00 AM
Downtime window end: 7:00 AM
Affected services: Oracle identity manager (OIM), account claiming​
Affected systems: boc22oimp1, boc22oimp2​
Expected End-user impact: During this time, users may not be able to use the accounts.fau.edu portal.

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Account Claiming Self Service Update
Description of change: Applying updates to the Account Claiming Self Service Portal, https://accounts.fau.edu.
Downtime window start: 5:00 AM
Downtime window end: 6:00 AM
Affected services: accounts.fau.edu
Affected systems: boc22oimwebp1, boc22oimwebp2
Expected End-user impact: During this time, users may not be able to use the accounts.fau.edu portal.

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Server Maintenance
Description of change: We will be moving the IP for apply.fau.edu, and atlantic.fau.edu from the old load balancer to the new load balancer hardware.
Downtime window start: 5:00 AM
Downtime window end: 6:00 AM
Affected services: Apply.fau.edu and services residing on atlantic.fau.edu will not be available for 5-10 minutes while the IP is migrated to the new hardware.
Affected systems: apply.fau.edu, ​atlantic.fau.edu
Expected End-user impact:  Prospective students applying to the university during the maintenance may receive an error message.

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Storage Maintenance
Description of change: OIT will be performing maintenance on some backend storage. No end-user impact is anticipated.​
Downtime window start: 3:30 AM
Downtime window end: 6:30 AM
Affected services:  No services will be affected.  The Cluster Upgrade wizard installs the Data ONTAP non-disruptively by performing a “rolling upgrade” which fails over a node, installs the new software and then fails it back before moving onto the next node.
Affected systems: The NetApp cluster being upgraded is boc22naclm01.
Expected End-user impact: During this time, end-users may see a pause in data transfer while a node is failing over or back.

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Management system migration and OS upgrade
Description of change: OIT will be upgrading the OS of a management system used by college and departmental IT personnel (adcon)​​
Downtime window start: 3:00 AM
Downtime window end: 6:00 AM
Affected services: adcon
Affected systems: adcon
Expected End-user impact: During this time, adcon will be unavailable

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Upgrade to the deployment and Windows client management server (SCCM)
Description of change: OIT will be upgrading the System Center Configuration Manager server (boc22sccm) to version 1706​. SCCM clients may update to version 1706 over the next week.​​
Downtime window start: 3:00 AM
Downtime window end: 6:00 AM
Affected services: All OS/application/windows update deployments from boc22sccm​​
Affected systems: boc22sccm
Expected End-user impact: All OS/application/windows update deployments from boc22sccm will be unavailable during the upgrade​

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Posted in Systems

OIT Systems Maintenance, Thurs. Sept 28 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 09/28/2017 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

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Canvas Maintenance – Electronic Grading
Description of change: We will be upgrading Electronic Grading in Canvas (Grade Submissions) to provide improved usability and greatly improve performance.
Downtime window start: 5:00 AM
Downtime window end: 6:00 AM
Affected services: Canvas Grade Submission
Affected systems: boc22payara cluster
Expected End-user impact: During this time, eGrades will be unavailable.

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Server Maintenance – Email System
Description of change: Email systems are being updated to work towards a further reduction of spam and malicious email
Downtime window start: 5:30 AM
Downtime window end: 6:00 AM
Affected services: Email, DNS
Affected systems: All dns servers that serve up fau.edu. Change will be made on seeker but will be inherited by all slave servers: seeker, ns, ns1, faudns, dnsboc0, dnsboc1, dnsftl1, dnsjup1, dnsjup2, dnsnw1, dnsdav1
Expected End-user impact: During this time, there is no end-user impact

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Posted in Email, Instructional Technologies