Cellular Outage – AT&T customers

There is a nationwide cellular outage that impacts AT&T customers.

Posted in Uncategorized

OIT Systems Maintenance, Thurs. Feb 22 from 12:01AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 02/22/2024 from 12:01 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:


Banner Maintenance
Description of change: OIT will be performing maintenance on Banner from 1am. until 7:00 a.m. on February 22nd. Banner will not be available during this time to allow the Ellucian support team to install the updates.
Downtime window start: 02/22/2024 1:00 AM
Downtime window end: 02/22/2024 7:00 AM
Affected services: Banner Admin, Self Service
End-user impact: Banner will be unavailable during this time. All end users of Banner will be impacted.


Server change
Description of change: OIT will be updating the Banner test environments
Downtime window start: 02/22/2024 5:00 AM
Downtime window end: 02/22/2024 5:30 AM
Affected services: Banner test environments: DEVL, TEST
End-user impact: Banner test environments will be unavailable during this time.


Research Computing Health Frevvo Maintenance
Description of change: Research Computing will be performing system maintenance of the Health Frevvo file connector. During this time saving forms to \health.ad.fau.edu will be offline
Downtime window start: 02/22/2024 8:00 AM
Downtime window end: 02/22/2024 9:00 AM
Affected services: Frevvo file connector
End-user impact: During this time users will not be able to save forms to this file location


Upgrade data center switch
Description of change: Networking will be upgrading a switch in building 96.
Downtime window start: 02/23/2024 6:00 AM
Downtime window end: 02/23/2024 7:00 AM
Affected services: Services running on Hyper V stack in bld 96
End-user impact: No end-user impact is expected


Posted in Banner and Admin Systems, Network and Telecom, Research Computing, Systems

OIT Systems Maintenance, Wed, Feb. 14 and Thurs. Feb 15 from 12:01AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Wednesday, Feb. 14 and Thursday, Feb. 15 from 12:01 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:


Banner Maintenance
Description of change: OIT will be performing maintenance on Banner from 12:01 a.m. until 7:00 a.m. on February 14th. Banner will not be available during this time to allow the Ellucian support team to install the updates.
Downtime window start: 02/14/2024 12:01 AM
Downtime window end: 02/14/2024 7:00 AM
Affected services: Banner Admin, Self-service
End-user impact: Banner will be unavailable during this time.


Update EDR Scan Settings
Description of change: OIT will be making adjustments to the EDR scan settings to improve performance for some users on Wednesday February 14th. End user impact is not expected.
Downtime window start: 02/14/2024 8:00 AM
Downtime window end: 02/14/2024 9:00 AM
Affected services: No services will be impacted by this change
End-user impact: No end user impact is expected. This change will disable automated full scans of Microsoft Defender which should improve performance on machines that are often shut down overnight such as laptops.


Banner Maintenance
Description of change: OIT will be performing maintenance on Banner from 12 midnight. until 7:00 a.m. on February 15th. Banner will not be available during this time to allow the Ellucian support team to install the updates.
Downtime window start: 02/15/2024 12:01 AM
Downtime window end: 02/15/2024 7:00 AM
Affected services: Banner Admin, Self-service
End-user impact: Banner will be unavailable during this time. All end users of Banner will be impacted.


Server migration OwlAdminPages, OwlKPIs, ProgramsAdmin
Description of change: The following services will be migrated to a new host OwlAdminPages, OwlKPIs, ProgramsAdmin
Downtime window start: 02/15/2024 6:00 AM
Downtime window end: 02/15/2024 7:00 AM
Affected services: OwlAdminPages, OwlKPIs, ProgramsAdmin
End-user impact: Faculty, Staff, Students


Adding Compliance Text Verbiage in UG App, Personal Info and Owldone
Description of change: OIT is adding a text to Personal Info, Owldone and UG App to collect consent from the students to communicate via SMS.
Downtime window start: 02/15/2024 8:00 AM
Downtime window end: 02/15/2024 5:00 PM
Affected services: Personal Info, Owldone, UG App
End-user impact: Students


Displaying All Awarded Data on eTranscript
Description of change: OIT is updating the eTranscript template to view awarded data such as 2nd major.
Downtime window start: 02/15/2024 9:00 AM
Downtime window end: 02/15/2024 10:00 AM
Affected services: Banner
End-user impact: Students


Posted in Banner and Admin Systems, Systems

OIT Systems Maintenance, Thurs. Feb 8 from 12:01AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 02/08/2024 from 12:01 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:


Banner Maintenance
Description of change: OIT will be performing maintenance on Banner from 1:00 a.m. until 7:00 a.m. on February 8th. Banner will not be available during this time to allow the Ellucian support team to install the updates.
Downtime window start: 02/08/2024 1:00 AM
Downtime window end: 02/08/2024 7:00 AM
Affected services: Self-Service, Banner Admin
End-user impact: Banner and any services relying on Banner will unavailable during this time.


Banner Database Change
Description of change: OIT will be performing some parameter changes in the Banner Production Database
Downtime window start: 02/08/2024 6:00 AM
Downtime window end: 02/08/2024 6:30 AM
Affected services: Banner
End-user impact: Banner and any services relying on Banner will unavailable during this time.


Server Move
Description of change: OIT will be moving an authentication system to a different location
Downtime window start: 02/08/2024 6:30 AM
Downtime window end: 02/08/2024 6:45 AM
Affected services: Active Directory
End-user impact: No end-user impact expected during this time


Posted in Banner and Admin Systems, Systems, Uncategorized

Acrobat Pro 2020 Sign-In Issues

OIT has received reports about sign-in/licensing issues with Acrobat Pro 2020. We have confirmed this is an issue on Adobe’s end and they are investigating the issue. We will update once they have resolved the issue.

We apologize for any inconvenience this may cause.

OIT

Posted in Uncategorized

OIT Systems Maintenance, Thurs. Feb 1, from 12:01AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 02/01/2024 from 12:01 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:


Server network migration
Description of change: OIT will be making network changes to servers which will impact their availability
Downtime window start: 02/01/2024 3:00 AM
Downtime window end: 02/01/2024 6:00 AM
Affected services: Most services will be impacted by this changes for a brief moment
End-user impact: Any service may become unavailable for short periods of time during the window


Server Maintenance
Description of change: OIT will make some configuration changes to user account information servers (LDAP) to accommodate new projects.
Downtime window start:02/01/2024 5:00 AM
Downtime window end: 02/01/2024 6:00 AM
Affected services: Applications that rely on the OUD (Oracle Unified Directory) LDAP servers for authentication or information.
End-user impact: No end-user impact is expected.


Posted in Network and Telecom, Systems

[RESOLVED] Microsoft Teams Service Degradation

Microsoft is currently experiencing degraded performance issues with Microsoft Teams. This will impact sending and receiving Teams messages as well as logging in to Teams.

Updates will be posted as they become available from Microsoft.

We apologize for the inconvenience this may cause.

Posted in Systems

OIT Systems Maintenance, Thurs. Jan 25 from 12:01AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 01/25/2024 from 12:01 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:


VPN Client Maintenance
Description of change: OIT will be making a configuration change to advanced VPN clients to prevent an authentication issue with newer client builds. We will also be pushing out client upgrades.
Downtime window start: 01/25/2024 8:00 AM
Downtime window end: 01/25/2024 8:05 AM
Affected services: Advanced VPN clients
End-user impact: Users of the advanced VPN client will perform SSO authentication using their default browser instead of the FortiClient built-in browser.
Windows advanced client users will also be prompted to reboot their computer for a client upgrade. Mac users will be prompted for an upgrade but not required to reboot.


SMS Compliance
Description of change: We are incorporating language in the Native App, Banner, GradCas, and Owldone to obtain consent from students regarding SMS messages. This is to ensure compliance with regulatory requirements.
Downtime window start: 01/25/2024 3:00 AM
Downtime window end: 01/25/2024 8:00 AM
Affected services: Native App, Banner, GradCas, and Owldone
End-user impact: No end-user impact is expected during this time.


Admissions Application Upgrade
Description of change: OIT will be performing an upgrade to the Graduate Admissions Applications
Downtime window start: 01/25/2024 7:00 AM
Downtime window end: 01/25/2024 7:05 AM
Affected services: College of Business Graduate Admissions Application, Study Group Admissions Application
End-user impact: The application will be offline for a few minutes at 7 am


BHRIC Server Maintenance (SHS SQL Server)
Description of change: OIT will migrate the SHS SQL server to a new environment. This impacts SHS and CAPS using the software Clockwork.
Downtime window start: 01/26/2024 9:00 PM
Downtime window end: 01/28/2024 9:00 PM
Affected services: Clockwork (Scheduling App)
End-user impact: During this time programs that write to this database will be offline.


Posted in Banner and Admin Systems, Research Computing, Systems

OIT Systems Maintenance, Thurs. Jan 18 from 12:01AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 01/18/2024 from 12:01 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:


Banner Updates
Description of change: OIT will apply some updates to identify students who meet the requirements for General Education
Downtime window start: 01/18/2024 3:00 AM
Downtime window end: 01/18/2024 8:00 AM
Affected services: Banner
End-user impact: No end-user impact is expected during this time.


Banner Updates
Description of change: OIT will apply some updates to allow “Graduate Warning” to appear on official transcripts
Downtime window start: 01/18/2024 3:00 AM
Downtime window end: 01/18/2024 8:00 AM
Affected services: Banner
End-user impact: No end-user impact is expected during this time.


Application Updates
Description of change: OIT will apply updates to allow Slate integrations in Banner.
Downtime window start: 01/18/2024 3:00 AM
Downtime window end: 01/18/2024 8:00 AM
Affected services: Banner
End-user impact: No end-user impact is expected during this time.


Server Maintenance
Description of change: OIT will be updating the software on one of its management servers.
Downtime window start: 01/18/2024 6:00 AM
Downtime window end: 01/18/2024 7:00 AM
Affected services: Advanced VPN clients
End-user impact: Advanced VPN clients will show that they are disconnected from their management server. This will not impact VPN/remote access.


Application Update
Description of change: OIT will update the FAU logo used for DUO prompts.
Downtime window start: 01/18/2024 8:00 AM
Downtime window end: 01/18/2024 8:10 AM
Affected services: Duo Security Prompts
End-user impact: No end-user impact is expected during this time.


Posted in Uncategorized

OIT Systems Maintenance, Wednesday, Dec 6 from 12:01AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Wednesday, 12/06/2023 from 12:01 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:


Graduate College Admissions Application Upgrade
Description of change: OIT will be upgrading the Graduate College Admissions Application.
Downtime window start: 12/06/2023 6:00 AM
Downtime window end: 12/06/2023 6:30 AM
Affected services: College of Business, and Study group Application
End-user impact: During the upgrade process the College of Business, and Study group application will be unavailable.


Posted in Systems, Uncategorized