OIT Systems Maintenance – Thursday, Jan 23 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 01/23/2020 from 3:00 AM to 7:00 AM during OIT maintenance window.  In addition, the following systems will be specifically impacted:

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Two Factor Enrollment Update
Description of change: OIT will be updating the Single Sign On System’s 2Factor prompt to direct users to the Employee or Student enrollment page when accessing services such as Self Service and Workday if the user has not yet enrolled in 2Factor. Currently they are forced to enroll through the authentication Single Sign on System. This change will make sure users select their 2Factor preference and place them in the Duo Student group more reliably. ​
Downtime window start: 5:00 AM
Downtime window end: 6:00 AM
Affected services: Single Sign On, Duo 2Factor​
Expected End-user impact: During this time, users who access 2Factor services that force 2factor prompting (Workday, self service, etc.) will be directed to enroll in 2Factor by clicking one of two links at the bottom of the authentication page.

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Windows configuration and deployment system upgrade  (SCCM)
Description of change: OIT will be updating SCCM, the system providing configuration, deployment and updates to Windows clients to the latest version​
Downtime window start: 3:00 AM
Downtime window end: 6:00 AM
Affected services: The system providing configuration, deployment and updates to Windows clients will be upgraded to the latest version​
Expected End-user impact: During this time, all OS deployments, app installs, windows updates from SCCM will be unavailable during the window​

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Server maintenance
Description of change: OIT will be updating the web server components of VIP to comply with security policies​
Downtime window start: 5:00 AM
Downtime window end: 6:00 AM
Affected services: VIP Content Management System​
Expected End-user impact: During this time, users will be unable to load documents from the VIP content management system​

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Banner Integration
Description of change: ​OIT will be applying a new integration among three systems Banner, Medprocter (Immunization Office application) and Florida Shots(State immunization database)​.
The process has an outbound and inbound file between Banner and Medprocter.  The outbound file from banner to Medprocter contains all active students who has an IM hold.  The inbound file from Medprocter to Banner contains students who have met their immunization requirements and their IM hold will be released in Banner via this process (this includes and audit table to track an errors that may occur).
There is also an integration between Banner and Florida Shots to retrieve the FloridaShots ID for students who have an IM hold.  This FloridaShots ID is sent in the outbound file from Banner to Medprocter.
Downtime window start: 3:00 AM
Downtime window end: 5:00 AM
Affected services: Banner
Expected End-user impact: During this time, no end-user impact expected

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Update to application load process for parent residency field
Description of change:  OIT will apply an update to correct incorrect parent residency values on a few previously submitted undergraduate applications due to a bug in the application loading procedure. It also fixes the logic used to load and calculate the parent residency field to prevent this error on new applications.
Downtime window start: 6:00 AM
Downtime window end: 6:15 AM
Affected services: Banner
Expected End-user impact: During this time, no end-user impact is expected.

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Posted in Banner and Admin Systems, Email, Systems

OIT Systems Maintenance, Thurs. Dec 19 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 12/19/2019 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

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Server Maintenance
Description of change: OIT will be deploying an authentication server in Azure.​
Downtime window start: 3:00 AM
Downtime window end: 6:00 AM
Affected services: Active Directory
Affected systems (Internal Only)
Expected End-user impact: During this time, no end-user impact is expected.

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Banner 8X/XE Financial Aid patch and administrative pages
Description of change: OIT will apply a required Financial Aid patch and one administrative pages release to be in compliance with Winter registrations
Downtime window start: 3:00 AM
Downtime window end: 4:00 AM
Affected services: BANNER 8X/XE
Expected End-user impact: During this time, Banner will be offline while the patch is being installed.

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Banner Maintenance
Description of change: OIT will update the JDBC library on all Banner Tomcat web servers.​
Downtime window start: 3:00 AM
Downtime window end: 7:00 AM
Affected services: ​Banner 9 Registration self-service, Touchnet PCI services, Banner Admin Pages, Banner Application Navigator, Banner Access Manager
Expected End-user impact: During this time, services listed above will be unavailable.

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Server Maintenance
Description of change: ​OIT will be performing server maintenance on the Splunk log server. This maintenance will not affect any end-user services.
Downtime window start: 12:00 AM
Downtime window end: 7:00 AM
Affected services: Splunk Log server
Expected End-user impact: During this time, no end-user impact is expected. This will only affect OIT users using Splunk for log management and the Police Department using this system for log management. Affected groups will be notified.

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Database Maintenance
Description of change: OIT will apply October 2019 Oracle patchset updates to all production databases
Downtime window start: 3:00 AM
Downtime window end: 7:00 AM
Affected services: ​Banner production, Admin Pages (Forms), Application Navigator, Banner Access Manager, Banner self-service, Touchnet – Payments/Deposits, Workflow, uAchieve – DARS, FLVS, Transcripts, Appworx,
Harvest, ODS, FAUDW Warehouse, OwlDone​, FinancialAid Attendance Survey, IEAP Warehouse, WebFOCUS/ReportCaster, OIM, Account claiming, Password resets, MSOP Instance, ACH or VPAS, Mandatory Course Entry Quiz, accounts.fau.edu – Accounts Self Service, Canvas Electronic Grading “Banner Grade Submissions” in Canvas, Wireless network authentication for guests, 4P Configuration, Admissions Status, Znumber page, ssoauth.fau.edu/*, egrades.fau.edu/* (except egrades itself), grouper.fau.edu, Phonebill application pre latest system, Password expiration, network registration, talon.fau.edu/netreg, talon.fau.edu/networkregistrationadmin, Frevvo, Undergraduate Admissions, Graduate Admissions, Residency Project, OwlDone
Expected End-user impact: During this time, the listed services will be temporarily offline while the patches are applied. Some applications may need to be restarted after the maintenance is complete.

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Service Upgrade
Description of change: OIT will be migrating an on-premises encryption service to a cloud based solution.
Downtime window start: 3:00 AM
Downtime window end: 6:00 AM
Affected services: AD RMS, Azure RMS
Expected End-user impact: During this time, there is no impact for those using Office 365 (click 2 run). For those using Office 2016/2013, they will either need to upgrade to Office 365 pro plus or run a migration script to continue using RMS to protect documents.

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Financial Aid MiniTerm implementation part 3
Description of change: OIT will apply modifications to support financial aid for mini terms.
Downtime window start: 7:00 AM
Downtime window end: 8:00 AM
Affected services: Financial Aid
Expected End-user impact: During this time, there is no end-user impact expected.

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Posted in Banner and Admin Systems, Systems

OIT Systems Maintenance, Thurs. Nov 21 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 11/21/2019 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

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Financial Aid MiniTerm implementation
Description of change: OIT will be making modifications to the following items which are required for MiniTerm implementation:
1. Created the function for use in FAU Financial Aid to calculate a given student’s Aid Period.
2. Modified short term advance approval process for mini terms.
Downtime window start: 3:00 AM
Downtime window end: 5:00 AM
Affected services: ​Not Applicable
Expected End-user impact: During this time, ​no end-user impact is expected.

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Fix a production issue with multiple active @health.fau.edu email addresses.
Description of change: OIT will be fixing the AMCAS loading process to resolve an issue with ​multiple active @health.fau.edu email addresses.Type of
Downtime window start 11/21/2019 3:00 AM
Downtime window end 11/21/2019 5:00 AM
Affected services: ​The AMCAS loading process
Expected End-user impact: During this time, ​no end-user impact is expected.

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BANNER 8X/XE pre-requisite General and Student upgrades/patches/administrative pages installation
Description of change: OIT will be promoting and installing the necessary releases which are pre-requisite to the Financial Aid and Accounts Receivable modules of the BANNER 8X/XE systems which have been requested for compliance.
Downtime window start: 3:00 AM
Downtime window end: 7:00 AM
Affected services: ​​BANNER 8X/XE systems
Expected End-user impact: During this time, the Banner system will be unavailable while the new code is installed.

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Financial Aid
Description of change: OIT will apply a new function to calculate Bright Futures award amount,. This will be used to:
Verify that a student’s Bright Futures award amount is correct before disbursing the aid and estimate bright futures amounts on newly admitted (eligible) students
Downtime window start: 3:00 AM
Downtime window end: 5:00 AM
Affected services: ​Banner Financial Aid
Expected End-user impact: During this time, no end-user impact is expected.

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Posted in Banner and Admin Systems, Uncategorized

OIT Systems Maintenance, Thurs. Nov 14 from 3:00am to 7:00am

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 11/14/2019 from 3:00 AM to 7:00 AM during OIT maintenance window.  In addition, the following systems will be specifically impacted:

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Server Maintenance
Description of change: OIT will be deploying an authentication server in Azure.
Downtime window start: 3:00 AM
Downtime window end: 6:00 AM
Affected services: Active Directory
Expected End-user impact: During this time, no end-user impact is expected.

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Posted in Systems

OIT System Maintenance, Thurs. Nov 7 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 11/07/2019 from 3:00 AM to 7:00 AM during OIT maintenance window.  In addition, the following systems will be specifically impacted:

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Account Self Service (accounts.fau.edu)
Description of change: OIT will be Installing patches and updates to backend services. We are also modifying datasources of AD Student, Faculty and Employee Groups.
Downtime window start: 5:00 AM
Downtime window end: 6:00 AM
Affected services: ​Accounts Self Service – https://accounts.fau.edu
Expected End-user impact: During this time, no end-user impact is expected.

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Personal information page
Description of change: OIT will be updating the student personal page. Downtime window start: 12:00 AM
Downtime window end: 12:00 AM
Affected services: Banner Self Service personal information page
Expected End-user impact: During this time, no end-user impact is expected. After the change, students will be directed to new personal information page for updating of phone, addresses, and emergency contacts.

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Apple upgrade for enhanced features.
Description of change: ​OIT will be upgrading Apple Device Enrollment Program (DEP) to Apple School Manager.
Downtime window start: 6:00 AM
Downtime window end: 6:30 AM
Affected services: ​Apple DEP services will be migrated to Apple School Manager.
Expected End-user impact: During this time, no end-user impact is expected.

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Banner EDI Data Cleanup
Description of change: OIT will apply some updates in Banner to ensure Advance Placement courses are applied properly.
Downtime window start: 12:00 AM
Downtime window end: 12:00 AM
Affected services: Banner
Expected End-user impact: During this time, no end-user impact is expected.

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Posted in Uncategorized

OIT Systems Maintenance, Thurs. Oct 31 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 10/31/2019 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

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AutoAdvisor update for Mini Terms
Description of change: OIT will make AutoAdvisor mini term compliant and make the program stop dropping unregistered students after 3 weeks into a semester.
Downtime window start: 12:00 AM
Downtime window end: 12:00 AM
Affected services: AutoAdvisor
Expected End-user impact: During this time, no end-user impact is expected.

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BHRIC Backups
Description of change: OIT will be moving backups of the BHRIC profile servers from our SAN and NetVault to a cloud service provider. ​
Downtime window start: 3:00 AM
Downtime window end: 10/31/2019 6:00 AM
Affected services: ​BHRIC File Services
Expected End-user impact: During this time, no end-user impact is expected.

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Posted in Banner and Admin Systems, Systems

OIT Systems Maintenance, Thurs. Oct 24 from 3:00AM to 7:00Am

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 10/24/2019 from 3:00 AM to 7:00 AM during OIT maintenance window.  In addition, the following systems will be specifically impacted:

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Account Self Service (accounts.fau.edu)
Description of change: OIT will merge the Update Your Password and Manage Your Account tiles. Users will be prompted to add a recovery email upon login when one isn’t already assigned. Users will need to confirm their password to update sms or recovery email. Password recovery questions will be removed.
Downtime window start: 5:00 AM
Downtime window end: 6:00 AM
Affected services: ​Accounts Self Service – https://accounts.fau.edu
Expected End-user impact: During this time, users may be required to restart an in-progress workflow.

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Account Self Service Updates
Description of change: OIT will install patches and updates to back-end services related to account management.
Downtime window start: 12:00 AM
Downtime window end: 12:00 AM
Affected services: ​Accounts Self Service – https://accounts.fau.edu
Expected End-user impact: During this time, no end-user impact is expected.

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Storage Maintenance
Description of change: ​OIT will be performing maintenance on some back-end storage.
Downtime window start: 4:00 AM
Downtime window end: 7:00 AM
Affected services: No downtime is expected expected but there is a potential to affect: all services dependent on NetApp storage, including major ones such as, all VM’s on Hyper-V, all VM’s on VMware. Some of the major services potentially impacted are, but not limited to:
Banner, OIM, Andi Shares, Ibiweb, MSSQL databases and services dependent on those, Network Registration, Grouper, Owlapp, Edocs, SAS, Papercut
Expected End-user impact: During this time, no end-user impact is expected. ​Server / Service administrators may see a pause in data transfer while a node is failing over and back.

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Banner Maintenance
Description of change: OIT will be applying a fix in Banner for an issue with international addresses overwriting local addresses.
Downtime window start: 3:00 AM
Downtime window end: 3:30 AM
Affected services: Banner, eCW (EHR system)
Expected End-user impact: During this time, no end-user impact is expected.

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BHRIC Storage Maintenance
Description of change: OIT will update the Boca HIPAA environment storage to the latest software release as it patches a stability bug.
Downtime window start: 12:00 AM
Downtime window end: 7:00 AM
Affected services: All services on the BHRIC​ services
Expected End-user impact: During this time, no end-user impact is expected.

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Posted in Banner and Admin Systems, Systems

OIT Systems Maintenance, Thurs. Oct 10 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 10/10/2019 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

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NuPark to Banner Payment Integration Update
Description of change: OIT will apply some updates to the integration between Banner and NuPark to automatically zero out charges in NuPark when charges are sent to Banner.
Downtime window start: 6:00 AM
Downtime window end: 7:00 AM
Affected services: NuPark, SnapLogic, Banner​
Expected End-user impact: During this time, users who’s parking and traffic tickets have been sent to banner will no longer be able to pay their bills in NuPark. Those individuals will instead have to make their payments in self service Banner.

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Spam Filter Maintenance
Description of change: OIT will be updating the firmware for its spam filter appliances.
Downtime window start: 3:00 AM
Downtime window end: 4:00 AM
Affected services: Inbound FAU email, smtp.fau.edu
Expected End-user impact: During this time, email delivery may be delayed for inbound mail. Client may receive an error when sending mail to smtp.fau.edu.

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Server Maintenance
Description of change: OIT is making some changes to FAU’s information resource server to improve resiliency.
Downtime window start: 5:00 AM
Downtime window end: 5:30 AM
Affected services: May impact services that rely on information being retrieved from oudp.fau.edu.
Expected End-user impact: During this time, no end-user impact is expected.

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BHRIC Storage Maintenance
Description of change: OIT is updating the Jupiter HIPAA environment storage to the latest software release as it patches a stability bug.
Downtime window start: 12:00 AM
Downtime window end: 6:00 AM
Affected services: Jupiter BHRIC​
Expected End-user impact: During this time, no end-user impact is expected.

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BHRIC User Profile and Group Storage
Description of change: OIT will swapping the storage server used on the Boca Campus for the Biomedical health research informatics core.
Downtime window start: 5:00 AM
Downtime window end: 6:00 AM
Affected services: BHRIC
Expected End-user impact: During this time, users with correctly mounted home directories (those using \\health.ad.fau.edu\bhric) should not experience any downtime.

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Posted in Banner and Admin Systems, Email, Systems

OIT Systems Maintenance, Thurs. from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 10/03/2019 from 3:00 AM to 7:00 AM during OIT maintenance window.  In addition, the following systems will be specifically impacted:

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Banner data change
Description of change: OIT will move all applicants, admitted students, and student records to College Of Science’s Exercise Science program from the College of Education.
Downtime window start: 12:00 AM
Downtime window end: 12:30 AM
Affected services: Banner curriculum data of students in Exercise Science major.
Expected End-user impact: During this time, no end-user impact is expected.

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Server Maintenance
Description of change: OIT will be applying patches to several hosts.
Downtime window start: 3:00 AM
Downtime window end: 6:00 AM
Affected services: Cisco Video Conferencing
Expected End-user impact: During this time, the services listed above will be unavailable.

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Account Self Service (accounts.fau.edu)
Description of change: OIT will be making configuration changes and restarts affecting Accounts Self-Service
Downtime window start: 5:00 AM
Downtime window end: 6:00 AM
Affected services: ​Account Self Service (accounts.fau.edu)
Expected End-user impact: During this time, no end-user impact is expected.

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Server maintenance
Description of change: OIT will be making some changes to the frevvo forms and the accounts self service web sites to improve their resiliency​
Downtime window start: 5:00 AM
Downtime window end: 5:30 AM
Affected services: frevvo forms sites, FAU account self services site​
Expected End-user impact: During this time, no end-user impact is expected.

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Account Self Service Updates
Description of change: OIT will be installing patches and updates to back-end services.
Downtime window start: 5:00 AM
Downtime window end: 6:00 AM
Affected services: ​Accounts Self Service – https://accounts.fau.edu, User Manager (UM)
Expected End-user impact: During this time, no end-user impact is expected.

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FAU Alerts @fau.edu to @my.fau.edu
Description of change: OIT will be fixing a broken integration which renamed @fau.edu email address to @my.fau.edu to improve delivery time of FAU alert notifications. The new version of this integration runs in SnapLogic and connects to a more up to date directory server.
Downtime window start: 6:00 AM
Downtime window end: 6:30 AM
Affected services: ​FAU Alerts
Expected End-user impact: During this time, no end-user impact is expected.

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Spam Filter Maintenance
Description of change: OIT will be making a change to its spam filtering appliances.
Downtime window start: 8:00 AM
Downtime window end: 8:00 AM
Affected services: Inbound FAU email
Expected End-user impact: During this time, no end-user impact is expected.

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Posted in Banner and Admin Systems, Email, Systems

OIT Systems Maintenance, Thurs. Sept 26 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 09/26/2019 from 3:00 AM to 7:00 AM during OIT maintenance window.  In addition, the following systems will be specifically impacted:

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Update Canvas Theme
Description of change: OIT will be correcting an issue that may redirect some Canvas users that do not have an FAU account to the Single Sign On page.​
Downtime window start: 6:00 AM
Downtime window end: 6:30 AM
Affected services: Canvas
Expected End-user impact: During this time, no end-user impact is expected.

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Banner/Owldone integration
Description of change: ​OIT will be applying some changes to add the Summer Jumpstart students to the Owldone views
Downtime window start: 4:00 AM
Downtime window end: 6:00 AM
Affected services: Banner
Expected End-user impact: During this time, no end-user impact is expected.

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Account Self Service Updates
Description of change: OIT will be installing patches and updates to backend services related to the Accounts Self-Service portal.
Downtime window start: 5:00 AM
Downtime window end: 6:00 AM
Affected services: Accounts Self Service – https://accounts.fau.edu, User Manager (um.fau.edu)
Expected End-user impact: During this time, no end-user impact is expected. This change requires a rolling restart of services but should not cause any disruption in services.

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Banner Accounts Receivable upgrade/patch/administrative pages installation
Description of change: OIT will be installing patches and upgrades required by Accounts Receivable improve performance in Production.
Downtime window start: 3:00 AM
Downtime window end: 7:00 AM
Affected services: Banner
Expected End-user impact: During this time, no end-user impact is expected.

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Posted in Banner and Admin Systems, Canvas / LMS, Educational Technologies, Systems