OIT Systems Maintenance, Thurs. Sept. 21 from 12:01AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 09/21/2023 from 12:01 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

Network Maintenance – VPN
Description of change: OIT will be making security changes to all VPN services.
Downtime window start: 09/20/2023 12:00 AM
Downtime window end: 09/20/2023 1:00 AM
Affected services: VPN
End-user impact: If a user is using one of the EOL operating systems (Win 7, Win 8.1, macOS 10.14, and macOS 10.15) they will not be able to connect to VPN and receive an error message to check the OS version.

Network Maintenance – Firewall
Description of change: OIT will be rebooting a firewall.
Downtime window start: 09/20/2023 12:00 AM
Downtime window end: 09/20/2023 3:00 AM
Affected services: Azure SSO, Azure Kubernetes, Azure BigIP, Azure CL Connect, Omeka web server, Azure PD Smart Cop
End-user impact: SSO and other Azure hosted services will be unavailable.

Server Maintenance
Description of change: OIT is making a secure web (https) setting change to comply with policy requirements
Downtime window start: 09/21/2023 6:00 AM
Downtime window end: 09/21/2023 6:15 AM
Affected services: Banner web virtual hosts
End-user impact: No end-user impact is expected.

Grants Era Portal Maintenance
Description of change: Maintenance work will be done on the Division of Research Grants Era Portal web application. Identified software will be removed from the server that hosts this web application.
Downtime window start: 09/21/2023 9:00 AM
Downtime window end: 09/21/2023 10:00 AM
Affected services: Grants Era portal
End-user impact: Division of Research users

Deploy Load jobs of CLT test scores
Description of change: New jobs and modifications to the EDI process will be implemented to load CLT test scores to Banner.
Downtime window start: 09/21/2023 12:00 AM
Downtime window end: 09/21/2023 12:05 AM
Affected services: Banner and EDI jobs
End-user impact: Applicants who have taken CLT test will have their scores loaded to Banner

Banner program change
Description of change: OIT will apply Fall update for Banner FA counselor function.
Downtime window start: 09/21/2023 12:00 AM
Downtime window end: 09/21/2023 1:00 AM
Affected services: Banner Financial Aid
End-user impact: No end-user impact is expected

Execute purge process for five tables in Production
Description of change: Ellucian, a third-party vendor, will execute the purge process to remove data older than 280 days from five tables in Banner Production.
Downtime window start: 09/21/2023 12:00 AM
Downtime window end: 09/21/2023 7:00 AM
Affected services: Banner
End-user impact: No end-user impact is expected

Posted in Uncategorized

OIT Systems Maintenance, Thurs. Sept 14 from 12:01AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 09/14/2023 from 12:01 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

Server Maintenance
Description of change: OIT will be upgrading the two virtual load balancers to newer versions.
Downtime window start: 09/14/2023 4:00 AM
Downtime window end: 09/14/2023 7:00 AM
Affected services: This will impact all services currently being handled by the load balancer from www.fau.edu, banner, talon, OnBase, lmsapps, and other services. The impact should be a blip as the services fail over to the other load balancer.
End-user impact: Faculty, staff, students, departments, all of FAU.

Upgrade OwlForms (OwlAdminPages)
Description of change: OIT will upgrade OlwForms (OwlAdminPages) to latest version to be up to date with new features and security updates.
Downtime window start: 09/14/2023 5:00 PM
Downtime window end: 09/14/2023 6:00 PM
Affected services: OwlForm (OwlAdmin Pages)
End-user impact: OwlForm Admin users

Posted in Banner and Admin Systems, Systems

OIT Systems Maintenance, Thurs. Sept 7 from 12:01AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 09/07/2023 from 12:01 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

Server Maintenance
Description of change: OIT is upgrading software for our email servers
Downtime window start: 09/07/2023 6:00 AM
Downtime window end: 09/07/2023 7:00 AM
Affected services: Email
End-user impact: No end-user impact is expected

Banner Maintenance
Description of change: OIT will be performing maintenance on Banner from 1:00 a.m. until 7:00 a.m. on September 7, 2023. Banner will not be available during this time to allow the Ellucian support team to install several module upgrades/patches/administrative pages update to the latest Financial Aid releases for FISAP processing.
Downtime window start: 09/07/2023 12:01 AM
Downtime window end: 09/07/2023 7:00 AM
Affected services: Banner
End-user impact: During this time, Banner will be unavailable

REDCap Update
Description of change: This is a routine REDCap update. REDCap will be offline during update.
Downtime window start: 09/07/2023 12:00 AM
Downtime window end: 09/07/2023 2:00 AM
Affected services: REDCap
End-user impact: REDCap will be unavailable during this time

Posted in Banner and Admin Systems, Email, Research Computing, Systems

OIT Systems Maintenance, Aug 31 from 12:01AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 08/31/2023 from 12:01 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

Server Maintenance
Description of change: OIT will be performing server maintenance on several core systems from 12:00am to 4:00am on August 31st. During this time, the undergraduate application, MyOwl Services, Owl KPIs, and Owl Files will be unavailable.
Downtime window start: 08/31/2023 12:00 AM
Downtime window end: 08/31/2023 4:00 AM
Affected services: the Undergraduate Application, MyOwl Services, Owl KPIs, and Owl Files
End-user impact: During this time, the undergraduate application, MyOwl Services, Owl KPIs, and Owl Files will be unavailable.

Accreditation system upgrade
Description of change: OIT will be updating a system associated with the accreditation program
Downtime window start: 08/31/2023 3:00 AM
Downtime window end: 08/31/2023 6:00 AM
Affected services: Xitracs
End-user impact: During this time, the accrediation program will be unavailable.

Server Maintenance
Description of change: OIT will be updating components to ensure document management websites remain secure.
Downtime window start: 08/31/2023 4:30 AM
Downtime window end: 08/31/2023 5:00 AM
Affected services: Onbase document management
End-user impact: No end-user impact is expected.

Server Maintenance
Description of change: OIT will be updating components to ensure user account information servers (LDAP) maintain their secure communications channel.
Downtime window start: 08/31/2023 5:30 AM
Downtime window end: 08/31/2023 6:00 AM
Affected services: Applications that are custom configured to rely on the OUD (Oracle Unified Directory) and LDAP servers directly instead of their frontend BigIP entry point.
End-user impact: No end-user impact is expected.

Updates to Banner Registration Servers
Description of change: The Banner Self-Service 9 Registration environment will be re-configured to better support our students during registration periods.
Downtime window start: 08/31/2023 6:00 AM
Downtime window end: 08/31/2023 6:30 AM
Affected services: Banner Production Self-Service Registration 9
End-user impact: No end-user impact is expected

Remove legacy configuration from Authentication Services
Description of change: OIT will be removing some legacy configuration from the Authentication Services
Downtime window start: 08/31/2023 7:00 AM
Downtime window end: 08/31/2023 7:00 AM
Affected services: Active Directory
End-user impact: No end-user impact is expected.

Server Maintenance
Description of change: OIT will be updating the software on one of its management servers.
Downtime window start: 08/31/2023 8:00 AM
Downtime window end: 08/31/2023 9:00 AM
Affected services: Advanced VPN clients
End-user impact: Advanced VPN clients will show that they are disconnected from their management server. This will not impact VPN/remote access.

Waive orientation hold for newly admitted NextEra & JM students
Description of change: OIT will update orientation holds for any NextEra & JM student
Downtime window start: 08/31/2023 5:00 PM
Downtime window end: 08/31/2023 6:00 PM
Affected services: Banner
End-user impact: No end-user impact is expected.

Upgrade the image on the University wireless controller
Description of change: OIT will be upgrading the image on the University’s wireless server for security reasons.
Downtime window start: 09/01/2023 12:00 AM
Downtime window end: 09/01/2023 6:00 AM
Affected services: Wireless
End-user impact: Wireless connections in some areas may not be available during this time.

Certificate renewals for VoIP
Description of change: Certificate renewal for VoIP Expressways
Downtime window start: 09/01/2023 8:30 PM
Downtime window end: 09/01/2023 10:00 PM
Affected services: Remote phones and Jabber clients
End-user impact: No end-user impact is expected

Posted in Banner and Admin Systems, Network and Telecom, Systems

OIT Systems Maintenance, Thurs. Aug 3 from 12:01AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 08/03/2023 from 12:01 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

Virtual Machine Migration
Description of change: OIT will be migrating several systems to new hardware
Downtime window start: 08/03/2023 3:00 AM
Downtime window end: 08/03/2023 4:00 AM
Affected services: DHCP and SSO
End-user impact: No end user impact is expected

Removing a Virtual Machine Checkpoint
Description of change: OIT will shut down Confluence virtual machine and remove the checkpoint that was created on Friday 7/21
Downtime window start: 08/03/2023 4:00 AM
Downtime window end: 08/03/2023 5:00 AM
Affected services: Confluence
End-user impact: Confluence will not be accessible while it temporarily shut down.

Student Health Servers Maintenance
Description of change: The following Student Services/ Student Health servers will have maintenance performed on 8/2/2023 – 8/3/2023: Dell Wyse Manager
Downtime window start: 08/02/2023 5:00 PM
Downtime window end: 08/03/2023 6:00 AM
Affected services: Dell Wyse manager for thin clients
End-user impact: During this time the Dell Wyse Manager can not be used to update Wyse OS thin clients.

Student Health Servers Maintenance
Description of change: The following Student Services/ Student Health servers will have maintenance performed on 8/3/2023 – 8/4/2023: Dental Imaging server and EKG Servers
Downtime window start: 08/03/2023 5:00 PM
Downtime window end: 08/04/2023 6:00 AM
Affected services: Dental Imaging server, EKG Servers
End-user impact: During this time the EKG and dental imaging machines will be offline.

Posted in Research Computing, Systems

OIT Systems Maintenance, Thurs. July 27 from 12:01AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 07/27/2023 from 12:01 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

Server migration
Description of change: OIT will be migrating several servers to new hardware
Downtime window start: 07/27/2023 3:00 AM
Downtime window end: 07/27/2023 4:00 AM
Affected services:DNS, DHCP, SSO, Networking config backup server
End-user impact: No end-user impact is expected

Banner records insert
Description of change: Create Fund Award Schedule Rules and Fund Disbursement Schedule Rules Table records for athletic funds.
Downtime window start: 07/27/2023 12:01 AM
Downtime window end: 07/27/2023 12:05 AM
Affected services: Banner
End-user impact: No end-user impact is expected

Banner program change
Description of change: Modify StarRez Demographic Banner extract program to get @health.fau.edu email address for medical field related students.
Downtime window start: 07/27/2023 12:01 AM
Downtime window end: 07/27/2023 1:00 AM
Affected services: Banner
End-user impact: No end-user impact is expected

Network Maintenance – VPN
Description of change: OIT will be upgrading the University VPN with new hardware
Downtime window start: 07/28/2023 5:30 AM
Downtime window end: 07/28/2023 7:00 AM
Affected services: FAU Boca FortiClient VPN (Basic, Advanced, DARPA/ONR)
End-user impact: Boca VPN will be down during the window. NWRDC/DR VPN will remain available.

Posted in Banner and Admin Systems, Network and Telecom, Systems

OIT Systems Maintenance, Thurs. July 20 from 12:01AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 07/20/2023 from 12:01 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

Change Office 365 Email Protection Settings
Description of change: OIT Security will be making a change to increase the security of Office 365 email. If you have any issues with receiving email please open a ticket with either OIT Security or OIT Systems.
Downtime window start: 07/20/2023 8:00 AM
Downtime window end: 07/20/2023 8:05 AM
Affected services: Office 365 Exchange email
End-user impact: Emails with a spam confidence level (SCL) of 8 or 9 will be quarantined instead of delivered to the junk folder. If you suspect an legitimate email has been quarantined, please contact the OIT Help Desk or submit a helpdesk ticket.

Server updates
Description of change: OIT will update servers to the latest update.
Downtime window start: 07/20/2023 12:00 AM
Downtime window end: 07/20/2023 3:00 AM
Affected services: Assessment, Crosswalk, GradeMan, gradrates, ServiceAwards, SoftLic, TechFee, wconline
End-user impact: Services listed will not be available during this time.

Server migration
Description of change: OIT will be migrating several systems to new hardware
Downtime window start: 07/20/2023 3:00 AM
Downtime window end: 07/20/2023 4:00 AM
Affected services: DNS, DHCP, SSO, Networking config backup server
End-user impact: No end-user impact is expected

REDCap Update
Description of change: This is a routine REDCap update. Will be offline during update.
Downtime window start: 07/20/2023 12:00 AM
Downtime window end: 07/20/2023 2:00 AM
Affected services: REDCap
End-user impact: Service will be offline during update.

Posted in Email, Research Computing, Systems

OIT Systems Maintenance, Thurs. July 13 from 12:01am to 7:00am

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 07/13/2023 from 12:01 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

Banner program change
Description of change: OIT will update Banner function program to accommodate new financial aid counselor.
Downtime window start: 07/13/2023 12:00 AM
Downtime window end: 07/13/2023 1:00 AM
Affected services: Banner
End-user impact: No end-user impact is expected

Posted in Banner and Admin Systems, Uncategorized

OIT Systems Maintenance, Thurs. June 29 from 12:01AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 06/29/2023 from 12:01 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

Data Center Storage Upgrade (Netapp Snapvault Cluster)
Description of change: OIT is performing software upgrades to the Netapp Snapvault Cluster
Downtime window start: 06/28/2023 10:00 AM
Downtime window end: 06/28/2023 5:00 PM
Affected services: Snapvault functionality for Netapp volumes
End-user impact: No end-user impact is expected. This is a backend netapp cluster for backup purposes

BHRIC VMWare Maintenance
Description of change: Research Computing is performing maintenance on the BHRIC VMware vcenter
Downtime window start: 06/29/2023 12:05 AM
Downtime window end: 06/29/2023 3:00 AM
Affected services: Bhric VMWare vcenter
End-user impact: During this time, end users will not be impacted. However, vm’s can not be rebuilt, recomposed, or updated during the update as vcenter will be offline

CM22 Network Topology Changes
Description of change: OIT will be implementing network topology changes affecting the Building 22 subnet. While the change should have minimal impact to normal operations on the desktops in building 22, we will communicate to users via oit-l to communicate the change and expectations.
Downtime window start: 06/29/2023 6:30 AM
Downtime window end: 06/29/2023 6:59 AM
Affected services: Building 22 desktop network
End-user impact: Users of the desktop subnet in CM22 will have a brief period of network disruption during the change. After the maintenance, there may be some access to other desktop networks in other buildings that may not work as expected, but security staff will be able to address as any problems are reported

OIM Display Correct HIPAA Flag For Grads
Description of change: Change SQL code used by OIM so graduates with multiple records properly retain hipaa flag for 90 days after graduation.
Downtime window start: 06/29/2023 8:00 AM
Downtime window end: 06/29/2023 10:00 AM
Affected services: OIM
End-user impact: No end-user impact

Data Center Storage Upgrade (Netapp Disaster Recovery Cluster)
Description of change: OIT is performing software upgrades to the Netapp Disaster Recovery Cluster
Downtime window start: 06/29/2023 10:00 AM
Downtime window end: 06/29/2023 5:00 PM
Affected services: Disaster recovery snapshot functionality for Netapp volumes
End-user impact: No end-user impact is expected. This is the DR netapp cluster for disaster recovery purposes

Posted in Banner and Admin Systems, Research Computing, Systems

OIT Systems Maintenance, Thurs. June 22 from 12:01AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 06/22/2023 from 12:01 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

System Upgrade
Description of change: OIT will be upgrading SCCM.
Downtime window start: 06/22/2023 3:00 AM
Downtime window end: 06/22/2023 6:00 AM
Affected services: All SCCM-related services will be impacted during the upgrade including windows updates, monitoring, software deployment, and OS imaging.
End-user impact: SCCM will be intermittently unavailable during the upgrade process.

Moving gitlab.hpc.fau.edu to new infrastructure
Description of change: OIT Research Computing team will be performing maintenance on the gitlab.hpc.fau.edu service.
Downtime window start: 06/22/2023 5:00 AM
Downtime window end: 06/22/2023 8:00 AM
Affected services: gitlab.hpc.fau.edu
End-user impact: Gitlab will be offline during the backup and restore process as we move the information from one machine to another.

Enable logging feature on authentication systems
Description of change: OIT will be enabling a new feature on some systems that provide authentication service.
Downtime window start: 06/22/2023 7:00 AM
Downtime window end: 06/22/2023 7:05 AM
Affected services: Active Directory
End-user impact: No end-user impact expected

Update code in Identity Management for graduates with @health accounts.
Description of change: Change SQL code used by OIM so graduates with multiple records properly retain hipaa flag for 90 days after graduation.
Downtime window start: 06/22/2023 8:00 AM
Downtime window end: 06/22/2023 10:00 AM
Affected services: Identity Management (OIM)
End-user impact: Graduating students with @health email account.

Posted in Banner and Admin Systems, Research Computing, Systems, Uncategorized