OIT Systems Maintenance, Thurs. 4/18 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 04/18/2019 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

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Oracle Server Maintenance
Description of change: OIT will be applying the latest Oracle quarterly patch updates to the production ​databases.
Downtime window start: 3:00 AM
Downtime window end: 7:00 AM
Affected services: Banner production, Oracle Identity Manager production, Appworx production, IEA warehouse
Affected systems: Banner, Oracle databases
Expected End-user impact: During this time, services that listed above will be unavailable at times during the maintenance window.​

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Server Maintenance
Description of change: OIT will be performing server maintenance.
Downtime window start: 6:00 AM
Downtime window end: 7:00 AM
Affected services: Internal DNS at all campuses
Affected systems: DNS
Expected End-user impact: During this time, no end user impact is expected

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HPC DNS Server Upgrade
Description of change: OIT will be replacing the HPC.fau.edu DNS infrastructure​
Downtime window start: 5:00 AM
Downtime window end: 6:00 AM
Affected services: hpc.fau.edu only​
Affected systems: hpc servers including koko, kokosec
Expected End-user impact: During this time, DNS settings may change for a short time while we perform the forced update to sync time to live.

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Microsoft SQL Server Maintenance
Description of change: OIT will be Installing Windows Management Framework 5.1, Powershell 5, and .NET 4.7.1 on nodes associated with the boc22mssqloit SQL cluster​
Downtime window start: 6:00 AM
Downtime window end: 7:00 AM
Affected services: Any services using boc22mssqloit as a data source.​
Affected systems: MS SQL server ​
Expected End-user impact: During this time, services using this data source may go offline during restarts​.

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Posted in Banner and Admin Systems, Systems, Uncategorized

Account Self Service Portal Emergency maintenance

An emergency maintenance is being performed to correct an issue related to Account Self Service and password resets.

During this time you may see a delay in password resets. If you see any errors please retry at a later time. If you continue to have issues please contact the Help Desk for further assistance (561) 297-3999

We apologize for any inconvenience this may cause.

OIT

Posted in Uncategorized

OIT Systems Maintenance, Thur. April 11 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 04/11/2019 from 3:00 AM to 7:00 AM during OIT maintenance window.  In addition, the following systems will be specifically impacted:

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SSO Upgrade
Description of change: OIT will upgrade the ​prompting system in the Single Sign On System so users of slower services do not see the continue button if they do not have any tasks to complete. OIT is also introducing prompts for student 2Factor enrollment.
Downtime window start: 3:00 AM
Downtime window end: 5:00 AM
Affected services: All Systems that user SSO including Canvas, Workday, and others.
Affected systems: Shibboleth servers
Expected End-user impact: During this time, single sign on may stop working for 10 – 15 minutes while we redeploy the prompting service.

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MyFAU MyInfo Upgrade
Description of change:  OIT will update the Znumber channel in MyFAU to provide more detailed information about the student to decrease help desk calls. ​
Downtime window start: 3:00 AM
Downtime window end: 4:00 AM
Affected services: MyFAU ​
Affected systems: Production Payara SSO Auth servers
Expected End-user impact: During this time, the channel will go offline for 60 seconds. ​

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Banner Maintenance
Description of change: OIT will be upgrading the BANNER system with a Financial Aid upgrade and a Financial Aid Self Service patch during the maintenance window.
Downtime window start: 3:00 AM
Downtime window end: 7:00 AM
Affected services: No service impact expected
Affected systems: Banner
Expected End-user impact: During this time, no end user impact expected

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Posted in Banner and Admin Systems, Systems

OIT Systems Maintenance, Thurs. April 4 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 04/04/2019 from 3:00 AM to 7:00 AM during OIT maintenance window.  In addition, the following systems will be specifically impacted:

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UAchieves Maintenance
Description of change: OIT is applying changes to UAchieves to resolve a production issue where it shows certain students have been exempt from the Civics Literacy Test when they actually have not.  This will involve restarting UAchieves.
Downtime window start: 4:00 AM
Downtime window end: 5:00 AM
Affected services: UAchieves – Audit functionality
Affected systems: UAchieves
Expected End-user impact: During this time, user may not be able to run Audits during restart.

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Mail Server Maintenance
Description of change: OIT will be making a change in how email gets routed to faculty/staff.
Downtime window start  4/4/2019 5:00 AM
Downtime window end  4/4/2019 5:00 AM
OIT Units involved in the change  OIT Systems
Affected services: Faculty/Staff email (Office 365)
Affected systems: bertx.fau.edu, berty.fau.edu, boc22esa01.fau.edu, nwesa01.fau.edu​
Expected End-user impact: During this time, no end-user impact is expected.

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Server upgrade
Description of change: OIT is upgrading production SCCM and the Windows ADK to the most current versions.
Downtime window start: 2:00 AM
Downtime window end: 7:00 AM
Affected services: All SCCM related services including OS and Application deployment, patch management, system management, SCCM reporting.​
Affected systems: SCCM server
Expected End-user impact: During this time, access to SCCM and all SCCM-related services will be unavailable while the upgrade is performed.

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Redeploy Banner Application Navigator
Description of change: OIT will redeploy the Application N​avigator with alterations to the exclusions list for forms.  This is to remove the SW* forms from the search.
Downtime window start: 5:00 AM
Downtime window end: 6:00 AM
Affected services: Banner ​Application Navigator
Affected systems: boc22banxe03
Expected End-user impact: During this time, the Application Navigator​ will be unavailable

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Posted in Banner and Admin Systems, Email, Systems

OIT Systems Maintenance, Thurs. 3/21 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 03/21/2019 from 3:00 AM to 7:00 AM during OIT maintenance window.  In addition, the following systems will be specifically impacted:

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Decommission Mail Server
Description of change: OIT will be decommissioning a legacy mail server.
Downtime window start: 3:00 AM
Downtime window end: 6:00 AM
Affected services: Exchange Email
Affected systems: Exchange servers
Expected End-user impact: During this time, mail flow between Office 365 and Gmail users may see delays during the cutover between the two Exchange servers

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Server Maintenance
Description of change: OIT will update our list serv application, Sympa, to the newest version​
Downtime window start: 5:00 AM
Downtime window end: 6:00 AM
Affected services: Sympa (mailing lists) will be unavailable during the update
Affected systems: Sympa (mailing lists)​
Expected End-user impact: During this time, there will be no mailing list messages being delivered.  Messages sent to the mailing lists should be queued and sent out once the system is back operational.

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Posted in Systems

OIT Systems Maintenance, Thurs. 3/14 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 03/14/2019 from 3:00 AM to 7:00 AM during OIT maintenance window.  In addition, the following systems will be specifically impacted:

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SSO Upgrade
Description of change: OIT will be upgrading the ​prompting system in the Single Sign On System so users of slower services do not see the continue button if they do not have any tasks to complete.
Downtime window start: 3:00 AM
Downtime window end: 5:00 AM
Affected services: All Systems that uses SSO including Canvas, Workday, and others.
Affected systems: Shibboleth servers
Expected End-user impact: During this time, single sign on (SSO) may stop working for about 10 – 15 minutes while we redeploy the prompting service.

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Server Maintenance
Description of change: OIT will be upgrading the software on a directory connector server.
Downtime window start: 3/13/19 @ 10:00 PM
Downtime window end: 3/14/19 @ 6:00 AM
Affected services: Directory synchronization between FAU Active Directory and Azure Active Directory (Office 365)
Affected systems: Azure Active Directory server
Expected End-user impact: During this time there is minimal to none end-user impact. New FAU accounts may take a bit longer to populate into Office 365 but synchronization should be back to normal by mid-morning.

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Populate Work Telephone in AD
Description of change: OIT will be populating FAU worker telephone numbers into Active Directory in preparation for new phone system.
Downtime window start: 5:00 AM
Downtime window end: 6:00 AM
Affected services: Active Directory, IDM
Affected systems: Active Directory, IDM
Expected End-user impact: During this time, no end-user impact is expected. After the upload, applications that use “telephoneNumber” attribute from Active Directory may begin to show it in contacts. If office phone number is incorrect please reach out to HR partners (department liaisons for updating Workday information). Workday Primary Work Phone Visibility flag will prevent phone numbers form showing in AD.

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Posted in Systems

OIT Systems Maintenance, Thurs. March 7 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 03/07/2019 from 3:00 AM to 7:00 AM during OIT maintenance window.  In addition, the following systems will be specifically impacted:

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Server Maintenance
Description of change: OIT will be performing server maintenance.
Downtime window start: 3:00 AM
Downtime window end: 7:00 AM
Affected services: Report Caster production, ODS production, MSOP instance and Blackboard.​
Affected systems: boc22ora01, boc22ora03, odsprod, bbloracle​
Expected End-user impact: During this time, services that listed ​above will be unavailable at times.

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Install New Mail Server
Description of change: OIT will be installing a new mail server to eventually replace an older one.
Downtime window start: 3:00 AM
Downtime window end: 6:00 AM
Affected services: Exchange
Affected systems: Exchange server
Expected End-user impact: During this time, no end-user impact is expected.

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Storage Maintenance
Description of change: OIT will be performing maintenance on some backend storage.  No end-user impact is anticipated.
Downtime window start: 5:30 AM
Downtime window end: 7:00 AM
Affected services: No services will be affected.
Affected systems: The NetApp cluster
Expected End-user impact: During this time, end users may see data access to the ANDI shares pause for a very short duration.

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Posted in Email, Systems

OIT Systems Maintenance, Thurs. Feb 28 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 02/28/2019 from 3:00 AM to 7:00 AM during OIT maintenance window.  In addition, the following systems will be specifically impacted:

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SSO Upgrade
Description of change: OIT will be upgrading the ​prompting system in the Single Sign On System so users of slower services do not see the continue button if they do not have any tasks to complete.
Downtime window start: 3:00 AM
Downtime window end: 5:00 AM
Affected services: All Systems that user SSO including Canvas, Workday, and others.
Affected systems: Shibboleth servers
Expected End-user impact: During this time, single sign on may stop working for 10 – 15 minutes while we redeploy the prompting service.

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Decommission Mail Servers
Description of change: OIT will be decommissioning 2 legacy mail servers.
Downtime window start: 3:00 AM
Downtime window end: 6:00 AM
Affected services: Exchange Email
Affected systems: Exchange servers
Expected End-user impact: During this time, no end-user impact is expected. These exchange servers are only for disaster recovery purposes.

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Posted in Email, Systems

OIT Systems Maintenance, Feb. 14 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 02/14/2019 from 3:00 AM to 7:00 AM during OIT maintenance window.  In addition, the following systems will be specifically impacted:

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Mailing list DMARC change
Description of change: OIT will be making a change in Sympa to not be rejected for failing DMARC checks
Downtime window start: 5:00 AM
Downtime window end: 6:00 AM
Affected services: Sympa/mailing lists​
Affected systems: lists.fau.edu​
Expected End-user impact: During this time, outbound list messages set to go out during the downtime will be delayed until after the mailing list restarts. The expected downtime is between 2-5 minutes.

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Form Server Patch
Description of change: OIT will be updating the form server to patch bugs and reported issues.
Downtime window start: 4:00 AM
Downtime window end: 6:00 AM
Affected services: Frevvo, forms.fau.edu​, Admissions applications
Affected systems: boc22frevvo1.fau.edu​
Expected End-user impact: During this time, the form server that provides many automated forms will be offline for about 10 – 15 minutes. ​

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Posted in Email, Systems

[RESOLVED] Intermittent Network Issues

We are currently experiencing intermittent network issues. This may impact connectivity to the Internet. Our team is working to resolve the issue as soon as possible.  We will post updates as soon as they become available.

We apologize for the inconvenience.

OIT

Posted in Network and Telecom, Systems