OIT Systems Maintenance, Thurs. Sept. 6 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 09/06/2018 from 3:00 AM to 7:00 AM during OIT maintenance window.  In addition, the following systems will be specifically impacted:

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Identity Management Server upgrade
Description of change: OIT will be upgrading and applying patches to the Identity Management servers
Downtime window start: 5:00 AM
Downtime window end: 6:00 AM
Affected services: Identity Management, Account Self Service
Affected systems: OIM servers
Expected End-user impact: During this time no end-user impact is expected as the changes are occurring to back end services.

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OIT database server maintenance
Description of change: OIT will be migrating several databases to new hardware
Downtime window start: 3:00 AM
Downtime window end: 5:00 AM
Affected services: EMS, Master Calendar, Frevvo, Jira, Owlcard, Private Eye, Tech Fee, Software License site, FacStaff Alert, eCollege, ​Attorney’s site, Medicine
Affected systems: Microsoft SQL databases
Expected End-user impact: During this time, the services and databases listed above will be unavailable

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Windows configuration and deployment system upgrade
Description of change: OIT will be upgrading the system that provides configuration, deployment, and updates to Windows clients to the latest version​
Downtime window start: 3:00 AM
Downtime window end: 6:00 AM
Affected services: OS deployments, app installs, windows updates from SCCM​
Affected systems: SCCM server
Expected End-user impact: During this time, all OS deployments, app installs, and Windows updates from SCCM will be unavailable

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Upgrade Application License Server
Description of change: OIT will be moving an application license server to a newer server operating system.
Downtime window start: 3:00 AM
Downtime window end: 6:00 AM
Affected services: Meeting Matrix (application solely used by Student Union)
Affected systems: fauappsrv2, boc22mtgmtrx16
Expected End-user impact:  Affected users may need to remap network shares and possibly reinstall the meeting matrix client.

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Posted in Systems

OIT Systems Maintenance, Thurs. Aug 30 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 08/30/2018 from 3:00 AM to 7:00 AM during OIT maintenance window.  In addition, the following systems will be specifically impacted:

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Reporting and metrics tools maintenance
Description of change: The hardware systems supporting OIT’s SAS implementation will be updated​
Downtime window start: 3:00 AM
Downtime window end: 5:00 AM
Affected services: SAS
Affected systems: SAS servers
Expected End-user impact: SAS will be unavailable during the window​

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Posted in Systems

OIT Systems Maintenance, Thurs. Aug 2 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 08/02/2018 from 3:00 AM to 7:00 AM during OIT maintenance window.  In addition, the following systems will be specifically impacted:

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Banner Maintenance
Description of change: This Ellucian Upgrade/Patch  ( Financial aid 8.32.1 and 8.32.1.1) is needed to for loan processing updates and to resolve issues related to the Federal Grant (Pell) awards
Downtime window start: 3:00 AM
Downtime window end: 5:00 AM
Affected services: Not Applicable
Affected systems: Banner Financial Aid
Expected End-user impact: During this time, no end user impact is anticipated

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Server Maintenance
Description of change: OIT will be updating the configuration version of several virtual servers.
Downtime window start  8/2/2018 4:00 AM
Downtime window end  8/2/2018 6:00 AM
Affected services: Blackboard, Jenkins, DHCP, DNS​, SSO / Identity Management, Metadata, Acano Video Conferencing Services
Affected systems: aim, bba servers, boc22appsjenkins, dhcpboc0, dnsboc0, idm1, ldapboc servers, lintalon2, metadata, mp2, shibboleth1p, talonx1, vcdb, vcrecorder, wildfly servers
Expected End-user impact: During this time, listed services will be unavailable or in a degraded state

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Banner Self-Service Maintenance
Description of change: Migrating 4 of the 7 Banner Self-Service servers from VMware to Hyper-V.​
Downtime window start  8/2/2018 4:00 AM
Downtime window end  8/2/2018 7:00 AM
Affected services: Banner Self-Service, Banner Workflow
Affected systems: sctcache3, ​sctcache4, sctcache5, sctcache6
Expected End-user impact: During this time, Banner Workflow may be unavailable at times.  The servers not being migrated will keep Banner Self-Service available.

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Kofax Server Fixpack
Description of change: Performing changes/applying patches  for improving reliability/stability with Kofax Capture Scan stations
Downtime window start  8/2/2018 5:00 PM
Downtime window end  8/3/2018 8:00 AM
Affected services: Student Record Doc management Processing on the front end (VIP Backend is unaffected)
Affected systems: Kofax server
Expected End-user impact: During this time, the Kofax patch will be installed on 10 workstations​.

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Posted in Banner and Admin Systems, Systems

OIT Systems Maintenance, Thurs. July 26 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 07/26/2018 from 3:00 AM to 7:00 AM during OIT maintenance window.  In addition, the following systems will be specifically impacted:

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Event Management Software Upgrade
Description of change: OIT will be updating the front and back end components for the EMS platform.
Downtime window start: 3:00 AM
Downtime window end: 6:00 AM
Affected services: EMS Desktop clients, Virtual EMS http://events.fau.edu/VirtualEMS, Master Calendar http://events.fau.edu/​MasterCalendar
Affected systems: FAU app and web server
Expected End-user impact: During this time, EMS (both web and desktop client) and Master Calendar will be unavailable. End-users will need to upgrade to new EMS client on desktop. Instructions were provided via email.

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Appworx and Harvest Database Maintenance
Description of change: Migrating the database for production Appworx and Harvest from Solaris to Linux.​
Downtime window start: 3:00 AM
Downtime window end: 6:00 AM
Affected services: Production Appworx and Harvest
Affected systems: enzo/oracleapps​
Expected End-user impact: During this time, Appworx and Harvest will be unavailable.  This will impact Appworx jobs that run during this time.​

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Identity Management Updates
Description of change: OIT will install patches and upgrades to Oracle Identity Manager to enhance certain features.
Downtime window start: 5:00 AM
Downtime window end: 6:00 AM
Affected services: Identity Management (OIM)
Affected systems: OIM servers
Expected End-user impact:  During this time, no end-user impact is expected. Changes are occurring to back end services and will not require any downtime.

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Server Maintenance
Description of change: We are making improvements to the servers that store user related information.​
Downtime window start: 5:00 AM
Downtime window end: 5:30 AM
Affected services: Servers that rely on ldapboc0 and ldapboc1
Affected systems: LDAP servers
Expected End-user impact: During this time, no end-user impact is expected. The change involves redirecting users from old servers to newer servers that are already in service.​

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Two-Factor authentication for College of Business Azure Admin users
Description of change: OIT will enable two-factor (DUO) for College of Business Azure Admin users
Downtime window start: 6:00 AM
Downtime window end: 7:00 AM
Affected services:​Shibboleth ADFS integration
Affected systems: Shibboleth servers
Expected End-user impact: College of Business Admin Users will be prompted for two factor when they login to Office 365.

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Posted in Banner and Admin Systems, Email, Network and Telecom, Systems

OIT Systems Maintenance, Thurs. July 11 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 07/11/2018 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

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uAchieve login maintenance
Description of change: OIT will be updating the uAchieve login mechanism to support role assignment​ upon login.
Downtime window start: 5:00 AM
Downtime window end: 6:00 AM
Affected services: ​uAchieve
Affected systems: uAchieve server
Expected End-user impact: During this time, the uAchieve system will be unavailable for a short period.

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Server Upgrade and Maintenance
Description of change: OIT will be upgrading the components of several systems to resolve bugs and add support for newer hardware.​​
Downtime window start: 3:00 AM
Downtime window end: 6:30 AM
Affected services: All services
Affected systems: Various servers
Expected End-user impact: During this time, no end user impact is expected​

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Medicine and Nursing email encryption change
Description of change: Changes will be made to College of Medicine and Nursing email encryption
Downtime window start: 6:00 AM
Downtime window end: 6:30 AM
Affected services: Encrypted email for @health.fau.edu users
Affected systems: Exchange 365
Expected End-user impact: Change in behavior for @health.fau.edu users sending encrypted mail

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Posted in Systems

OIT Systems Maintenance, Thurs. June 28 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 06/28/2018 from 3:00 AM to 7:00 AM during OIT maintenance window.  In addition, the following systems will be specifically impacted:

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Banner Maintenance – Thursday 28th June 3am – 5am
Description of change:  OIT will install a Financial Aid patch needed for Financial Aid.
Downtime window start: 3:00 AM
Downtime window end: 5:00 AM
Affected services:  Not Applicable
Affected systems: Banner Financial Aid
Expected End-user impact: During this time, no end-user impact is anticipated

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Posted in Banner and Admin Systems

OIT Systems Maintenance, Thurs. June 21 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 06/21/2018 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

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Workday Single Sign On Maintenance
Description of change: OIT will be updating the single sign on settings for Workday
Downtime window start: 6:30 AM
Downtime window end: 6:45 AM
Affected services: Single Sign On (Shibboleth), Workday​, Saml2 ​Metadata Service
Affected systems: shibboleth servers
Expected End-user impact: During this time, users will not be able to login to Workday

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University Form Server Patch
Description of change: OIT will be patching the University form server (Frevvo) to provide new features and resolve several problems reported by users.​
Downtime window start: 3:00 AM
Downtime window end: 6:00 AM
Affected services: Frevvo Form Server (ex: Admissions Applications, Immunization Forms, Test Score Collecting Forms, HR Onboarding Forms, SHS Immunization Forms, Fiscal Reinstatement Forms)
Affected systems: Frevvo server
Expected End-user impact: During this time, users will not be able to edit or submit data to new or existing Frevvo forms​

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User authentication system maintenance
Description of change: OIT will be installing software on some authentication servers as a trial
Downtime window start: 6:00 AM
Downtime window end: 6:30 AM
Affected services: Windows authentication
Affected systems: towdcfau01
Expected End-user impact: During this time, no end user impact is expected

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Identity Management Updates
Description of change: OIT will be applying updates to the Identity Management Systems
Downtime window start: 5:00 AM
Downtime window end: 6:00 AM
Affected services: OIM
Affected systems: OIM production servers
Expected End-user impact: During this time, no end user impact is expected

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Posted in Systems, Workday

OIT Systems Maintenance, Thurs. June 14 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 06/14/2018 from 3:00 AM to 7:00 AM during OIT maintenance window.  In addition, the following systems will be specifically impacted:

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Banner Grade Submission Upgrade for Canvas
Description of change: Upgrade Banner Grade Submission (eGrades) with improved support for grading only via eGrades. ​
Downtime window start: 3:00 AM
Downtime window end: 6:00 AM
Affected services: Canvas, Banner Grade Submission (eGrades)
Affected systems: Payara Cluster
Expected End-user impact: During this time, eGrades will be offline and users grading during the maintenance window will experience unexpected behavior.

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Florida Virtual Campus (FLVC) Single Sign On Upgrade
Description of change: Switch Florida Virtual School from Znumber and PIN authentication to FAUNetID and password via Single Sign On.
Downtime window start: 3:00 AM
Downtime window end: 6:00 AM
Affected services: Florida Virtual School, Banner Authentication via the jServer
Affected systems: egrades, banner
Expected End-user impact: During this time, no end-user impact is expected. After the change, end users will be asked to use their FAUNet and password instead of their Znumber and pin when authenticating to FLVC services such as transcripts, transfer, etc. Alumni can reactivate their accounts by going to accounts.fau.edu

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Single Sign On Fiscal Statement of Responsibility Prompt
Description of change: OIT will enable Single Sign On Fiscal Statement of Responsibility Prompt​.
Downtime window start: 3:00 AM
Downtime window end: 5:00 AM
Affected services: Single Sign On, 4P, Banner, frevvo-api
Affected systems: shibboleth servers
Expected End-user impact: During this time, no end-user impact is expected. After the change, users who have a Fiscal Statement of Responsibility hold will be required to complete the Fiscal Statement of Responsibility form or eventually they will not be able to login to any Single Sign On services.

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Accounts Self Service Updates
Description of change: OIT will be applying the latest security patches to software​
Downtime window start: 5:00 AM
Downtime window end: 6:00 AM
Affected services: Accounts Self Service
Affected systems: OIM web servers
Expected End-user impact: During this time, the FAU Account Self-Service portal will be unavailable.

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Patch Tomcat Middleware
Description of change: Applying latest patches for Apache Tomcat servers.
Downtime window start: 5:00 AM
Downtime window end: 6:00 AM
Affected services:  ​Account Self Service, ACH Payments, FAU Directory, FAU Wireless
Affected systems: Apache tomcat servers
Expected End-user impact: During this time, users may loose access to websites running services.

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Server patching
Description of change: We will be installing the newest patches to the OUD servers boc22oudp01/02
Downtime window start: 4:00 AM
Downtime window end: 6:00 AM
Affected services: There is a small chance that there may be some interruption to services using OUD while we install the patch.  We will be applying the patch one server at a time to minimize impact.  Any services directly connecting to oudp01/02 directly may experience interruption while the patches are installed.
Affected systems: OUD Servers
Expected End-user impact:  During this time there will be minimal end-user impact if any at all while the patches are applied.

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Admissions Call List  (Internal service)
Description of change: OIT will be adding a field in the Admissions call app to display if tuition deposit has been paid.
Downtime window start: 3:00 AM
Downtime window end: 3:30 AM
Affected services: Admissions Call List https://appstatus.fau.edu/admissionscalllist
Affected systems: payara servers, egrade server
Expected End-user impact: During this time, the service will be offline.

Posted in Banner and Admin Systems, Systems

[RESOLVED] Workday Unavailable

UPDATE: The issue with Workday has been resolved and services have been restored.

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Production Workday is currently experiencing issues.  We have logged a case with Workday and will post updates as they become available.

We thank you for your patience during this time.

OIT

Posted in Workday

[RESOLVED] Intermittent single-sign on issues

Early this morning we experienced issues with single sign on. This affected several of our services such as Banner and FAU Self-Service.

The issue has been resolved and all services should be accessible at this time. If you continue having issues please contact the OIT Help Desk 561.297.3999.

We apologize for the inconvenience this may have caused.

OIT

Posted in Banner and Admin Systems, Educational Technologies, Email, Google App Status Feed, Instructional Technologies, Network and Telecom, Systems, Uncategorized, Workday