OIT Systems Maintenance, Thurs. June 16 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 0/0/2022 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:


Server configuration change
Description of change: OIT will be performing some configuration changes affecting Znumber Lookup web pages.
Downtime window start 6/16/2022 3:00 AM
Downtime window end 6/16/2022 6:00 AM
Affected services: Banner self-service (SSB)​
Expected End-user impact: Both Znumber Lookup web pages will no longer be accessible after the change.


Posted in Banner and Admin Systems, Systems

OIT Systems Maintenance, Thurs. June 9 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 06/09/2022 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:


Server hardware migration
Description of change
OIT will be migrating to newer server hardware​
Downtime window start 6/9/2022 3:00 AM
Downtime window end 6/9/2022 6:00 AM
Affected services: All services​
Expected End-user impact: No end-user impact is expected​.


Posted in Systems

OIT Systems Maintenance, Thurs. May 26 from 12:01AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 05/26/2022 from 12:01 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:


Server Maintenance
Description of change: OIT will be performing server maintenance from 12:00 a.m. until 5:00 a.m. on Thursday May 26th. Web services may be briefly interrupted during this window. ​
Downtime window start 5/26/2022 12:01 AM
Downtime window end 5/26/2022 5:00 AM
Affected services: Web services may experience brief interruptions during the maintenance window​
Expected End-user impact: Users may experience a brief interruption while services are restarted​


Redcap Maintenance
Description of change: Research Computing will be performing REDCap maintenance​
Downtime window start 5/26/2022 1:00 AM
Downtime window end 5/26/2022 2:00 AM
Affected services: ​REDCap
Expected End-user impact: ​Users will not be able to use REDCap during this time


Posted in Research Computing, Systems

OIT Systems Maintenance, Thurs. May 19 from 1:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 05/19/2022 from 1:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:


Database Maintenance
Description of change: Applying latest patches and upgrades to production databases.
Downtime window start 5/19/2022 3:00 AM
Downtime window end 5/19/2022 7:00 AM
Affected services:
​ODS

Banner production:
Admin Pages (Forms)
Application Navigator
Banner Access Manager
Banner self-service
Touchnet – Payments/Deposits
Workflow
uAchieve – DARS
FLVS
Transcripts

FAUDW Warehouse:
OwlDone
FinancialAid Attendance Survey

IEAP Warehouse
Expected End-user impact: ​The listed services will be temporarily offline while the patches are applied. Some applications may need to be restarted after the maintenance is complete.


Redcap Maintenance
Description of change: Research Computing will be performing REDCap maintenance​
Downtime window start 5/19/2022 1:00 AM
Downtime window end 5/19/2022 2:00 AM
Affected services: REDCap
Expected End-user impact: ​Users will not be able to use REDCap during this time


Posted in Banner and Admin Systems, Research Computing, Systems

OIT Systems Maintenance, May 12, from 12:01AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 05/12/2022 from 12:01 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:


Desktop Configuration Changes
Description of change: ​OIT will be performing configuration changes on computer systems connected to the FAU domain.
Downtime window start: 5/12/2022 12:01 AM
Downtime window end: 5/12/2022 12:30 AM
Affected services: ​Windows logon sessions
Expected End-user impact: All windows desktops/laptops/servers will be configured to lock the user session after 15 minutes of inactivity. Having a video playing, PowerPoint open, etc. will keep the screen from being locked. Digital signs that have been identified and sent to security have been exempted.


Database Maintenance
Description of change: ​Applying latest patches and upgrades to production databases.
Downtime window start: 5/12/2022 1:00 AM
Downtime window end: 5/12/2022 7:00 AM
Affected services:
OIM (Identity Manager system): Account claiming, Password resets

MSOP Instance:
ACH or VPAS
Mandatory Course Entry Quiz
Accounts Self Service
Canvas Electronic Grading “Banner Grade Submissions” in Canvas
Wireless network authentication for guests.
4P Configuration, Admissions Status, Znumber page, ssoauth/, grades/ (except egrades itself)
Group Management
Phonebill application pre latest system.
Password expiration
network registration, netreg, network registration admin, DHCP Logger
Frevvo
Undergraduate Admissions
Graduate Admissions
Residency Project
OwlDone

Appworx
Harvest
WebFOCUS/ReportCaster

Expected End-user impact: ​The listed services will be temporarily offline while the patches are applied. Some applications may need to be restarted after the maintenance is complete.


Posted in Systems

OIT Systems Maintenance, Thurs. May 5 from 1:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 05/05/2022 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:


BHRIC HYPER-V maintenance
Description of change: Research Computing will be performing maintenance of the Hyper-V environment.​
Downtime window start: 5/5/2022 1:00 AM
Downtime window end: 5/5/2022 2:00 AM
Affected services: All services in the Research Computing Hyper-V environment
Expected End-user impact: No users should be impacted. However, each of the listed VMs/servers will be offline for about 2 mins.​


Posted in Research Computing

Teamdynamix (helpdesk) system experiencing slowness

We have received reports that TeamDynamix, the helpdesk system, is experiencing slowness. We have contacted the vendor and they are investigating the issue.

OIT

Posted in Systems, Uncategorized

OIT Systems Maintenance, Thurs. April 21, from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 04/21/2022 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:


Switch move
Description of change: Swap out a new switch for a networking loaner
Downtime window start 4/21/2022 4:00 AM
Downtime window end 4/21/2022 7:00 AM
Affected services: BHRIC Boca​
Expected End-user impact: The BHRIC will be offline during this maintenance period​


Limited Desktop/Laptop Updates
Description of change: OIT will be performing updates affecting a limited number of desktops and laptops on Thursday April 21st at 12:00 a.m. This change only affects users in Building 22
Downtime window start 4/21/2022 12:00 AM
Downtime window end 4/21/2022 12:00 AM
Affected services: Desktops and Laptops in Building 22​
Expected End-user impact: ​User in building 22 that are not currently using Duo to login to their Windows laptops or desktops will start receiving prompts to authenticate via duo on their next reboot


Posted in Systems

OIT Systems Maintenance, Thurs. April 14 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 04/14/2022 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:


REDCap maintenance
Description of change: REDcap will be undergoing maintenance
Downtime window start 4/14/2022 1:30 AM
Downtime window end 4/14/2022 2:00 AM
Affected services: redcap.fau.edu
Expected End-user impact: RedCap will be offline during the update


BHRIC Server Maintenance
Description of change: Research Computing will be performing system maintenance on the BHRIC storage.​
Downtime window start 4/14/2022 1:00 AM
Downtime window end 4/14/2022 4:00 AM
Affected services: BHRIC VDI and server SAN storage
Expected End-user impact: No end-user impact is expected.


Posted in Research Computing, Systems

OIT Systems Maintenance, Thurs. April 7 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 04/07/2022 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:


Forms Update
Description of change: OIT will update the Forms Server
Downtime window start 4/7/2022 12:00 AM
Downtime window end 4/7/2022 3:00 AM
Affected services: The University Forms Server and all supported business processes and historical submissions.
Expected End-user impact: Many of the University’s forms will be unavailable for submission during the update.​


BHRIC VMWare maintenance
Description of change: Research computing will be performing maintenance on the BHRIC VMWare environment​
Downtime window start 4/7/2022 12:00 AM
Downtime window end 4/7/2022 2:00 AM
Affected services: vhealth.fau.edu​
Expected End-user impact: Users will not be able to log in during this time​


BHRIC Server Maintenance
Description of change: BHRIC Servers will be undergoing maintenance
Downtime window start 4/7/2022 3:00 AM
Downtime window end 4/7/2022 6:00 PM
Affected services: Login services
Expected End-user impact: ​No End user impact is expected


Server Maintenance
Description of change: ​During the maintenance window we will be applying upgrades to the Banner 9 web servers.
Downtime window start 4/7/2022 6:00 AM
Downtime window end 4/7/2022 7:00 AM
Affected services: All Banner 9 web services (Admin pages, Application Navigator, Student Registration)​
Expected End-user impact: ​These will be rolling updates so there should be no user impact.


Application updates
Description of change: Five servers will have OS application updates performed. The following services are on these servers:
-OwlRes
-KPIs
-Owlforms
Downtime window start 4/7/2022 11:00 PM
Downtime window end 4/7/2022 12:00 AM
Affected services:
​-OwlRes
-KPIs
-Owlforms
Expected End-user impact: ​Users will experience limited outages for the services listed.


Account Management changes for certain accounts
Description of change: ​OIT will be making changes to a limited number of accounts on Thursday April 7th. No end-user impact is expected
Downtime window start 4/7/2022 6:00 AM
Downtime window end 4/7/2022 7:00 AM
Affected services: Active Directory accounts as follows:
srv- accounts
it- accounts
SSO Accounts:
OIT Staff
Expected End-user impact: OIT staff will receive more prompts to provide DUO authentication to SSO services including access to the helpdesk.
Service accounts will lose the ability to logon to systems in an interactive fashion. it- administrative accounts will be prompted for new credentials periodically.​


Configure best practice settings for windows computers
Description of change: ​OIT will be changing default policy for windows systems to deny some anonymous access
Downtime window start 4/7/2022 6:00 AM
Downtime window end 4/7/2022 6:05 AM
Affected services: Active directory joined computers​
Expected End-user impact: No end user impact is expected


Desktop Configuration Changes – Limited
Description of change: OIT will be performing configuration changes on a limited number of desktops on Thursday April 7th
Downtime window start 4/7/2022 12:00 AM
Downtime window end 4/7/2022 12:05 AM
Affected services: OIT Desktop Logins​
Expected End-user impact: After the change, OIT desktops and laptops will automatically lock after a period of idle activity.


Posted in Research Computing, Systems