[RESOLVED] Intermittent issues with Pay for Print

**UPDATE**

The issues with Pay-for-Print have been resolved and the system has been restored to full service. All related systems and applications should be functioning as usual.

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We are currently experiencing intermittent issues with Pay-for-Print. OIT is working with the vendors to resolve the issues as soon as possible. We apologize for the inconvenience this may cause.

Updates will be posted as they become available.

OIT

Posted in Canvas / LMS, Educational Technologies, Systems

Banner Maintenance – Sept 30 & Oct 1 from 3:00AM to 7:00AM

On September 30 and October 1 between 3:00AM and 7:00AM, the Banner system will be unavailable in order for OIT to install regulatory releases.

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Banner 8X/XE Financial Aid pre-requisite upgrades/patches/administrative pages (Group 1)
Description of change: The Financial Aid office require several Ellucian releases installed (as pre-requisite items) for the upcoming Regulatory releases required to keep FAU in compliance.
Downtime window start 9/30/2020 3:00 AM
Downtime window end 9/30/2020 7:00 AM
Affected services: ​BANNER 8X/XE
Expected End-user impact: During this time, the Banner system will be brought down during the actual installation of the code.

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Banner 8X/XE Financial Aid pre-requisite upgrades/patches/administrative pages (Group 2)
Description of change: ​The Financial Aid office require several Ellucian releases installed as pre-requisite items for the upcoming Regulatory releases required to keep FAU in compliance.
Downtime window start: 10/1/2020 3:00 AM
Downtime window end: 10/1/2020 7:00 AM
Affected services: ​BANNER 8X/XE
Expected End-user impact: During this time, the Banner system will be brought down during the actual installation of the code.

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Posted in Banner and Admin Systems

OIT Systems Maintenance, Thurs. Oct 1 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 10/01/2020 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

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Database Maintenance
Description of change: OIT will be performing storage maintenance on the boc22mssqloit2 Microsoft SQL Cluster. Databases located on CIFS shares will be moved to iSCSI.
Downtime window start: 10/1/2020 3:00 AM
Downtime window end: 10/1/2020 5:00 AM
Affected services: ​The following databases on the boc22mssqloit2 cluster will be offline for a short period while moved.
FAU-FRM
PeopleAdminReportingDB
Microsoft.MgmtSvc.Config
Microsoft.MgmtSvc.Store
Microsoft.MgmtSvc.PortalConfigStore
Microsoft.MgmtSvc.MySQL
Microsoft.MgmtSvc.SQLServer
Microsoft.MgmtSvc.WebAppGallery
Microsoft.MgmtSvc.Usage
SCSPFDB
ADSync
FAU-FRM-TEST
FAUDW
CitrixBocaVirtualAppsSite
CitrixBocaVirtualAppsLogging
CitrixBocaVirtualAppsMonitoring
SESDB
SkillsoftIS
InternationalServices
vcenter_vcdb
vcenter_umdb
Expected End-user impact: During this time, services connecting to the databases listed above may go offline or need to be restarted during the maintenance.

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Banner 8X/XE Financial Aid pre-requisite upgrades/patches/administrative pages (Group 2)
Description of change: ​The Financial Aid office require several Ellucian releases installed as pre-requisite items for the upcoming Regulatory releases required to keep FAU in compliance.
Downtime window start: 10/1/2020 3:00 AM
Downtime window end: 10/1/2020 7:00 AM
Affected services: ​BANNER 8X/XE
Expected End-user impact: During this time, the Banner system will be brought down during the actual installation of the code.

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Recalculate Tuition after Residency Verification
Description of change: ​Trigger recalculation of tuition after residency is verified and posted back to SFAREGS. Currently does not automatically recalculate tuition properly when new residency code posts to Banner in Residency process.
Downtime window start: 10/1/2020 12:00 AM
Downtime window end: 10/1/2020 12:00 AM
Affected services: Banner​
Expected End-user impact: During this time, no end-user impact is expected. The change will update tuition for students more accurately post residency verification.

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Update Financial Aid Counselor Functions
Description of change: ​Update Financial Aid Counselor Functions:
1. updated the Starfish counselor
2. removed the code for the veterans code check
Downtime window start: 10/1/2020 3:00 AM
Downtime window end: 10/1/2020 5:00 AM
Affected services: Starfish
Expected End-user impact: During this time, no end-user impact is expected

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Server Upgrade
Description of change: OIT will be upgrading one of its file servers.​
Downtime window start: 10/1/2020 3:00 AM
Downtime window end: 10/1/2020 6:00 AM
Affected services: andisecgco\UGC file share​
Expected End-user impact: During this time, no end-user impact is expected. After the change, mac users will need to remap the share. Windows users will need to disconnect the old share and the new share will be mapped via GPO

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OwlRes Portal Updates
Description of change: Change to OwlRes Portal to display special verbiage when RSVF has status code of DP. Update query for UG and GR to pull First and Last Name from SPRIDEN instead of SWTETBL to be more accurate. Update query to use level by term instead of confirmation number.
Downtime window start: 10/1/2020 12:00 AM
Downtime window end: 10/1/2020 12:00 AM
Affected services: ​Owl Residency Custom App
Expected End-user impact: During this time, explanatory wording for DP status students will be added; More accurate first and last name on Residency affidavit. Remove duplicate links for students having multiple apps.

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Online programs conversion
Description of change: ​Convert online degree programs to regular programs and add a online campus code in students’ curriculum data.
Downtime window start: 10/1/2020 3:00 AM
Downtime window end: 10/1/2020 3:30 AM
Affected services: ​Banner data
Expected End-user impact: During this time, no end-user impact is expected.​Banner curriculum data will be updated after the change.

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KPI Data Automation
Description of change: ​Create automated schedule for data to pull into KPI custom app from Data Warehouse on a daily basis.
Downtime window start: 10/1/2020 12:00 AM
Downtime window end: 10/1/2020 12:00 AM
Affected services: ​KPI Custom App
Expected End-user impact: During this time, no end-user impact is expected. After the change, faster updated data for Deans and Colleges and IEA in the KPI Portal will be provided.

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OnBase Residency Changes
Description of change: ​Update information needed queue to clear our daily for Non-Degree, and add a removal button for all three queus. Update Residency form logic for Qualification by Exception. Add queues for Non-Degree per semester. Add confirmation emails upon verification for each level.
Downtime window start: 10/1/2020 12:00 AM
Downtime window end: 10/1/2020 12:00 AM
Affected services: OnBase​​
Expected End-user impact: ​Easier to navigate and use information needed queues. Better options on the Residency Affidavit for students. Students to receive emails stating verifcation automatically will cause less confusion.

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OnBase Registrar Form for SSN Change
Description of change: Release new Registrar Form​​ and workflow for Change of SSN form.
Downtime window start: 10/1/2020 12:00 AM
Downtime window end: 10/1/2020 12:00 AM
Affected services: ​OnBase
Expected End-user impact: During this time, no end-user impact is expected. After the change, students can securely submit change of SSN request digitally, which will ease the workflow for students and Registrar office.

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Posted in Banner and Admin Systems, Systems

OIT Systems Maintenance, Thurs. Sept 24 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 09/24/2020 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

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Canvas API Application Updates
Description of change: OIT will be making updates to the UserManagement and ObserverManagement Applications in Canvas
Downtime window start: 9/24/2020 5:00 AM
Downtime window end: 9/24/2020 6:00 AM
Affected services: The updated applications will be briefly affected
Expected End-user impact: During this time, users of the updated applications might notice a brief disruption at the time of update.​

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Server Upgrades
Description of change: OIT will be upgrading Papercut production from 18.0.3 to 20.0.0 in preparation for migration to the new production environment in October.
Downtime window start: 9/24/2020 4:00 AM
Downtime window end: 9/24/2020 7:00 AM
Affected services: Papercut printing.
Expected End-user impact: During this time, users will not be able to print.

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Server Upgrade
Description of change: ​OIT will be upgrading the operating system on 2 of its servers.
Downtime window start: 9/24/2020 3:00 AM
Downtime window end: 9/24/2020 7:00 AM
Affected services: ​Active Directory @ NWRDC
Expected End-user impact: During this time, no end-user impact is expected. There may be authentication delays during the maintenance window for systems at NWRDC.

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OIM View Modification to change Attended Role for Exit Process
Description of change: When a student withdraws from the university via the Exit Form II, Registrar’s sets the student as inactivated for the future term. This was causing problems with student’s access to Canvas, etc. OIT will make a change to code to fix the attended role to include active registration.
Harvest Package: general_182331_modify-attended_swvoimw-function_20200902
Downtime window start: 9/24/2020 3:00 AM
Downtime window end: 9/24/2020 5:00 AM
Affected services: CANVAS and ​OIM
Expected End-user impact: During this time, no end-user is expected
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Posted in Banner and Admin Systems, Canvas / LMS, Systems

OIT Systems Maintenance, Thurs. Sept 17 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 09/17/2020 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

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New Change of Major Process
Description of change: OIT will deploy a new Change of Major form and workflow in Onbase
Downtime window start: 9/17/2020 3:00 AM
Downtime window end: 9/17/2020 7:00 AM
Affected services: ​Onbase Forms and Workflow (downtime 5min max)
Expected End-user impact: During this time, students and staff will not be able to access Onbase

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OwlCard Maintenance
Description of change: OIT will be automating the barcode generation process for Owl Card
Downtime window start: 9/17/2020 3:00 AM
Downtime window end: 9/17/2020 4:00 AM
Affected services: No services will be impacted​
Expected End-user impact: During this time, ​no end-user impact is expected. Owl Card center will no longer have to scan a barcode into the system then send that paper to the library. ISO and barcode will automatically be created in the Owl Card and Bank Tables.

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Server Upgrade
Description of change: OIT will be upgrading the operating system on one of its web servers.​
Downtime window start 9/17/2020 3:00 AM
Downtime window end: 9/17/2020 5:00 AM
Affected services: cfadmin, crosswalk, directory, expo, facstaffalert, grademan, netlookup, obigen, secureredirect, serviceawards, soarln4, softlic, techfee, transient, vpas
Expected End-user impact: During this time, web sites listed in the Affected Services will be unavailable during the change window.​

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Server Maintenance
Description of change
OIT will be upgrading the hardware on one of its web servers.​
Downtime window start: 9/17/2020 5:00 AM
Downtime window end: 9/17/2020 6:00 AM
Affected services: assessment, crosswalk, directory, dyndev, dynweb, facsacs, facstaffalert, grademan, gradrates, inauguration, netlookup, pinkytest, securedredirect, serviceawards, softlic, techfee, transient, vpas
Expected End-user impact: During this time, websites listed in the Affected Services may be intermittently unavailable.​

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Time Status Recalculation Fix
Description of change: OIT will fix a bug that was preventing time status from being calculated properly.
Downtime window start: 9/17/2020 6:00 AM
Downtime window end: 9/17/2020 7:00 AM
Affected services: Registration/Banner
Expected End-user impact: During this time, no end-user impact is expected. The fix will properly recalculate time status when courses are added or dropped.

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Updating SPOT Verbiage
Description of change: OIT will change some logic and the verbiage displayed to students on the SPOTS website when students access too early, too late, or have no eligible classes.​​ Should be no down time. ​
Downtime window start: 9/17/2020 9:00 AM
Downtime window end: 9/17/2020 9:00 AM
Affected services: ​SPOTS
Expected End-user impact: During this time, no end-user impact is expected. The change will provide students an improved description why the SPOTS are unavailable to them.

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Posted in Banner and Admin Systems, Systems

OIT Systems Maintenance, Thurs. Sept 3 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 09/03/2020 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

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Single Sign On Maintenance
Description of change: OIT will update single sign on (SSO) to improve usability.
Downtime window start: 9/3/2020 6:00 AM
Downtime window end: 9/3/2020 6:30 AM
Affected services: Login Captive Portal and all SSO client services
Expected End-user impact: During this time, SSO will be unavailable and error for ~5 minutes. ​

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Address Verification 4P prompt and button
Description of change: New address verification 4P prompt that directs registered students to the personal information app. Then a new “Verify” button on the personal information app that appears once a semester until a student verifies their physical location. This in response to new federal regulation that went into effect July 1st to get location of students studying remotely. ​
Downtime window start: 9/3/2020 3:00 AM
Downtime window end: 9/3/2020 5:00 AM
Affected services: Banner, Personal Information App, 4P​
Expected End-user impact: During this time, all registered students will be required to verify their address on file is correct after 4 logins to SSO via 4P prompt. Must hit verify button.

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Server Upgrade
Description of change: OIT will be upgrading the hardware and operating system of one of its servers.​
Downtime window start: 9/3/2020 5:00 AM
Downtime window end: 9/3/2020 5:30 AM
Affected services: ​Squid proxy – octopus.fau.edu:3128
Expected End-user impact: During this time, the squid http proxy will be unavailable.

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Frevvo ANDI File Connector Upgrade
Description of change: OIT will apply a service patch for the Forms Secure File Server. This is adding on to the BHRIC Tomcat update already approved in an effort to homogenize systems maintenance by getting both servers on the same version of Tomcat.
Downtime window start: 9/3/2020 6:00 AM
Downtime window end: 9/3/2020 8:00 AM
Affected services: ​Forms that require secure file submission.
Expected End-user impact: During this time, forms utilizing the Secure File Submission Service will experience a temporary disruption.

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Frevvo Secure File Connector Upgrade
Description of change: OIT will apply a service patch for the Forms Secure File Server
Downtime window start: 9/3/2020 6:00 AM
Downtime window end: 9/3/2020 8:00 AM
Affected services: ​Forms that require secure file submission.
Expected End-user impact: During this time, forms utilizing the Secure File Submission Service will experience a temporary disruption.

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Research Computing Cluster Login Node Move
Description of change: OIT will be moving the HPC clusters login nodes behind a load balancer.
Downtime window start: 9/3/2020 3:00 AM
Downtime window end: 9/3/2020 4:00 AM
Affected services: koko-login.fau.edu (ssh, rdp)​, bast.hpc.fau.edu (ssh)
Expected End-user impact: During this time, no end-user impact is expected. The account login behavior may change as idle sessions may be terminated.

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Server Maintenance
Description of change: ​OIT will be migrating a server to new hardware.
Downtime window start: 9/3/2020 3:00 AM
Downtime window end: 9/3/2020 5:00 AM
Affected services: ​SFTP for external clients/vendors
Expected End-user impact: During this time, ​SFTP services will be unavailable

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Posted in Banner and Admin Systems, Research Computing, Systems

OIT Systems Maintenance, Thurs. Aug 13 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 0/13/2020 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

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Single Sign On update
Description of change: The University single sign on system will be updated to apply a permanent fix for script popup errors experienced for local installs of Hyland and Webex. Updates will also be applied for a future integration of Okta for the Board of Governors and a fix for an error in OmniUpdate. Users may experience a short period where they cannot login during this maintenance.
Downtime window start: 8/13/2020 6:00 AM
Downtime window end: 8/13/2020 7:00 AM
Affected services: All services that use single sign on.
Expected End-user impact: During this time, single sign on will go offline for 1-5 minutes while the system restarts. Users may experience a short period where they cannot login during this maintenance.

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Posted in Systems

OIT Systems Maintenance, Thurs. Aug 8 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 08/06/2020 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

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Server Maintenance
Description of change: OIT will be moving a virtual server to new hardware.
Downtime window start: 8/6/2020 3:00 AM
Downtime window end: 8/6/2020 6:00 AM
Affected services: Jira and Confluence (jira.fau.edu and kb.fau.edu)
Expected End-user impact: During this time, services listed will be unavailable. Users may also lose their work if it was entered after the clone was created.

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Restrict SharePoint/OneDrive shareable links expiration
Description of change: OIT will be restricting SharePoint/OneDrive shareable links to a 30 day validity ​
Downtime window start: 8/6/2020 3:00 AM
Downtime window end: 8/6/2020 3:05 AM
Affected services: SharePoint, Onedrive​
Expected End-user impact: During this time, there is no end-user impact. After the change, users will only be allowed to make a shareable link for OneDrive/SharePoint with a validity of up to 30 days

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Enable endpoint encryption on OIT managed devices
Description of change: OIT will be enabling Bitlocker on OIT managed clients​
Downtime window start: 8/6/2020 3:00 AM
Downtime window end: 8/6/2020 3:05 AM
Affected services: Client devices
Expected End-user impact: During this time, ​no end-user impact is expected.

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Software Update (OnBase)
Description of change: OIT is updating the program used for accessing the Onbase Document Management System​
Downtime window start: 8/6/2020 6:00 AM
Downtime window end: 8/6/2020 7:00 AM
Affected services: OnBase Document Management System​
Expected End-user impact: During this time, no end-user impact is expected​

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Posted in Uncategorized

OIT Systems Maintenance, Thurs. July 30 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 07/30/2020 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

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Database Maintenance
Description of change: ​Apply July 2020 Oracle patchset updates to all production databases
Downtime window start: 7/30/2020 3:00 AM
Downtime window end: 7/30/2020 7:00 AM
Affected services:
Banner production: Admin Pages (Forms), Application Navigator, Banner Access Manager, Banner self-service, Touchnet – Payments/Deposits, Workflow, uAchieve – DARS, FLVS, Transcripts
Appworx
Harvest
ODS
FAUDW Warehouse: DWPROD: OwlDone, DWPROD: FinancialAid Attendance Survey
IEAP Warehouse
WebFOCUS/ReportCaster
OIM: Account claiming, Password resets
MSOP Instance:
ACH_PROD: ACH or VPAS
GBP_PROD: Mandatory Course Entry Quiz
WORKDESK_PROD: accounts.fau.edu – Accounts Self Service
CANV_EGRADES_PROD: Canvas Electronic Grading “Banner Grade Submissions” in Canvas
FAUVISITOR_PROD: Wireless network authentication for guests.
FREVVOAPI_PROD: 4P Configuration, Admissions Status, Znumber page, ssoauth.fau.edu/*, egrades.fau.edu/* (except egrades itself)
GROUPER_PROD: Group Management – grouper.fau.edu
PHONEBILL_PROD: Phonebill application pre latest system.
PWDEXPIRE_PROD: Password expiration
REG_PROD: network registration, talon.fau.edu/netreg, talon.fau.edu/networkregistrationadmin, DHCP Logger
FREVVO61_PROD: Frevvo
NEWUNDERGRAD_PROD: Undergraduate Admissions
OWLAPP_PROD: Graduate Admissions
OWLRESIDENCY_PROD: Residency Project
ONBOARDUSR: OwlDone​​​
Expected end-user impact: During this time, the listed services will be temporarily offline while the patches are applied. Some applications may need to be restarted after the maintenance is complete.

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Several Snaplogic pipelines to support Covid Projects and Attestation frevvo form
Description of change: ​pipelines reading from workday and csvs, and the attestation form is a wellness check that employees/students that are returning to campus need to fill out
Downtime window start: 7/30/2020 12:00 AM
Downtime window end: 7/30/2020 12:00 AM
Affected services: Snaplogic, Workday, Frevvo
Expected end-user impact: During this time, no end-user impact is expected. ​Employees/students that are requiered to go back to work need to fill out an attestaion form before returning to campus

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Single Sign On Upgrade
Description of change: The University single sign on system will be updated to support improved prompting functionality.
Downtime window start: 7/30/2020 3:00 AM
Downtime window end: 7/30/2020 4:00 AM
Affected services: Single Sign On System (4P) prompt​
Expected end-user impact: During this time, single sign on (SSO) will go offline for 1 – 5 minutes while the prompting system restarts. ​

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Server configuration change
Description of change: ​OIT will be changing a parameter on it’s storage system to make inter-system communication more secure
Downtime window start: 7/30/2020 6:00 AM
Downtime window end: 7/30/2020 6:05 AM
Affected services: All services​
Expected end-user impact: During this time, no end-user impact is expected

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RocketChat Upgrade
Description of change: OIT will update RocketChat to the latest released version in GitHub​
Downtime window start: 7/30/2020 3:00 AM
Downtime window end: 7/30/2020 4:00 AM
Affected services: RocketChat and RocketChat SMS
Expected end-user impact: During this time, RocketChat and the chat services that utilize it will be unavailable. ​

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Posted in Banner and Admin Systems, Systems

OIT Systems Maintenance, Thurs. July 23 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 07/23/2020 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

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Server Maintenance
Description of change: OIT will be changing the domain a few servers are joined to.
Downtime window start: 7/23/2020 3:00 AM
Downtime window end: 7/23/2020 5:00 AM
Affected services: SMB/SFTP file sharing on Andisec, Speech server for the FAU main phone line
Expected End-user impact: During this time, file sharing on Andisec and the automated operator for the FAU main phone line will be unavailable.

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Server configuration change
Description of change: ​OIT will be changing a parameter on it’s storage system to make inter-system communication more secure
Downtime window start: 7/23/2020 6:00 AM
Downtime window end: 7/23/2020 6:05 AM
Affected services: ​All Services
Expected End-user impact: During this time, no end-user impact is expected

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Run SHATAEQ Deletion scripts in Production
Description of change: OIT will run the scripts necessary delete the workspace records requested by the Undergraduate Admissions department
Downtime window start: 7/23/2020 3:00 AM
Downtime window end: 7/23/2020 3:20 AM
Affected services: ​​Three Banner tables will have some workspace records deleted resulting in minimal delays in access time.
Expected End-user impact: During this time, no end-user impact is expected

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Posted in Banner and Admin Systems, Systems