OIT Systems Maintenance, Thurs. June 29 from 12:01AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 06/29/2017 from 12:01 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

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Server maintenance – Application migration
Description of change: OIT is moving services from an unprotected network to a protected network​
Downtime window start: 5:00 AM
Downtime window end: 6:00 AM
Affected services: piwik, privateeye, privateeyetest, fauvcp, kiosk, swifttickets, notify, webferret, baselinelistentest, baselinelisten, macverter, sso-module, phonebill2, chessboard, mfa, password, pt, ach, netreg
Affected systems: Servers: talonx1, talonx2, lintalon0, lintalon1, lintalon2​ – Bigip: talon.fau.edu
Expected End-user impact: During this time, the affected services will be unavailable

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Server maintenance – ODS upgrade
Description of change: OIT is upgrading ODS from version 8.5 to 9.0​
Downtime window start: 3:00 AM
Downtime window end: 6:00 AM
Affected services: ODS production environment. WebFocus won’t be able to connect to the ODS database.​
Affected systems: odsprod​
Expected End-user impact: During this time, ODS and WebFocus will be unavailable

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Banner maintenance – Financial Aid patches
Description of change: The Financial Aid office has requested the installation of the two referenced patches in Banner on June 29, 2017. The patches contain code for FISAP updates and updates to the Pell Grant disbursement process, both of which are critical to keeping Banner up-to-date and working in production.
Downtime window start: 3:00 AM
Downtime window end: 7:00 AM
Affected services: Not applicable
Affected systems: Banner Financial Aid
Expected End-user impact: During this time, ​no end-user impact is anticipated

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Banner maintenance – Banner 8/Banner XE upgrades for Web Tailor and Application Navigator
Description of change: Installation of Web Tailor 8.8.2 upgrade and Application Navigator 2.1.0 upgrade. Web Tailor provides support for the Application Navigiator process and these two upgrades are required to allow access to both Banner 8 and Banner XE once the single sign on process is in place.
Downtime window start: 3:00 AM
Downtime window end: 7:00 AM
Affected services: Banner SSB
Affected systems: ​Banner 8 Web Tailor module in production, Banner XE Application Navigator module in production
Expected End-user impact: During this time, Banner SSB will be unavailable

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Server Maintenance – Telephone billing server upgrade
Description of change: OIT will be performing server maintenance on the telephone billing server
Downtime window start: 12:00 AM
Downtime window end: 1:00 AM
Affected services: Telephone billing
Affected systems: Boc22comm1​
Expected End-user impact: During this time, no end-user impact is anticipated

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Posted in Banner and Admin Systems, Network and Telecom, Systems, Uncategorized

[RESOLVED]Password change/reset delays

Status: 6/21/17 6:45PM

The password change/reset delays have been resolved and are back to functioning as normal.

We appreciate your patience and support.

OIT

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Status: 6/21/17 5:30PM

Please be advised that the issue with password change delays has been resolved, however, the system is currently processing the password changes and should normalize in no more than a couple of hours. If you change your password during this time please be aware that it may take some time to propagate to all systems.

We appreciate your patience.

OIT

 

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Password changes/reset is currently experiencing extended delays. We recommend holding off changing your password until further notice.

We are working with due diligence to resolve this issue.

We appreciate your patience during this time.

OIT

Posted in Banner and Admin Systems, Educational Technologies, Email, Google App Status Feed, Instructional Technologies, Network and Telecom, Systems, Uncategorized, Workday

OIT Systems Maintenance, Thurs. June 22 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 06/22/2017 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

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Application maintenance – Workday
Description of change: Workday will be updated to improve how users login in.
Downtime window start: 5:00 AM
Downtime window end: 6:00 AM
Affected services: Workday Production, Implementation, and Preview​
Affected systems: workday.fau.edu​
Expected End-user impact: During this time, users may be unable to login.

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Server maintenance – Upgrade ODS to the new version ODS 9.0
Description of change: OIT is upgrading ODS from version 8.5 to 9.0​
Downtime window start: 3:00 AM
Downtime window end: 6:00 AM
Affected services: ODS production environment. WebFocus won’t be able to connect to the ODS database.​
Affected systems: odsprod​
Expected End-user impact: During this time, ODS will be unavailable.​

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Hardware maintenance – Telephone system core battery replacement
Description of change: The current telephone battery system will be replaced with a new battery system.
Downtime window start: 6/22/2017 10:00 PM
Downtime window end: 6/23/2017 6:00 AM
Affected services: Inbound and outbound calling
Affected systems: AT&T smart jacks, call processing
Expected End-user impact: During this time, there will be intermittent disruption of inbound and outbound telephone calls. In the event of an emergency end-users should use a cellular or non FAU phone to dial 911.

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Server maintenance – Banner XE
Description of change: This upgrade builds onto the infrastructure for all of the other Banner XE modules and specifically supports the latest upgrade and modification of the Student Registration Self Service module.
Downtime window start: 3:00 AM
Downtime window end: 7:00 AM
Affected services: Banner XE
Affected systems: Banner XE
Expected End-user impact: During this time we do not anticipate any end-user impact.

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Server maintenance – Banner XE Student Registration Self Service
Description of change: This upgrade expands the functionality of the Student Registration Self Service module
Downtime window start: 3:00 AM
Downtime window end: 7:00 AM
Affected services: Banner XE Student registration self-service
Affected systems: Banner XE Student Registration Self Service module
Expected End-user impact: During this time, Banner XE self service link will be unavailable for a brief time

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Posted in Banner and Admin Systems, Network and Telecom, Systems, Workday

[RESOLVED] Intermittent issues with single-sign on (SSO)

We are currently experiencing intermittent issues with single-sign on. This impacts services such as Workday and Canvas. We are working on resolving the issue as soon as possible.

We apologize for the inconvenience this may cause.

OIT

Posted in Banner and Admin Systems, Educational Technologies, Systems, Workday

OIT Systems Maintenance, Thurs. June 15 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 06/15/2017 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:
Application maintenance – Jira and Confluence (KB)
Description of change: ​OIT will be blocking off-campus access to jira and the kb sites to limit exposure to the outside
Downtime window start: 5:00 AM
Downtime window end: 6:00 AM
Affected services: ​jira and confluence
Affected systems: jira and kb​
Expected End-user impact: Users trying to access these sites from outside of the FAU networks will not be able to access it any longer. On campus users may not be able to access the site for about 5 minutes during the maintenance.​

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Server maintenance – Banner
Description of change: OIT is upgrading BEIS from version 8.2 to 8.4 to support SAML 2.0 for future Shibboleth​ integration.
Downtime window start: 3:00 AM
Downtime window end: 4:00 AM
Affected services: Banner single sign-on​
Affected systems: sctcache1, sctcache2, sctcache7​
Expected End-user impact: During this time, accessing self-service functions from MyFAU or logging into Banner may be intermittent​

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Server maintenance – Banner
Description of change: OIT is installing required patch in Banner.​
Downtime window start: 3:00 AM
Downtime window end: 4:00 AM
Affected services: Banner production​
Affected systems: bannerprd​
Expected End-user impact: Banner production​ will be unavailable during this time.

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Server maintenance – Banner XE
Description of change: ​​This upgrade builds onto the infrastructure for all of the other Banner XE modules and specifically supports the latest upgrade and modification of the Student Registration Self Service module.
Downtime window start: 3:00 AM
Downtime window end: 7:00 AM
OIT Units involved in the change: Administrative Systems and the DBA Team
Affected services: ​Not Applicable
Affected systems: ​Banner XE DB Upgrade module
Expected End-user impact: ​No end-user impact is anticipated

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Server maintenance – Banner XE
Description of change: ​This upgrade expands the functionality of the Student Registration Self Service module
Downtime window start: 3:00 AM
Downtime window end: 7:00 AM
Affected services: ​Not Applicable
Affected systems: ​Banner XE Student Registration Self Service module
Expected End-user impact: ​During this time, Banner XE self service link will be unavailable for a brief time

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Server maintenance – Banner XE
Description of change: ​This upgrade is required to the support the next set of Banner XE Financial Aid system administrative pages. Admin Common must be in place before the other pages can be deployed.
Downtime window start: 3:00 AM
Downtime window end: 7:00 AM
Affected services: Banner XE Fin Aid Admin pages will be unavailable for a brief time
Affected systems: ​Banner XE Fin Aid Admin pages will be unavailable for a brief time
Expected End-user impact: ​During this time, Banner XE administrative pages will not be available.

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Server maintenance – Banner XE
Description of change: ​OIT is upgrading Financial Aid module in Banner XE.
Downtime window start: 3:00 AM
Downtime window end: 7:00 AM
Affected services: ​Banner XE Financial Aid
Affected systems: ​Banner XE
Expected End-user impact: During this time, Banner XE Financial Aid will be unavailable for brief periods of time. ​

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Posted in Banner and Admin Systems, Systems

[UPDATED NOTICE] OIT Systems Maintenance, Thurs. June 8 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 06/08/2017 from 3:00 AM to 7:00 AM during OIT maintenance window.  In addition, the following systems will be specifically impacted:

Single Sign On (SSO) maintenance
Description of change: We will be updating the Single Sign On​ logout screen to include the following changes: ​
1. Remove Blackboard and Exchange WebMail links
2. Add Canvas link
Downtime window start: 3:00 AM
Downtime window end: 7:00 AM
Affected services:  All Single Sign on systems may go offline including, Canvas, Blackboard, Workday, Google Applications, Office 365, and many more.
Affected systems: shibboleth1, shibboleth2, shibboleth3
Expected End-user impact: During the maintenance window, access to applications utilizing FAU NetID logins may be intermittently unavailable including Canvas, Blackboard, Workday, Google Applications, and Office 365

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Server maintenance
Description of change: OIT will be upgrading the VM version of several systems as well as expanding the processor capabilities for some VMs​​​​
Downtime window start: 3:00 AM
Downtime window end: 4:00 AM
Affected services: Labs print server, Appadmin, Canvas import tool, Networking DHCP server, PaperCut, Talisma, College of Medicine admissions website, AFTSS server, University Police – wireless lock control, High Performance Computing Primary DNS and Web Server, IDM, eGrades and BbGoogle​, Starfish, Undergrad app, Middleware Identity Management
Affected systems: appadmin, as5, boc22canvascli, boc22cm102srv10, boc22cm102vrt101mrtg, boc22ora09, boc22pcapp01, boc22pclyprt01, boc22pcoffice01, boc22talweb2, comvmpsql1, comvmweb1, comvmwebdev1, controller, dsr2, dsr3, dsr5, duo, hpc, idm2, idm4p-oel6, madcat1p, pinky, shibboleth2, starfish, ugapp2, wildflymc1, wildflymc2, yakko​
Expected End-user impact: During the maintenance window, access to services including eGrades, Talisma, Lab Printing, Undergrad admission applications, and College of Medicine admission applications will be intermittently unavailable.

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Network Registration maintenance
Description of change: The network registration system will be receiving an updated theme and be switched to a more reliable authentication mechanism. ​
Downtime window start: 3:00 AM
Downtime window end: 6:00 AM
Affected services: All services running on Talon.fau.edu including Chessboard, PrivateEye, Google Password Reset, Password Testing Tool, and others​ will be affected by this update.
Affected systems: talonx1, talonx2
Expected End-user impact: During the maintenance window, access to network registration and other services at the talon.fau.edu domain name may be intermittently unavailable.

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Boca Desktop Software Changes
Description of change:  ​Alertus Desktop software will be installed on user computers.
Downtime window start: 3:30 AM
Downtime window end: 4:00 AM
Affected services: ​N/A
Affected systems:  User PCs​ within FAU\BOC OU
Expected End-user impact: No end-user impact regarding service access is expected. New software will be pushed to computers on Boca campus and part of the FAU Active Directory Domain. As a result, there will be a new icon in the system tray. This icon will be for the new desktop alert system.

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Oracle database maintenance
Description of change: Applying the Oracle upgrade to FAUDW db on host odsprod
Downtime window start: 3:00 AM
Downtime window end: 5:00 AM
Affected services: FAUDW production environment. Webfocus won’t be able to connect to the FAUDW database.​
Affected systems: Odsprod​
Expected End-user impact:  During the maintenance window, access to Webfocus will be intermittent

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Oracle quarterly DB patches (odsprod)
Description of change:  Applying Oracle PSU to DB’s on host odsprod​
Downtime window start: 5:00 AM
Downtime window end: 6:00 AM
Affected services: ODS and FAUDW production environment. Webfocus won’t be able to connect to the ODS or FAUDW databases​
Affected systems: Odsprod
Expected End-user impact: Users will be unable to login to ODS or FAUDW during the period the database is offline.  This should be no longer than 1 hour.​​

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Verasmart upgrade
Description of change: Upgrading Verasmart phone billing server to version 11.3​
Downtime window start: 11:00 PM
Downtime window end: 12:00 AM
Affected services: Phone billing​
Affected systems: Boc22comm1​
Expected End-user impact:  No end-user impact is expected.

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Identity Management Maintenance
Description of change: ​OIT will be performing maintenance on our Identity Management System.
Downtime window start: 5:00 AM
Downtime window end: 6:00 AM
Affected services: OIM, OUD, MyFAU, Waveset
Affected systems: boc22oimp1, boc22oimp2​
Expected End-user impact: Changes are being performed on services that Google Applications, MyFAU and password changes rely on. No end-user impact is expected.

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Server maintenance
Description of change: Maintenance will be performed on a redundant DNS server. DNS servers allow a user to access websites and services by using an easy-to-remember name
Downtime window start: 5:00 AM
Downtime window end: 5:30 AM
Affected services:  ​External facing DNS​
Affected systems: ​ns1
Expected End-user impact: No end-user impact is expected.

Posted in Banner and Admin Systems, Educational Technologies, Email, Network and Telecom, Systems

OIT Systems Maintenance, Thurs. June 1 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 06/01/2017 from 3:00 AM to 7:00 AM during OIT maintenance window.  In addition, the following systems will be specifically impacted:

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Google Applications Single Sign On (SSO) Update
When: 5:00AM – 6:00AM
Affected services: Google Applications​
Affected systems: Google Applications, OwlApps
Description of maintenance: OIT will convert Google Applications authentication from CAS to Saml 2.0​
User impact: Authentication to Google Applications may be interrupted during the conversion. ​Users should try to log in again after maintenance is completed.

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Upgrade multiple systems – unavailable during upgrade
When: 3:00AM – 4:00AM
Affected services: Undergrad Application, SACS, Remote Management, College of Science web, Networking What’s up, Networking napalm, Shoutcast, Labs XenApp, vCenter, Middleware monitoring system, Middleware monitoring/management system, User Services account management tool​
Affected systems: boc22cm102srv1, boc22vcenter1, boc22whatsup, chessboard, cosweb1
cuttlefish, dsr6, eprint2, jenkins2, lintalon1, mcclient, napalm, piwik1, remotecon, s165n113, sacs, sepiidae, shoutcast, tuna2p, ugapp3, ugapp4, XenAPP00, XenAPP01, XenAPP02​
Description of maintenance: OIT will be upgrading the VM version of several systems as well as expanding the processor capabilities for some VMs​​​
User impact: The listed services may be unavailable for approximately 5 minutes during the window

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Recreate dnsjup2 virtual machine 
When: 4:00AM – 5:00AM
Affected services: DNS
Affected systems: dnsjup2 [131.91.213.91​]
Description of maintenance: OIT is deleting and recreating the dnsjup2 VM using the same virtual hard disk. This is being done because this VM shares the same VM id as dnsboc1 and is causing various issues with SCVMM managing the clusters they reside on as well as the VMs themselves.
User impact: Any systems that rely on dnsjup2 for name resolution will fail during the change window.

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Replace NS with new Linux VM 
When: 4:30AM – 5:00AM
Affected services: External facing DNS​
Affected systems: ns​
Description of maintenance: OIT is replacing an old Solaris branded computer server that is functioning as ns (one of three external facing domain name servers)​ with a new VM that is running the Linux operating system.
User impact: No expected end-user impact

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Appworx Production Upgrade
When: 5:00AM – 6:00AM
Affected services: Appworx​
Affected systems: enzo, bannerprd
Description of maintenance: OIT is upgrading Appworx production to latest release
User impact: Appworx and Appworx jobs will be unavailable during this time

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Blackboard Restarts
When: 5:00AM – 6:00AM
Affected services: Blackboard​
Affected systems: Blackboard​
Description of maintenance: OIT is restarting blackboard application servers to fix an analysis issue that some professors may be having​.
To start with the ramp down of blackboard we will only be bringing up 4 user facing app servers.
User impact: ​Blackboard will be intermittently unavailable between 5 and 6 AM

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Posted in Banner and Admin Systems, Educational Technologies, Google App Status Feed, Systems

OIT Systems Maintenance, Thurs. May 25 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 05/25/2017 from 3:00 AM to 7:00 AM during OIT maintenance window.  In addition, the following systems will be specifically impacted:

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Upgrade NetApp cluster ONTAP to 8.3.2P9
When: 4:00AM – 7:00AM
Affected services: Not applicable
Affected systems: Not applicable
Description of maintenance:  ​Upgrade NetApp Data ONTAP from 8.3.2P2 Cluster-Mode to 8.3.2P9 Cluster-Mode.  The Cluster Update wizard fails over a node to its partner and then performs the upgrade and then fails the node back.  The cluster is upgraded non-disruptively by performing what they call a rolling upgrade
User impact:  ​There may be a slight pause when a user accesses his/her data if it’s during a period when the Cluster Update wizard is failing a node over or back.

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Adding additional Resources for OIM (Oracle Identity Manager)
When: 5:00AM – 6:00AM
Affected services: Account claiming and password resets – ​ https://accounts.fau.edu
Affected systems:  ​boc22oimp1, ​boc22oimp2
Description of maintenance: OIT will be adding more resources to process user accounts.
User impact: ​Users will not be able to claim new accounts or change passwords while systems are restarted. Approximately 15 minutes

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Posted in Systems, Uncategorized

Network Connectivity Restored

Around 1:45pm today we experienced network and Internet connectivity issues. At this time connectivity has been restored and all services should be operational. We will continue to monitor the network to prevent any future issues.

We apologize for the inconvenience this may have caused.

OIT

Posted in Network and Telecom, Uncategorized

OIT Systems Maintenance, Thurs. May 11, from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 05/11/2017 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

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Various Banner XE Modules Upgrade
When: 12:00AM – 7:00AM
Affected systems: Banner XE Student Faculty grade entry, Banner XE Student self-service, Banner XE General Self-Service, Banner XE Student Advisor, Banner XE Student Academic history module, Banner XE Communication management module, Banner XE Student API module, Banner XE Ethos API DB module, Banner XE extensibility module, Banner XE DB upgrade modules
Description of maintenance: The Banner XE modules listed above will be upgraded during the maintenance window.
User impact: No end-user impact is expected

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Replace faudns with linux VM
When: 4:30AM – 5:00AM
Affected services: External DNS resolution
Affected systems: faudns​
Description of maintenance: OIT is replacing an old Solaris branded computer server that is functioning as faudns (one of three external facing domain name servers)​ with a new VM that is running the linux operating system.
User impact: No end-user impact is expected

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Oracle quarterly DB patches
When: 3:00AM – 7:00AM
Affected services: Blackboard
Affected systems: bbloracle
Description of maintenance: OIT is applying Oracle PSU to the following hosts/DB’s bbloracle – BBLP
User impact: Services listed above will be unavailable during restarts

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Posted in Banner and Admin Systems, Systems