OIT Systems Maintenance, Thurs. Oct 24 from 3:00AM to 7:00Am

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 10/24/2019 from 3:00 AM to 7:00 AM during OIT maintenance window.  In addition, the following systems will be specifically impacted:

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Account Self Service (accounts.fau.edu)
Description of change: OIT will merge the Update Your Password and Manage Your Account tiles. Users will be prompted to add a recovery email upon login when one isn’t already assigned. Users will need to confirm their password to update sms or recovery email. Password recovery questions will be removed.
Downtime window start: 5:00 AM
Downtime window end: 6:00 AM
Affected services: ​Accounts Self Service – https://accounts.fau.edu
Expected End-user impact: During this time, users may be required to restart an in-progress workflow.

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Account Self Service Updates
Description of change: OIT will install patches and updates to back-end services related to account management.
Downtime window start: 12:00 AM
Downtime window end: 12:00 AM
Affected services: ​Accounts Self Service – https://accounts.fau.edu
Expected End-user impact: During this time, no end-user impact is expected.

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Storage Maintenance
Description of change: ​OIT will be performing maintenance on some back-end storage.
Downtime window start: 4:00 AM
Downtime window end: 7:00 AM
Affected services: No downtime is expected expected but there is a potential to affect: all services dependent on NetApp storage, including major ones such as, all VM’s on Hyper-V, all VM’s on VMware. Some of the major services potentially impacted are, but not limited to:
Banner, OIM, Andi Shares, Ibiweb, MSSQL databases and services dependent on those, Network Registration, Grouper, Owlapp, Edocs, SAS, Papercut
Expected End-user impact: During this time, no end-user impact is expected. ​Server / Service administrators may see a pause in data transfer while a node is failing over and back.

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Banner Maintenance
Description of change: OIT will be applying a fix in Banner for an issue with international addresses overwriting local addresses.
Downtime window start: 3:00 AM
Downtime window end: 3:30 AM
Affected services: Banner, eCW (EHR system)
Expected End-user impact: During this time, no end-user impact is expected.

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BHRIC Storage Maintenance
Description of change: OIT will update the Boca HIPAA environment storage to the latest software release as it patches a stability bug.
Downtime window start: 12:00 AM
Downtime window end: 7:00 AM
Affected services: All services on the BHRIC​ services
Expected End-user impact: During this time, no end-user impact is expected.

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Posted in Banner and Admin Systems, Systems

OIT Systems Maintenance, Thurs. Oct 10 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 10/10/2019 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

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NuPark to Banner Payment Integration Update
Description of change: OIT will apply some updates to the integration between Banner and NuPark to automatically zero out charges in NuPark when charges are sent to Banner.
Downtime window start: 6:00 AM
Downtime window end: 7:00 AM
Affected services: NuPark, SnapLogic, Banner​
Expected End-user impact: During this time, users who’s parking and traffic tickets have been sent to banner will no longer be able to pay their bills in NuPark. Those individuals will instead have to make their payments in self service Banner.

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Spam Filter Maintenance
Description of change: OIT will be updating the firmware for its spam filter appliances.
Downtime window start: 3:00 AM
Downtime window end: 4:00 AM
Affected services: Inbound FAU email, smtp.fau.edu
Expected End-user impact: During this time, email delivery may be delayed for inbound mail. Client may receive an error when sending mail to smtp.fau.edu.

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Server Maintenance
Description of change: OIT is making some changes to FAU’s information resource server to improve resiliency.
Downtime window start: 5:00 AM
Downtime window end: 5:30 AM
Affected services: May impact services that rely on information being retrieved from oudp.fau.edu.
Expected End-user impact: During this time, no end-user impact is expected.

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BHRIC Storage Maintenance
Description of change: OIT is updating the Jupiter HIPAA environment storage to the latest software release as it patches a stability bug.
Downtime window start: 12:00 AM
Downtime window end: 6:00 AM
Affected services: Jupiter BHRIC​
Expected End-user impact: During this time, no end-user impact is expected.

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BHRIC User Profile and Group Storage
Description of change: OIT will swapping the storage server used on the Boca Campus for the Biomedical health research informatics core.
Downtime window start: 5:00 AM
Downtime window end: 6:00 AM
Affected services: BHRIC
Expected End-user impact: During this time, users with correctly mounted home directories (those using \\health.ad.fau.edu\bhric) should not experience any downtime.

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Posted in Banner and Admin Systems, Email, Systems

OIT Systems Maintenance, Thurs. from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 10/03/2019 from 3:00 AM to 7:00 AM during OIT maintenance window.  In addition, the following systems will be specifically impacted:

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Banner data change
Description of change: OIT will move all applicants, admitted students, and student records to College Of Science’s Exercise Science program from the College of Education.
Downtime window start: 12:00 AM
Downtime window end: 12:30 AM
Affected services: Banner curriculum data of students in Exercise Science major.
Expected End-user impact: During this time, no end-user impact is expected.

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Server Maintenance
Description of change: OIT will be applying patches to several hosts.
Downtime window start: 3:00 AM
Downtime window end: 6:00 AM
Affected services: Cisco Video Conferencing
Expected End-user impact: During this time, the services listed above will be unavailable.

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Account Self Service (accounts.fau.edu)
Description of change: OIT will be making configuration changes and restarts affecting Accounts Self-Service
Downtime window start: 5:00 AM
Downtime window end: 6:00 AM
Affected services: ​Account Self Service (accounts.fau.edu)
Expected End-user impact: During this time, no end-user impact is expected.

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Server maintenance
Description of change: OIT will be making some changes to the frevvo forms and the accounts self service web sites to improve their resiliency​
Downtime window start: 5:00 AM
Downtime window end: 5:30 AM
Affected services: frevvo forms sites, FAU account self services site​
Expected End-user impact: During this time, no end-user impact is expected.

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Account Self Service Updates
Description of change: OIT will be installing patches and updates to back-end services.
Downtime window start: 5:00 AM
Downtime window end: 6:00 AM
Affected services: ​Accounts Self Service – https://accounts.fau.edu, User Manager (UM)
Expected End-user impact: During this time, no end-user impact is expected.

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FAU Alerts @fau.edu to @my.fau.edu
Description of change: OIT will be fixing a broken integration which renamed @fau.edu email address to @my.fau.edu to improve delivery time of FAU alert notifications. The new version of this integration runs in SnapLogic and connects to a more up to date directory server.
Downtime window start: 6:00 AM
Downtime window end: 6:30 AM
Affected services: ​FAU Alerts
Expected End-user impact: During this time, no end-user impact is expected.

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Spam Filter Maintenance
Description of change: OIT will be making a change to its spam filtering appliances.
Downtime window start: 8:00 AM
Downtime window end: 8:00 AM
Affected services: Inbound FAU email
Expected End-user impact: During this time, no end-user impact is expected.

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Posted in Banner and Admin Systems, Email, Systems

OIT Systems Maintenance, Thurs. Sept 26 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 09/26/2019 from 3:00 AM to 7:00 AM during OIT maintenance window.  In addition, the following systems will be specifically impacted:

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Update Canvas Theme
Description of change: OIT will be correcting an issue that may redirect some Canvas users that do not have an FAU account to the Single Sign On page.​
Downtime window start: 6:00 AM
Downtime window end: 6:30 AM
Affected services: Canvas
Expected End-user impact: During this time, no end-user impact is expected.

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Banner/Owldone integration
Description of change: ​OIT will be applying some changes to add the Summer Jumpstart students to the Owldone views
Downtime window start: 4:00 AM
Downtime window end: 6:00 AM
Affected services: Banner
Expected End-user impact: During this time, no end-user impact is expected.

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Account Self Service Updates
Description of change: OIT will be installing patches and updates to backend services related to the Accounts Self-Service portal.
Downtime window start: 5:00 AM
Downtime window end: 6:00 AM
Affected services: Accounts Self Service – https://accounts.fau.edu, User Manager (um.fau.edu)
Expected End-user impact: During this time, no end-user impact is expected. This change requires a rolling restart of services but should not cause any disruption in services.

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Banner Accounts Receivable upgrade/patch/administrative pages installation
Description of change: OIT will be installing patches and upgrades required by Accounts Receivable improve performance in Production.
Downtime window start: 3:00 AM
Downtime window end: 7:00 AM
Affected services: Banner
Expected End-user impact: During this time, no end-user impact is expected.

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Posted in Banner and Admin Systems, Canvas / LMS, Educational Technologies, Systems

OIT Systems Maintenance, Thurs. Sept. 19 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 09/19/2019 from 3:00 AM to 7:00 AM during OIT maintenance window.  In addition, the following systems will be specifically impacted:

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Database Maintenance
Description of change: OIT will be applying an Oracle upgrade to MSOP​ production database​. Several services and systems will be affected by this maintenance. Please see list of affected services below.
Downtime window start: 3:00 AM
Downtime window end: 5:00 AM
Affected services:
ACH or VPAS
Mandatory Course Entry Quiz
accounts.fau.edu – Accounts Self Service
Canvas e-Grades
FAUGuest  – Wireless network authentication for guests
4P Configurations – Admissions Status, Znumber page, ssoauth.fau.edu/*, egrades.fau.edu/*
Group Management – grouper
Phonebill application pre latest system
Password expiration
Network registration, talon.fau.edu/netreg, talon.fau.edu/networkregistrationadmin
Frevvo
New undergrad – Undergraduate Admissions
Owlapp – Graduate Admissions
Residency Project
OwlDone
Expected End-user impact: During this time, services listed above will be unavailable at times.

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Account Self Service Updates
Description of change: Installing patches and updates to backend services.
Downtime window start: 5:00 AM
Downtime window end: 6:00 AM
Affected services: Accounts Self Service – https://accounts.fau.edu, User Manager (um)
Expected End-user impact: During this time, no end-user impact is expected. We will be doing rolling restarts to ensure that services are available.

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Touchnet Maintenance
Description of change: OIT will be installing the latest version of the BannerConnect component of Touchnet.
Downtime window start: 3:00 AM
Downtime window end: 5:00 AM
Affected services: Touchnet Payment services
Expected End-user impact: During this time, no end-user impact is expected.

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Database Maintenance
Description of change: OIT will  be applying the latest patch set to all production databases.
Downtime window start: 3:00 AM
Downtime window end: 7:00 AM
Affected services: Banner production, Appworx, Harvest, ODS, FAU Warehouse, IEAP instance, WebFOCUS/ReportCaster
Expected End-user impact: During this time, the services listed above will be temporarily offline while the patches are applied.

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BHRIC Profile Server replacement
Description of change: One of the home directory servers used by the biomedical research information core has experienced a software failure in windows which prevents it from starting the windows login service. While this is still functional we must replace the server to resolve the issue without substantial downtime. During this maintenance period we will be adding the new server to the DFS cluster.
Downtime window start: 3:00 AM
Downtime window end: 6:00 AM
Affected services: BHRIC home directories and group directories​
Expected End-user impact: During this time, no end-user impact is expected.

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Banner Table update
Description of change: OIT will be updating the SWRRULE table per the Registrar’s office request
Downtime window start: 3:00 AM
Downtime window end: 3:30 AM
Affected services:   SWRRULE table in Banner
Expected End-user impact: During this time, no end-user impact is expected.

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Banner Table update
Description of change:  OIT will be updating the SORXREF Table
Downtime window start: 3:00 AM
Downtime window end:  3:30 AM
Affected services: SORXREF table in Banner
Expected End-user impact: During this time, no end-user impact is expected.

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Security Update on Frevvo Filesystem Server
Description of change: OIT will be updating  Tomcat to the latest version on Frevvo’s Filesystem Connector Server​ to patch Security Vulnerabilities.
Downtime window start: 3:00 AM
Downtime window end: 6:00 AM
Affected services: Frevvo Filesystem Connector
Expected End-user impact: During this time, there will be minimal downtime document submissions to Andi and Andisec drives.

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Posted in Banner and Admin Systems, Educational Technologies, Email, Instructional Technologies, Network and Telecom, Systems, Uncategorized

OIT Systems Maintenance, Thurs. Sept 12 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 09/12/2019 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

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Server Upgrade
Description of change: OIT will be upgrading the operating system and central server management software.
Downtime window start: 3:00 AM
Downtime window end: 7:00 AM
Affected services: SCVMM, Azure Pack Portal
Expected End-user impact: During this time, no end-user impact is expected. College IT and OIT staff will be unable to manage their virtual machines using SCVMM or the Azure Pack Portal during this time.

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Banner Financial Aid upgrades/patches installation
Description of change: OIT will be applying upgrades and patches required for regulatory compliance (FISAP, etc).
Downtime window start: 3:00 AM
Downtime window end: 7:00 AM
Affected services: Banner Financial Aid will be unavailable during the maintenance window
Expected End-user impact: During this time, Banner Financial Aid will be unavailable and users may receive an error message when using the administrative pages (forms)

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Update course flags for high school courses for GPA calculations
Description of change: OIT will apply a script to update the course flags of high school courses using an excel sheet provided by admissions. The course flags affect the grade points of courses and GPA calculations.
Downtime window start: 6:00 AM
Downtime window end: 6:30 AM
Affected services: EDI process for high school transcripts
Expected End-user impact: During this time, no end-user impact is expected

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Run SHATAEQ Deletion scripts in Production
Description of change: OIT will run a deletion script in Banner to delete workspace records.
Downtime window start: 3:00 AM
Downtime window end: 3:15 AM
Affected services: Banner
Expected End-user impact: During this time, no end-user impact is expected

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Server Maintenance
Description of change: OIT will be restarting an information resource server to resolve some memory problems.
Downtime window start: 5:00 AM
Downtime window end: 5:30 AM
Affected services: Oracle Identity Manager, Single Sign On, any other authentication that rely on OUD
Expected End-user impact: During this time, no end-user impact is expected.

Posted in Banner and Admin Systems, Systems

OIT Systems Maintenance – Thurs. Aug 29 from 12:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 08/29/2019 from 3:00 AM to 7:00 AM during OIT maintenance window.  In addition, the following systems will be specifically impacted:

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Database Maintenance
Description of change: OIT will be upgrading the Oracle Identity Manager database to the latest version12cR2.
Downtime window start: 3:00 AM
Downtime window end: 7:00 AM
Affected services: Oracle Identity Manager, Account provisioning, Password resets
Expected End-user impact: During this time, users will not be able to reset passwords or claim accounts.

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Account Self Service Updates
Description of change: OIT will be installing patches and updates to backend services related to the FAU account self-services portal (accounts.fau.edu)
Downtime window start: 5:00 AM
Downtime window end: 6:00 AM
Affected services:
Accounts Self Service – https://accounts.fau.edu
User Manager – internal help desk tool
Expected End-user impact: During this time, no end-user impact is expected.

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Database Maintenance
Description of change: OIT will be upgrading the MSOP production database to the newest version – 12cR2
Downtime window start: 3:00 AM
Downtime window end: 5:00 AM
Affected services: ACH or VPAS, Mandatory Course Entry Quiz, Accounts Self Service, Canvas Electronic Grading “Banner Grade Submissions” in Canvas, Wireless network authentication for guests, 4P Configurations, Group Management, phonebill application pre latest system, password expirations, network registration, network registration admin, Frevvo, Undergraduate Admissions, Graduate Admissions, Residency Project, OwlDone
Expected End-user impact: During this time, services that listed above will be unavailable at times.

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uAchieve Maintenance
Description of change: OIT will be installing updates to support uAchieve functionalities
Downtime window start: 5:00 AM
Downtime window end: 6:00 AM
Affected services: uAchieve/DARS
Expected End-user impact: During this time, while the system is restarted users will not be able to view or submit audits.

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Mail Server Maintenance
Description of change: OIT will be upgrading the software on its spam filtering appliances.
Downtime window start:  3:00 AM
Downtime window end: 4:00 AM
Affected services: Inbound FAU email, Mail relay for smtp.fau.edu
Expected End-user impact: During this time, mail delivery may be delayed or impacted during the maintenance window.

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Self-Service wording change
Description of change: OIT will be making changes to Financial Aid SSB pages.
Updated Financial Aid Award texts in Financial Aid Self-service pages.
Changed Financial aid Award to Financial aid offer in every SSB pages.
Changed Award year to Academic year in every SSB pages.
Changed Aid year to Academic year in every SSB pages.
Downtime window start: 3:00 AM
Downtime window end: 7:00 AM
Affected services: Banner Financial Aid Self-Service
Expected End-user impact: During this time, no end-user impact is expected.

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Enhance NCAA Financial Aid Information upload process
Description of change: OIT will be enhancing the NCAA Financial Aid information upload process.
Downtime window start: 3:00 AM
Downtime window end: 5:00 AM
Affected services: Student Athletics Department
Expected End-user impact: During this time, no end-user impact is expected.

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Touchnet Maintenance
Description of change: The latest version of the BannerConnect component of Touchnet will be installed in production.
Downtime window start: 3:00 AM
Downtime window end: 5:00 AM
Affected services: Touchnet Payment services
Expected End-user impact: During this time, no end-user impact is expected.

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Database Maintenance
Description of change: OIT will apply the latest Oracle patchset updates to all production databases
Downtime window start: 3:00 AM
Downtime window end: 7:00 AM
Affected services: Banner production, Appworx, Harvest, ODS, FAU Warehouse, IEAP instance, WebFOCUS/ReportCaster
Expected End-user impact: During this time, the services listed above will be temporarily offline while the patches are applied.

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Banner XE Admin page SWATTYP update
Description of change:  OIT will be adding additional fields to the SWATTYP Banner view.  These fields include subscores to swattyp view and minor change on admin page swattyp to display them all
Downtime window start: 12:00 AM
Downtime window end: 12:00 AM
Affected services: Owl Forms
Expected End-user impact: During this time, no end-user impact is expected.

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OwlForms maintenance
Description of change: OIT will be applying some filters to OwlForms (SWAETBL) to support the Registrar’s Office.
Downtime window start: 11:45 PM
Downtime window end: 12:00 AM
Affected services: OwlForms
Expected End-user impact: During this time, no end-user impact is expected.

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Posted in Banner and Admin Systems, Email, Systems

OIT Systems Maintenance, Thurs. Aug 1 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 08/01/2019 from 3:00 AM to 7:00 AM during OIT maintenance window.  In addition, the following systems will be specifically impacted:

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Radius Server Maintenance
Description of change: OIT will be performing security updates of the radius servers that support wireless and Eduroam authentication. There may be temporary interruption as the systems are updated.​
Downtime window start: 10:00 PM
Downtime window end: 12:00 AM
Affected services: On-site wireless, Eduroam
Expected End-user impact: During this time, users may lose WiFi connectivity on campus during the update. Users using Eduroam may have failed authentications while trying to use other institutions’ WiFi.

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Florida Shines Authentication
Description of change: The authentication for Florida Shines Transcripts, Transient, and similar authentications will be updated.This update will increase the reliability of the system and improve the performance when users access the Florida Shines Services.
Downtime window start: 5:00 AM
Downtime window end: 6:00 AM
Affected services: Florida Shines
Expected End-user impact: During this time, no end-user impact is expected. Should errors occur, end users will see an authentication error on the Florida Shines page. OIT can contact the Florida Shines team and alert them of the error. If errors occur Florida Shines (FLVC) will revert the change.

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AppStatus Maintenance
Description of change: OIT will be updating the wording on the Appstatus login screen and decision display will be changed.
Downtime window start: 6:40 AM
Downtime window end: 6:55 AM
Affected services:​AppStatus
Expected End-user impact: During this time, AppStatus might be unavailable for about 15 mins while the server updates the webapp

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Medical Insurance Integration Setup
Description of change: This is the creation of a new Appworx process to load a file containing student charges for Medical Insurance to the student’s accounts.
Downtime window start: 4:00 AM
Downtime window end: 5:00 AM
Affected services: No impacted services expected
Expected End-user impact: During this time, no end-user impact is expected

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SSAR subscores banner load
Description of change: OIT will start loading unofficial test scores from SSAR into Banner
Downtime window start: 12:00 AM
Downtime window end: 12:00 AM
Affected services: SSAR load process
Expected End-user impact: During this time, no end-user impact is expected

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EDI Tables cleanup (1st iteration)
Description of change: OIT will be cleaning up error notification records in Banner to improved EDI processes.
Downtime window start: 3:00 AM
Downtime window end: 4:00 AM
Affected services: Three BANNER EDI tables. EDI jobs will not be running at that hour of the morning so the scripts will not interfere with job performance. Removing records from these records will not affect any other tables or processes.
Expected End-user impact: During this time, no end-user impact is expected.

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Starfish Integration Fix
Description of change: This change is to fix an issue where a certain population of students are excluded during the break in semesters
Downtime window start:5:00 AM
Downtime window end: 6:00 AM
Affected services: No impact to services expected
Expected End-user impact: During this time, no end-user impact expected

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Common App and Residency Solution
Description of change: Banner, the Undergraduate App, The Graduate App, Onbase, and Owldone will all be updated to deliver Common App applications to Banner, new residency related questions to the applications, a new tentative residency setting algorithm, a new residency module to Owldone, and anew residency submission and verification support in Onbase.
Downtime window start: 5:00 AM
Downtime window end: 7:00 AM
Affected services: Undergraduate app, Grad App, Owldone, Banner app load packages, OnBase forms
Expected End-user impact: Applicants will have fewer questions on the applications and a secure online form for submitting related documents. Staff for Grad Admissions, Undergraduate Admissions and Registrar’s residency officers will have new tools.

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Office 365 entitlement change
Description of change: OIT will be changing the method for which Office 365 services are enabled for users
Downtime window start: 6:00 AM
Downtime window end: 6:00 AM
Affected services: All Office 365 services
Expected End-user impact: During this time, no end-user impact is expected

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FTIC student catalog term update
Description of change: OIT will apply some updates to change FTIC summer students to the Fall catalog
Downtime window start: 6:00 AM
Downtime window end: 6:00 AM
Affected services: Banner
Expected End-user impact: During this time, no end-user impact is expected

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Posted in Banner and Admin Systems, Email, Network and Telecom, Systems

OIT Systems Maintenance, Thurs. July 25 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 07/25/2019 from 3:00 AM to 7:00 AM during OIT maintenance window.  In addition, the following systems will be specifically impacted:

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Shutting down legacy server (Blackboard)
Description of change: OIT will be shutting down the Blackboard webservers​ that are no longer in use.
Downtime window start: 10:00 AM
Downtime window end: 11:00 AM
Affected services: Blackboard​
Expected End-user impact: During this time, no end-user impact is expected.

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Canvas subaccount fix
Description of change: OIT will apply a fix for subaccount query for import into canvas
Downtime window start: 12:00 AM
Downtime window end: 12:00 AM
Affected services: ​Canvas import job
Expected End-user impact: During this time, no end-user impact is expected.

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REDcap upgrade
Description of change: OIT will be upgrading the REDCap data collection tool to the latest long term supported release.
Downtime window start: 5:00 AM
Downtime window end: 6:00 AM
Affected services: REDCap​
Expected End-user impact: During this time, REDCap will be unavailable. ​

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Posted in Banner and Admin Systems, Instructional Technologies, Systems, Uncategorized

OIT Systems Maintenance, Thurs. June 27 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 06/27/2019 from 3:00 AM to 7:00 AM during OIT maintenance window.  In addition, the following systems will be specifically impacted:

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Single Sign On Maintenance to Support WebEx Admin
Description of change: OIT will update the Single Sign On configuration to support WebEx’s new deployment. This is required to support WebEx’s non-standard single sign on setup. ​
Downtime window start: 5:00 AM
Downtime window end: 6:00 AM
Affected services: Single Sign On​ and all services which utilize it. This includes but is not limited to: Workday, Canvas, Banner, and MyFAU
Expected End-user impact: During this time, no end-user impact is expected. However, there is a small chance that one or more single sign on servers could stop during this maintenance. If this occurs, users will be redirected to the OIT disaster recovery site. When this occurs some services will momentarily fail to authenticate. It is recommended to try refresh the browser and try again. If the problem persist, try again after the maintenance window. If assistance is needed, please contact the OIT Help Desk 561.297.3999

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Database configuration changes
Description of change: OIT will be making adjustments to the configuration of connections to application databases in preparation of up coming upgrades to database backends. These changes do require a restart the services however no impact to our users is anticipated
Downtime window start: 5:00 AM
Downtime window end: 6:00 AM
Affected services: accounts.fau.edu – Accounts Self Service, User Manager (UM), Financial Aid Course Quiz,
Expected End-user impact: During this time, no end-user impact is expected.

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Account Self Service Updates
Description of change: OIT will be installing patches and updates to backend services.
Downtime window start: 5:00 AM
Downtime window end: 6:00 AM
Affected services: Accounts Self Service – https://accounts.fau.edu, User Manager (UM)
Expected End-user impact: During this time, no end-user impact is expected.

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BHRIC Servers upgrade from Windows 2012R2 to Windows 2019
Description of change: OIT has a series of Windows servers on BOCA RATON and JUPITER cloud platforms running Windows 2012 R2. These servers will be upgraded to Windows 2019​. The first server was upgraded successfully. We would like to continue upgrading all servers in 3/4 servers per batch over next few months. ​This will be the 5th batch.
Downtime window start: 3:00 AM
Downtime window end: 6:00 AM
Affected services: Various services that resides on the Jupiter Health domain​
Expected End-user impact: During this time, no end-user impact is expected

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BHRIC Servers upgrade from Windows 2012R2 to Windows 2019
Description of change: OIT has a series of Windows servers on BOCA RATON and JUPITER cloud platforms running Windows 2012 R2. These servers will be upgraded to Windows 2019​. The first server was upgraded successfully. We would like to continue upgrading all servers in 3/4 servers per batch over next few months. ​This will be the 5th batch.
Downtime window start: 3:00 AM
Downtime window end: 6:00 AM
Affected services: Various services that resides on the Boca Health domain​
Expected End-user impact: During this time, no end-user impact is expected
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Posted in Systems