OIT Systems Maintenance, Thurs. Feb. 24 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 02/24/2022 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:


Authentication Configuration Change
Description of change: OIT will be making a change to authentication requirements for certain users.​
Downtime window start 2/24/2022 8:00 AM
Downtime window end 2/24/2022 8:00 AM
Affected services: Access to Office 365
Expected End-user impact: This will only impact OIT staff. OIT staff will need to re-authenticate to Office 365 applications to acquire a new token.


HPC Cluster Slurm Upgrade
Description of change: OIT will upgrade the HPC Clusters’ queuing system Slurm. There will be no downtime during this update.
Downtime window start 2/24/2022 6:00 AM
Downtime window end 2/24/2022 7:00 AM
Affected services: KOKO HPC Cluster, OnDemand, Jupyter Notebooks, Galaxy​
Expected End-user impact: ​None expected, this upgrade will not cause any downtime.


BHRIC VMware maintenance
Description of change: BHRIC VMware will be undergoing maintenance​
Downtime window start 2/24/2022 3:00 AM
Downtime window end 2/24/2022 5:00 AM
Affected services: BHRIC VMWare, vhelath, vheatlhon​
Expected End-user impact: During the upgrade, BHRIC VMware, vhealth.fau.edu and vhealth.fau.edu on will be unavailable.


BHRIC storage maintenance
Description of change: OIT will be performing maintenance of the BHRIC storage system​
Downtime window start 2/24/2022 2:00 AM
Downtime window end 2/24/2022 6:00 AM
Affected services: BHRIC VMWare VDI​
Expected End-user impact: ​No end-user impact is expected during this upgrade

Posted in Research Computing, Systems

OIT Systems Maintenance, Thurs. Feb. 17 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 02/17/2022 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:


Server Maintenance
Description of change: OIT will be migrating the Oracle Identity Manager services to new hosts during this maintenance window.​
Downtime window start 2/17/2022 3:00 AM
Downtime window end 2/17/2022 7:00 AM
Affected services: Oracle Identity Manager (OIM)
Expected End-user impact: OIM will be down for a period of time during the window. During this time, services such as account claiming, password reset, account provisioning will be unavailable.​


Service enhancement
Description of change: OIT will be performing a service enhancement for Malwarebytes clients.
Downtime window start 2/17/2022 3:00 AM
Downtime window end 2/17/2022 4:00 AM
Affected services: ​Malwarebytes cloud clients.
Expected End-user impact: ​After the change users will no longer be able to remove the Malwarebytes cloud client without a password.


Server Maintenance
Description of change: OIT will be migrating the WebFOCUS services to a new host during this maintenance window.​
Downtime window start 2/17/2022 3:00 AM
Downtime window end 2/17/2022 7:00 AM
Affected services: WebFOCUS/Report Caster​
Expected End-user impact: ​WebFOCUS and Report Caster will be unavailable for a short period during the maintenance window.


BHRIC storage maintenance
Description of change: OIT will be performing maintenance of the BHRIC storage system​
Downtime window start 2/17/2022 3:00 AM
Downtime window end 2/17/2022 6:00 AM
Affected services
BHRIC VMWare VDI​
Expected End-user impact: ​There should be no downtime for users during this upgrade


Redcap storage Maintenance
Description of change: OIT will be performing REDCAP storage maintenance
Downtime window start 2/17/2022 2:00 AM
Downtime window end 2/17/2022 2:30 AM
Affected services: REDCap
Expected End-user impact: During this time users will not be able to save reports or download data from REDCap​


Posted in Banner and Admin Systems, Systems

OIT Systems Maintenance, Thur. Feb 10 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 02/10/2022 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:


Server Upgrades
Description of change: OIT is upgrading network infrastructure servers (DHCP) to comply with security requirements.
Downtime window start 2/10/2022 3:00 AM
Downtime window end 2/10/2022 7:00 AM
Affected services: Connectivity to the internet for desktops without static IP addresses
Expected End-user impact: Minimal user impact is expected as attempts will be made to copy lease information over to the new servers


Student Information System (Banner) Maintenance
Description of change: ​​OIT is upgrading the student information system (Banner)
Downtime window start 2/10/2022 2:00 AM
Downtime window end 2/10/2022 7:00 AM
Affected services: ​​BANNER 8X/XE
Expected End-user impact: ​The student information system, Banner, will be unavailable during the installation of the new release code.


Posted in Banner and Admin Systems, Systems

OIT Systems Maintenance, Thurs. Feb 3 from 2:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 02/03/2022 from 2:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:


Banner Maintenance
Description of change: OIT will be upgrading Banner.
Downtime window start 2/3/2022 2:00 AM
Downtime window end 2/3/2022 7:00 AM
Affected services: BANNER 8X/XE
Expected End-user impact: ​The Banner system will be brought down during the upgrade.


Storage Maintenance
Description of change: ​OIT will be performing maintenance on some backend storage. No end user impact is anticipated.
Downtime window start 2/3/2022 6:00 AM
Downtime window end 2/3/2022 7:00 AM
Affected services: ​No downtime is expected but there is potential to affect services dependent on NetApp storage at NWRDC. Those services are: backup Banner services, backup ODSprod services,
secondary DNS, secondary FAU webservers, ADFS, backup Andishares, backup IBIweb, backup Papercut,
Expected End-user impact: ​End-users should not see any impact.


Server Upgrades
Description of change: OIT is upgrading servers.
Downtime window start 2/3/2022 3:00 AM
Downtime window end 2/1/2022 7:00 AM
Affected services: ​​Single Sign On, any login services that depend on the Oracle Unified Directory directory access servers such as logins to various UNIX servers. Other services that rely on directory access information for group management/generation.
Expected End-user impact: Minimal end-user impact is expected. If you receive error while trying to log in to a single-sign on enable service, try again after the maintenance window.


Research Computing Active Directory Clean Up
Description of change: Research Computing will be cleaning up the Active Directory objects used to provide services, desktops, servers, etc… ​
Downtime window start 2/3/2022 5:00 AM
Downtime window end 2/3/2022 6:00 AM
Affected services: Academic Network, Compellent Management, Research Computing Desktops​, Koko DTN
Expected End-user impact: There is no expected end-user impact we are moving Active Directory objects to make sure things are named correctly and to decrease Group Policy complexity.​


Posted in Banner and Admin Systems, Research Computing, Systems

OIT Systems Maintenance, Thurs. January 27 from 12:05AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 01/27/2022 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

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Internet Maintenance
Description of change: Maintenance is required to fix a primary Internet line that provides service to the Boca Raton campus.
disruptive
Downtime window start 1/27/2022 12:00 AM
Downtime window end 1/27/2022 6:00 AM
Affected services: ​Connectivity between Boca and the Internet will be affected. Internet traffic will be automatically rerouted as the maintenance is taking place.
Expected End-user impact: ​End users may experience a brief network interruption during the maintenance window as the Internet traffic is redirected.

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REDCap system maintenance
Description of change: OIT will be doing system maintenance on the REDCap systems.
Downtime window start 1/27/2022 12:05 AM
Downtime window end 1/27/2022 12:15 AM
Affected services: REDCap
Expected End-user impact: ​REDCap will be offline during the update.

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Server Maintenance
Description of change: OIT will be migrating the Banner Self-Service, SSO Manager and Touchnet web servers from Weblogic to Tomcat.
Downtime window start 1/27/2022 3:00 AM
Downtime window end 1/27/2022 7:00 AM
Affected services: Banner Self-Service, SSO Manager and Touchnet web services (TNCommerce).
Expected End-user impact: ​User sessions may be invalidated or pages unresponsive as we are cutting over.

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Database Maintenance
Description of change: OIT will update all production databases
Downtime window start 1/27/2022 3:00 AM
Downtime window end 1/27/2022 7:00 AM
Affected services:
Banner production: Admin Pages (Forms), Application Navigator, Banner Access Manager, Banner self-service, Touchnet – Payments/Deposits, Workflow, uAchieve – DARS, FLVS, Transcripts
Appworx
Harvest
ODS
FAUDW Warehouse: DWPROD: OwlDone, DWPROD: FinancialAid Attendance Survey
IEAP Warehouse
WebFOCUS/ReportCaster
OIM: Account claiming, Password resets
MSOP Instance: ACH_PROD: ACH or VPAS, GBP_PROD: Mandatory Course Entry Quiz, WORKDESK_PROD: accounts.fau.edu – Accounts Self Service, CANV_EGRADES_PROD: Canvas Electronic Grading “Banner Grade Submissions” in Canvas, FAUVISITOR_PROD: Wireless network authentication for guests, FREVVOAPI_PROD: 4P Configuration, Admissions Status, Znumber page, ssoauth.fau.edu/*, egrades.fau.edu/* (except egrades itself), GROUPER_PROD: Group Management – grouper.fau.edu, PHONEBILL_PROD: Phonebill application pre latest system, PWDEXPIRE_PROD: Password expiration, REG_PROD: network registration, talon.fau.edu/netreg, talon.fau.edu/networkregistrationadmin, DHCP Logger, FREVVO61_PROD: Frevvo, NEWUNDERGRAD_PROD: Undergraduate Admissions, OWLAPP_PROD: Graduate Admissions, OWLRESIDENCY_PROD: Residency Project, ONBOARDUSR: OwlDone
Expected End-user impact: ​The listed services will be temporarily offline while the patches are applied. Some applications may need to be restarted after the maintenance is complete.

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Frevvo File Connector Server Updates
Description of change: Frevvo (forms) maintenance
Downtime window start 1/27/2022 5:00 AM
Downtime window end 1/27/2022 7:00 AM
Affected services: Any Frevvo forms that use the dropbox file connector to store submissions.​
Expected End-user impact: Forms that submit files to local filesystems will be temporarily unable to do so.​

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Server maintenance
Description of change: OIT will be upgrading to a new version of wordpress.​
Downtime window start 1/27/2022 5:00 AM
Downtime window end 1/27/2022 7:00 AM
Affected services: ​Wordpress
Expected End-user impact: WordPress may be unavailable while the upgrade is taking place.​

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Posted in Banner and Admin Systems, Systems

OIT Systems Maintenance, Thurs. Jan. 20 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 01/20/2022 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

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Pay-for-print service upgrade
Description of change: OIT is upgrading the Pay-for-print service to provide security enhancements.
Downtime window start 1/20/2022 3:00 AM
Downtime window end 1/20/2022 6:00 AM
Affected services: Pay-for-print printing service
Expected End-user impact: ​Printing will intermittently unavailable during this window.

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Server Maintenance
Description of change: ​OIT will be performing maintenance on its spam filters. Mail delivery may be impacted during this window.
Downtime window start 1/20/2022 3:00 AM
Downtime window end 1/20/2022 4:00 AM
Affected services: Inbound email for fau.edu and outbound email via smtp.fau.edu
​Expected End-user impact: ​Sending email using smtp.fau.edu during the maintenance window may fail.

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Storage Maintenance
Description of change: ​OIT will be performing maintenance on some backend storage. No end user impact is anticipated.
Downtime window start 1/20/2022 3:00 AM
Downtime window end 1/20/2022 6:00 AM
Affected services: Storage
Expected End-user impact: There should not be an end-user impact.

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Posted in Email, Systems

OIT Systems Maintenance, Thurs. Jan 13 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 01/13/2022 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

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Server Upgrades
Description of change: OIT is upgrading a couple backend servers responsible for various file transfers for automated jobs
Downtime window start 1/13/2022 3:00 AM
Downtime window end 1/13/2022 5:00 AM
Affected services: Automated processes that require file transfers to and from fausftp and fausftp2
Expected End-user impact: None. User impact would more likely be application group and functional areas who rely on either fausftp or fausftp2 for automated file transfers as this upgrade is being performed during the maintenance window, it has been general practice to not schedule file transfers during this window. However, relevant users should verify their automated jobs afterwards to ensure that the upgrade did not adversely affect their varied scripts.

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REDCap Maintenance
Description of change: ​Research Computing will be doing system routine system maintenance
Downtime window start 1/13/2022 12:05 AM
Downtime window end 1/13/2022 12:20 AM
Affected services: ​REDCap
Expected End-user impact: ​Redcap will be offline for about 10 – 15 mins

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Posted in Research Computing, Systems

OIT Systems Maintenance – Thurs. January 6 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 01/06/2022 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

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Windows configuration and deployment system upgrade
Description of change: ​​​The system providing configuration, deployment and updates to Windows clients (SCCM) will be upgraded to the latest version
Downtime window start 1/6/2022 3:00 AM
Downtime window end 1/6/2022 6:00 AM
Affected services: ​​​The system providing configuration, deployment and updates to Windows clients will be upgraded to the latest version
Expected End-user impact: ​​All OS deployments, app installs, windows updates from SCCM will be unavailable during the window

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Single Sign-on Maintenance
Description of change: ​We will be performing SSO maintenance to allow Azure AD/ADFS to recognize whether a user has gone through MFA during sign-on or not.
Downtime window start 1/6/2022 6:00 AM
Downtime window end 1/6/2022 7:00 AM
Affected services: Azure AD, ADFS, Shibboleth
Expected End-user impact: No end-user impact expected​

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Directory system decommission
Description of change: ​OIT will be removing a legacy domain
Downtime window start 1/6/2022 6:00 AM
Downtime window end 1/6/2022 6:30 AM
Affected services: IRM domain
Expected End-user impact: No end user impact is expected​.

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Email Configuration Change
Description of change: ​OIT will be making a change to how exchange clients connect to their mailbox.
Downtime window start 1/6/2022 8:00 AM
Downtime window end 1/6/2022 8:00 AM
Affected services: ​Exchange email and clients
Expected End-user impact: No end user impact is expected​.

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Posted in Email, Systems

Issues with DUO multi-factor authentication

We have identified a problem with DUO, the multi-factor authentication application. We are working on a temporary solution to resolve the issue.

We apologize for inconvenience this may cause.

OIT

Posted in Systems

OIT Systems Maintenance, Thurs. Dec 16 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 12/16/2021 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

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Banner Accounts Receivable Maintenance
Description of change: ​​​​Banner will be undergoing maintenance to upgrade the Accounts Receivable 8X/XE modules. We will also be including items for the Financial Aid 8X/XE module.
Downtime window start: 12/16/2021 3:00 AM
Downtime window end: 12/16/2021 7:00 AM
Affected services: ​​​​BANNER 8X/XE Accounts Receivable modules, ​BANNER 8X/XE General modules, ​​BANNER 8X/XE Web Tailor/Web General modules, ​​BANNER 8X/XE Financial Aid modules
Expected End-user impact: ​​​The Banner system will be brought down during the actual installation of the new release code.

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Posted in Banner and Admin Systems