OIT Systems Maintenance – Thurs. Aug 31, from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 08/31/2017 from 3:00 AM to 7:00 AM during OIT maintenance window.  In addition, the following systems will be specifically impacted:

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Application Maintenance – Accounts Self Services Portal
Description of change:  OIT will be applying new updates to the accounts.fau.edu website.
Downtime window start: 5:00 AM
Downtime window end: 5:30 AM
Affected services: Accounts Self-Services portal – accounts.fau.edu
Affected systems: BigIP, boc22oimwebp1, boc22oimwebp2
Expected End-user impact: During this time, users might not be able to claim accounts or reset their passwords.

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Posted in Systems

OIT Systems Maintenance, Thurs. Aug 3 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 08/03/2017 from 3:00 AM to 7:00 AM during OIT maintenance window.  In addition, the following systems will be specifically impacted:

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Server Maintenance – Mail Routing changes
We will be changing the way email is routed from our on-premises servers.​
Downtime window start: 5:00 AM
Downtime window end: 6:00 AM
Affected services: On-Premises ​Exchange
Affected systems: ExchangeCA01.ad.fau.edu, ​ExchangeCA03.ad.fau.edu, ​ExchangeCA04.ad.fau.edu,
Expected End-user impact:  During this time, minimal impact on users is expected. Sending an email through our on-premises exchange transport servers may fail when the service is restarted. Office 365 will not be affected.

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Application maintenance – Single Sign On Page Adjustments
The Office of Information technology will be making small adjustments to the login system to improve usability and reliability
Downtime window start: 5:00 AM
Downtime window end: 6:00 AM
Affected services: Shibboleth, CAS, SSO
Affected systems: shibboleth1p, shibboleth2p​
Expected End-user impact:  During this time, users may be redirected to wordpress.fau.edu during this period. Single sign on will fail over between each server when they restart.

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Server maintenance (Davie campus) –   Update Switch Firmware
OIT will be updating the firmware on a switch.
Downtime window start: 4:00 AM
Downtime window end: 5:00 AM
Affected services:  The following services for the Davie campus:
Active Directory, Papercut, SCCM, DHCP, DNS, LDAP​,
Affected systems: dav90hv01, dav90hv02, da​v90pcprt01, dav90sccmdp01, davdcfau01, davdcirm01, dhcpdav1​, dnsdav1, ldapdav1​
Expected End-user impact: During this time, the affected systems will not be available during the change window.

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Server maintenance – Identity Management Systems (idm.fau.edu)
OIT is moving the idm.fau.edu server to a more suitable network for its usage.​
Downtime window start: 5:00 AM
Downtime window end: 6:00 AM
Affected services: The IDM webpage
Affected systems: idm.fau.edu​
Expected End-user impact:  During this time, users may not be able to login to the idm site for a few minutes while the IP is changed​

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Server maintenance
We are moving several servers to a more suitable network for their usage.
Downtime window start: 5:00 AM
Downtime window end:  6:00 AM
OIT Units involved in the change  Systems, fauapps
Affected services:  owlapp and gradrates.​
Affected systems: owlapp.fau.edu, gradrates.fau.edu​,
Expected End-user impact:  During this time, owlapp and gradrates may be unavailable for a minute while DNS is pushed to point to the new IPs.  As such some users may experience connection issues while trying to access these servers.​

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Posted in Banner and Admin Systems, Email, Systems

OIT Systems Maintenance, Thurs. July 27 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 07/27/2017 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

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Server maintenance – Certification Authority OS Upgrade
Description of change: We will be upgrading the operating system of our internal certification authority server.
Downtime window start: 3:00 AM
Downtime window end: 6:00 AM
Affected services: Internal certificate services (requesting new cert, renewing, crl checking).
Affected systems: BOCCA01.ad.fau.edu
Expected End-user impact: During this time, there may be unintended outages, e.g. SCCM may not be able to push software/updates during this window as it relies on certificates for encrypted communication between distribution points and endpoints. Any internal services that rely on certificates for encypted commuication will fail or present a warning of an untrusted certificate.

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Server Maintenance – Webnet server migration
Description of change: We are moving the webnet servers to a more suitable network for their usage.
Downtime window start: 5:00 AM
Downtime window end: 6:00 AM
Affected services: Monitors that may be monitoring webnet4 through webnet8
Affected systems: webnet4 through webnet8
Expected End-user impact: During this time we do not expect any end user impact. Some monitoring services may show the fau site as down while dns is changed. The FAU site will be up during this time.​

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Posted in Systems

OIT Systems Maintenance, Thurs. July 20, from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 07/20/2017 from 3:00 AM to 7:00 AM during OIT maintenance window.  In addition, the following systems will be specifically impacted:

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Application maintenance – Single Sign On Upgrade
Description of change:  The single-sign on system used by most FAU users when logging into websites will be upgraded to provide an improved user experience.
Downtime window start: 3:00 AM
Downtime window end: 7:00 AM
Affected services:  Single Sign On, Canvas, Banner, Workday, and all web based applications using Single Sign On
Affected systems:  BigIP, shibboleth1p.fau.edu, shibboleth2p.fau.edu
Expected End-user impact:  During this time, no downtime with single-sign on is expected.

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Server Maintenance  – cuttlefish server migration
Description of change:  We are moving the server named cuttlefish to a different network more suited for its use.​
Downtime window start: 5:30 AM
Downtime window end: 6:00 AM
Affected services:  nagios, logins to other boxes, various scripts
Affected systems: cuttlefish, nautilus​
Expected End-user impact:  During this time, OIT internal users who rely on cuttlefish will probably experience various connection issues as overlooked firewall issues may need to be resolved throughout the day.   The Opsview nagios interface that user services and operations rely on for system and network status may be awry as well.​

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Server maintenance  – Directory server network migration
Description of change:  We are moving services between networks
Downtime window start: 5:00 AM
Downtime window end:  6:00 AM
Affected services: DSEE LDAP
Affected systems:  ldapboc0, ldapboc1​
Expected End-user impact: During this time we do not anticipate any end-user impact; however, the following services might be intermittently unavailable:
IDM, dhcp​, frevvo, piwik, privateeye, privateeyetest, fauvcp, kiosk, swifttickets, notify, webferret, baselinelistentest, baselinelisten, macverter, sso-module, phonebill2, chessboard, mfa, password, pt, ach, netreg

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Server maintenance –  BHRIC Compellent Upgrade
Description of change: OIT is upgrading the BHRIC Storage cluster
Downtime window start: 4:00 AM
Downtime window end: 7:00 AM
Affected services:  BHRIC DFS (user profiles) and VM storage​
Affected systems: boc22-em, boc22-s-compellent-1, boc22-s-compellent-2
Expected End-user impact:  During this time no end-user impact is expected.

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Server maintenance – Banner patches
Description of change:  OIT will be performing patches to the Banner system to provide up-to-date functionality in Banner 8 and additional supporting infrastructure for Banner XE
Downtime window start: 3:00 AM
Downtime window end: 7:00 AM
Affected services:  Banner INB will be unavailable for a brief period of time during the installation of the two upgrades but the effects on the user population should be minimized because it will take place during the maintenance window at which time Banner accessibility is usually diminished
Affected systems: Banner 8 General module in production, ​Banner 8 Student module in production
Expected End-user impact:  ​During this time, Banner INB will be unavailable for a brief moment

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Posted in Banner and Admin Systems, Network and Telecom, Systems

OIT Systems Maintenance, Thurs. July 13 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 07/13/2017 from 3:00 AM to 7:00 AM during OIT maintenance window.  In addition, the following systems will be specifically impacted:
Server maintenance – ANDISec file server
Description of change:  OIT will be migrating a file server from one platform to another. The file server will be unavailable during the window​
Downtime window start: 3:00 AM
Downtime window end: 7:00 AM
Affected services:  file shares on andisec​
Affected systems: andisec​
Expected End-user impact: During this time, andisec file server will be unavailable. Any automated jobs that copy or read files from andisec will fail during the window​.

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Application maintenance – Application server migration
Description of change:  OIT are moving network registration services between networks​
Downtime window start: 5:00 AM
Downtime window end:  6:00 AM
Affected services: ​netreg
Affected systems: networking.fau.edu
Expected End-user impact: During this time networking.fau.edu may be unavailable.

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Server Maintenance – vWorkspace
Description of change: ​Perform maintenance on the underlying vWorkspace system.
Downtime window start: 5:00 AM
Downtime window end: 6:00 AM
Affected services: vWorkspace​ BHRIC VDI
Affected systems: boc22-s-vws1, boc22-h-hy1, boc22-s-hy2, boc22-s-hy3, boc22-s-​hy4, boc22-s-​hy5, jup17-s-hy1, jup17-s-hy2, jup17-s-hy3
Expected End-user impact:  ​During this time, users will not be able to login to their desktops.

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Server Maintenance  – WebFOCUS
Description of change:  WebFOCUS will be taken offline to make some configuration changes
Downtime window start: 3:00 AM
Downtime window end: 3:15 AM
Affected services:  WebFOCUS production
Affected systems:  ibiweb4.fau.edu
Expected End-user impact: During this time, WebFOCUS will be temporarily unavailable.

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Server maintenance – Apply Updates to Virtualization Hosts
Description of change:  OIT will be applying updates to our virtualization hosts.
Downtime window start: 3:00 AM
Downtime window end: 7:00 AM
Affected services:  Banner
Affected systems: boc22esxi46-48.fau.edu,  boc22esxi54-56.fau.edu
Expected End-user impact:  During this time, Banner may experience service interruption.
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Posted in Banner and Admin Systems, Network and Telecom, Systems

[RESOLVED] Slowness with some services

** UPDATE **

All services are operating normally at this time.

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We are currently experiencing slowness with some services, such as Workday, email, Banner INB, Self-service, and possibly some others. We are currently investigating the issue and will post an update once we know more.

We apologize for the inconvenience.

OIT

Posted in Banner and Admin Systems, Educational Technologies, Email, Google App Status Feed, Instructional Technologies, Network and Telecom, Systems, Uncategorized, Workday

OIT Systems Maintenance, Thurs. June 29 from 12:01AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 06/29/2017 from 12:01 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

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Server maintenance – Application migration
Description of change: OIT is moving services from an unprotected network to a protected network​
Downtime window start: 5:00 AM
Downtime window end: 6:00 AM
Affected services: piwik, privateeye, privateeyetest, fauvcp, kiosk, swifttickets, notify, webferret, baselinelistentest, baselinelisten, macverter, sso-module, phonebill2, chessboard, mfa, password, pt, ach, netreg
Affected systems: Servers: talonx1, talonx2, lintalon0, lintalon1, lintalon2​ – Bigip: talon.fau.edu
Expected End-user impact: During this time, the affected services will be unavailable

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Server maintenance – ODS upgrade
Description of change: OIT is upgrading ODS from version 8.5 to 9.0​
Downtime window start: 3:00 AM
Downtime window end: 6:00 AM
Affected services: ODS production environment. WebFocus won’t be able to connect to the ODS database.​
Affected systems: odsprod​
Expected End-user impact: During this time, ODS and WebFocus will be unavailable

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Banner maintenance – Financial Aid patches
Description of change: The Financial Aid office has requested the installation of the two referenced patches in Banner on June 29, 2017. The patches contain code for FISAP updates and updates to the Pell Grant disbursement process, both of which are critical to keeping Banner up-to-date and working in production.
Downtime window start: 3:00 AM
Downtime window end: 7:00 AM
Affected services: Not applicable
Affected systems: Banner Financial Aid
Expected End-user impact: During this time, ​no end-user impact is anticipated

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Banner maintenance – Banner 8/Banner XE upgrades for Web Tailor and Application Navigator
Description of change: Installation of Web Tailor 8.8.2 upgrade and Application Navigator 2.1.0 upgrade. Web Tailor provides support for the Application Navigiator process and these two upgrades are required to allow access to both Banner 8 and Banner XE once the single sign on process is in place.
Downtime window start: 3:00 AM
Downtime window end: 7:00 AM
Affected services: Banner SSB
Affected systems: ​Banner 8 Web Tailor module in production, Banner XE Application Navigator module in production
Expected End-user impact: During this time, Banner SSB will be unavailable

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Server Maintenance – Telephone billing server upgrade
Description of change: OIT will be performing server maintenance on the telephone billing server
Downtime window start: 12:00 AM
Downtime window end: 1:00 AM
Affected services: Telephone billing
Affected systems: Boc22comm1​
Expected End-user impact: During this time, no end-user impact is anticipated

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Posted in Banner and Admin Systems, Network and Telecom, Systems, Uncategorized

[RESOLVED]Password change/reset delays

Status: 6/21/17 6:45PM

The password change/reset delays have been resolved and are back to functioning as normal.

We appreciate your patience and support.

OIT

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Status: 6/21/17 5:30PM

Please be advised that the issue with password change delays has been resolved, however, the system is currently processing the password changes and should normalize in no more than a couple of hours. If you change your password during this time please be aware that it may take some time to propagate to all systems.

We appreciate your patience.

OIT

 

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Password changes/reset is currently experiencing extended delays. We recommend holding off changing your password until further notice.

We are working with due diligence to resolve this issue.

We appreciate your patience during this time.

OIT

Posted in Banner and Admin Systems, Educational Technologies, Email, Google App Status Feed, Instructional Technologies, Network and Telecom, Systems, Uncategorized, Workday

OIT Systems Maintenance, Thurs. June 22 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 06/22/2017 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

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Application maintenance – Workday
Description of change: Workday will be updated to improve how users login in.
Downtime window start: 5:00 AM
Downtime window end: 6:00 AM
Affected services: Workday Production, Implementation, and Preview​
Affected systems: workday.fau.edu​
Expected End-user impact: During this time, users may be unable to login.

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Server maintenance – Upgrade ODS to the new version ODS 9.0
Description of change: OIT is upgrading ODS from version 8.5 to 9.0​
Downtime window start: 3:00 AM
Downtime window end: 6:00 AM
Affected services: ODS production environment. WebFocus won’t be able to connect to the ODS database.​
Affected systems: odsprod​
Expected End-user impact: During this time, ODS will be unavailable.​

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Hardware maintenance – Telephone system core battery replacement
Description of change: The current telephone battery system will be replaced with a new battery system.
Downtime window start: 6/22/2017 10:00 PM
Downtime window end: 6/23/2017 6:00 AM
Affected services: Inbound and outbound calling
Affected systems: AT&T smart jacks, call processing
Expected End-user impact: During this time, there will be intermittent disruption of inbound and outbound telephone calls. In the event of an emergency end-users should use a cellular or non FAU phone to dial 911.

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Server maintenance – Banner XE
Description of change: This upgrade builds onto the infrastructure for all of the other Banner XE modules and specifically supports the latest upgrade and modification of the Student Registration Self Service module.
Downtime window start: 3:00 AM
Downtime window end: 7:00 AM
Affected services: Banner XE
Affected systems: Banner XE
Expected End-user impact: During this time we do not anticipate any end-user impact.

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Server maintenance – Banner XE Student Registration Self Service
Description of change: This upgrade expands the functionality of the Student Registration Self Service module
Downtime window start: 3:00 AM
Downtime window end: 7:00 AM
Affected services: Banner XE Student registration self-service
Affected systems: Banner XE Student Registration Self Service module
Expected End-user impact: During this time, Banner XE self service link will be unavailable for a brief time

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Posted in Banner and Admin Systems, Network and Telecom, Systems, Workday

[RESOLVED] Intermittent issues with single-sign on (SSO)

We are currently experiencing intermittent issues with single-sign on. This impacts services such as Workday and Canvas. We are working on resolving the issue as soon as possible.

We apologize for the inconvenience this may cause.

OIT

Posted in Banner and Admin Systems, Educational Technologies, Systems, Workday