OIT Systems Maintenance, Thurs. Oct 6 from 12:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 10/06/2022 from 12:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:


REDCap Update
Description of change: REDCap will be offline while the Office of Information Technology performs routine maintenance.
Downtime window start: 10/06/2022 12:00 AM
Downtime window end: 10/06/2022 1:00 AM
Affected services: RedCap
End-user impact: Service will be offline for everyone during update.


Server Maintenance Aptitude Remote Service
Description of change: The Office of Information Technology will be performing maintenance on a remote server used by the Aptitude team and other OIT users.
Downtime window start: 10/06/2022 8:00 PM
Downtime window end: 10/06/2022 9:00 PM
Affected services: Aptitude Remote Service
End-user impact: Aptitude and users from IEA that use this server to RDP to other servers.


Posted in Research Computing, Systems

OIT Systems Maintenance, Thurs. Sept 29 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 09/29/2022 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:


Disallow personal devices from being managed by FAU’s Microsoft tenant
Description of change: OIT will be disabling the feature that allows personal devices to be joined to FAU’s Microsoft Azure AD.
Downtime window start: 09/29/2022 6:00 AM
Downtime window end: 09/29/2022 6:00 AM
Affected services: Personal devices
End-user impact: End users will no longer be able to join their personal devices to Azure AD


Server Maintenance
Description of change: OIT will be performing server maintenance on Banner. During this time, access to the job scheduling system may be unavailable.
Downtime window start: 09/29/2022 5:00 AM
Downtime window end: 09/29/2022 7:00 AM
Affected services: Appworx
End-user impact: Appworx will be unavailable during the upgrade.


Posted in Banner and Admin Systems, Systems

[RESOLVED] System Outage – Help Desk Ticketing

***UPDATE*****

The help desk ticketing system is back online. The vendor is monitoring the system to make sure it is stable.

*******************

We are currently experiencing issues with our help desk ticketing system. We have contacted our vendor and they are investigating the issue.

Posted in Systems

OIT Systems Maintenance, Thurs. Sept 29 from 12:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 9/29/2022 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:


Network Registration Upgrade
Description of change: The network registration system and part of the Library’s EZproxy authentication system will be upgraded and migrated to new infrastructure. These upgrades include several features requested by end users at The University. The new features are:
FAUGuest Wireless will support email addresses.
FAUGuest Wireless now supports FAU’s current theme and usability standards
Performance improvements to Network Registration
Downtime window start: 09/22/2022 5:00 AM
Downtime window end: 09/22/2022 5:30 AM
Affected services: Network registration
End-user impact: The FAU Guest network registration system will get a new theme applied and will support email. There should be no other user impact.


Graduate Admissions Update
Description of change: OIT will be migrating the Graduate Admissions Application to new infrastructure.
Downtime window start: 09/22/2022 3:00 AM
Downtime window end: 09/22/2022 7:00 AM
Affected services: Graduate Admissions application and College of Business admissions application
End-user impact: No end-user impact is expected.


Upgrade to International Student Services server
Description of change: OIT will upgrade the server for International Student Services
Downtime window start:09/20/2022 3:30 PM
Downtime window end: 09/20/2022 4:30 PM
Affected services: International Student Services
End-user impact: The server will be offline during the upgrade. As such, services running on the server will not be available.


RedCAP Update
Description of change:
Downtime window start: 09/22/2022 12:00 AM
Downtime window end: 09/22/2022 1:00 AM
Affected services: RedCAP
End-user impact: Service will be offline for everyone during update.


Posted in Research Computing, Systems, Uncategorized

OIT Systems Maintenance, Thurs. Sept 15 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 09/15/2022 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:


Network Registration Upgrade
Description of change: The network registration system and part of the Library’s EZproxy authentication system will be upgraded and migrated to new infrastructure. These upgrades include several new features: FAUGuest Wireless will support email addresses. FAUGuest Wireless now supports FAU’s current theme and usability standards. Performance improvements to Network Registration.
Downtime window start: 09/15/2022 5:00 AM
Downtime window end: 09/15/2022 5:30 AM
Affected services: Network Registration
End User Impact: The FAU Guest registration system has a new theme and supports email. There should be no other user impact.


Desktop Security Change
Description of change: OIT will be making a security related change to desktops.
Downtime window start: 09/15/2022 8:00 AM
Downtime window end: 09/15/2022 8:00 AM
Affected services: All desktops and laptops joined to the FAU domain.
End User Impact: No end-user impact is expected


REDCap Update
Description of change: REDCap will be offline while the Office of Information Technology performs routine maintenance.
Downtime window start: 09/15/2022 12:00 AM
Downtime window end: 09/15/2022 1:00 AM
Affected services: RedCap
End User Impact: Service will be offline for everyone during update.


Graduate Admissions Update
Description of change: OIT will be migrating the Graduate Admissions Application to new infrastructure.
Downtime window start: 09/15/2022 3:00 AM
Downtime window end: 09/15/2022 7:00 AM
Affected services: Graduate Admissions Application
End User Impact: No end-user impact is expected.


Minor update to Course Entry Quiz submission action
Description of change: OIT will apply updates to better handle course entry submissions that cause authentication check to redirect user to course quiz list instead of error.
Downtime window start: 09/15/2022 5:00 PM
Downtime window end: 09/15/2022 5:30 PM
Affected services: Course Entry Quiz
End User Impact: No end-user impact is expected.


Banner extract program change
Description of change: OIT will update Banner to include VA instructional method in Banner
Downtime window start: 09/15/2022 12:00 AM
Downtime window end: 09/15/2022 5:00 AM
Affected services: Banner
End User Impact: No end-user impact is expected.


Research Computing HPC Cluster Image Update
Description of change: OIT will be applying an image upgrade on the research computing cluster.
Downtime window start: 09/15/2022 8:00 AM
Downtime window end: 09/19/2022 8:00 AM
Affected services: research computing cluster
End User Impact: The cluster scheduling software will reboot each node as they become idle.


Posted in Uncategorized

OIT Systems Maintenance, Thurs. Sept 8 from 12:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 09/08/2022 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:


Certificate Renewal
Description of change: The research computing team will be renewing or replacing the certificates on the following services:
Hipaa file system listener for frevvo
General Purpose file system listener for Frevvo
Redcap File Storage
Redcap
Graduate Application
Downtime window start: 09/08/2022 3:00 AM
Downtime window end: 09/08/2022 6:00 AM
Affected services: Hipaa file system listener for Frevvo, General Purpose file system listener for Frevvo, Redcap File Storage, Redcap, Graduate Application
Expected End-user impact: No end-user impact is expected


Server Maintenance
Description of change: OIT is updating certificates to ensure secure data transfer on servers related to user account management.
Downtime window start: 09/08/2022 4:00 AM
Downtime window end: 09/08/2022 5:00 AM
Affected services: User account management system – OUD
Expected End-user impact: No end-user impact is expected


Server Maintenance
Description of change: OIT is updating certificates to ensure secure web data transfer (https) on our document management system servers (onbase).
Downtime window start: 09/08/2022 3:00 AM
Downtime window end: 09/08/2022 4:00 AM
Affected services: Document management system – Onbase
Expected End-user impact: No end-user impact is expected


Email Security Change
Description of change: OIT Security is applying an email security change to only OIT accounts.
Downtime window start: 09/08/2022 8:30 AM
Downtime window end: 09/08/2022 8:35 AM
Affected services: Email
Expected End-user impact: No end-user impact is expected


Desktop Security Change
Description of change: OIT will be making a security related change to desktops on the Boca campus.
Downtime window start: 09/08/2022 8:00 AM
Downtime window end: 09/08/2022 8:00 AM
Affected services: OIT supported desktops and laptops on Boca campus
Expected End-user impact: No end-user impact is expected


Banner Maintenance
Description of change: OIT is upgrading BANNER Financial Aid for the 2021–22 FISAP reporting.
Downtime window start: 09/08/2022 3:00 AM
Downtime window end: 09/08/2022 5:00 AM
Affected services: Banner
Expected End-user impact: No end-user impact is expected


System Configuration Change
Description of change: OIT will be performing security ​enhancements on the HBOI campus.
Downtime window start 09/08/2022 4:00 AM
Downtime window end 09/08/2022 4:30 AM
Affected services: ​LDAP Authentication, Multicast Name Resolution
Expected End-user impact: No end-user impact is expected​


Canvas Subaccount Clean Up
Description of change: OIT is reorganizing the Canvas Subaccounts to facilitate more precise use of plugins for proper groups in Canvas.
Downtime window start: 09/07/2022 11:30 PM
Downtime window end: 09/08/2022 3:30 AM
Affected services: Canvas
Expected End-user impact: No end-user impact is expected


REDCap Update
Description of change: This is a routine REDCap update.
Downtime window start: 09/08/2022 12:00 AM
Downtime window end: 09/08/2022 1:00 AM
Affected services: REDCap
Expected End-user impact: REDCap will be unavailable during the update.


Posted in Banner and Admin Systems, Canvas / LMS, Educational Technologies, Email, Research Computing, Systems

OIT Systems Maintenance, Thurs. Sept 1 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 09/01/2022 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:


Desktop Configuration Change
Description of change: ​OIT will be making a security change to desktops in CM22.
Downtime window start 9/1/2022 8:30 AM
Downtime window end 9/1/2022 8:30 AM
Affected services: Windows Defender
Expected End-user impact: ​None, some security settings in Windows Defender will be enabled and will not be allowed to be turned off.


Microsoft 365 License Migration
Description of change: OIT will be migrating users to a new Microsoft 365 license​
Downtime window start 9/1/2022 6:00 AM
Downtime window end 9/1/2022 6:05 AM
Affected services: All 365 services​
Expected End-user impact: No end user impact is expected​


REDCap Update
Description of change: ​Research computing will conduct routine maintenance on REDCap
Downtime window start 9/1/2022 12:00 AM
Downtime window end 9/1/2022 1:00 AM
Affected services: REDCap database & REDCap (shown on the REDCap KB page)
Expected End-user impact: ​REDCap will be offline during the update.


Posted in Research Computing, Systems

OIT Systems Maintenance, Thurs. Aug 4 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches, and other health checks on Thursday, 08/04/2022 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:


Network Registration Update
Description of change: OIT will be deploying an improved version of the network registration system which introduces support for international phone numbers and corrects a bug in the administrative tool.
Downtime window start 8/4/2022 3:00 AM
Downtime window end 8/4/2022 4:00 AM
Affected services: Network Registration and the FAU Guest wireless portal ​will be offline during this maintenance
Expected End-user impact: ​Network Registration and the FAU Guest wireless portal ​will be offline during this maintenance.
Users who have already connected to Guest Wireless will not experience any outage.


Graduate Admissions Application Upgrade
Description of change: Support for Corporate Programs will be added to the Graduate Admissions Application.
Downtime window start 8/4/2022 3:00 AM
Downtime window end 8/4/2022 6:00 AM
Affected services: ​Graduate admissions app for College of Business
Expected End-user impact: Corporate Program applicants will be able to create admissions applications and they will automatically be tagged correctly in Banner.


Posted in Network and Telecom, Systems

OIT Systems Maintenance, Thurs. July 28 from 1:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 07/28/2022 from 1:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:


REDCap Maintenance
Description of change: OIT will be doing REDCap maintenance.​
Downtime window start 7/28/2022 1:00 AM
Downtime window end 7/28/2022 2:00 AM
Affected services: REDCap​
Expected End-user impact: ​REDCap will be offline during the update


Posted in Research Computing, Systems

OIT Systems Maintenance, Thurs. June 30, from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 06/30/2022 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:


Server configuration change
Description of change: ​​OIT will be performing some configuration changes affecting servers at 5:00 a.m. on Thursday June 30th. No end-user impact is expected.
Downtime window start 6/30/2022 5:00 AM
Downtime window end 6/30/2022 5:30 AM
Affected services: ​MYFAU
Expected End-user impact: ​No end-user impact expected


Failed server hardware replacement
Description of change: OIT will be replacing a defective unit that supports the server infrastructure​
Downtime window start 6/30/2022 3:00 AM
Downtime window end 6/30/2022 5:00 AM
Affected services: All services​
Expected End-user impact: No end-user impact expected​


Server configuration change
Description of change: ​OIT will be performing some configuration changes affecting servers at 6:00 a.m. on Thursday June 30th. No end-user impact is expected.
Downtime window start 6/30/2022 6:00 AM
Downtime window end 6/30/2022 6:30 AM
Affected services: Single Sign-On (SSO)​
Expected End-user impact: ​No end-user impact expected


Posted in Systems
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