OIT Systems Maintenance, Thurs. Aug 13 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 0/13/2020 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

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Single Sign On update
Description of change: The University single sign on system will be updated to apply a permanent fix for script popup errors experienced for local installs of Hyland and Webex. Updates will also be applied for a future integration of Okta for the Board of Governors and a fix for an error in OmniUpdate. Users may experience a short period where they cannot login during this maintenance.
Downtime window start: 8/13/2020 6:00 AM
Downtime window end: 8/13/2020 7:00 AM
Affected services: All services that use single sign on.
Expected End-user impact: During this time, single sign on will go offline for 1-5 minutes while the system restarts. Users may experience a short period where they cannot login during this maintenance.

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Posted in Systems

OIT Systems Maintenance, Thurs. Aug 8 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 08/06/2020 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

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Server Maintenance
Description of change: OIT will be moving a virtual server to new hardware.
Downtime window start: 8/6/2020 3:00 AM
Downtime window end: 8/6/2020 6:00 AM
Affected services: Jira and Confluence (jira.fau.edu and kb.fau.edu)
Expected End-user impact: During this time, services listed will be unavailable. Users may also lose their work if it was entered after the clone was created.

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Restrict SharePoint/OneDrive shareable links expiration
Description of change: OIT will be restricting SharePoint/OneDrive shareable links to a 30 day validity ​
Downtime window start: 8/6/2020 3:00 AM
Downtime window end: 8/6/2020 3:05 AM
Affected services: SharePoint, Onedrive​
Expected End-user impact: During this time, there is no end-user impact. After the change, users will only be allowed to make a shareable link for OneDrive/SharePoint with a validity of up to 30 days

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Enable endpoint encryption on OIT managed devices
Description of change: OIT will be enabling Bitlocker on OIT managed clients​
Downtime window start: 8/6/2020 3:00 AM
Downtime window end: 8/6/2020 3:05 AM
Affected services: Client devices
Expected End-user impact: During this time, ​no end-user impact is expected.

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Software Update (OnBase)
Description of change: OIT is updating the program used for accessing the Onbase Document Management System​
Downtime window start: 8/6/2020 6:00 AM
Downtime window end: 8/6/2020 7:00 AM
Affected services: OnBase Document Management System​
Expected End-user impact: During this time, no end-user impact is expected​

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Posted in Uncategorized

OIT Systems Maintenance, Thurs. July 30 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 07/30/2020 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

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Database Maintenance
Description of change: ​Apply July 2020 Oracle patchset updates to all production databases
Downtime window start: 7/30/2020 3:00 AM
Downtime window end: 7/30/2020 7:00 AM
Affected services:
Banner production: Admin Pages (Forms), Application Navigator, Banner Access Manager, Banner self-service, Touchnet – Payments/Deposits, Workflow, uAchieve – DARS, FLVS, Transcripts
Appworx
Harvest
ODS
FAUDW Warehouse: DWPROD: OwlDone, DWPROD: FinancialAid Attendance Survey
IEAP Warehouse
WebFOCUS/ReportCaster
OIM: Account claiming, Password resets
MSOP Instance:
ACH_PROD: ACH or VPAS
GBP_PROD: Mandatory Course Entry Quiz
WORKDESK_PROD: accounts.fau.edu – Accounts Self Service
CANV_EGRADES_PROD: Canvas Electronic Grading “Banner Grade Submissions” in Canvas
FAUVISITOR_PROD: Wireless network authentication for guests.
FREVVOAPI_PROD: 4P Configuration, Admissions Status, Znumber page, ssoauth.fau.edu/*, egrades.fau.edu/* (except egrades itself)
GROUPER_PROD: Group Management – grouper.fau.edu
PHONEBILL_PROD: Phonebill application pre latest system.
PWDEXPIRE_PROD: Password expiration
REG_PROD: network registration, talon.fau.edu/netreg, talon.fau.edu/networkregistrationadmin, DHCP Logger
FREVVO61_PROD: Frevvo
NEWUNDERGRAD_PROD: Undergraduate Admissions
OWLAPP_PROD: Graduate Admissions
OWLRESIDENCY_PROD: Residency Project
ONBOARDUSR: OwlDone​​​
Expected end-user impact: During this time, the listed services will be temporarily offline while the patches are applied. Some applications may need to be restarted after the maintenance is complete.

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Several Snaplogic pipelines to support Covid Projects and Attestation frevvo form
Description of change: ​pipelines reading from workday and csvs, and the attestation form is a wellness check that employees/students that are returning to campus need to fill out
Downtime window start: 7/30/2020 12:00 AM
Downtime window end: 7/30/2020 12:00 AM
Affected services: Snaplogic, Workday, Frevvo
Expected end-user impact: During this time, no end-user impact is expected. ​Employees/students that are requiered to go back to work need to fill out an attestaion form before returning to campus

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Single Sign On Upgrade
Description of change: The University single sign on system will be updated to support improved prompting functionality.
Downtime window start: 7/30/2020 3:00 AM
Downtime window end: 7/30/2020 4:00 AM
Affected services: Single Sign On System (4P) prompt​
Expected end-user impact: During this time, single sign on (SSO) will go offline for 1 – 5 minutes while the prompting system restarts. ​

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Server configuration change
Description of change: ​OIT will be changing a parameter on it’s storage system to make inter-system communication more secure
Downtime window start: 7/30/2020 6:00 AM
Downtime window end: 7/30/2020 6:05 AM
Affected services: All services​
Expected end-user impact: During this time, no end-user impact is expected

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RocketChat Upgrade
Description of change: OIT will update RocketChat to the latest released version in GitHub​
Downtime window start: 7/30/2020 3:00 AM
Downtime window end: 7/30/2020 4:00 AM
Affected services: RocketChat and RocketChat SMS
Expected end-user impact: During this time, RocketChat and the chat services that utilize it will be unavailable. ​

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Posted in Banner and Admin Systems, Systems

OIT Systems Maintenance, Thurs. July 23 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 07/23/2020 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

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Server Maintenance
Description of change: OIT will be changing the domain a few servers are joined to.
Downtime window start: 7/23/2020 3:00 AM
Downtime window end: 7/23/2020 5:00 AM
Affected services: SMB/SFTP file sharing on Andisec, Speech server for the FAU main phone line
Expected End-user impact: During this time, file sharing on Andisec and the automated operator for the FAU main phone line will be unavailable.

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Server configuration change
Description of change: ​OIT will be changing a parameter on it’s storage system to make inter-system communication more secure
Downtime window start: 7/23/2020 6:00 AM
Downtime window end: 7/23/2020 6:05 AM
Affected services: ​All Services
Expected End-user impact: During this time, no end-user impact is expected

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Run SHATAEQ Deletion scripts in Production
Description of change: OIT will run the scripts necessary delete the workspace records requested by the Undergraduate Admissions department
Downtime window start: 7/23/2020 3:00 AM
Downtime window end: 7/23/2020 3:20 AM
Affected services: ​​Three Banner tables will have some workspace records deleted resulting in minimal delays in access time.
Expected End-user impact: During this time, no end-user impact is expected

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Posted in Banner and Admin Systems, Systems

OIT Systems Maintenance, Thurs. July 16 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 07/16/2020 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

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Server Maintenance
Description of change: OIT will be changing the domain a few servers are joined to.
Downtime window start: 7/16/2020 5:00 AM
Downtime window end: 7/16/2020 6:00 AM
Affected services: Crestron Fusion, Wowza Streaming Engine
Expected End-user impact: During this time, services hosted by the listed servers will be unavailable.

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Posted in Systems

OIT Systems Maintenance, Thurs. July 9 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 07/09/2020 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

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Backup server upgrade
Description of change: OIT will upgrade on-prem crashplan backup server.
Downtime window start: 7/9/2020 5:00 AM
Downtime window end: 7/9/2020 6:00 AM
Affected services: Crashplan​
Expected End-user impact: During this time, Crashplan backups will not work. Backups will resume once the upgrade is completed.

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Server Maintenance
Description of change: OIT will be enabling a feature to continually clean up old hostnames from DNS.
Downtime window start: 7/9/2020 5:00 AM
Downtime window end: 7/9/2020 5:00 AM
Affected services: Internal AD DNS (ad.fau.edu and irm.ad.fau.edu)
Expected End-user impact: Computers joined to the IRM or FAU domain may lose their DNS record if they have been unable to update it. This should self resolve in 24 hours or less or can be resolved manually.

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BHRIC VMware Horizon Upgrade to 7.12
Description of change: OIT will upgrade the BHRIC VMware Horizon to 7.12
Downtime window start: 7/9/2020 12:05 AM
Downtime window end: 7/9/2020 5:05 AM
Affected services: https://vhealth.fau.edu, https://vhealthon.fau.edu, horizon admin, vmware composer
Expected End-user impact: During this time, end users of the BHRIC VMware infrastructure will not be able to login to VMware services.

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BHRIC MySQL Server Storage Adjustment
Description of change: OIT will move the MySQL storage to an alternative storage partition to protect against back file growth and add certificates for mysql with tls.
Downtime window start: 7/9/2020 3:00 AM
Downtime window end: 7/9/2020 3:15 AM
Affected services: SaraAlert and Redcap​
Expected End-user impact: During this time, SaraAlert and Redcap will be offline for 5 – 10 minutes while the data is moved.

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Web Services Load Balancer Maintenance
Description of change: OIT is performing an upgrade on load balancers that manage many of FAU’s major web services.​
Downtime window start: 7/9/2020 3:00 AM
Downtime window end: 7/9/2020 7:00 AM
Affected services: All services served by virtual servers hosted by the BigIP load balancers. These include but may not be limited to: owlapp, sso, papercut, sas, myfau, banner, talisma, oud, www, filelocker, ds/ldap, dmz entry point for various coldfusion/grails/tomcat applications, tms, sctforms, etc.​
Services that have cloud or NW presence will be failed over accordingly to lessen impact. E.g. www, oud, sso, myfau
Expected End-user impact: Users connecting to websites served by the BigIP load balancers may experience their sessions being disconnected intermittently as we proceed through the upgrade. Sites should not be down for extended periods of time as the units are being upgraded incrementally and there should be at least one unit providing services throughout the maintenance period.​

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Global Web Services Load Balancer maintenance
Description of change: OIT is upgrading the Global Services Load Balancer with two newer ones. The Global Services Load Balancer (formerly Global Traffic Managers) are responsible for providing resiliency for major web sites/services that FAU provide. This change plan will account for the first step of adding the two new ones into the pool. A later change plan will be written to remove the two older ones.
Downtime window start: 7/9/2020 5:00 AM
Downtime window end: 7/9/2020 6:00 AM
Affected services: Web services/sites that are being managed by the BigIP DNS appliances (formerly GTM). These include many public FAU websites such as www.fau.edu, and departmental subdomains. May also include major services such as SSO, OUD, ADFS, wordpress.​
Expected End-user impact: Durin this time, no end-user impact is expected. The new units have been configured to mirror what the old units serve up and their addition to the mix should be non-intrusive.

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Posted in Email, Systems, Workday

OIT Systems Maintenance, Thurs. July 2 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 07/02/2020 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

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Update account sync to Azure
Description of change: OIT will modify the attributes synced from on-prem directories to Azure
Downtime window start: 7/2/2020 6:00 AM
Downtime window end: 7/2/2020 6:15 AM
Affected services: Office 365 and Azure login
Expected End-user impact: During this time, no end-user impact is expected

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Posted in Systems

OIT Systems Maintenance – Thurs. June 18 from 3:00 AM to 7:00 AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 06/18/2020 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

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Single Sign-on Maintenance
Description of change: OIT will be moving production SSO Metadata server from the Boca Raton data center to Microsoft Azure.
Downtime window start: 6/18/2020 6:00 AM
Downtime window end: 6/18/2020 7:00 AM
Affected services: SSO ​Metadata site. Service providers will not be able to be added or modified during the switchover.
Expected End-user impact: During this time, there should be no end user impact.​

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Server Maintenance
Description of change: OIT will be moving Mediasite servers to a different domain. Mediasite will be unavailable during this time.
Downtime window start: 6/18/2020 4:00 AM
Downtime window end: 6/18/2020 6:00 AM
Affected services: MediaSite
Expected End-user impact: During this time, MediaSite will be unavailable.

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Database Maintenance
Description of change: OIT will apply April 2020 Oracle patchset updates to all production databases​
Downtime window start: 6/18/2020 3:00 AM
Downtime window end: 6/18/2020 7:00 AM
Affected Services:
Banner production
– Admin Pages (Forms)
– Application Navigator
– Banner Access Manager
– Banner self-service
– Touchnet – Payments/Deposits
– Workflow
– uAchieve – DARS
– FLVS
– Transcripts
Appworx
Harvest
ODS
FAUDW Warehouse
– DWPROD: OwlDone
– DWPROD: FinancialAid Attendance Survey
IEAP Warehouse
WebFOCUS/ReportCaster
OIM
– Account claiming
– Password resets
MSOP Instance
– ACH or VPAS
– Mandatory Course Entry Quiz
– accounts.fau.edu – Accounts Self Service
– Canvas Electronic Grading “Banner Grade Submissions” in Canvas
– Wireless network authentication for guests.
– 4P Configuration, Admissions Status, Znumber page, ssoauth.fau.edu/*, egrades.fau.edu/* (except egrades itself)
– Group Management – grouper.fau.edu
– Phonebill application pre latest system.
– Password expiration
– network registration, talon.fau.edu/netreg, talon.fau.edu/networkregistrationadmin, DHCP Logger
– Frevvo – University forms
– Undergraduate Admissions
– Graduate Admissions
– Residency Project
– OwlDone
Expected End-user impact: During this time, the listed services will be temporarily offline while the patches are applied. Some applications may need to be restarted after the maintenance is complete.

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Website Maintenance
Description of change: OIT will be moving several websites to a new web server.
Downtime window start: 6/18/2020 3:00 AM
Downtime window end: 6/18/2020 4:00 AM
Affected services:
– andi.fau.edu
– home.fau.edu
– student.fau.edu
Expected End-user impact: During this time, the websites listed will experience 5-10 minutes of downtime.

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REDCap Database Upgrade
Description of change: OIT will be updating the REDCap database server​
Downtime window start: 6/18/2020 3:00 AM
Downtime window end: 6/18/2020 4:00 AM
Affected services: REDCap​
Expected End-user impact: During this time, REDCap will be offline for 10 – 15 minutes while we sync the database between the old and new servers.​

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REDCap Application Upgrade
Description of change: OIT will be updating the REDCap​ application
Downtime window start: 6/18/2020 4:00 AM
Downtime window end: 6/18/2020 5:00 AM
Affected services: Update REDCap application​
Expected End-user impact: During this time, no end-user impact is expected.

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OnBase Maintenance
Description of change: OIT will be adding new document types and functionality to production OnBase​. This update will take place over two days.
Downtime window start: 6/18/2020 3:00 AM – 7:00 AM
Downtime window end: 6/19/2020 3:00 AM – 7:00 AM
Affected services: OnBase desktop and web client
Expected End-user impact: During this time, OnBase will not be accessible. We will be doing​ this during off hours to minimize end-user impact.

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Posted in Banner and Admin Systems, Educational Technologies, Network and Telecom, Systems

[RESOLVED] Help Desk Ticketing System Unavailable

** UPDATE**

The help desk ticketing system is back online.

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The help desk ticketing system is currently unavailable. We are working with the vendor to resolve the issue as soon as possible.

OIT

Posted in Banner and Admin Systems, Canvas / LMS, Educational Technologies, Email, Instructional Technologies, Network and Telecom, Systems, Uncategorized, Workday

OIT Systems Maintenance, Thurs. June 11 from 1:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 06/11/2020 from 1:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

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BANNER XE DB Upgrade 9.18.0 release and co-requisite releases
Description of change: OIT ​Production Support will upgrading Banner XE database and modules to a new version.
Downtime window start 6/11/2020 1:00 AM
Downtime window end 6/11/2020 7:00 AM
Affected services: Banner XE System, Self-Service
Expected End-user impact: During this time, the Banner system and Banner services, such as Self-Service will be unavailable the installation of the code.​

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Posted in Banner and Admin Systems