OIT Systems Maintenance, Thurs. Sept 27 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 09/27/2018 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

*************************************************************************************
Server Maintenance – Inbound email update
Description of change:
Downtime window start: 3:00 AM
Downtime window end: 6:00 AM
Affected services: Inbound email
Outbound email: smtp.fau.edu
Affected systems: email servers
Expected End-user impact: During this time there will be minimal to no impact. Outbound email using smtp.fau.edu may be delayed and/or may get bounced back depending on how the individual server is configured. Inbound email may be delayed during the change window.

*************************************************************************************
Banner Maintenance
Description of change: OIT will be upgrading several Banner modules
These modules include: Student, Account Receivable, and Financial Aid
Downtime window start: 2:00 AM
Downtime window end: 7:00 AM
Affected services: Banner 8, Banner XE, Application Navigator and Self-Service
Affected systems: Banner
Expected End-user impact: During this time, users may not be able to connect to Banner and or Self-Service during the installation.

*************************************************************************************
Application Maintenance – Forms.fau.edu user and role sync
Description of change: OIT will begin syncing all Employees and their roles into forms.fau.edu’s database one per day.
Downtime window start: 3:00 AM
Downtime window end: 3:00 AM
Affected services: forms.fau.edu​
Affected systems: frevvo server
Expected End-user impact: During this time there is no end-user impact. After the change, users will be able to accurately route forms to employees as needed.

************************************************************************************
Identity Management
Description of change: ​Upgrades and patches which may require restart.​ User management application will be upgraded to v. 0.2.4
Downtime window start: 5:00 AM
Downtime window end: 6:00 AM
Affected services: ​OIM web servers
Affected systems: Changes are occurring to back end services. User should not see any impact on their existing services due to this changes.
Expected End-user impact: During this time, no end-user impact is expected.

*************************************************************************************
Jupiter Data Center migration.
Description of change: OIT is condensing 4 Jupiter racks into 2. This will require downtime for all services on the Jupiter campus.​
Downtime window start: 3:00 AM
Downtime window end: 7:00 AM
Affected services: All services on the Jupiter campus including Domain Authentication, DNS, DHCP, LDAP, application and file share services. All Video Conferencing services.
Affected systems: Jupiter Domain controllers, Jupiter File Servers, VC server equipment, Jupiter Application Servers.
Expected End-user impact: During this time, users will be without the majority of computing services on the Jupiter campus during this 4 hour window. This will include login authentication, Jupiter application and Jupiter server shares, plus all VC services.

Posted in Banner and Admin Systems, Email, Systems

OIT Systems Maintenance, Thurs. Sept. 20 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 09/20/2018 from 3:00 AM to 7:00 AM during OIT maintenance window.  In addition, the following systems will be specifically impacted:

*************************************************************************************
Applicaton Maintenance –  uAchieve
Description of change:  OIT will make some updates to uAchieve system.
Downtime window start: 5:00 AM
Downtime window end: 7:00 AM
Affected services: uAchieve degree auditing system
Affected systems: uAchieve server
Expected End-user impact: During this time, the uAchieve website will be temporarily unavailable.

*************************************************************************************
Server maintenance (IP Change) – FAU website
Description of change: We will be changing the IPs of the webnet servers (4-8) from 10.50.65.x to 10.19.40.x
Downtime window start: 5:00 AM
Downtime window end: 6:00 AM
Affected services:  The FAU website may be inaccessible for a second while the load balancer sends users to the next available server.
Affected systems: webnet servers​
Expected End-user impact: During this time, we expect minimal to no user impact as we will be making changes one server at a time.

*************************************************************************************

Posted in Systems

OIT Systems Maintenance, Thurs. Sept. 13 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 09/13/2018 from 3:00 AM to 7:00 AM during OIT maintenance window.  In addition, the following systems will be specifically impacted:

*************************************************************************************
Network Upgrade – Library MPLS 10g Router Upgrade
Description of change: Networking is performing an upgrade of the LY3 Building complex. All network services in building will be offline during the cutover.
Downtime window start: 5:00 AM
Downtime window end: 7:00 AM
Affected services: Library Building network services. Wireless and wired.
Affected systems: All network devices in LY3
Expected End-user impact:  During this time network services in the Library building will be offline. Once back online, end users m​ay need to reboot.

Posted in Network and Telecom

OIT Systems Maintenance, Thurs. Sept. 6 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 09/06/2018 from 3:00 AM to 7:00 AM during OIT maintenance window.  In addition, the following systems will be specifically impacted:

*************************************************************************************
Identity Management Server upgrade
Description of change: OIT will be upgrading and applying patches to the Identity Management servers
Downtime window start: 5:00 AM
Downtime window end: 6:00 AM
Affected services: Identity Management, Account Self Service
Affected systems: OIM servers
Expected End-user impact: During this time no end-user impact is expected as the changes are occurring to back end services.

*************************************************************************************
OIT database server maintenance
Description of change: OIT will be migrating several databases to new hardware
Downtime window start: 3:00 AM
Downtime window end: 5:00 AM
Affected services: EMS, Master Calendar, Frevvo, Jira, Owlcard, Private Eye, Tech Fee, Software License site, FacStaff Alert, eCollege, ​Attorney’s site, Medicine
Affected systems: Microsoft SQL databases
Expected End-user impact: During this time, the services and databases listed above will be unavailable

*************************************************************************************
Windows configuration and deployment system upgrade
Description of change: OIT will be upgrading the system that provides configuration, deployment, and updates to Windows clients to the latest version​
Downtime window start: 3:00 AM
Downtime window end: 6:00 AM
Affected services: OS deployments, app installs, windows updates from SCCM​
Affected systems: SCCM server
Expected End-user impact: During this time, all OS deployments, app installs, and Windows updates from SCCM will be unavailable

*************************************************************************************
Upgrade Application License Server
Description of change: OIT will be moving an application license server to a newer server operating system.
Downtime window start: 3:00 AM
Downtime window end: 6:00 AM
Affected services: Meeting Matrix (application solely used by Student Union)
Affected systems: fauappsrv2, boc22mtgmtrx16
Expected End-user impact:  Affected users may need to remap network shares and possibly reinstall the meeting matrix client.

************************************************************************************

Posted in Systems

OIT Systems Maintenance, Thurs. Aug 30 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 08/30/2018 from 3:00 AM to 7:00 AM during OIT maintenance window.  In addition, the following systems will be specifically impacted:

*************************************************************************************
Reporting and metrics tools maintenance
Description of change: The hardware systems supporting OIT’s SAS implementation will be updated​
Downtime window start: 3:00 AM
Downtime window end: 5:00 AM
Affected services: SAS
Affected systems: SAS servers
Expected End-user impact: SAS will be unavailable during the window​

*************************************************************************************

Posted in Systems

OIT Systems Maintenance, Thurs. Aug 2 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 08/02/2018 from 3:00 AM to 7:00 AM during OIT maintenance window.  In addition, the following systems will be specifically impacted:

*************************************************************************************
Banner Maintenance
Description of change: This Ellucian Upgrade/Patch  ( Financial aid 8.32.1 and 8.32.1.1) is needed to for loan processing updates and to resolve issues related to the Federal Grant (Pell) awards
Downtime window start: 3:00 AM
Downtime window end: 5:00 AM
Affected services: Not Applicable
Affected systems: Banner Financial Aid
Expected End-user impact: During this time, no end user impact is anticipated

*************************************************************************************
Server Maintenance
Description of change: OIT will be updating the configuration version of several virtual servers.
Downtime window start  8/2/2018 4:00 AM
Downtime window end  8/2/2018 6:00 AM
Affected services: Blackboard, Jenkins, DHCP, DNS​, SSO / Identity Management, Metadata, Acano Video Conferencing Services
Affected systems: aim, bba servers, boc22appsjenkins, dhcpboc0, dnsboc0, idm1, ldapboc servers, lintalon2, metadata, mp2, shibboleth1p, talonx1, vcdb, vcrecorder, wildfly servers
Expected End-user impact: During this time, listed services will be unavailable or in a degraded state

*************************************************************************************
Banner Self-Service Maintenance
Description of change: Migrating 4 of the 7 Banner Self-Service servers from VMware to Hyper-V.​
Downtime window start  8/2/2018 4:00 AM
Downtime window end  8/2/2018 7:00 AM
Affected services: Banner Self-Service, Banner Workflow
Affected systems: sctcache3, ​sctcache4, sctcache5, sctcache6
Expected End-user impact: During this time, Banner Workflow may be unavailable at times.  The servers not being migrated will keep Banner Self-Service available.

*************************************************************************************
Kofax Server Fixpack
Description of change: Performing changes/applying patches  for improving reliability/stability with Kofax Capture Scan stations
Downtime window start  8/2/2018 5:00 PM
Downtime window end  8/3/2018 8:00 AM
Affected services: Student Record Doc management Processing on the front end (VIP Backend is unaffected)
Affected systems: Kofax server
Expected End-user impact: During this time, the Kofax patch will be installed on 10 workstations​.

************************************************************************************

Posted in Banner and Admin Systems, Systems

OIT Systems Maintenance, Thurs. July 26 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 07/26/2018 from 3:00 AM to 7:00 AM during OIT maintenance window.  In addition, the following systems will be specifically impacted:

*************************************************************************************
Event Management Software Upgrade
Description of change: OIT will be updating the front and back end components for the EMS platform.
Downtime window start: 3:00 AM
Downtime window end: 6:00 AM
Affected services: EMS Desktop clients, Virtual EMS http://events.fau.edu/VirtualEMS, Master Calendar http://events.fau.edu/​MasterCalendar
Affected systems: FAU app and web server
Expected End-user impact: During this time, EMS (both web and desktop client) and Master Calendar will be unavailable. End-users will need to upgrade to new EMS client on desktop. Instructions were provided via email.

*************************************************************************************
Appworx and Harvest Database Maintenance
Description of change: Migrating the database for production Appworx and Harvest from Solaris to Linux.​
Downtime window start: 3:00 AM
Downtime window end: 6:00 AM
Affected services: Production Appworx and Harvest
Affected systems: enzo/oracleapps​
Expected End-user impact: During this time, Appworx and Harvest will be unavailable.  This will impact Appworx jobs that run during this time.​

*************************************************************************************
Identity Management Updates
Description of change: OIT will install patches and upgrades to Oracle Identity Manager to enhance certain features.
Downtime window start: 5:00 AM
Downtime window end: 6:00 AM
Affected services: Identity Management (OIM)
Affected systems: OIM servers
Expected End-user impact:  During this time, no end-user impact is expected. Changes are occurring to back end services and will not require any downtime.

*************************************************************************************
Server Maintenance
Description of change: We are making improvements to the servers that store user related information.​
Downtime window start: 5:00 AM
Downtime window end: 5:30 AM
Affected services: Servers that rely on ldapboc0 and ldapboc1
Affected systems: LDAP servers
Expected End-user impact: During this time, no end-user impact is expected. The change involves redirecting users from old servers to newer servers that are already in service.​

*************************************************************************************
Two-Factor authentication for College of Business Azure Admin users
Description of change: OIT will enable two-factor (DUO) for College of Business Azure Admin users
Downtime window start: 6:00 AM
Downtime window end: 7:00 AM
Affected services:​Shibboleth ADFS integration
Affected systems: Shibboleth servers
Expected End-user impact: College of Business Admin Users will be prompted for two factor when they login to Office 365.

*************************************************************************************

Posted in Banner and Admin Systems, Email, Network and Telecom, Systems

OIT Systems Maintenance, Thurs. July 11 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 07/11/2018 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

***************************************************
uAchieve login maintenance
Description of change: OIT will be updating the uAchieve login mechanism to support role assignment​ upon login.
Downtime window start: 5:00 AM
Downtime window end: 6:00 AM
Affected services: ​uAchieve
Affected systems: uAchieve server
Expected End-user impact: During this time, the uAchieve system will be unavailable for a short period.

***************************************************
Server Upgrade and Maintenance
Description of change: OIT will be upgrading the components of several systems to resolve bugs and add support for newer hardware.​​
Downtime window start: 3:00 AM
Downtime window end: 6:30 AM
Affected services: All services
Affected systems: Various servers
Expected End-user impact: During this time, no end user impact is expected​

***************************************************
Medicine and Nursing email encryption change
Description of change: Changes will be made to College of Medicine and Nursing email encryption
Downtime window start: 6:00 AM
Downtime window end: 6:30 AM
Affected services: Encrypted email for @health.fau.edu users
Affected systems: Exchange 365
Expected End-user impact: Change in behavior for @health.fau.edu users sending encrypted mail

***************************************************

Posted in Systems

OIT Systems Maintenance, Thurs. June 28 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 06/28/2018 from 3:00 AM to 7:00 AM during OIT maintenance window.  In addition, the following systems will be specifically impacted:

*************************************************************************************
Banner Maintenance – Thursday 28th June 3am – 5am
Description of change:  OIT will install a Financial Aid patch needed for Financial Aid.
Downtime window start: 3:00 AM
Downtime window end: 5:00 AM
Affected services:  Not Applicable
Affected systems: Banner Financial Aid
Expected End-user impact: During this time, no end-user impact is anticipated

*************************************************************************************

Posted in Banner and Admin Systems

OIT Systems Maintenance, Thurs. June 21 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 06/21/2018 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

*************************************************************************************
Workday Single Sign On Maintenance
Description of change: OIT will be updating the single sign on settings for Workday
Downtime window start: 6:30 AM
Downtime window end: 6:45 AM
Affected services: Single Sign On (Shibboleth), Workday​, Saml2 ​Metadata Service
Affected systems: shibboleth servers
Expected End-user impact: During this time, users will not be able to login to Workday

*************************************************************************************
University Form Server Patch
Description of change: OIT will be patching the University form server (Frevvo) to provide new features and resolve several problems reported by users.​
Downtime window start: 3:00 AM
Downtime window end: 6:00 AM
Affected services: Frevvo Form Server (ex: Admissions Applications, Immunization Forms, Test Score Collecting Forms, HR Onboarding Forms, SHS Immunization Forms, Fiscal Reinstatement Forms)
Affected systems: Frevvo server
Expected End-user impact: During this time, users will not be able to edit or submit data to new or existing Frevvo forms​

*************************************************************************************
User authentication system maintenance
Description of change: OIT will be installing software on some authentication servers as a trial
Downtime window start: 6:00 AM
Downtime window end: 6:30 AM
Affected services: Windows authentication
Affected systems: towdcfau01
Expected End-user impact: During this time, no end user impact is expected

*************************************************************************************
Identity Management Updates
Description of change: OIT will be applying updates to the Identity Management Systems
Downtime window start: 5:00 AM
Downtime window end: 6:00 AM
Affected services: OIM
Affected systems: OIM production servers
Expected End-user impact: During this time, no end user impact is expected

************************************************************************************

Posted in Systems, Workday