[RESOLVED] – Canvas Error

Users may experience an error “This website is under heavy load.” in Canvas. Canvas support is currently working on a fix for the issue. You can go to https://status.instructure.com for the most recent information.

Posted in Canvas / LMS

[RESOLVED] – Lockdown Browser Issue

Update: LockDown Browser for Windows, version, has been released. This release addresses a false positive with AVG and Avast virus detection software and security enhancements.

Existing installs of LockDown Browser will be auto-updated shortly. To obtain the latest version ( use the “Check for Update” feature or run the full installation program.


There is a known issue with Respondus Lockdown Browser for Windows for users running AVAST or AVG anti-virus software.

Both anti-virus products are currently being incorrectly detected by LockDown Browser as a blocked application. They are working to create a fix to correct this “false positive,” and this fix will take a few weeks.

Respondus advises students running either product that they will need to temporarily disable Avast/AVG when needing to take an exam that requires LockDown Browser. Once the exam is submitted, they can enable Avast/AVG again. Alternatively, they can disable Avast/AVG, but utilize a different anti-virus product on their computer until the fix is available.

Posted in Canvas / LMS

[RESOLVED] Canvas Docviewer Error

The issue has been resolved

Canvas is currently working to resolve an issue with its document viewer, Docviewer. Users will be unable to see previews of documents within their Canvas courses. Users can download the documents to view them on there computers. For more information please visit https://status.instructure.com/

Posted in Canvas / LMS

[RESOLVED] AWS issues affecting Canvas

Current disruptions with Amazon Web Services (AWS) are impacting Canvas and related tools, causing them to be slow or inaccessible. We are currently monitoring the situation and will provide updates as we receive them. 

Tools that may be temporarily inaccessible or slow include:

  • Canvas
  • Achieve (Macmillan)
  • iClicker
  • Honorlock
  • Lockdown Browser (Respondus)
  • Pearson MyLab & other systems
  • TopHat
  • WileyPlus
Posted in Canvas / LMS

[Resolved] Follett Discover Unavailable

Follett Discover is currently unavailable.  We are working with Follett Technical Support to resolve the issue as soon as possible.


Posted in Canvas / LMS, Educational Technologies

Top Hat Single Sign On

Beginning today users signing into the Active Learning tool known as Top Hat, will be required to use their FAU login. The first time doing so they will be prompted to merge their FAU login with their existing Top Hat account (regardless of whether or not that account used their FAU email address). For details on how this process will work go to


Posted in Canvas / LMS

[Resolved] – Cisco Webex Connection through Canvas is currently unavailable


Users should now be able to access their Webex sessions from within Canvas


User are currently experiencing issues connecting to Webex from within in Canvas.

Webex is aware of the issue and is currently implementing a fix, however, there has not been a timeline of when this will be resolved. In the meantime, webex users can access webex by going directly to https://fau.webex.com and if sharing the webex link with students is required, please follow these instructions.

For more updates about Cisco Webex’s Education Connector, click here.

Posted in Canvas / LMS, Educational Technologies

iClicker Issue

There is currently an issue that can cause a break in the connection between iClicker and Canvas.

The issue occurs if an instructor has clicked the Sync Roster button since this weekend (10/28-10/29) which can cause students to show as unregistered.

Canvas is working to correct the issue, and ask that anyone experiencing the issue email support@iclicker.com and CC kelly.morrow@macmillan.com and they will help resolve the issue.

Posted in Educational Technologies

McGraw Hill – Canvas Integration Issue

McGraw Hill is currently experiencing an issue with their Canvas integration.  Please visit their status page for more information



Posted in Educational Technologies

[RESOLVED] Canvas Unavailable

Users may be unable to access Canvas at this time.  Canvas Support is currently working to correct the problem.

Please visit http://status.instructure.com/ for more information.

Posted in Educational Technologies