[RESOLVED] Canvas Docviewer Error

The issue has been resolved

Canvas is currently working to resolve an issue with its document viewer, Docviewer. Users will be unable to see previews of documents within their Canvas courses. Users can download the documents to view them on there computers. For more information please visit https://status.instructure.com/

Posted in Canvas / LMS

[RESOLVED] AWS issues affecting Canvas

Current disruptions with Amazon Web Services (AWS) are impacting Canvas and related tools, causing them to be slow or inaccessible. We are currently monitoring the situation and will provide updates as we receive them. 

Tools that may be temporarily inaccessible or slow include:

  • Canvas
  • Achieve (Macmillan)
  • iClicker
  • Honorlock
  • Lockdown Browser (Respondus)
  • Pearson MyLab & other systems
  • TopHat
  • WileyPlus
Posted in Canvas / LMS

[Resolved] Follett Discover Unavailable

Follett Discover is currently unavailable.  We are working with Follett Technical Support to resolve the issue as soon as possible.


Posted in Canvas / LMS, Educational Technologies

Top Hat Single Sign On

Beginning today users signing into the Active Learning tool known as Top Hat, will be required to use their FAU login. The first time doing so they will be prompted to merge their FAU login with their existing Top Hat account (regardless of whether or not that account used their FAU email address). For details on how this process will work go to


Posted in Canvas / LMS

[Resolved] – Cisco Webex Connection through Canvas is currently unavailable


Users should now be able to access their Webex sessions from within Canvas


User are currently experiencing issues connecting to Webex from within in Canvas.

Webex is aware of the issue and is currently implementing a fix, however, there has not been a timeline of when this will be resolved. In the meantime, webex users can access webex by going directly to https://fau.webex.com and if sharing the webex link with students is required, please follow these instructions.

For more updates about Cisco Webex’s Education Connector, click here.

Posted in Canvas / LMS, Educational Technologies

iClicker Issue

There is currently an issue that can cause a break in the connection between iClicker and Canvas.

The issue occurs if an instructor has clicked the Sync Roster button since this weekend (10/28-10/29) which can cause students to show as unregistered.

Canvas is working to correct the issue, and ask that anyone experiencing the issue email support@iclicker.com and CC kelly.morrow@macmillan.com and they will help resolve the issue.

Posted in Educational Technologies

McGraw Hill – Canvas Integration Issue

McGraw Hill is currently experiencing an issue with their Canvas integration.  Please visit their status page for more information



Posted in Educational Technologies

[RESOLVED] Canvas Unavailable

Users may be unable to access Canvas at this time.  Canvas Support is currently working to correct the problem.

Please visit http://status.instructure.com/ for more information.

Posted in Educational Technologies

Emergency Blackboard Maintenance – 7/12/2016 – 4:00am to 4:30am

We will be performing Emergency Blackboard Maintenance between 4:00am and 4:30am to resolve an issue with Item Analysis.

Posted in Educational Technologies

Blackboard Maintenance – Thursday June 2, 2016 5am-6am

We will be performing maintenance on Blackboard from 5:00 am to 6:00 am, Thursday June 2, 2016.  Blackboard may be intermittently unavailable during that time.

Posted in Educational Technologies