The network outage has been resolved.
Network Outage [Resolved]
We are currently experiencing wired network issues. OIT is actively investigating and working to resolve the issue. Please note: Wireless networks (Wi-Fi) are not affected. Updates will be posted as they become available.
OIT Maintenance Notification – July 22-23, 2026
Scheduled Maintenance and Changes
The Office of Information Technology (OIT) will be performing routine systems maintenance, including but not limited to server reboots, security updates, configuration changes, and infrastructure upgrades during approved maintenance windows. The following systems and services may be impacted:
Update: Rescheduled – Friday, July 24
Eduroam Certificate Renewal
Time of Change: 7:00AM – 7:30AM
Impact: Users may be prompted to accept a new certificate.
Completed / In Progress – Wednesday, July 22
| Maintenance | Time | Impact |
|---|---|---|
| WAN Router Code Upgrade | 6:00 AM – 7:00 AM | No end-user impact expected. Traffic will roll over to Jupiter during the upgrade. |
| TLS Certificate Updates | 7:00 AM – 8:00 AM | VPN and HTTPS services. No end-user impact expected. |
Thursday, July 23
Infrastructure & Network
| Maintenance | Time | Impact |
|---|---|---|
| BigIP Load Balancer Maintenance | 5:00 AM – 5:30 AM | Numerous enterprise services affected, including MyFAU, Banner, SSO, VPN, LDAP, PaperCut, and others. No impact expected. |
| LDAP/OUD Server Maintenance | 5:30 AM – 6:00 AM | Applications directly connected to OUD LDAP servers. No impact expected. |
| Eduroam Certificate Renewal | 7:00 AM – 7:30 AM | Users may be prompted to accept a new certificate. |
| FAUGuest Wireless Controller Certificate Update (Harbor Branch, Jupiter, Davie, Fort Lauderdale) | 5:30 PM – 6:30 PM | Affects users connected to the FAUGuest wireless network. |
Banner / Administrative Systems
| Maintenance | Time | Impact |
|---|---|---|
| Database Maintenance (Banner & AppWorx) | 12:00 AM – 7:00 AM | Database unavailable during maintenance window. |
| Slate Scholarship to Banner Information Update | 12:00 AM – 8:00 AM | Staff and students may be affected. Additional column added to Banner staging table. |
Application & Website Maintenance
| Maintenance | Time | Impact |
|---|---|---|
| Server Maintenance (assessment.fau.edu, crosswalk.fau.edu, grademan.fau.edu, SoftLic.fau.edu, techfee.fau.edu, transient.fau.edu, iss.fau.edu) | 4:00 AM – 4:30 AM | No user impact expected. Security updates only. |
| EZ Advising Updates | 7:00 AM – 8:00 AM | Student-facing advising processes may be affected. |
[RESOLVED] Service Disruption: FAU Shortcut Links
This issue has been resolved.
—————-
We are currently experiencing an issue with links.fau.edu, the service that powers FAU’s custom shortcut URLs.
As a result, any FAU shortcut link that uses the links.fau.edu domain will not work at this time.
Our team is actively working to restore service as quickly as possible. We apologize for the inconvenience and will provide updates as they become available.
Resolved – WebFocus currently unavailable
Our production WebFocus service is currently experiencing issues, this includes Leap Ahead. Users are getting a message “The resource did not process correctly”.
Posted in Uncategorized
OIT Maintenance Notification – July 7–15, 2026
OIT Maintenance Notification – July 7–15, 2026
The Office of Information Technology (OIT) will be performing routine systems maintenance, including but not limited to server reboots, security updates, configuration changes, and infrastructure upgrades during approved maintenance windows. The following systems and services may be impacted:
OWLDone and SPOT Server Maintenance
Description of Change:
OIT will be performing server maintenance that will require downtime for OWLDone and SPOT.
Change Window Start: July 7, 2026, 10:00 PM
Change Window End: July 8, 2026, 12:00 AM
Affected Services:
- OWLDone
- SPOT
Expected End-User Impact:
Faculty and students may be unable to access OWLDone and SPOT during the maintenance window.
Banner Access Management Maintenance
Description of Change:
OIT will be making configuration changes to Banner Access Management and related database tables.
Change Window Start: July 7, 2026, 5:00 PM
Change Window End: July 7, 2026, 6:00 PM
Affected Services:
- Banner Access Management
- Database tables GURUOBJ and GURUCLS
Expected End-User Impact:
No end-user impact is anticipated.
Enterprise Systems Server Maintenance
Description of Change:
OIT will be performing server maintenance affecting several enterprise applications and services. Some applications may experience intermittent outages while UAchieve will be unavailable.
Change Window Start: July 8, 2026, 10:00 PM
Change Window End: July 9, 2026, 12:00 AM
Affected Services:
- UAchieve
- MyOwl Services
- Owl KPIs
- Owl Docs
- Owl Files
- Undergraduate Application
- Non-Degree Application
- Egrades
- Owl Residency Portal
- Personal Information Services
- Owl Admin Pages
- Course Entry Quiz
- Textbook Attestation
Expected End-User Impact:
Users may experience intermittent service interruptions. UAchieve will be unavailable during the maintenance window.
Banner Maintenance
Description of Change:
OIT will be performing scheduled maintenance on Banner.
Change Window Start: July 9, 2026, 12:00 AM
Change Window End: July 9, 2026, 7:00 AM
Affected Services:
- Banner Admin
- Banner APIs
- Banner Self-Service
Expected End-User Impact:
Banner Admin and Banner Self-Service will be unavailable during the maintenance window.
Server Security Maintenance
Description of Change:
OIT will be applying incremental security updates to several web servers.
Change Window Start: July 9, 2026, 4:00 AM
Change Window End: July 9, 2026, 4:30 AM
Affected Services:
- assessment.fau.edu
- crosswalk.fau.edu
- grademan.fau.edu
- SoftLic.fau.edu
- techfee.fau.edu
- transient.fau.edu
- iss.fau.edu
Expected End-User Impact:
No end-user impact is expected.
Wireless Authentication Changes – Jupiter and Harbor Branch
Description of Change:
OIT will be updating the authentication method for the eduroam and WPA2 wireless networks.
Change Window Start: July 9, 2026, 6:00 AM
Change Window End: July 9, 2026, 7:00 AM
Affected Services:
- eduroam wireless network
- WPA2 wireless network
Expected End-User Impact:
Users may be prompted to re-authenticate their wireless devices.
Banner Database Account Maintenance
Description of Change:
Several Banner database accounts will be temporarily disabled as part of maintenance activities and subsequently re-enabled.
Change Window Start: July 9, 2026, 10:00 AM
Change Window End: July 9, 2026, 11:00 AM
Affected Services:
- Applications and integrations utilizing affected Banner database accounts
Expected End-User Impact:
Integrations or applications using the affected accounts may experience temporary interruptions until the accounts are restored.
Desktop Access Changes – Administrative Departments
Description of Change:
OIT will be implementing desktop access changes for select administrative departments, including the removal of the Duo login window at Windows sign-in and requiring FAU VPN access for remote connections.
Change Window Start: July 9, 2026
Change Window End: July 15, 2026
Affected Departments:
- OIT
- Admissions
- Advancement
- Controller’s Office
- Financial Aid
- Foundation
- Registrar
Expected End-User Impact:
Users in affected departments will see changes to the Windows login experience and remote access requirements.
If you have questions regarding these maintenance activities, please contact the OIT Help Desk. We appreciate your patience as we work to improve the reliability, security, and performance of FAU technology services.
[RESOLVED] MYFAU Sign-In Experience Unavailable
The MYFAU sign-in issue has been resolved. Services were restored at 8:07 a.m. ET, and users should now be able to access MYFAU without interruption.
We are currently aware of an issue affecting the MYFAU sign-in experience. Users may be unable to log in to MYFAU at this time.
Our team is actively investigating the issue and working to restore service as quickly as possible. We will provide updates as soon as more information becomes available.
[RESOLVED] Registration Self-Service Issue
We have received reports that students are encountering the error “Time tickets prevent registration at this time” when attempting to register for classes.
This issue appears to be impacting students. We are currently investigating and reviewing potential causes. We will update this message as soon as more information becomes available.
We apologize for the inconvenience and appreciate your patience while we work to resolve this issue.
Posted in Banner and Admin Systems