Library Network Upgrades on September 14, 2018 at 4:00 am

On Friday, September 14, 2018, between 4:00 am and 6:00 am, OIT will upgrade the network in the FAU Library. This upgrade will cause intermittent interruptions to the network, wireless, and telephones in the Library. If you experience any difficulties after the times outlined above, please contact the FAU help desk at http://www.fau.edu/helpdesk or 561-297-3999 for immediate assistance.

Thank you

Posted in Network and Telecom

OIT Systems Maintenance, Thurs. Sept. 6 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 09/06/2018 from 3:00 AM to 7:00 AM during OIT maintenance window.  In addition, the following systems will be specifically impacted:

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Identity Management Server upgrade
Description of change: OIT will be upgrading and applying patches to the Identity Management servers
Downtime window start: 5:00 AM
Downtime window end: 6:00 AM
Affected services: Identity Management, Account Self Service
Affected systems: OIM servers
Expected End-user impact: During this time no end-user impact is expected as the changes are occurring to back end services.

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OIT database server maintenance
Description of change: OIT will be migrating several databases to new hardware
Downtime window start: 3:00 AM
Downtime window end: 5:00 AM
Affected services: EMS, Master Calendar, Frevvo, Jira, Owlcard, Private Eye, Tech Fee, Software License site, FacStaff Alert, eCollege, ​Attorney’s site, Medicine
Affected systems: Microsoft SQL databases
Expected End-user impact: During this time, the services and databases listed above will be unavailable

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Windows configuration and deployment system upgrade
Description of change: OIT will be upgrading the system that provides configuration, deployment, and updates to Windows clients to the latest version​
Downtime window start: 3:00 AM
Downtime window end: 6:00 AM
Affected services: OS deployments, app installs, windows updates from SCCM​
Affected systems: SCCM server
Expected End-user impact: During this time, all OS deployments, app installs, and Windows updates from SCCM will be unavailable

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Upgrade Application License Server
Description of change: OIT will be moving an application license server to a newer server operating system.
Downtime window start: 3:00 AM
Downtime window end: 6:00 AM
Affected services: Meeting Matrix (application solely used by Student Union)
Affected systems: fauappsrv2, boc22mtgmtrx16
Expected End-user impact:  Affected users may need to remap network shares and possibly reinstall the meeting matrix client.

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Posted in Systems

Office 365 intermittent issues

There appears to be some intermittent issues accessing Office 365 services at this time. We are monitoring the status with Microsoft and will post any updates as we receive them.

 

Update from Microsoft:

User impact:

Users may be unable to authenticate or connect to the Office 365 service.

Latest message:

Title: Unable to access Office365 services User Impact: Users may be unable to authenticate or connect to the Office 365 service. Current status: We’ve determined that a data center issue caused a subset of the Office 365 service to become degraded. We’re connecting some of the affected services to an alternate infrastructure, while remediating the underlying issue within the datacenter. Scope of impact: Impact is specific to a subset of users who are served through the affected infrastructure. Start time: Tuesday, September 4, 2018, at 9:09 AM UTC Preliminary root cause: A data center issue caused a subset of the Office 365 service to become degraded.

OIT

Posted in Email, Systems, Uncategorized

OIT Systems Maintenance, Thurs. Aug 30 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 08/30/2018 from 3:00 AM to 7:00 AM during OIT maintenance window.  In addition, the following systems will be specifically impacted:

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Reporting and metrics tools maintenance
Description of change: The hardware systems supporting OIT’s SAS implementation will be updated​
Downtime window start: 3:00 AM
Downtime window end: 5:00 AM
Affected services: SAS
Affected systems: SAS servers
Expected End-user impact: SAS will be unavailable during the window​

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Posted in Systems

[Resolved] Network outage at the Ft. Lauderdale campus

The network outage at the FAU Ft. Lauderdale campus has been resolved.

Thank you

Posted in Network and Telecom

Network outage at the Ft. Lauderdale campus (construction fiber cut)

We are experiencing a network outage at the FAU Ft. Lauderdale campus.  A large fiber cable was cut due to ongoing construction in the area.  A fiber repair crew is on site and actively working to correct the issue.

Thank you

Posted in Network and Telecom

[RESOLVED] Issue with Single-Sign On (SSO)

Issue has been resolved. You now should be able to log in to FAU services.

 

OIT

 

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We are currently experiencing issues with single-sign on. This impacts services such as Workday, MYFAU and Canvas. We are working on resolving the issue as soon as possible.

We apologize for the inconvenience this may cause.

OIT

Posted in Banner and Admin Systems, Educational Technologies, Email, Instructional Technologies, Network and Telecom, Systems, Uncategorized

[RESOLVED]Password Changes/resets currently delayed

Issue has been resolved. Password changes and resets are back to normal.

 

OIT

 

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We are currently experiencing issues with Password changes/resets. We recommend holding off changing your password until further notice.

We are working quickly to resolve as soon as possible.

We appreciate your patience during this time.

OIT

Posted in Email, Systems, Uncategorized, Workday

[Completed] – Telephone system core battery Maintenance – Wednesday, Aug. 8

The telephone system core battery will undergo maintenance on Wednesday, August, 8, 2018 beginning at 12:00 am until 4:00 am.

During this time, there will be intermittent disruption of inbound and outbound telephone calls.

In the event of an emergency, the FAU police department can be reached at 561-271-5163 by using a cellular or other non-FAU phone.

Posted in Network and Telecom

OIT Systems Maintenance, Thurs. Aug 2 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 08/02/2018 from 3:00 AM to 7:00 AM during OIT maintenance window.  In addition, the following systems will be specifically impacted:

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Banner Maintenance
Description of change: This Ellucian Upgrade/Patch  ( Financial aid 8.32.1 and 8.32.1.1) is needed to for loan processing updates and to resolve issues related to the Federal Grant (Pell) awards
Downtime window start: 3:00 AM
Downtime window end: 5:00 AM
Affected services: Not Applicable
Affected systems: Banner Financial Aid
Expected End-user impact: During this time, no end user impact is anticipated

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Server Maintenance
Description of change: OIT will be updating the configuration version of several virtual servers.
Downtime window start  8/2/2018 4:00 AM
Downtime window end  8/2/2018 6:00 AM
Affected services: Blackboard, Jenkins, DHCP, DNS​, SSO / Identity Management, Metadata, Acano Video Conferencing Services
Affected systems: aim, bba servers, boc22appsjenkins, dhcpboc0, dnsboc0, idm1, ldapboc servers, lintalon2, metadata, mp2, shibboleth1p, talonx1, vcdb, vcrecorder, wildfly servers
Expected End-user impact: During this time, listed services will be unavailable or in a degraded state

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Banner Self-Service Maintenance
Description of change: Migrating 4 of the 7 Banner Self-Service servers from VMware to Hyper-V.​
Downtime window start  8/2/2018 4:00 AM
Downtime window end  8/2/2018 7:00 AM
Affected services: Banner Self-Service, Banner Workflow
Affected systems: sctcache3, ​sctcache4, sctcache5, sctcache6
Expected End-user impact: During this time, Banner Workflow may be unavailable at times.  The servers not being migrated will keep Banner Self-Service available.

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Kofax Server Fixpack
Description of change: Performing changes/applying patches  for improving reliability/stability with Kofax Capture Scan stations
Downtime window start  8/2/2018 5:00 PM
Downtime window end  8/3/2018 8:00 AM
Affected services: Student Record Doc management Processing on the front end (VIP Backend is unaffected)
Affected systems: Kofax server
Expected End-user impact: During this time, the Kofax patch will be installed on 10 workstations​.

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Posted in Banner and Admin Systems, Systems