OIT Systems Maintenance, Thurs. March 15 from 3:00am to 7:00am

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 03/15/2018 from 3:00 AM to 7:00 AM during OIT maintenance window.  In addition, the following systems will be specifically impacted:

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Load balancer maintenance – BigIP
Description of change: OIT will be making some security changes to enhance the compatibility of web browser connectivity.
Downtime window start: 6:00 AM
Downtime window end: 7:00 AM
Affected services: BigIP​
Affected systems: BigIP​
Expected End-user impact: During this time, we do not expect any end user impact as this will only be adding the root certificate to the star certificate already in BigIP​

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Update Virtualization Infrastructure
Description of change: Systems will be updating the configuration version of several virtual machines at our disaster recovery site.
Downtime window start: 3:00 AM
Downtime window end: 6:00 AM
Affected services: The following services will only be affected at our disaster recovery site. No services at Boca or partner campuses are expected to be impacted: DNS, LDAP, Account Management, SSO for Microsoft Services, Internal IT Tools​
Affected systems: bigipnw, dnsnw1, jenkins, ldapnw1-el6, lintalon1nw, madcatdr, metadatadr, nautilus, nwadfs, nwadfsp, nwchessboard, nwnasmvi, nwrdcnaconv, nwrdcvcenter1​
Expected End-user impact: During this time, no end-user impact is expected

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Server Maintenance – WordPress
Description of change: OIT will be restarting Mysql on wordpress to restore replication after upgrade.
Downtime window start: 6:00 AM
Downtime window end: 7:00 AM
Affected services: WordPress​
Affected systems: WordPress​
Expected End-user impact:  During this time, WordPress may be unavailable for a few minutes during mysql restart.  We will be restarting (mysql) both WordPress Boca and NorthWest.

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Server Maintenance – VIP Content Management system
Description of change: Applying a patch to enhance functionality of the VIP Content management system​​
Downtime window start: 5:30 PM
Downtime window end: 6:30 AM
Affected services: VIP Content Management System
Affected systems: vip.fau.edu (Boc22coex01)
Expected End-user impact: During this time, the VIP Content management system will be unavailable.

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Posted in Systems

[Completed]MyFAU maintenance 2:00 PM 3/9/2018

MyFAU has been restarted and is functioning normally.

 

Posted in Systems

[resolved] OIT OS and App deployment system (SCCM) is unavailable

  • Update 12:00 – The issue with SCCM has been resolved and all SCCM functions should be operating normally

Issues with the SCCM system have appeared after updating the SCCM version this morning. OIT is working with Microsoft to resolve the issue. Currently OS deployment/App deployment/SCCM console may work intermittently. We will update this notification with any updates.

Thank you

Systems

Posted in Systems

Email Upgrade Phishing Message – Do Not click the link

Please be advised that a Phishing email has been identified.

The subject line of this message is Email Upgrade.  Please DO NOT click the link in the message. The message is not sent from OIT or FAU. If you have already clicked the link, please change your password immediately.  If you need assistance, please contact the OIT Help Desk at 561.297.3999

OIT

Posted in Banner and Admin Systems, Educational Technologies, Email, Google App Status Feed, Instructional Technologies, Network and Telecom, Systems, Uncategorized, Workday

[Completed] Network maintenance on March 7 from 12:01 am – 6:00 am

The network maintenance scheduled for March 7 has been completed.

Thank you

Posted in Network and Telecom

OIT System Maintenance Thurs. March 8 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 03/08/2018 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

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Windows configuration and deployment system upgrade
Description of change: The system providing configuration, deployment and updates to Windows clients will be upgraded to the latest version
Downtime window start: 3:00 AM
Downtime window end: 6:30 AM
Affected services: OS deployments, app installs, windows updates from SCCM
Affected systems: boc22sccm
Expected End-user impact: During this time, all OS deployments, app installs, windows updates from sccm will be unavailable

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Patch Tomcat FAU Apps
Description of change: Applying latest patches for Apache Tomcat servers.
Downtime window start: 5:00 AM
Downtime window end: 6:00 AM
Affected services: FAU Financial Aid Quiz, Account Self Service, ACH Payments
Affected systems: tuna1p.fau.edu, tuna2p.fau.edu, boc22oimwebp1.fau.edu, boc22oimwebp2.fau.edu​​
Expected End-user impact: During this time, users may loose access to websites running services. ​

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Upgrade Jira from 7.2.3 to 7.8.0
Description of change: Upgrade Jira from 7.2.3 to 7.8.0​. Migrate it’s database from mysql01 to boc22mysql02 for mysql verisoning support.
Downtime window start: 5:00 AM
Downtime window end: 6:00 AM
Affected services: Jira, Jira Reports
Affected systems: Jira​
Expected End-user impact: During this time, Jira will be unavailable

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Posted in Email, Systems

[Completed] Wi-Fi upgrades on Tuesday March 06

All wireless upgrades have been completed.

Thank you

Posted in Network and Telecom

[Resolved] Telephone outage in the T-Area

The power issue causing the telephone outage in T-6 has been resolved.

Thank you.

Posted in Network and Telecom

Completed: VIP Document Management System Upgrade – Friday, March 2, 2018 from 5:00PM to 5:30PM

VIP Document Management System Upgrade
Description of change: We are making an enhancement to the VIP Document Management System in order to provide better security for logins
Downtime window start: 5:00 PM
Downtime window end: 5:30 PM
Affected services: VIP Document Management System
Affected systems: vip.fau.edu, boc22coex01
Expected End-user impact: During the upgrade, VIP document system will be unavailable. After the upgrade, users will have to go through the shibboleth single sign on login (and most likely 2factor authentication) that is enabled on many other FAU services.

Posted in Banner and Admin Systems, Systems, Uncategorized

University Form Server

Some forms hosted on the University Form Server (Frevvo) are returning errors when the form is submitted. We are working with the software vendor to resolve the issue and will update this post as we learn more. We will be implementing a work around to the problem at 10 pm March 1st, 2017. If you have any questions please contact Helpdesk.fau.edu. 

List of the affected Forms:

  • HR Onboarding
  • FAU Alerts
  • Admissions Self Reported Test Scores
Posted in Banner and Admin Systems, Email, Systems, Workday