Our production WebFocus service is currently experiencing issues, this includes Leap Ahead. Users are getting a message “The resource did not process correctly”.

We received reports from users and have just received notice from Touchnet that there are issues logging in to their service. Please see their message below, we will update this message once we hear more.

TouchNet is aware that some customers and payers may be receiving errors when attempting to access U.Commerce or complete payments within our applications. We understand the disruption this may create for your campus community and are treating this matter with urgency. Our teams are actively working to restore full service, and we currently expect services to be available within one hour. We will provide another update by 10:00 AM CT, if not before.

We apologize for the inconvenience and appreciate your patience while we work to resolve this issue. If you have any questions regarding this bulletin, please contact TouchNet Customer Care at (888) 621-4451 or customercare@touchnet.com.

Banner ePrint is currently undergoing maintenance. The service should be available tomorrow Friday, June 12 by 12:00PM.

We have a few applications including Banner that are currently not logging in. our team is reviewing the systems for issues bow.

Update: The issue is resolved and sign in functionality has been restored. Please contact the Help Desk if you are still experiencing issues. Our number is 561-297-3999

Instructure is currently working on issues with their Learning Management System CANVAS. Currently users will receive a message that Canvas is performing maintenance. The vendor is fully aware of the problems with their system, and is working on resolving it now. We are hoping to hear more from Instructure soon.

UPDATE: Workday has just posted that all their services are now fully operational. We have tested and everything is now working as expected.

ORIGINAL MESSAGE: Our Workday is currently experiencing performance issues. We are monitoring the status with our vendor now, and will report once it is operating normally.

04/10/2026 – 10:28AM:

We implemented more changes to assist with the performance issues with Admin. Saturday we will be making some other setting changes as well that were suggested by Ellucian. Yesterday and today the performance seems to be a lot better. We will continue to monitor the application.

04/09/2026 – 2:26PM:

We restarted Banner Admin at 12:00PM today to clear out some errors. We are still working with Ellucian and monitoring the performance of Banner Admin. We believe to have identified an issue with performance problems during the morning times and hoping the system starts performing normally again.

04/09/2026 – 9:28AM:

Yesterday there was improvement with the Banner Admin service. We believe to have identified one integration that might be causing issues in the early morning, and we will be reviewing to ensure it is rescheduled. We are still working with users to review any timeouts and performance issues, especially when saving information. We are actively working with Ellucian at this moment.

04/08/2026 – 9:23AM:

Within the last few days we have been experiencing issues with Banner Admin. Users have reported being on different forms and the application may be locking up, the loading icon spins, and other symptoms. We are actively working on the issues, but the root cause is still unclear. If you are experiencing issues, please submit a Help Desk ticket and provide a screenshot of any error messages you are encountering.

Update 01/26/26 20:24: We have identified the potential problem with all our transcript request services, and are working on resolving it. We appreciate your patience as we work through the problem.

Original Post: Our online transcript request service is currently not operational. We are currently working at solving the problem. We will provide more information as we investigate. Students will not be able to request a paper transcript, nor submit an electronic transcript request.

Banner Admin service has been restored.

We are experiencing issues with Banner Admin currently. The forms are not being loaded and some users are reporting the following message: Authentication Failed – Error in Banner Admin service. We are looking at the issue now.