[RESOLVED] Transcript Request/Payments Issue

Transcript requests are now functional again. Any issues please report them to the Help Desk.

We have been experiencing issues with our Transcript request/payments service as of Friday, May 31st, 2024. We have removed the options that are not working currently, and added an message referencing the service interruption. We are working with our vendors to restore this service. Thank you for your understanding.

Posted in Uncategorized

OIT Systems Maintenance, Thurs. March 21 from 12:01AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 03/21/2024 from 12:01 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:


Email Notification Enhancements
Description of change: OIT will be enabling additional features for Outlook users on Wednesday March 20th which will provide regular updates about any messages currently in quarantine and alert users to suspicious elements in emails or when a person contacts for the first time.
Downtime window start: Wed 3/20/24 7:30 AM
Downtime window end: Wed 3/20/24 7:30 AM
Affected services: Exchange Online email
End-user impact: These changes should have no disruptive end user impact, but end users will begin seeing new stuff. In particular regular quarantine messages if they receive email that becomes quarantined, and a header at the top of messages from senders they don’t usually receive emails from.


Server Maintenance
Description of change: OIT will be performing server maintenance on March 21st between 12:00AM and 2:00AM potentially affecting: Owl Admin Pages, Owl KPIs, Admin Programs, Directory and Egrades
Downtime window start: Thu 3/21/24 12:00 AM
Downtime window end: Thu 3/21/24 2:00 AM
Affected services: Owl Admin Pages, Owl KPIs, Admin Programs, Directory and Egrades
End-user impact: All users using these services


Server Maintenance
Description of change: OIT will be performing server maintenance on several core systems from 12:00am to 4:00am on March 21st, 2024. During this time, the undergraduate application, MyOwl Services, Owl KPIs, and Owl Files will be unavailable.
Downtime window start: Thu 3/21/24 12:00 AM
Downtime window end: Thu 3/21/24 4:00 AM
Affected services: MyOwl Services, Owl KPIs,Owl Files, Undergraduate Application
End-user impact: All users using these services


Server Maintenance
Description of change: OIT will be performing maintenance on the email system from 12:00 a.m. until 1:00 a.m. on March 21th. During this time access to assessment.fau.edu, crosswalk.fau.edu, grademan.fau.edu, ServiceAwards.fau.edu, SoftLic.fau.edu ,techfee.fau.edu, transient.fau.edu, and wconline will me unavailable.
Downtime window start: Thu 3/21/24 12:00 AM
Downtime window end: Thu 3/21/24 1:00 AM
Affected services: grademan.fau.edu, ServiceAwards.fau.edu, SoftLic.fau.edu ,techfee.fau.edu, transient.fau.edu, and wconline
End-user impact: All users using these services


Testing Scores Classic Learning Test (CLT) File Layout Modification
Description of change: The test score file layout for the Classic Learning Test (CLT) integration will be modified to include a new field and imported into Banner.
Downtime window start: Thu 3/21/24 6:00 AM
Downtime window end: Thu 3/21/24 8:00 AM
Affected services: Banner, but no downtime expected.
End-user impact: Students, Staff, no downtime expected.

Posted in Uncategorized

RESOLVED – uAchieve Degree Audit Service Disruption

UPDATE:

This service is now restored.

ORIGNAL MESSAGE:

We are currently working on restoring the uAchieve service. Students trying to run degree audit from Banner will encounter issues and staff members using the administration side of uAchieve will also not be able to pull up audits. Once we know more about the issue we will post an update. Thank you.

Posted in Uncategorized

[RESOLVED] Workday Service Interruption

UPDATE 1/8/2024 3:00PM:

Workday identified issues with their Internet Service Provider, and are now using an alternate route which has corrected the outage. All systems are now operational.

ORIGINAL:

Our production Workday tenant is currently experiencing a service disruption. This is a nationwide outage, impacting multiple clients. Workday is aware of the issue and they are working at restoring the service. Thank you.

Posted in Uncategorized

[RESOLVED] Workday Report Export/Download issues and other sites

UPDATE 8:01AM 12/14/23:

Microsoft has deployed a short term fix that will allow downloads. They are expecting a full fix to be deployed by Friday. Users will need to reboot to ensure it is upgraded properly. You will see your computer display a restart required once the fix is deployed. If it does not resolve right away, please wait until Friday for it to be fully resolved.

UPDATE 2:25PM 12/13/23:

Other users have reported issues with different downloads not just Workday. However, Workday has posted a community wide announcement showing all tenants impacted with this same problem of downloads not completing. They are doing an investigation on their end currently to understand what might be going on. This does not seem to impact all users, and some report where it starts working after a reboot or retrying. Once we have a response from Workday from their investigation we will test and report back.

ORIGINAL:

Users are reporting issues with exporting Workday reports to excel. It is not all reports or users. Some users have switched browsers and it has worked. We have submitted a ticket with Workday to see if there is something wrong with our tenant. We will provide more information once we hear back from Workday.

Posted in Uncategorized

[Resolved] – Grademan – Change Grade Application Service Outage

Grademan is now working, we were able to identify and resolve the problem.

Our application that allows for changing grades (Grademan) is not operational at the moment. We are working to resolve the issue with this application. We continue to troubleshoot the problem, and will provide information as we work through the problem. Thank you and sorry for the inconvenience.

Posted in Uncategorized

Resolved – Banner Admin Login Issues

UPDATE 3:47PM: Our Ellucian Managed Services Provider restarted services and cleared some items for the service that they believe were causing the issues with the login times. For the past few hours the Banner Admin has been stable. We will continue monitoring.

ORIGINAL POST:

This week we have been experiencing issues with login times to Banner Admin, where when a user logs in, the SSO login page will continue to spin, eventually landing the user either in an active session or providing an error message such as a Login Denied.

This is happening inconsistently throughout the day, users are eventually able to login, once connected they don’t have further issues. In addition, Banner Self-Service works correctly during these times. We are working with Ellucian to try and determine the cause of the issue, but we are still researching as it is inconsistent.

We will be doing maintenance tonight to replace one of the application servers and then will determine if it alleviates the situation. We asked that users that are not able to login, wait 5 minutes and try again. We appreciate your understanding as we work to resolve these issues.

Posted in Uncategorized

Resolved – Banner Services Outage

Update:

Services have been restored and confirmed working. Please report any issues with Banner services to the Help Desk.

Original Post:

We are currently experiencing an outage with our Banner production environment. We are working with our Managed Services Provider to restore the service as soon as possible. At this moment Self Service, Registration, Admin and other Banner Services are not available. In addition, this outage may impact other systems that read information from Banner such as: EZAdvising, OwlDone, etc. We will provide an update once services are restored.

Posted in Uncategorized

Resolved – Single Sign On (SSO) Service Interruption

Update:

Our single sign on (SSO) service is now fully restored and working as intended. If you have any issues with services, just close all your browser windows and re-try logging in. Thank you.

Original Post:

We have detected an issue with our single sign on (SSO) service where users may be getting a 503 error and not able to sign-in to new applications. Our single sign on service is now routing to a backup location. Users may need to close all browser windows and start a new session to ensure they can login correctly. Users already logged into applications, should not be impacted. We are now working towards restoring our main services for single sign on. We apologize for the inconvenience.

Posted in Uncategorized

Resolved – Banner Services Unavailable

8/20/23 3:01PM:

Services are now restored.

Original Message:

At around 12:00PM today Banner services experienced an interruption. We are working with our Managed Services Provider to restore services as soon possible.

Posted in Uncategorized