04/10/2026 – 10:28AM:

We implemented more changes to assist with the performance issues with Admin. Saturday we will be making some other setting changes as well that were suggested by Ellucian. Yesterday and today the performance seems to be a lot better. We will continue to monitor the application.

04/09/2026 – 2:26PM:

We restarted Banner Admin at 12:00PM today to clear out some errors. We are still working with Ellucian and monitoring the performance of Banner Admin. We believe to have identified an issue with performance problems during the morning times and hoping the system starts performing normally again.

04/09/2026 – 9:28AM:

Yesterday there was improvement with the Banner Admin service. We believe to have identified one integration that might be causing issues in the early morning, and we will be reviewing to ensure it is rescheduled. We are still working with users to review any timeouts and performance issues, especially when saving information. We are actively working with Ellucian at this moment.

04/08/2026 – 9:23AM:

Within the last few days we have been experiencing issues with Banner Admin. Users have reported being on different forms and the application may be locking up, the loading icon spins, and other symptoms. We are actively working on the issues, but the root cause is still unclear. If you are experiencing issues, please submit a Help Desk ticket and provide a screenshot of any error messages you are encountering.

Update 01/26/26 20:24: We have identified the potential problem with all our transcript request services, and are working on resolving it. We appreciate your patience as we work through the problem.

Original Post: Our online transcript request service is currently not operational. We are currently working at solving the problem. We will provide more information as we investigate. Students will not be able to request a paper transcript, nor submit an electronic transcript request.

Banner Admin service has been restored.

We are experiencing issues with Banner Admin currently. The forms are not being loaded and some users are reporting the following message: Authentication Failed – Error in Banner Admin service. We are looking at the issue now.

We have removed a server that was having issues serving the Registration application. Students should not have issues connecting to Registration now.

We are having intermittent issues with Banner Registration currently. We have identified the problem and we are implementing a solution currently. If a Student receives an error while trying to Register, please just close out your browser and try again. We will provide an update once fully resolved.

Banner maintenance this morning continues. Currently, Banner Admin is not available. Users logging in can reach the search screen, but when trying to call a form, will see the maintenance page. Ellucian is still working on various upgrades this morning and are working towards restoring all services. We will update you on this announcement once the maintenance is complete. In addition, Banner Access Management will be unavailable as well, for those few users that manage Banner security.

We will be performing maintenance on the Banner Self-Service system this upcoming Thursday, starting at 8:30AM and ending 9:30AM. Due to OIT having to coordinate with multiple vendor resources, this maintenance has to be performed during working hours. This maintenance will not impact Registration Self-Service, so our class search will continue to work, and students can go directly to: https://bannerxe.fau.edu/StudentRegistrationSsb if they need to access Registration.

We apologize for the inconvenience and thank you for your understanding.

uAchieve is now working correctly. Students and Advisors should be able to call degree audits.

We are currently experiencing issues with the production degree audit system, uAchieve. We are working to restore the service now.

UPDATE 01/06/25 10:45AM:

Our team identified the issue, and it has been corrected. Maintenance will be done later tonight to ensure this issue does not happen again.

ORIGINAL MESSAGE:

Some users may get the following message when trying to login to an application:

Web Login Service – Unsupported Request
The application you have accessed is not registered for use with this service.

If you close out your browser or retry, you will eventually get the login prompt, and be able to connect successfully.

We are working on the issue now, and should have it resolved momentarily.

Update: 10/03/24 9:27AM:

We have restored all services at this time. If for some reason something is not working, please first close all your browser windows and try again, and/or restart your computer. If the service still does not work, please submit a Help Desk ticket.

Update: 10/03/24 7:11AM:

Services are now being restored. We have a few Banner services now up. Thanks for your patience as we restore all services. We will provide an update once we know all services are functional.

MESSAGE 1: 10/03/24 6:13AM:

All Banner services, and also services that rely on Banner data, are currently unavailable. Users may experience problems with multiple applications such as: Self Service, Banner Admin, MYFAU webparts, Registration, grading, reporting, etc. We are currently working on the issue and trying to restore services as soon as possible. We will provide updates throughout the morning.