[Resolved] Mediasite Instability

Mediasite appears to have returned to normal operations. Engineers will continue to monitor the situation and OIT will update as the issue warrants.

Posted in Canvas / LMS, Lecture Capture

Mediasite instability

Users may experience long loading times and error messages when attempting to access Mediasite and Mediasite presentations. Engineers are investigating the issue now and OIT will provide updates as they become available.

Posted in Canvas / LMS, Lecture Capture

[Resolved] Mediasite-Zoom Integration

Earlier this morning Zoom experienced a disruption which interrupted the Mediasite-Zoom import process. Zoom has resolved the issue and users should once again see imports from Zoom to Mediasite. Please expect delays and possible duplication of recordings as the process is restarted.

Posted in Instructional Technologies, Lecture Capture, Video Conferencing

Zoom Google Chrome extension update

The Zoom Google Chrome extension will be updated on November, 26, 2022.  After the upgrade, users will be asked to log-in manually the first time they open their browser and use the Google Chrome extension.

Posted in Canvas / LMS, Video Conferencing

[Resolved] Zoom – Website inaccessible

Zoom has resolved issue that was causing a subset of users to be unable to reach zoom.us.

Posted in Canvas / LMS, Video Conferencing

Zoom – Website inaccessible

Zoom monitoring has detected an issue causing a subset of users to be unable to reach zoom.us. Zoom engineers are currently investigating the impact and root cause. Zoom will provide updates as soon as there is more information to share.

Posted in Canvas / LMS, Video Conferencing

Zoom Software, Required Update

On November 5th, 2022, customers will be required to update their Zoom client to version 5.8.6 or higher.  This is a system-wide requirement enforced by Zoom.  FAU users should already be using version 5.10 or higher.  Users should always use the latest version, when possible.  Failure to upgrade will result in loss of access to the entire zoom network.

Users can download the latest Zoom clients at: https://zoom.us/download

Posted in Canvas / LMS, Video Conferencing

Resolved – Mediasite Catalogs

Presentations are once again available in Mediasite Catalogs in Canvas.

Posted in Canvas / LMS, Lecture Capture

Mediasite Catalog not updating

Courses that use the Mediasite catalog are not seeing new presentations added to the list. OIT is aware of this and is working with the vendor for a long-term solution. In the short term OIT will be providing direct links to presentations within a Canvas module.

Posted in Canvas / LMS, Lecture Capture

Mediasite processing delayed

Mediasite presentations are delayed in their delivery to class channels in Canvas. OIT is working with the vendor for a solution.

Posted in Canvas / LMS, Lecture Capture
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