[Complete] Mediasite Upgrade

The upgrade to Mediasite is complete and service is restored.

Posted in Lecture Capture

Mediasite Upgrade

Mediasite will be unavailable for an hour beginning at 11am while the system is upgraded.  During this time users will be unable to view presentations.

Posted in Uncategorized

[RESOLVED] Mediasite Catalogs

The issue with Mediasite catalogs has been resolved.  Catalogs are loading normally.

Posted in Instructional Technologies, Lecture Capture

Mediasite Catalogs slow to load

Users will find that Mediasite catalogs are slow to load and may even time out.  The Mediasite Cloud admins are aware of the issue and are working towards a solution.

Posted in Instructional Technologies, Lecture Capture

[Resolved] Mediasite

The issues with Mediasite has been resolved.  Users are now able to connect to catalogs and videos, and the MyMediasite portal is available.

Posted in Instructional Technologies, Lecture Capture

[Update] Mediasite Catalogs and Links

The mediasite cloud servers have been restored.  Access to the MyMediasite portal is now available.  However some catalogs and links to videos are timing out with the error: “Unable to communicate with the remote server”.  Engineers are actively working on correcting the issue.  OIT continues to monitor the situation and will provide updates as they becoming available.

Posted in Instructional Technologies, Lecture Capture

[Update] Mediasite Outage

Work on fully restoring service continues at the cloud provider. OIT continues to monitor the situation and will provide updates as they become available.  You may still experience intermittent performance and accessibility issues during the recovery.

 

Posted in Instructional Technologies, Lecture Capture

Mediasite – Intermittent Interruptions

The Mediasite US cloud servers are intermittently inaccessible.  The vendor is aware of the situation and will keep FAU informed as the situation progresses.  In the meantime users occasionally may not be able to access Mediasite videos or the MyMediasite portal in canvas.

Posted in Instructional Technologies, Lecture Capture

[RESOLVED] Mediasite Unavailable

The vendor has resolved the issue with the hosting environment and service has been restored.

Posted in Instructional Technologies, Lecture Capture

Mediasite Unavailable

All Mediasite services are currently unavailable due to an outage affecting the cloud service provider.  OIT is in contact with the Vendor as they work towards a resolution.

On Saturday, August 12th at approximately 05:00 CDT the Mediasite Video Cloud services serving primarily our North America customers experienced a technical issue that has caused a persistent outage.  The outage impacts all Mediasite sites being hosted in the Mediasite Video Cloud and consequently those sites are not accessible and playback is unavailable.

We are working with our vendors to restore services as quickly as possible

OIT will provide updates as they are made available.

Posted in Instructional Technologies, Lecture Capture