[Resolved] Mediasite Disruption

Sonic Foundry is currently investigating an issue impacting Mediasite Video Cloud. All services may be impacted including, but not limited to live and On Demand playback, Management portal access, and other Mediasite features.

Services Impacted
All Services
Management Portal
Live Streaming
On-Demand Playback

UPDATE: The root cause was found to be DNS resolution issues with the CDN provider. Service was restored after issue was resolved.

Posted in Canvas / LMS, Lecture Capture

[Resolved] Mediasite Degradation

Sonic Foundry is currently investigating slower than normal response times in the Mediasite Video Cloud environment. On Demand and Live playback may be impacted, as well as Portal access and other Mediasite Features.

Posted in Canvas / LMS, Lecture Capture

Mediasite maintenance, Sat Oct 10 1:00am-5:00am

Mediasite will be under maintenance and upgrade Saturday, October 10 1AM-5AM. Extended downtime is not expected, however, the site may be unavailable for brief periods during this time. This update will introduce a fix correcting the “Content retrieval failed” error in Canvas. More information is available at: https://helpdesk.fau.edu/TDClient/2061/Portal/KB/ArticleDet?ID=116573

Posted in Canvas / LMS, Instructional Technologies, Lecture Capture

[RESOLVED] Issue with Split Zoom Meetings

Zoom has resolved the issue causing a very small subset of participants joining a meeting to be split into multiple meetings with the same meeting ID.

Posted in Canvas / LMS, Video Conferencing

Issue with Split Zoom Meetings

Zoom has received reports of issues where participants joining a meeting are being split into multiple meetings with the same meeting ID. They are currently investigating and will provide updates as they have them.

Posted in Canvas / LMS, Video Conferencing

[Resolved] Mediasite Degradation

Sonic Foundry is currently investigating an issue with search. Search related functions (management portal, catalogs, channels and showcase) may be inaccessible during this time

Posted in Canvas / LMS, Lecture Capture

Canvas: “Content retrieval failed” when inserting Mediasite content into Canvas

Content retrieval failed, please try again or notify your system administrator of the error.

Users will encounter this error when attempting to embed Mediasite presentations into Canvas. Please see the link below for more information and a workaround.

https://helpdesk.fau.edu/TDClient/2061/Portal/KB/ArticleDet?ID=116573

Posted in Canvas / LMS, Lecture Capture

WebEx Recordings

Some users are experiencing a lack of audio with their WebEx recordings. The issue has been reported to WebEx and they are looking for a solution. More information will be posted as it becomes available. Use Zoom as an alternative.

Posted in Canvas / LMS, Video Conferencing

[RESOLVED]Zoom Cloud Recording Processing Delays

Zoom has resolved the issue causing delays in cloud recording processing time

Posted in Canvas / LMS, Video Conferencing

Zoom Cloud Recording Processing Delays

Zoom has identified delays in cloud recording processing times. The zoom team is working to resolve the delays, and will provide updates.

Posted in Canvas / LMS, Video Conferencing