Access to Mediasite has been restored.
Mediasite is currently unavailable. OIT is working with the vendor to restore service as quickly as possible.
[Resolved] Zoom: Subset of users unable to see cloud recordings
This incident has been resolved.
Subset of Zoom users unable to see cloud recordings
New incident: Investigating
Zoom is currently investigating an issue where some users are intermittently unable to view their list of cloud recordings in their web portal. The recordings are not impacted or erased. Some users are just unable to see them at this time.
While Zoom works to resolve this issue, Zoom recommend impacted users refresh their browser, which may allow them to see their recordings.
[Resolved] Mediasite Disruption
Sonic Foundry is currently investigating an issue impacting Mediasite Video Cloud. All services may be impacted including, but not limited to live and On Demand playback, Management portal access, and other Mediasite features.
UPDATE: The root cause was found to be DNS resolution issues with the CDN provider. Service was restored after issue was resolved.
[Resolved] Mediasite Degradation
Sonic Foundry is currently investigating slower than normal response times in the Mediasite Video Cloud environment. On Demand and Live playback may be impacted, as well as Portal access and other Mediasite Features.
Mediasite maintenance, Sat Oct 10 1:00am-5:00am
Mediasite will be under maintenance and upgrade Saturday, October 10 1AM-5AM. Extended downtime is not expected, however, the site may be unavailable for brief periods during this time. This update will introduce a fix correcting the “Content retrieval failed” error in Canvas. More information is available at: https://helpdesk.fau.edu/TDClient/2061/Portal/KB/ArticleDet?ID=116573
[RESOLVED] Issue with Split Zoom Meetings
Zoom has resolved the issue causing a very small subset of participants joining a meeting to be split into multiple meetings with the same meeting ID.
Issue with Split Zoom Meetings
Zoom has received reports of issues where participants joining a meeting are being split into multiple meetings with the same meeting ID. They are currently investigating and will provide updates as they have them.