The scheduled maintenance of the Mediasite system is now complete and the service is available.
[Completed] Mediasite scheduled outage
Mediasite Scheduled Outage – Saturday 7/14
Mediasite will be intermittently unavailable Saturday, July 14th 1 AM EDT – 5 AM EDT while the vendor performs upgrades to their system and the application. Users can expect loss of access to Mediasite Catalogs and MyMediasite as well as disruption to playback during this time.
[Complete] Mediasite Upgrade
The upgrade to Mediasite is complete and service is restored.
Mediasite will be unavailable for an hour beginning at 11am while the system is upgraded. During this time users will be unable to view presentations.
[RESOLVED] Mediasite Catalogs
The issue with Mediasite catalogs has been resolved. Catalogs are loading normally.
Mediasite Catalogs slow to load
Users will find that Mediasite catalogs are slow to load and may even time out. The Mediasite Cloud admins are aware of the issue and are working towards a solution.
The issues with Mediasite has been resolved. Users are now able to connect to catalogs and videos, and the MyMediasite portal is available.
[Update] Mediasite Catalogs and Links
The mediasite cloud servers have been restored. Access to the MyMediasite portal is now available. However some catalogs and links to videos are timing out with the error: “Unable to communicate with the remote server”. Engineers are actively working on correcting the issue. OIT continues to monitor the situation and will provide updates as they becoming available.
[Update] Mediasite Outage
Work on fully restoring service continues at the cloud provider. OIT continues to monitor the situation and will provide updates as they become available. You may still experience intermittent performance and accessibility issues during the recovery.
Mediasite – Intermittent Interruptions
The Mediasite US cloud servers are intermittently inaccessible. The vendor is aware of the situation and will keep FAU informed as the situation progresses. In the meantime users occasionally may not be able to access Mediasite videos or the MyMediasite portal in canvas.