[Resolved] Mediasite Unavailable

Access to Mediasite has been restored.

Posted in Canvas / LMS, Lecture Capture

Mediasite Unavailable

Mediasite is currently unavailable. OIT is working with the vendor to restore service as quickly as possible.

Posted in Canvas / LMS, Lecture Capture

[Resolved] Zoom: Subset of users unable to see cloud recordings

Incident resolved

This incident has been resolved.

Posted in Canvas / LMS, Lecture Capture, Video Conferencing

Subset of Zoom users unable to see cloud recordings

New incident: Investigating

Zoom is currently investigating an issue where some users are intermittently unable to view their list of cloud recordings in their web portal. The recordings are not impacted or erased. Some users are just unable to see them at this time.

While Zoom works to resolve this issue, Zoom recommend impacted users refresh their browser, which may allow them to see their recordings.

Posted in Canvas / LMS, Video Conferencing

[Resolved] Mediasite Disruption

Sonic Foundry is currently investigating an issue impacting Mediasite Video Cloud. All services may be impacted including, but not limited to live and On Demand playback, Management portal access, and other Mediasite features.

Services Impacted
All Services
Management Portal
Live Streaming
On-Demand Playback

UPDATE: The root cause was found to be DNS resolution issues with the CDN provider. Service was restored after issue was resolved.

Posted in Canvas / LMS, Lecture Capture

[Resolved] Mediasite Degradation

Sonic Foundry is currently investigating slower than normal response times in the Mediasite Video Cloud environment. On Demand and Live playback may be impacted, as well as Portal access and other Mediasite Features.

Posted in Canvas / LMS, Lecture Capture

Mediasite maintenance, Sat Oct 10 1:00am-5:00am

Mediasite will be under maintenance and upgrade Saturday, October 10 1AM-5AM. Extended downtime is not expected, however, the site may be unavailable for brief periods during this time. This update will introduce a fix correcting the “Content retrieval failed” error in Canvas. More information is available at: https://helpdesk.fau.edu/TDClient/2061/Portal/KB/ArticleDet?ID=116573

Posted in Canvas / LMS, Instructional Technologies, Lecture Capture

[RESOLVED] Issue with Split Zoom Meetings

Zoom has resolved the issue causing a very small subset of participants joining a meeting to be split into multiple meetings with the same meeting ID.

Posted in Canvas / LMS, Video Conferencing

Issue with Split Zoom Meetings

Zoom has received reports of issues where participants joining a meeting are being split into multiple meetings with the same meeting ID. They are currently investigating and will provide updates as they have them.

Posted in Canvas / LMS, Video Conferencing

[Resolved] Mediasite Degradation

Sonic Foundry is currently investigating an issue with search. Search related functions (management portal, catalogs, channels and showcase) may be inaccessible during this time

Posted in Canvas / LMS, Lecture Capture