[Resolved] Zoom, Issues Starting and Joining Meetings

Zoom has resolved the issue causing users to be unable to start and join Zoom Meetings.

Posted in Video Conferencing

Issues Starting and Joining Zoom Meetings

Issues Starting and Joining Meetings

Zoom is investigating reports of zoom.us being unavailable. Teams are currently investigating the service impacting event.

FAU users can login at https://fau-edu.zoom.us

Posted in Uncategorized, Video Conferencing

[Resolved] Zoom Login Issues

Zoom has resolved the issue causing a subset of users to be unable to access to Zoom Web Portal.

Posted in Canvas / LMS, Video Conferencing

[Monitoring] Zoom to Mediasite Imports stalled

OIT has put in place a fix for this issue and is currently monitoring its progress. However, some users may see duplicates of their zoom recordings appear in MyMediasite as the two systems sync. It is safe to delete the additional recording once it has imported.

Users with stalled imports should see them import in the next few days.

Posted in Canvas / LMS, Lecture Capture

Zoom to Mediasite Imports stalled

Zoom recordings are not automatically importing to MyMediasite. OIT is investigating this issue with the vendor. Users may still manually download Zoom recordings and upload them to MyMediasite.

Posted in Canvas / LMS, Lecture Capture

Mediasite upgrade

Mediasite will be upgraded to version 8 on December 18th. Mediasite may be unavailable periodically during the maintenance window (Saturday, Dec 18, 1AM-6AM). After, Mediasite Desktop Recorder will be retired. All Mediasite users must download the Mosaic application in order to use the new platform. We encourage you to check out the Instructional Technologies Blog.

More information

Download Mosaic

Posted in Instructional Technologies, Lecture Capture, Uncategorized

[Resolved] Mediasite Disruption

The disruption to Mediasite services has been resolved

Posted in Canvas / LMS, Lecture Capture

Mediasite Disruption

Sonic Foundry engineers are currently investigating performance issues with Mediasite Video Cloud. Users may receive errors or timeouts when attempting to access Mediasite presentations at this time.

Posted in Canvas / LMS, Lecture Capture

Mediasite Recordings delayed

Currently, Mediasite recordings made in some classrooms are processing slowly. The service provider is investigating. Please allow additional time for presentations to post.

Posted in Canvas / LMS, Lecture Capture

[Resolved] Mediasite direct links unavailable

The issue with authenticating Mediasite logins has been resolved.

Posted in Canvas / LMS, Lecture Capture