Intermittent issues within Mediasite

Sonic Foundry is aware of intermittent issues within the Mediasite Video Cloud environment, and are investigating. Users may experience playback issues, issues with live streaming, and inability to log into the Management Portal and other applications.

Posted in Canvas / LMS, Instructional Technologies, Lecture Capture

Mediasite Scheduled Maintenance

Sonic Foundry will be performing Mediasite Video Cloud maintenance during the scheduled maintenance window on February 15, between 1:01AM and 5:00AM EST. Extended downtime is not expected. However, catalogs may be unavailable for brief periods during this time.

Posted in Canvas / LMS, Instructional Technologies, Lecture Capture

[RESOLVED] Mediasite performance degraded

The issue affecting Mediasite has been resolved.  If you are still experiencing issues please open at ticket at: https://helpdesk.fau.edu/TDClient/2061/Portal/Requests/ServiceDet?ID=4432

Posted in Canvas / LMS, Instructional Technologies, Lecture Capture

Mediasite performance degraded

Sonic Foundry is reporting degraded Mediasite performance.  Users may experience long loading times and/or time outs when accessing Mediasite catalogs and presentations.  Video uploads are also progressing slowly.  OIT is monitoring the situation and will update this status as more information becomes available.

Posted in Canvas / LMS, Lecture Capture

Upgrade Cisco Meeting Server (CMS) and Management Server (CMM) – 11/22/19

On Friday November 22nd at 4pm OIT and the vendor will be performing a software upgrade on the Cisco Meeting Server.

During this time Virtual Meeting rooms will be unavailable.  Contact videoconferencing for alternatives or use WebEx.  All FAU members have access to WebEx with their FAUNET ID; You may login to WebEx at https://fau.webex.com

Posted in Video Conferencing

Mediasite Maintenance

Sonic Foundry will be performing maintenance on the Mediasite Cloud infrastructure during the regularly scheduled maintenance window on August 3rd  between 1:01AM EDT and 5:00AM EDT. Access to Mediasite may be unavailable for brief periods during this time.

Posted in Canvas / LMS, Lecture Capture

Mediasite Cloud infrastructure maintenance

Sonic Foundry will be performing network maintenance on the Mediasite Cloud infrastructure during their scheduled maintenance window on April 27th between 1:01AM EDT and 5:00AM EDT. Access to Mediasite may be unavailable for brief periods during this time.

Posted in Canvas / LMS, Instructional Technologies, Lecture Capture

Mediasite Cloud infrastructure maintenance

Sonic Foundry will be performing network maintenance on the Mediasite Cloud infrastructure during their scheduled maintenance window on April 20th between 1:01AM EDT and 5:00AM EDT. Access to Mediasite may be unavailable for brief periods during this time.

Posted in Lecture Capture

Mediasite maintenance – 3/16/2019

Sonic Foundry will be performing maintenance on Mediasite Cloud Servers during the scheduled maintenance window on March 16th between 1:01AM EST and 5:00AM EST.  This maintenance requires taking the environment offline, and as such the site will not be available during this window. We do not anticipate any downtime before or after the designated window.

Posted in Instructional Technologies, Lecture Capture, Uncategorized

[Resolved] WebEx Degraded Performance

The degraded performance issue affecting WebEx has been resolved

Posted in Canvas / LMS, Video Conferencing