Access to Mediasite has been restored.
Mediasite inaccessible
Users may experience an error when trying to view Mediasite videos. We are currently working with the vendor for a resolution.
Posted in Canvas / LMS, Lecture Capture
[Resolved] Zoom, Issues Starting and Joining Meetings
Zoom has resolved the issue causing users to be unable to start and join Zoom Meetings.
Posted in Video Conferencing
Issues Starting and Joining Zoom Meetings
Issues Starting and Joining Meetings
Zoom is investigating reports of zoom.us being unavailable. Teams are currently investigating the service impacting event.
FAU users can login at https://fau-edu.zoom.us
Posted in Uncategorized, Video Conferencing
[Resolved] Zoom Login Issues
Zoom has resolved the issue causing a subset of users to be unable to access to Zoom Web Portal.
Posted in Canvas / LMS, Video Conferencing
[Monitoring] Zoom to Mediasite Imports stalled
OIT has put in place a fix for this issue and is currently monitoring its progress. However, some users may see duplicates of their zoom recordings appear in MyMediasite as the two systems sync. It is safe to delete the additional recording once it has imported.
Users with stalled imports should see them import in the next few days.
Posted in Canvas / LMS, Lecture Capture
Zoom to Mediasite Imports stalled
Zoom recordings are not automatically importing to MyMediasite. OIT is investigating this issue with the vendor. Users may still manually download Zoom recordings and upload them to MyMediasite.
Posted in Canvas / LMS, Lecture Capture
Mediasite upgrade
Mediasite will be upgraded to version 8 on December 18th. Mediasite may be unavailable periodically during the maintenance window (Saturday, Dec 18, 1AM-6AM). After, Mediasite Desktop Recorder will be retired. All Mediasite users must download the Mosaic application in order to use the new platform. We encourage you to check out the Instructional Technologies Blog.
[Resolved] Mediasite Disruption
The disruption to Mediasite services has been resolved
Posted in Canvas / LMS, Lecture Capture
Mediasite Disruption
Sonic Foundry engineers are currently investigating performance issues with Mediasite Video Cloud. Users may receive errors or timeouts when attempting to access Mediasite presentations at this time.
Posted in Canvas / LMS, Lecture Capture