[Update] Mediasite Outage

Work on fully restoring service continues at the cloud provider. OIT continues to monitor the situation and will provide updates as they become available.  You may still experience intermittent performance and accessibility issues during the recovery.

 

Posted in Instructional Technologies, Lecture Capture

Mediasite – Intermittent Interruptions

The Mediasite US cloud servers are intermittently inaccessible.  The vendor is aware of the situation and will keep FAU informed as the situation progresses.  In the meantime users occasionally may not be able to access Mediasite videos or the MyMediasite portal in canvas.

Posted in Instructional Technologies, Lecture Capture

[RESOLVED] Mediasite Unavailable

The vendor has resolved the issue with the hosting environment and service has been restored.

Posted in Instructional Technologies, Lecture Capture

Mediasite Unavailable

All Mediasite services are currently unavailable due to an outage affecting the cloud service provider.  OIT is in contact with the Vendor as they work towards a resolution.

On Saturday, August 12th at approximately 05:00 CDT the Mediasite Video Cloud services serving primarily our North America customers experienced a technical issue that has caused a persistent outage.  The outage impacts all Mediasite sites being hosted in the Mediasite Video Cloud and consequently those sites are not accessible and playback is unavailable.

We are working with our vendors to restore services as quickly as possible

OIT will provide updates as they are made available.

Posted in Instructional Technologies, Lecture Capture

[RESOLVED] Mediasite sign on issue

The issue preventing some users from accessing Mediasite has been resolved.

Posted in Uncategorized

Sign in Issues with Mediasite

Some users are experiencing difficulty accessing Mediasite.  OIT is aware of the problem and is currently investigating the issue.

Posted in Instructional Technologies, Lecture Capture

[Resolved] Mediasite Playback

The error with Mediasite video playback has been resolved.  OIT will continue to monitor the situation.

Posted in Uncategorized

Mediasite video playback

Some Mediasite videos are not playing back and return the error:

Some media for this presentation failed to download. Reloading the presentation may resolve the problem.

OIT is aware of the issue and is working with the vendor towards a resolution.

Posted in Uncategorized

[Complete] Mediasite Upgrade

The upgrade to the Mediasite system has been completed

Posted in Lecture Capture

Mediasite Upgrade Notice

Sonic Foundry will be performing planned server upgrades on Saturday, June 17, beginning at 12:01 am CST and ending at 4:00 am CST. Access to Mediasite may become unavailable for brief periods during the maintenance window.

During this maintenance Mediasite will be upgraded to version 7.0.30.

Browsers are phasing out support for plug-ins like Flash and Silverlight. Since previous versions of Mediasite relied on these plug-ins, video playback may be affected for many. Mediasite 7.0.30 addresses this.

Posted in Lecture Capture