[Completed] Emergency MyFAU Maintenance

MyFAU is being restarted to resolve some erroneous messages that may pop up during logon

 

Posted in Educational Technologies, Email, Systems, Uncategorized

Completed: VIP Document Management System Upgrade – Friday, March 2, 2018 from 5:00PM to 5:30PM

VIP Document Management System Upgrade
Description of change: We are making an enhancement to the VIP Document Management System in order to provide better security for logins
Downtime window start: 5:00 PM
Downtime window end: 5:30 PM
Affected services: VIP Document Management System
Affected systems: vip.fau.edu, boc22coex01
Expected End-user impact: During the upgrade, VIP document system will be unavailable. After the upgrade, users will have to go through the shibboleth single sign on login (and most likely 2factor authentication) that is enabled on many other FAU services.

Posted in Banner and Admin Systems, Systems, Uncategorized

Emergency maintenance: mail server upgrades

Main fau mailservers  are being incrementally upgraded to fix a bug.   Impact should be minimal as most mail clients will retry and get a working mailserver.   The mail hostnames that may be affected are as follows:    smtp.fau.edu, smtpxy.fau.edu, bertx.fau.edu, berty.fau.edu, boc22esa02.fau.edu, nwesa02.fau.edu

We apologize for the inconvenience.

Posted in Email, Systems, Uncategorized

[Resolved] Delivery Status Notification (Failure)

From the period of 10am to 3pm today (3/2), some of you may have erroneously received a Delivery Status Notification (Failure) email for emails being sent to FAU recipients.   The details would have said:

5.1.0 – Unknown address error 550-‘5.7.1 Relaying denied’

Rest assured that your message was properly delivered.  The bounce back message that you received was in error due to improper reporting.   We apologize for the inconvenience.

Posted in Email, Systems

VIP Document Management System is currently unavailable

The VIP Document Management System is currently unavailable and we are working with the vendor to resolve the problem.  We apologize for the inconvenience.

Posted in Uncategorized

[RESOLVED] – Power Outage – various services affected

We have experienced a power outage that affects various web services.   We are currently working to resolve the situation.  Sorry for the inconvenience.

Posted in Banner and Admin Systems, Educational Technologies, Email, Network and Telecom, Systems, Uncategorized, Workday

Resolved – MyFau unavailable

We are experiencing some technical difficulties with the myfau portal.  Currently working on the problem.   We apologize for the inconvenience.

Posted in Banner and Admin Systems, Educational Technologies, Email, Systems, Uncategorized

lists.fau.edu is working intermittently

We are currently experiencing some issues with lists.fau.edu and its backend mail delivery and processing.  We are currently looking into the matter and will update this notice as new information is available.  Sorry for the inconvenience.

Posted in Email, Systems, Uncategorized

wordpress upgraded as scheduled

Hello all,

WordPress has been upgraded as scheduled.  If you see any abnormal problems, please report it to systems@fau.edu.

 

thanks

norman

 

Posted in Banner and Admin Systems, Educational Technologies, Email, Network and Telecom, Systems, Workday

VIP Document management system is not functioning properly

** update:  Users can now see other document classes now via a workaround, but the problem has not been fully resolved yet.

 

Users are currently unable to view any student records except for the ones in the FERPA document class.   Systems is aware and is currently attempting to work with the vendor on the problem.   ETA not available at this time.

Posted in Banner and Admin Systems, Systems, Uncategorized