OnBase Document Management System Maintenance – Wednesday, June 2, 2021

OIT is conducting a system upgrade for OnBase on Wednesday, June 2, 2021.  During this time, the following services will be unavailable:

​​OnBase Document Management system
Website form submissions that rely on OnBase

Workflows and checklists that rely on OnBase

Posted in Banner and Admin Systems, Systems, Uncategorized

OnBase Document Management System Maintenance – Wednesday, May 19, 2021

OIT is conducting a system upgrade for OnBase on Wednesday, May 19, 2021.  During this time, the following services will be unavailable:

 

​​OnBase Document Management system

Website form submissions that rely on OnBase

Workflows and checklists that rely on OnBase

 

Posted in Banner and Admin Systems, Systems, Uncategorized

Intermittent access issues to shared folders (andi shares)

We are experiencing some intermittent access issues to shares on fauandi1.   Various services that depend on these shares may also be affected.  We are
working to resolve the issue as soon as possible.

Posted in Systems, Uncategorized

Unable to load images in VIP document management system

We are currently experiencing issues with the content explorer component of the VIP document management system.  As such, users are unable to load images.  Scanning and input should still be functional.  Working with vendor for a solution.

Posted in Banner and Admin Systems, Systems, Uncategorized

[Completed] Emergency MyFAU Maintenance

MyFAU is being restarted to resolve some erroneous messages that may pop up during logon

 

Posted in Educational Technologies, Email, Systems, Uncategorized

Completed: VIP Document Management System Upgrade – Friday, March 2, 2018 from 5:00PM to 5:30PM

VIP Document Management System Upgrade
Description of change: We are making an enhancement to the VIP Document Management System in order to provide better security for logins
Downtime window start: 5:00 PM
Downtime window end: 5:30 PM
Affected services: VIP Document Management System
Affected systems: vip.fau.edu, boc22coex01
Expected End-user impact: During the upgrade, VIP document system will be unavailable. After the upgrade, users will have to go through the shibboleth single sign on login (and most likely 2factor authentication) that is enabled on many other FAU services.

Posted in Banner and Admin Systems, Systems, Uncategorized

Emergency maintenance: mail server upgrades

Main fau mailservers  are being incrementally upgraded to fix a bug.   Impact should be minimal as most mail clients will retry and get a working mailserver.   The mail hostnames that may be affected are as follows:    smtp.fau.edu, smtpxy.fau.edu, bertx.fau.edu, berty.fau.edu, boc22esa02.fau.edu, nwesa02.fau.edu

We apologize for the inconvenience.

Posted in Email, Systems, Uncategorized

[Resolved] Delivery Status Notification (Failure)

From the period of 10am to 3pm today (3/2), some of you may have erroneously received a Delivery Status Notification (Failure) email for emails being sent to FAU recipients.   The details would have said:

5.1.0 – Unknown address error 550-‘5.7.1 Relaying denied’

Rest assured that your message was properly delivered.  The bounce back message that you received was in error due to improper reporting.   We apologize for the inconvenience.

Posted in Email, Systems

VIP Document Management System is currently unavailable

The VIP Document Management System is currently unavailable and we are working with the vendor to resolve the problem.  We apologize for the inconvenience.

Posted in Uncategorized

[RESOLVED] – Power Outage – various services affected

We have experienced a power outage that affects various web services.   We are currently working to resolve the situation.  Sorry for the inconvenience.

Posted in Banner and Admin Systems, Educational Technologies, Email, Network and Telecom, Systems, Uncategorized, Workday