[RESOLVED]ANDI shared drives may be unavailable or disconnected

The ANDI shared network drives are back online.  If you are still disconnected, please reboot your computer or manually map the network drive.

OIT

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We have received reports of users who lost access to their ANDI shared drives and are currently investigating the issue.

We are working to resolve as soon as possible and will update as we have additional information.

OIT

Posted in Systems

OIT Systems Maintenance, Thur. Feb 8 from 3:00AM to 9:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 2/8/2017 from 3:00 AM to 9:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

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Patch Tomcat FAU Apps
Description of change: Applying latest patches for Apache Tomcat servers
Downtime window start: 5:00 AM
Downtime window end: 6:00 AM
Affected services: FAU Fin Aid Quiz, Account Self Service, ACH Payments
Affected systems: tuna1p.fau.edu, tuna2p.fau.edu, boc22oimwebp1.fau.edu, boc22oimwebp2.fau.edu
Expected End-user impact: Users may lose access to websites running services.

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Security Enhancements for public facing web sites
Description of change: ​We are changing the cryptographic protocols that are allowed for the Banner production web sites that are public facing. Beginning on the 8th only TLS 1.2 will be allowed to those sites.
Downtime window start: 6:00 AM
Downtime window end: 7:00 AM
Affected services: ​All public Banner web sites (SSB, Ban XE, INB)
Affected systems:
BigIP
FAUP_boc22banxe_vs 131.91.101.187
PROD_banner_4444_vs 131.91.102.28
PROD_banner_8067_vs 131.91.102.28
PROD_banner_8862_vs 131.91.102.28
PROD_banner_9090_vs 131.91.102.28
PROD_banner_9292_vs 131.91.102.28
PROD_banner_9985_vs 131.91.102.28
PROD_banner_9990_vs 131.91.102.28
PROD_banner_https_vs 131.91.102.28
PROD_bannersso_443_vs 131.91.101.110​

Expected End-user impact: Clients will need to be running an OS/Browser that supports TLS 1.2 to connect to the services hosted on these systems.

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Email Auditing Change
Description of change: We will be enabling mailbox auditing for office 365 mailboxes.
Downtime window start: 8:00 AM
Downtime window end: 9:00 AM
Affected services: Office 365/ Exchange Online
Affected systems: Office 365/ Exchange Online
Expected End-user impact: This will only be done to OIT users in Office 365 (members of FAU-GRP-V-OIT in active directory).

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Email Security Change
Description of change: We will be changing the way DKIM signs messages for fau.edu email addresses.
Downtime window start: 8:00 AM
Downtime window end: 9:00 AM
Affected services: Office 365/ Exchange Online
Affected systems: Office 365/ Exchange Online
Expected End-user impact: none

Posted in Uncategorized

Possible delays in password changes

We are applying updates during the winter break that may cause delays in password changes. Please be aware we are actively monitoring the process.

 

OIT

Posted in Banner and Admin Systems, Educational Technologies, Email, Systems, Uncategorized

[RESOLVED] Account Activation is currently unavailable

The issue has been resolve and Account Activation is now available.

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We have identified an issue with the account activation process and will be performing emergency maintenance to resolve the issue at 9am this morning. Please wait to activate your FAU account until we update this status.

We apologize for any inconvenience.

OIT

Posted in Systems, Uncategorized

[RESOLVED]Workday Unavailable

Workday is now available.

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Workday is currently unavailable. We have contacted the vendor. There is currently no ETA but will update this status as we get more information.

OIT

Posted in Banner and Admin Systems, Uncategorized, Workday

[RESOLVED]TouchNet: The Payment Processing system is currently unavailable

TouchNet is now available.

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TouchNet the payment processing system is currently unavailable. The issue has been identified and are working to resolve it as soon as possible. We expect the issue to be resolved by this afternoon and will post an update when available.

We apologize for any inconvenience.

FIS/OIT

Posted in Banner and Admin Systems, Educational Technologies, Systems, Uncategorized

[RESOLVED] WebFocus is currently unavailable

The issue has been identified and resolved. WebFocus is now available.

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WebFocus is currently unavailable. We are investigating the cause and will update when we have more information.

We apologize for any inconvenience and appreciate your understanding.

OIT

Posted in Banner and Admin Systems, Systems, Uncategorized

OIT Systems Maintenance, Thurs. Aug 10, from 3:00AM to 7:00AM.

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 8/10/2017 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

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Server maintenance
Description of change: We are moving several servers to a more suitable network for their usage.
Downtime window start 8/11/2017 12:00 AM
Downtime window end 8/11/2017 3:00 AM
Affected services: banner and maybe dns
Affected systems: banner.fau.edu​, seeker.fau.edu(if needed to be moved as well)
Expected End-user impact: banner maybe unavailable for a few minutes while we push DNS to update to the new DMZ IP.​​

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Network Maintenance
Description of change: OIT will be performing network maintenance in the early morning hours of August 11th. Some connectivity on the Boca Raton campus may be intermittent towards the beginning of the maintenance window.​
Downtime window start 8/11/2017 12:00 AM
Downtime window end 8/11/2017 3:00 AM
Affected services: Boca DHCP, Boca DNS​
Affected systems: Boca DHCP, Boca DNS​
Expected End-user impact: The changes involved require some quick changes on services including DHCP and DNS on the Boca Raton campus. While the changes are being made, these services will be unavailable. This disruption is only expected to last a couple of minutes.​

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EMS and OwlCard system maintenance
Description of change: The systems supporting EMS and OwlCard will be migrated​
Downtime window start 8/11/2017 1:30 AM
Downtime window end 8/11/2017 3:00 AM
Affected services: EMS, OwlCard
Affected systems: sqlnode01, sqlnode02, sql05vs, boc22mssqlfau
Expected End-user impact: EMS and OwlCard will be unavailable during the window​

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Network Maintenance
Description of change: OIT will be performing maintenance on network equipment within the Boca Datacenter and on the Jupiter campus. There may be limited interruptions to services in both locations briefly during the mainteannce window.
Downtime window start 8/11/2017 3:00 AM
Downtime window end 8/11/2017 4:30 AM
Affected services: Boca: SSO, DHCP, DNS, Network Monitoring Jupiter: DHCP, DNS, PaperCut
Affected systems: Boca: boc96cas, boc96dns, dhcpboc1, dnsboc1, ldapboc1, ldapboc1-el6, overwatch, shibboleth2p Jupiter: dhcpjup1, dhcpjup2, dnsjup1, dnsjup2, jup17pcprt01, ldapjup1, ldapjup2
Expected End-user impact: Affected services in Boca may become degraded. Affected services in Jupiter will be offline during the maintenance window.

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Mail system maintenance
Description of change: ​OIT will be performing maintenance on the mail system to improve resiliency in the event of a disaster recovery event.
Downtime window start 8/11/2017 4:00 AM
Downtime window end 8/11/2017 6:00 AM
Affected services: All inboud email to fau.edu recipients, any service that relays email through smtp.fau.edu.​
Affected systems: IronPort cluster (bertx, berty, boc22esa02), SMTP/bertjr
Expected End-user impact: We ideally would like to expect zero end user impact, there is a possibility anyone who relays their mail through smtp.fau.edu might experience issues.

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Posted in Banner and Admin Systems, Email, Network and Telecom, Systems, Uncategorized

[RESOLVED]Password changes/resets are currently unavailable

Password changes and resets are functioning and the issue is resolved.

We apologize for any inconvenience.

OIT

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Password changes/resets are currently experiencing extended delays. We recommend holding off changing your password until further notice.

We are working with due diligence to resolve this issue.

We appreciate your patience during this time.

OIT

Posted in Banner and Admin Systems, Educational Technologies, Email, Network and Telecom, Systems, Uncategorized

[RESOLVED] Banner INB and Self-Service currently unavailable

Update as of 12:05pm 7/7/2017

Banner and Self Service are back online.

We apologize for any inconvenience.

OIT

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UPDATE as of 11:45am:

The cause has been identified and Banner will be back up shortly. Thank you for your patience and please await follow-up status for resolution.

OIT

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Banner and Self-Service are currently unavailable. We are currently investigating to resolve as soon as possible.

We will post an update with more information as it is available.

We apologize for any inconvenience.

OIT

Posted in Banner and Admin Systems