Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks starting on Wednesday, 5/13/2026 at 10am until Saturday 5/16/2026 at 3am. In addition, the following systems will be specifically impacted:
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CCURE Application Upgrade
Start: 2026-05-13 10:00
End: 2026-05-13 14:00
Services: CCURE Application
Description: Upgrade to improve security, scalability, and platform compatibility.
Impact: Access control system limited; card access works but no unlock events—————————————————————————————-
Zoom-O365 Integration Maintenance
Start: 2026-05-14 07:00
End: 2026-05-14 07:10
Services: Zoom, Microsoft 365 Calendar
Description: Maintenance of Zoom and O365 calendar integration requiring reauthentication.
Impact: Users must reauthenticate Zoom with O365—————————————————————————————–
Server Maintenance (iss.fau.edu)
Start: 2026-05-13 04:00
End: 2026-05-13 04:45
Services: iss.fau.edu
Description: Routine incremental server updates.
Impact: No expected user impact——————————————————————————————-
IAM Group Management Maintenance
Start: 2026-05-14 05:00
End: 2026-05-14 07:00
Services: Grouper, SSO, LDAP
Description: Maintenance on identity management group manager.
Impact: Possible delays in group sync——————————————————————————————–
IAM Identity Updates
Start: 2026-05-14 04:00
End: 2026-05-14 05:00
Services: Accounts, User Manager, MidPoint, Active Directory
Description: Configuration updates to improve IAM data quality and functionality.
Impact: Services restarted; no major impact———————————————————————————————-
Wireless Update (eduroam/fauwpa2)
Start: 2026-05-14 03:00
End: 2026-05-14 04:00
Services: eduroam, fauwpa2
Description: Configuration update to support new equipment.
Impact: Brief authentication interruptions————————————————————————————————-
IAM Cluster Maintenance
Start: 2026-05-15 05:00
End: 2026-05-15 06:00
Services: Accounts, User Manager, MidPoint
Description: Maintenance to prepare for hardware replacement.
Impact: No end-user impact————————————————————————————————-
Non-Degree Maintenance
Start: 2026-05-13 22:00
End: 2026-05-14 00:00
Services: Non-Degree Application
Description: Server maintenance window.
Impact: Possible intermittent downtime—————————————————————————————————-
Network Maintenance
Start: 2026-05-15 05:00
End: 2026-05-15 06:00
Services: Campus Network
Description: Network infrastructure maintenance.
Impact: Campus network devices unavailable——————————————————————————————————-
Wireless Auth Server Change
Start: 2026-05-14 05:00
End: 2026-05-14 06:00
Services: Wireless WPA2, eduroam
Description: Change of wireless authentication server.
Impact: Users may need to reconnect———————————————————————————————————
LMS Apps Server Update
Start: 2026-05-14 05:00
End: 2026-05-14 06:00
Services: lmsapps.fau.edu
Description: Upgrade of LMS web servers with rolling updates.
Impact: Minimal impact expected——————————————————————————————————–
Microsoft Login Maintenance
Start: 2026-05-15 07:00
End: 2026-05-15 08:00
Services: Microsoft Entra
Description: Adjustments to Microsoft login process.
Impact: No expected user impact——————————————————————————————————-
Campus Network Maintenance
Start: 2026-05-16 00:00
End: 2026-05-16 03:00
Services: All campus network services
Description: Campus-wide network maintenance.
Impact: Brief outages across campuses————————————————————————————————————
Banner Production Maintenance
Start: 2026-05-14 00:01
End: 2026-05-14 07:00
Services: Banner Admin, Registration, Self-Service, APIs
Description: Maintenance on Banner production application servers.
Impact: Banner services unavailable
OIT Systems Maintenance
[Resolved] Transcripts and Google authentication services currently unavailable
Issue resolved around 9:00am this morning
There is currently an outage affecting our Identity environment. This is impacting the account management portal (accounts.fau.edu) to change your password or activate your account, the transcripts portal, and google workspace.
We are working to restore services.
OIT
Google and Transcripts login service (osso.fau.edu) currently unavailable
We are currently investigating reports of errors upon logging into the Transcripts portal or Google workspace.
OIT
Identity Management System Replacement- Temporary Service Interruption- TOMORROW 3/11 4AM
We will begin the planned replacement of our Identity Management System at 4 AM tomorrow, March 11th.
During this period, services such as account provisioning, account changes, and password synchronization will be temporarily unavailable.
Authentication for existing accounts should not be affected and will continue to function as usual.
We will update you as soon as all services are fully restored.
Thank you for your patience and cooperation.
OIT
[Resolved] ANDI drives experiencing intermittent failure
After maintenance this morning, we have received reports of andi shared drives being unavailable. We are currently investigating.
OIT
TeamDynamix (HelpDesk) performance issues
TeamDynamix has reported they are currently investigating reports of performance degradation. Updates will be posted as they become available.
OIT
Issue signing into Office Apps on Windows Computers
We have identified an issue with Duo Authentication when signing into Office Apps on Windows computers. After Duo, the application just hangs and you are unable to activate Office. We are currently investigating.
OIT
Microsoft Entra MFA / Microsoft Authenticator replacing Duo
Starting Today, September 16th, Florida Atlantic University will begin transitioning Employees from DUO to Microsoft Entra MFA for secure login to Microsoft applications.
What’s Happening:
- Employees will begin seeing a 4P prompt to setup the Microsoft Authenticator when signing into FAU Services.
- After enrolling, Entra MFA will be activated for all Microsoft apps (Outlook, Teams, Office 365, etc.). Duo will remain for non-Microsoft logins until we fully transition in the next few months.
What You Need to Know:
- You can choose from:
- Microsoft Authenticator app (recommended)
- Hardware token (e.g., YubiKey)
- SMS text message
- Additional options coming soon
For setup instructions, visit:
Thank you for your cooperation as we enhance account security across the university.
OIT Systems Maintenance
Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Wednesday and Thursday, 9/17/2025 – 9/18/2025 from 9:00 PM to 9:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:
Owlforms update
OIT will be performing upgrades for Owlforms on Thursday Sept 18th from 8am to 9am.
Scheduled Time: Thursday, September 18, 2025 at 08:00 AM to 09:00 AM
Impacted Services: Owlforms
End User Impact: Staff
Cisco Voice Cluster Upgrade
The Cisco voice cluster will be upgraded over the following two weeks.
Scheduled Time: Wednesday, September 17, 2025 at 09:00 PM to 11:00 PM
Impacted Services: Cisco phones
End User Impact: Users will be unable to use their Cisco phones at certain points during the upgrade.
[RESOLVED]Cisco Finesse Call Centers Unavailable
Cisco Finesse call centers are currently unavailable. Users are unable to sign-in to the system. We are investigating and will post an update as soon as possible.
We apologize for the inconvenience.
OIT