[RESOLVED]Password Changes/resets currently delayed

Issue has been resolved. Password changes and resets are back to normal.

 

OIT

 

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We are currently experiencing issues with Password changes/resets. We recommend holding off changing your password until further notice.

We are working quickly to resolve as soon as possible.

We appreciate your patience during this time.

OIT

Posted in Email, Systems, Uncategorized, Workday

OIT Systems Maintenance, Thurs. July 19 from 5:00AM to 6:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 7/19/2018 from 5:00 AM to 6:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

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Identity Mangement
Description of change: Adding additional support for Canvas and Banner Security accounts.
Downtime window start: 5:00 AM
Downtime window end: 6:00 AM
Affected services: ​Identity Mangement
Affected systems: ​boc22oimp1, boc22oimp2
Expected End-user impact: ​Users of Canvas and Banner Security accounts should see improved seamless support for their accounts. No additional action is required by these users.

Posted in Systems, Uncategorized

OIT Systems Maintenance, Thurs. July 5 from 3:00AM to 8:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 7/5/2018 from 3:00 AM to 8:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

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Server Upgrade and Maintenance
Description of change: OIT will be upgrading the components of several systems to resolve bugs and add support for newer hardware.​
Downtime window start: 3:00 AM
Downtime window end: 6:00 AM
Affected Services: ADFS, Shibboleth, Banner DR​
Affected systems: andisecbigipnw, dhcpnwrdc1, dnsnw1, ds2p, eprintnw, exchangeca04, exchangemb05, jenkins, ldapnw1-el6, lintalon1nw, lists, madcatdr, metadatadr, nautilus, nwadfs, nwadfs.fau.cc, nwadfsp, nwadfsp.fau.cc, nwchessboard, nwdns, nwmgmt, nwmssql11, nwmssql12, nwnasmvi, nwoudd01, nwoudp01, nwoudt01, nwoudt02, nwrdcbanxe01, nwrdcbanxe02, nwrdcbanxe03, nwrdcbanxe04, nwrdcbanxe05, nwrdcnaconv, nwrdcoimp1, nwrdcoimp2, nwrdcoimwebp1, nwrdcoimwebp2, nwrdcora01, nwrdcuachieve1, nwrdcvcenter1, nwrdslic, sctformsdr, sctformsdr2, shibboleth3p, talonnw, wordpressnw​
Expected End-user impact: No end user impact is expected​

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Library fileserver maintenance
Description of change: The library’s file server will undergo hardware maintenance
Downtime window start: 6:00 AM
Downtime window end: 6:30 AM
Affected services: All file shares on boc22libfs
Affected systems: boc22libfs
Expected End-user impact: file shares on boc22libfs will be unavailable during the window

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Change Mail Transport Rule
Description of change: OIT will be making a change to the College of Medicine’s mail transport rule.
Downtime window start: 8:00 AM
Downtime window end: 8:00 AM
Affected services: Exchange Online / Office 365 mail
Affected systems: Exchange Online / Office 365 mail
Expected End-user impact: None.

Posted in Email, Systems, Uncategorized

[RESOLVED] Tuition payments currently unavailable

The payment system is back up and tuition payments can now be made. The payment deadline has been extended until July 3rd.

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At this time, we have identified an issue with tuition payments. We have notified the vendor and are further investigating.

We will post an update as soon as we have additional information regarding an ETA.

We apologize for any inconvenience.

OIT

 

 

Posted in Banner and Admin Systems, Uncategorized

[RESOLVED]ANDI shared drives may be unavailable or disconnected

The ANDI shared network drives are back online.  If you are still disconnected, please reboot your computer or manually map the network drive.

OIT

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We have received reports of users who lost access to their ANDI shared drives and are currently investigating the issue.

We are working to resolve as soon as possible and will update as we have additional information.

OIT

Posted in Systems

OIT Systems Maintenance, Thur. Feb 8 from 3:00AM to 9:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 2/8/2017 from 3:00 AM to 9:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

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Patch Tomcat FAU Apps
Description of change: Applying latest patches for Apache Tomcat servers
Downtime window start: 5:00 AM
Downtime window end: 6:00 AM
Affected services: FAU Fin Aid Quiz, Account Self Service, ACH Payments
Affected systems: tuna1p.fau.edu, tuna2p.fau.edu, boc22oimwebp1.fau.edu, boc22oimwebp2.fau.edu
Expected End-user impact: Users may lose access to websites running services.

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Security Enhancements for public facing web sites
Description of change: ​We are changing the cryptographic protocols that are allowed for the Banner production web sites that are public facing. Beginning on the 8th only TLS 1.2 will be allowed to those sites.
Downtime window start: 6:00 AM
Downtime window end: 7:00 AM
Affected services: ​All public Banner web sites (SSB, Ban XE, INB)
Affected systems:
BigIP
FAUP_boc22banxe_vs 131.91.101.187
PROD_banner_4444_vs 131.91.102.28
PROD_banner_8067_vs 131.91.102.28
PROD_banner_8862_vs 131.91.102.28
PROD_banner_9090_vs 131.91.102.28
PROD_banner_9292_vs 131.91.102.28
PROD_banner_9985_vs 131.91.102.28
PROD_banner_9990_vs 131.91.102.28
PROD_banner_https_vs 131.91.102.28
PROD_bannersso_443_vs 131.91.101.110​

Expected End-user impact: Clients will need to be running an OS/Browser that supports TLS 1.2 to connect to the services hosted on these systems.

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Email Auditing Change
Description of change: We will be enabling mailbox auditing for office 365 mailboxes.
Downtime window start: 8:00 AM
Downtime window end: 9:00 AM
Affected services: Office 365/ Exchange Online
Affected systems: Office 365/ Exchange Online
Expected End-user impact: This will only be done to OIT users in Office 365 (members of FAU-GRP-V-OIT in active directory).

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Email Security Change
Description of change: We will be changing the way DKIM signs messages for fau.edu email addresses.
Downtime window start: 8:00 AM
Downtime window end: 9:00 AM
Affected services: Office 365/ Exchange Online
Affected systems: Office 365/ Exchange Online
Expected End-user impact: none

Posted in Uncategorized

Possible delays in password changes

We are applying updates during the winter break that may cause delays in password changes. Please be aware we are actively monitoring the process.

 

OIT

Posted in Banner and Admin Systems, Educational Technologies, Email, Systems, Uncategorized

[RESOLVED] Account Activation is currently unavailable

The issue has been resolve and Account Activation is now available.

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We have identified an issue with the account activation process and will be performing emergency maintenance to resolve the issue at 9am this morning. Please wait to activate your FAU account until we update this status.

We apologize for any inconvenience.

OIT

Posted in Systems, Uncategorized

[RESOLVED]Workday Unavailable

Workday is now available.

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Workday is currently unavailable. We have contacted the vendor. There is currently no ETA but will update this status as we get more information.

OIT

Posted in Banner and Admin Systems, Uncategorized, Workday

[RESOLVED]TouchNet: The Payment Processing system is currently unavailable

TouchNet is now available.

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TouchNet the payment processing system is currently unavailable. The issue has been identified and are working to resolve it as soon as possible. We expect the issue to be resolved by this afternoon and will post an update when available.

We apologize for any inconvenience.

FIS/OIT

Posted in Banner and Admin Systems, Educational Technologies, Systems, Uncategorized