[RESOLVED] Issues logging into uAchieve and Office Apps

We have identified and resolved these issues. Login to uAchieve and Office Apps has been resolved.

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After our single sign on upgrade we have identified that users are receiving Access Denied when trying to access uachieve. We also have identified that logging into Office apps on Windows for the first time is giving a white screen. We recommend logging into Office apps via the web until we update this status.

The issue with logging into the library information systems has been resolved.

We are currently debugging and will update this post as we have a status.

We apologize for the inconvenience.

OIT

Posted in Banner and Admin Systems, Educational Technologies, Instructional Technologies, Systems, Uncategorized

Success Network (EAB Navigate) is currently experiencing an outage.

The Success Network (EAB Navigate) system is currently experiencing an outage. Students and Faculty/Staff are unable to login at this time.

The vendor has been notified, and we will post an update once we have more information.

Posted in Educational Technologies, Uncategorized

[RESOLVED]Workday Unavailable

Workday is currently unavailable. We have reached out to the vendor and will update as we have more information.

We apologize for the inconvenience.

OIT

Posted in Banner and Admin Systems, Uncategorized, Workday

Network and telephone outages due to power outages

We are currently experiencing network and telephone outages due to power outages in the following buildings:

12 BS BEHAVIORAL SCIENCES

1 SC SANSON LIFE SCIENCES BUILDING

35 and 35-A RS RESEARCH SUPPORT FACILITY

OIT

Posted in Network and Telecom, Uncategorized

[RESOLVED]MyFAU icons not properly displaying

The vendor has resolved the issue and the icons are restored.

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We have identified that some of the MyFAU icons are not properly displaying. We have contacted the vendor and will update as soon as we have more information.

Office of Information Technology

Posted in Educational Technologies, Email, Systems, Uncategorized

[RESOLVED]Account Activations and Password resets unavailable

We are currently investigating issues with password resets and account activations.

We apologize for the inconvenience and will update this status as soon as possible.

OIT

Posted in Email, Systems, Uncategorized

Malwarebytes currently blocking Google

We have identified that our anti-malware software Malwarebytes is currently blocking access to the Google.com domain. We are currently investigating the status and will update as we receive additional information.

Posted in Email, Network and Telecom, Systems, Uncategorized

Single-sign on delays and errors

We are currently experiencing intermittent issues with single-sign on that may cause delayed logins or errors while logging into services such as Workday and Canvas. We are working on resolving the issue as soon as possible.

We apologize for the inconvenience this may cause.

OIT

Posted in Banner and Admin Systems, Educational Technologies, Email, Instructional Technologies, Network and Telecom, Systems, Uncategorized, Workday

Network Maintenance: July 21 5-6am

As part of OIT’s annual continuity of services testing, OIT will be conducting tests that will potentially interrupt campus services intermittently between 5am to 6am on Thursday, July 21.

Posted in Banner and Admin Systems, Canvas / LMS, Educational Technologies, Email, Instructional Technologies, Lecture Capture, Network and Telecom, Research Computing, Systems, Uncategorized, Video Conferencing, Workday

RESOLVED: Password Changes not currently synchronizing

Password synchronization issues have been resolved and you can proceed with password changes.

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We have identified that changes to your password are not properly synchronizing through the system. This may prevent you from accessing some services such as signing into your domain computer or the network. Please hold off from changing your password at this time.

We are working to resolve as soon as possible and apologize for any inconvenience.

OIT

Posted in Systems, Uncategorized