Network Registration Upgrade

Network Registration for wireless and wired networks was upgraded this morning. If you experience any issue registering computers, printers or other devices please submit a ticket to the Help Desk.

Posted in Uncategorized

Graduate College Admissions Application Restart

The Graduate College Admissions Application needed to be restarted several times between 10 pm and 10:30 pm on August 10th, 2022 to resolve an issues with the Fall 2022 term and filtering degree programs. The issues have now been resolved and there should be no additional downtime.

Posted in Banner and Admin Systems

College of Business Admissions Application

The College of Business Admissions Application will be offline at 1 pm 3/30/2022 for a brief update. It should return to service by 1:15 pm 3/30/2022.

Posted in Uncategorized

BHRIC Virtual Desktops

https://vhealth.fau.edu is currently offline due to an VMware error that occurred while applying updates. We are currently on the phone with VMware attempting to resolve the issue but do not expect it to be online by 8 am. At this time users should connect to https://vhealthon.fau.edu to connect to the BHRIC Virtual Desktops. We are working with the firewall team to make sure all users have access to this URL.

Posted in Research Computing

BHRIC Virtual Desktop Infrastructure Maintenance

THE BHRIC Virtual Desktop Infrastructure will be updated Friday morning at 3 am. As OIT will be replacing the DHCP server be sure to reach out if there are any BHRIC/secure virtual desktop (VDI).

Issues should be reported to Research Computing <hpc.fau.edu> through your College or Division’s support team.

Posted in Network and Telecom, Research Computing, Systems

Research Computing Resources

A critical server within the Research Computing cluster failed due to load and resulted in a full reboot being required. We are currently working on bringing services back online.

Posted in Research Computing

Research Informatics Core Missing Files

Several users have reported missing files on the Research Informatics Core. We have determined the issue and resolved it. We are restoring any missing files from our early morning backups. If you are still missing files on Monday morning please contact your local administration team and we will investigate further.

Posted in Systems

[Resolved] University Forms Offline

[8:00 am] The University form (Frevvo) system has been returned to service. We are working with the vendor to determine why the error occurred and prevent it from hapenning again.
[7:45 am] The University form (Frevvo) system is offline due to a configuration issue. We are working with the vendor to resolve the problem.

Posted in Banner and Admin Systems, Educational Technologies, Instructional Technologies, Research Computing, Systems, Workday

BHRIC Virtual Desktops

[01:00 10/02/2021] The issue has been resolved. The vendor has corrected the issue with their software and everything is working as expected. Administrators will need to contact OIT for instructions to connect to the administrative interface as a configuration setting was changed during the repair.
[21:00 10/01/2021] Certain Virtual Desktops on the BHRIC may not be accessible due to a failure of a backend service. We are working with the vendor to resolve the issue and will update this post regularly. If you experience an issue accessing your virtual desktop please report the problem to your IT support team. They will be able to work with OIT to bring the virtual desktop online.

Posted in Research Computing, Systems

[Resolved] Forms Server Offline

09/18/2021 10:00 PM: The University forms server (Frevvo) has been restored to service. Form developers, please check your emails for more details.

09/18/2021 08:20 PM: The University forms server (Frevvo) has experienced an error and is currently offline. We have identified the problem and are performing emergency maintenance to resolve the issue. We will update this when the problem is resolved.

This has impacted the University Admissions applications for Undergraduate Admissions, College of Business Graduate Programs Admissions Application, Non-Degree Admissions Application, and numerous other forms and workflows.

Posted in Banner and Admin Systems, Educational Technologies, Instructional Technologies, Lecture Capture, Network and Telecom, Research Computing, Systems, Video Conferencing