[Resolved] Research Computing Data Transfer nodes offline

The bellow issue has been resolved and the service restored.

[RESOLVED] Due to a software issue on our data transfer nodes this service is temporarily offline. We are rebuilding the Windows file share service and hope to have it online by the end of the day.

Posted in Network and Telecom, Systems, Uncategorized

[Resolved] BHRIC Virtual Desktop Infrastructure downtime

The Biomedical Health Research Informatics Core experienced an error that prevented virtual desktops being rebooted, started, or migrated. The error occurred between 7:00 – 7:50 am August 22 and appears to have been resolved. For more information please contact the Research Computing team.

Posted in Educational Technologies, Network and Telecom, Systems, Uncategorized

Reports of 2Factor/MFA enrollment issues

Users have reported that issues enrolling and activating MFA/2Factor on their user accounts. We have tracked the issue down and will be fixing it between 9 pm and 9:30 pm June 16, 2019. During this period both the student and employee enrollment applications will be offline.

Posted in Banner and Admin Systems, Canvas / LMS, Email, Instructional Technologies, Systems, Workday

Resolved: Frevvo offline

The University forms server (Frevvo) maintenance is running long and is currently offline. We will update this message once an hour with updates.

This issue has been resolved as of 8:05 am. 

Posted in Banner and Admin Systems, Educational Technologies, Systems, Workday

Single Sign-On Authentication Maintenance

Office of Information Technology will be performing systems maintenance Monday November 26th, 2018 from 3:00 am until 7:00 am.

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Single sign-on (SSO)
Description of change:  OIT will upgrade the Single Sign-On system as part of our identity management upgrade.
Downtime window start: 3:00 AM
Downtime window end: 7:00 AM
Affected services: sso.fau.edu, grouper.fau.edu, all SSO clients including Banner Self Service, Workday, Canvas, and many others.
Affected systems: Single Sign On Servers, Grouper
Expected End-user impact: During this time, some users may experience issues logging into numerous single sign-on authenticated services. Groups sync’s will be delayed while an initial sync is performed.

Posted in Banner and Admin Systems, Educational Technologies, Email, Instructional Technologies, Network and Telecom, Systems, Workday

[RESOLVED]Degraded Services Single Sign On, DHCP, DNS

Issue is resolved and services are fully online.

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DHCP, DNS, Single Sign On, Network Monitoring, and EDURoam may experience delays and possible errors this morning due to an issue with a device in Building 96. Information Technology is working on resolving the issue and will update this notice as we learn more.

Posted in Banner and Admin Systems, Educational Technologies, Email, Instructional Technologies, Lecture Capture, Network and Telecom, Systems, Video Conferencing, Workday

Admissions Status Portal Upgrade at 5 am

The admissions status portal for undergraduate applicants will be upgraded the morning of October 4th at 5 am. During this upgrade the status portal will not be available and users may receive a 404 page not found.

Posted in Banner and Admin Systems

Admissions Status Maintenance Wednesday 12th at 7 am

We will be performing a short update to the Admissions Status Portal at 7 am on Wednesday September 12th. During this update appstatus.fau.edu/admissions will be offline and applicants will not be able to check the status of admissions applications.

If you experience difficulty accessing appstatus.fau.edu or your admissions applications please contact the Help Desk at your earliest convenience.

Posted in Banner and Admin Systems

Admissions Status Maintenance Monday 10th at Noon

We will be performing a short update to the Admissions Status Portal at Noon on Monday the 10th. appstatus.fau.edu/admissions will be offline for a short time while apply these upgrades.

If you experience difficulty accessing appstatus.fau.edu or the admissions applications please contact the Help Desk at your earliest convenience.

Posted in Banner and Admin Systems

Admissions Applications and Forms.fau.edu maintenance

We will be performing a short update to the Admissions and forms server at 4 am Friday the 22th. These services will be offline for approximately an hour while we increase the resources allocated to the machine.

If you experience difficulty accessing forms.fau.edu or the admissions applications please contact the Help Desk at your earliest convenience.

Posted in Banner and Admin Systems, Educational Technologies, Email, Instructional Technologies, Systems, Workday