[Resolved] University Forms Offline

[8:00 am] The University form (Frevvo) system has been returned to service. We are working with the vendor to determine why the error occurred and prevent it from hapenning again.
[7:45 am] The University form (Frevvo) system is offline due to a configuration issue. We are working with the vendor to resolve the problem.

Posted in Banner and Admin Systems, Educational Technologies, Instructional Technologies, Research Computing, Systems, Workday

BHRIC Virtual Desktops

[01:00 10/02/2021] The issue has been resolved. The vendor has corrected the issue with their software and everything is working as expected. Administrators will need to contact OIT for instructions to connect to the administrative interface as a configuration setting was changed during the repair.
[21:00 10/01/2021] Certain Virtual Desktops on the BHRIC may not be accessible due to a failure of a backend service. We are working with the vendor to resolve the issue and will update this post regularly. If you experience an issue accessing your virtual desktop please report the problem to your IT support team. They will be able to work with OIT to bring the virtual desktop online.

Posted in Research Computing, Systems

[Resolved] Forms Server Offline

09/18/2021 10:00 PM: The University forms server (Frevvo) has been restored to service. Form developers, please check your emails for more details.

09/18/2021 08:20 PM: The University forms server (Frevvo) has experienced an error and is currently offline. We have identified the problem and are performing emergency maintenance to resolve the issue. We will update this when the problem is resolved.

This has impacted the University Admissions applications for Undergraduate Admissions, College of Business Graduate Programs Admissions Application, Non-Degree Admissions Application, and numerous other forms and workflows.

Posted in Banner and Admin Systems, Educational Technologies, Instructional Technologies, Lecture Capture, Network and Telecom, Research Computing, Systems, Video Conferencing

Forms.fau.edu is offline

[7:30 pm] The Form service is online! All forms should be working as expected.
[6:10 pm] The Form service is online! Many forms will show a yellow bar on the top and bottom indicating it is not a production form. Please report these to https://helpDesk.fau.edu, we are currently updating them as quickly as possible.
[4:50 pm] The Form service is still offline but we have corrected most issues and the form developers are testing to make sure everything is working. More information will follow when we have verified the fix was applied correctly.
[1:30 pm] The Form service is still offline but we are making progress on correcting the issue. More information will follow when we have tested the fix.
[9:00 am] The Form server has been taken offline as a precaution. We are making progress with the vendor and will know more soon.
[8:24 am] The Form server is back online but historic submissions are not accessible. A support ticket has been open with the vendor and more information will follow.
* We did confirm that the submissions appear to be in the System but not visible.
[7:50 am] The University Form Server forms.fau.edu is currently offline due to a failure of the service. We will update this post regularly with updated information.

Posted in Banner and Admin Systems, Canvas / LMS, Educational Technologies, Email, Instructional Technologies, Lecture Capture, Network and Telecom, Research Computing, Systems, Workday

OwlPulse Maintenance

Owlpulse will be offline for maintenance 08/17/2021 from 8 pm until 9 pm. Users will not be able to report the COVID-19 symptoms during this time.

Posted in Systems, Uncategorized

[Resolved] REDCap and Student Health Services Servers

The storage system supporting the Bio Medical Information Core rebooted or became unavailable at ~11:30 am.

Several servers and services failed during this time resulting in a loss of service. We are investigating the problem and recovering the servers that are offline.

This issue has been resolved, and we are investigating adjustments to the BHRIC network which will prevent it in the future.

Posted in Network and Telecom, Research Computing

[Resolved 2:30 pm] Owlpulse and Redcap offline

Owlpulse and Redcap are currently offline due to an issue with the database server. OIT is investigating the issue and will update regularly.

Posted in Research Computing, Systems, Uncategorized

COVID-19 Health Check-in Update

The Office of Information will be updating the COVID-19 Health Check-in which is displayed when users login to Canvas and Workday. This upgrade will occur at 8 pm and last until 8:15 pm.

While not expected some users may have difficulty logging in and updating their health status during this time. If you have any trouble please try again after 8:15 pm.

Posted in Banner and Admin Systems, Canvas / LMS, Educational Technologies, Email, Instructional Technologies, Lecture Capture, Research Computing, Systems, Workday

eGrades and University Forms

eGrades and the University Forms (frevvo) are currently experiencing an outage and may not work as expected. We are investigating the problem and will update this notice soon.

Posted in Banner and Admin Systems, Canvas / LMS, Educational Technologies

Parking Server Certificate Error

Due to a problem with the Parking servers site https://parking.fau.edu is not accessible. We are working to resolve is issue and expect it to return to service in the next hour or two.

Posted in Uncategorized