eGrades and University Forms

eGrades and the University Forms (frevvo) are currently experiencing an outage and may not work as expected. We are investigating the problem and will update this notice soon.

Posted in Banner and Admin Systems, Canvas / LMS, Educational Technologies

Parking Server Certificate Error

Due to a problem with the Parking servers site https://parking.fau.edu is not accessible. We are working to resolve is issue and expect it to return to service in the next hour or two.

Posted in Uncategorized

Research Computing Cluster Logins

A bad fiber line on the Jupiter Campus is affecting the Research Computing equipment performance. The infrastructure team is investigating and during this investigation logins and file system operations will be impacted for short periods of time. We will update this post as we learn more.

Posted in Network and Telecom

Single Sign-On Update

08-23-2020 5:00 pm – 5:30 pm

OIT will be updating the Single Sign-on System to correct a performance issue that was recently discovered. During this window, there will be a short period of time where users receive an error when attempting to login to any single sign-on enabled service.

Posted in Banner and Admin Systems, Canvas / LMS, Educational Technologies, Email, Instructional Technologies, Lecture Capture, Network and Telecom, Systems, Video Conferencing, Workday

Research Computing Equipment

Good afternoon, due to a cooling failure the Research Computing Clusters (koko-login.fau.edu) have been shutdown. They will return to service once we get the OK from Facilities.

Posted in Educational Technologies, Network and Telecom, Uncategorized

Networking Issues

The Office of Information Technology is investigating networking issues affecting numerous services. More information will be reported as it becomes available.

Posted in Banner and Admin Systems, Canvas / LMS, Educational Technologies, Email, Instructional Technologies, Lecture Capture, Network and Telecom, Systems, Uncategorized, Video Conferencing, Workday

Computing Cluster nodes down

Several compute nodes have failed and we are investigating the cause and looking for a fix.

Posted in Educational Technologies, Network and Telecom, Uncategorized

[Resolved] Non-Degree Admissions Application Offline

[2020-06-01 01:08 PM] The Non-Degree Admissions Application has returned to service. We are investigating the root cause of the issue but the application is again online.
[2020-06-01 11:30 AM] We have detected a problem with the Non-Degree Admissions Application. We are investigating the cause of the issue and will update this post as more information is discovered.

Posted in Banner and Admin Systems, Systems

[Resolved] Duo Two-Factor Authentication delays and failures

4/22/2020 8:16 AM: We were notified that the issues are resolved, and the 3rd-party network providers service issues have been resolved.
4/21/2020 4:15 PM: We have confirmed that the issues reported relate to 3rd-party network providers experiencing regional connectivity issues after a large fiber cut. Duo and Amazon are tracking with those providers to further understand when the cuts have been repaired or traffic is otherwise routable again, and are also investigating other potential solutions to route traffic at this time.

4/21/2020 1:35 PM: We have been notified that users may experience delays and failures when completing two-factor authentication. We will monitor the situation and update this notification as more information is received.

This may affect users logging into VPN, Workday, Banner, Student Self Service, MyFAU, Canvas, Email, and other services.

Posted in Banner and Admin Systems, Canvas / LMS, Educational Technologies, Email, Instructional Technologies, Lecture Capture, Network and Telecom, Systems, Uncategorized, Video Conferencing, Workday

Forms restart

The forms service forms.fau.edu (frevvo) needed to be restarted due to a newly discovered issue. We are investigating the problem and will restart the service as needed until the vendor resolves the issue.

Posted in Banner and Admin Systems, Instructional Technologies, Systems, Workday