[10:30 am Monday] Network Infrastructure and Research Computing are working to isolate the problem between the Campus core and the Research Buildings. Hardware is being dispatched, and we will continue testing as we work towards a resolution.
[9pm Sunday] Research Computing’s home directory and scratch file systems are currently unavailable. We are investigating and will update this tomorrow morning once more information is known.
We have confirmed that authenticated REDcap users are being forced to reauthenticate every few minutes. We are investigating the issue and will update when the issue is resolved.
A power failure in the Jupiter Data Center appears to have caused Beegfs /mnt/archive on the new Athene cluster to go offline. The team is en route to the campus and will resolve the problem as soon as possible.
2025/10/01 @ 10:00 am – We determined this was caused by a security policy affecting a very limited number of users. The policy has been adjusted to prevent the issue.
2025/10/01 @9:45 am – As of this morning, a limited number of users are experiencing issues logging into some Microsoft Services. We are investigating the problem and request that anyone who receives a “You can’t get there from here” message contact the Help Desk.
Example:
FAU OIT Research Computing experienced an Air Conditioning outage on the Jupiter Campus today, February 22, 2025. Physical Plant and OIT have corrected the issue, and most online services are currently available. The team is investigating the HPC clusters and bringing them online as quickly as possible.
All FAU OIT hosted instances of Gitlab will be upgrade at 10:30 am Friday Sept 27, 2024. They will be offline for approximately 1 hour.
Research Computing’s last-generation Virtual desktop Infrastructure (vhealth.fau.edu) is currently offline. We have identified the problem and are working to resolve it. Our new generation VDI is currently online and working as expected.
The network infrastructure team will be replacing a failing switch within the Research Computing Cluster between 2:45 pm and 3 pm this afternoon. Please report any issues to https://helpdesk.fau.edu and will investigate as needed.
FAU’s OIT run Research Computing equipment in Jupiter is currently experiencing a network outage. The Infrastructure team is investigating and will provide more information as it comes in.
Affected Services:
Athene: Our experimental EL8 cluster (ssh://athene-login.hpc.fau.edu) is currently offline.
OwlStore: Our newest flash-based storage cluster is currently offline.
Please watch https://helpdesk.fau.edu for more information.
Research Computing has begun upgrading the OwlCloud resources and users of all Research Computing services (hpc.fau.edu, koko, etc…) may experience unreliable operation while the maintenance progresses over the next few days. If you experience issues please submit a Call Ticket and we will check it out.