Intermittent Login Issues

Users are reporting issues logging into Canvas, Banner Self Service and some other SSO services. We are investigating the problem and actively working on a solution. If you experience these issues please restart your browser, computer and/or internet router. We have reports that this resolves the issue.

Posted in Banner and Admin Systems, Educational Technologies, Email, Instructional Technologies, Lecture Capture, Network and Telecom, Systems, Video Conferencing, Workday

University Form Server

Some forms hosted on the University Form Server (Frevvo) are returning errors when the form is submitted. We will be implementing a solution to the problem at 12 am March 14th, 2017. If you have any questions please contact Helpdesk.fau.edu. 

Posted in Banner and Admin Systems, Educational Technologies, Email, Instructional Technologies, Systems, Workday

University Form Server

Some forms hosted on the University Form Server (Frevvo) are returning errors when the form is submitted. We are working with the software vendor to resolve the issue and will update this post as we learn more. We will be implementing a work around to the problem at 10 pm March 1st, 2017. If you have any questions please contact Helpdesk.fau.edu. 

List of the affected Forms:

  • HR Onboarding
  • FAU Alerts
  • Admissions Self Reported Test Scores
Posted in Banner and Admin Systems, Email, Systems, Workday

Single Sign On System Maintenance

The University Single Sign On System will briefly undergo maintenance from 12:10 am to 12:20 am Saturday January 27. During this period users may be unable to login to Workday, Banner Self Service, Google Applications, Office 365, Ezproxy, and other Single Sign On supported services.

Posted in Banner and Admin Systems, Educational Technologies, Instructional Technologies, Network and Telecom, Systems, Video Conferencing, Workday

Single Sign On Update

The single sign on system will be updated at 1 am November 10, 2017. This may briefly affect users authenticating to Workday, Canvas, OwlApps, and other services.

Posted in Banner and Admin Systems, Educational Technologies, Email, Instructional Technologies, Lecture Capture, Systems, Video Conferencing, Workday

9/29/2017 @ 5 pm Banner Grade Submission (eGrades) Maintenance

Banner Grade Submission (eGrades) will be upgraded to improve performance and allow grading of courses with up to 2,000 students.

Posted in Banner and Admin Systems, Instructional Technologies, Systems

University Form Server Maintenance

The University Form server (forms.fau.edu) must be taken offline for immediate maintenance from 9:30 pm to 10:30 pm September 28, 2017. During the maintenance process many forms used across the University will be unavailable including the Undergraduate Admissions Application, Graduate Admissions Application, Immunization Form, parts of Employee On-boarding, and numerous others.

We will update this post once the maintenance is completed.

Posted in Banner and Admin Systems, Educational Technologies, Instructional Technologies, Systems, Workday

9 pm Single Sign On Maintenance

The Single Sign On system will be adjusted at 9 pm September 15th to improve reliability. During the adjustment users may experience a brief period of 1 – 2 minutes when authentication errors may fail.

Posted in Banner and Admin Systems, Educational Technologies, Email, Instructional Technologies, Network and Telecom, Systems, Workday

Authentication System Maintenance

The single sign-on authentication system will be partially unavailable from 3:00 am  to 4:00 am Thursday August 18th, 2017. While the maintenance is in progress users may intermittently experience difficulty logging into services such as Canvas, Self Service, Office 365, Owlapps, and Workday.

 

Posted in Banner and Admin Systems, Educational Technologies, Email, Google App Status Feed, Instructional Technologies, Lecture Capture, Network and Telecom, Systems, Video Conferencing

University Form Server Update

The Univesity form server (Frevvo) will be offline from 5 am to 6 am Wednesday August 16, 2017 for maintenance. Please report any issues during or after this time to https://helpdesk.fau.edu/.

 

Posted in Banner and Admin Systems, Educational Technologies, Instructional Technologies, Systems