OIT Systems Maintenance, Thurs. Nov 16 from 12:01AM – 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 11/16/2023 from 12:01 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

Data Center Storage Upgrade (Netapp Snapvault Cluster)
Description of change: OIT will perform software upgrades to the Netapp Snapvault Cluster
Downtime window start: 11/15/2023 10:00 AM
Downtime window end: 11/15/2023 5:00 PM
Affected services: Snapvault functionality for Netapp volumes
End-user impact: No end-user impact is expected. This is a backend netapp cluster for backup purposes

Banner AppNav Maintenance
Description of change: The Banner AppNav that is used for the Banner Admin application will be upgraded, and the current server will be decommissioned.
Downtime window start: 11/16/2023 6:00 AM
Downtime window end: 11/16/2023 6:30 AM
Affected services: Banner admin might not be accessible while the switch happens, or current sessions might disconnect.
End-user impact: Staff will not be able to login to Banner Admin while the change takes place, current sessions might also be impacted.

Student Health Server Maintenance (Dental and EKG)
Description of change: Research Computing will be performing maintenance of the Servers used for the Dental department and the EKG machines. During this time the services will be offline and the devices ( x-ray and EKG machines) will not be able to connect to their services.
Downtime window start: 11/14/2023 8:00 PM
Downtime window end: 11/15/2023 4:00 AM
Affected services: Dental X-Rays and EKG for Student Health
End-user impact: The dental and EKG machines will be off line during this time. However, the clinic is closed so there is no end user impact unless something does not work correctly in the morning.

Zero Cost Textbook Feature Implementation
Description of change: In Banner, placing an attribute on course section to display an ICON for Zero Textbook Courses, so that the students can easily identify Zero Textbook category courses.
End-user impact: Students
Downtime window start: 11/16/2023 12:00 AM
Downtime window end: 11/16/2023 1:00 AM
Affected services: FAU Banner/ Student Registration App

Data Center Storage Upgrade (Netapp Disaster Recovery Cluster)
Description of change:
Downtime window start: 11/16/2023 10:00 AM
Downtime window end: 11/16/2023 5:00 PM
Affected services: disaster recovery snapshot functionality for netapp volumes
End-user impact: No end-user impact is expected. This is the DR netapp cluster for disaster recovery purposes

Posted in Banner and Admin Systems, Research Computing, Systems

OIT Systems Maintenance, Thurs. Nov 9 from 12:01 AM to 7:00 AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 11/09/2023 from 12:01 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

SHS Server Maintenance
Description of change: Clockwork and ClockworkWeb will be down for maintenance.
Downtime window start: 11/08/2023 12:05 AM
Downtime window end: 11/08/2023 5:00 AM
Affected services: clockwork (SHS)
End-user impact:

Student Health server maintenance (CAPS and OHCP)
Description of change: Student health server will have maintenance done. This is for the servers for CAPS
Downtime window start: 11/08/2023 8:00 PM
Downtime window end: 11/09/2023 4:00 AM
Affected services: titanium for OHCP and shs-caps-web for CAPS
End-user impact: During this time Titanium web and caps-web will be off-line

Banner package installation and maintenance
Description of change: New package installation to accommodate CLT exams in Banner. RNL index posts are required for sending Admission Acceptance letters for the 2024-2025 year.
Downtime window start: 11/09/2023 3:00 AM
Downtime window end: 11/09/2023 6:00 AM
Affected services: The Banner system will be up during the packages installation. Users will not be impacted.
End-user impact: No user impact expected.

Banner Admin Maintenance
Description of change: The Banner Admin client will be unavailable as maintenance and changes are performed to update the CleanAddress plugin.
Downtime window start: 11/09/2023 3:00 AM
Downtime window end: 11/09/2023 5:00 AM
Affected services: Banner Admin
End-user impact: Staff users that utilize Banner Admin will not be able to access Banner Admin during this time.

REDcap server maintenance
Description of change: Research Computing will be performing maintenance on REDCap. During this time REDCap will not be available
Downtime window start: 11/09/2023 12:05 AM
Downtime window end: 11/09/2023 5:00 AM
Affected services: REDcap
End-user impact: During this time REDCap will be completely off line, so any users trying to get to REDCap will get a REDCap is down for maintenance. For some of the maintenance they will get a 404 page not found

Citrix license update
Description of change: This is an update the Citrix license file to reflect the most recent version. This is in preparation for the installation of the latest cumulative update for Citrix Apps and Desktops as required. The license file must be updated in order to install the CU.
Downtime window start: 11/09/2023 3:00 AM
Downtime window end: 11/09/2023 3:30 AM
Affected services: FAU Virtual Apps
End-user impact: Faculty, Students, Staff

Waive orientation hold for newly admitted NextEra & JM students
Description of change: The orientation holds for any NextEra & JM student (with attribution in Banner CPJM, CPJF) is automatically waived/not placed
Downtime window start: 11/09/2023 5:00 PM
Downtime window end: 11/09/2023 6:00 PM
Affected services: Banner
End-user impact: Any admitted student with the following attributes in Banner will be waived from orientation hold or not placed.
CPNE, CPNF

Posted in Banner and Admin Systems, Instructional Technologies, Research Computing, Systems

OIT Systems Maintenance, Thurs. Oct 26 from 12:01AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 10/26/2023 from 12:01 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

REDCap Update
Description of change: his is a routine REDCap update. Will be offline during update.
Downtime window start: 10/26/2023 12:00 AM
Downtime window end: 10/26/2023 2:00 AM
Affected services: REDCap
End-user impact: Service will be offline during update.

Modifications to accommodate the new CLT Exam
Description of change: OIT will update Banner to accomodate for the new CLT Exam
Downtime window start: 10/26/2023 3:00 AM
Downtime window end: 10/26/2023 7:00 AM
Affected services: Financial Aid/Admissions
End-user impact: No end-user impact is expected.

Posted in Banner and Admin Systems, Research Computing

OIT Systems Maintenance, Thurs. Oct. 19 from 12:01AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 10/19/2023 from 12:01 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

Server maintenance
Description of change: OIT will be making some server changes to improve the stability of the load balancers.
Downtime window start: 10/19/2023 5:00 AM
Downtime window end: 10/19/2023 7:00 AM
Affected services: This will impact all services currently being handled by the load balancer from www.fau.edu, banner, talon, OnBase, lmsapps, and other services.
End-user impact: No end-user impact is expected as the change be done one at a time and failing over to the load balancer that was modified.

Server Maintenance
Description of change: OIT will be performing server maintenance on several core systems.
Downtime window start: 10/19/2023 12:00 AM
Downtime window end: 10/19/2023 4:00 AM
Affected services: MyOwl Services, Owl KPIs,Owl Files, Undergraduate Application
End-user impact: During this time, the undergraduate application, MyOwl Services, Owl KPIs, and Owl Files will be unavailable.

BHRIC VMware maintenance
Description of change: Research Computing will be performing maintenance on the BHRIC VMWare infrastructure.
Downtime window start: 10/19/2023 12:00 AM
Downtime window end: 10/19/2023 3:00 AM
Affected services: BHRIC VMware
End-user impact: During this time, VM’s in the “avaliable” state will be able to be logged into with no issues. However, Computers that are powered off or need a recompose will not be available until vcenter come back online

Server Maintenance
Description of change: Moving eGrades Production to Kubernetes
Downtime window start: 10/19/2023 12:00 AM
Downtime window end: 10/19/2023 4:00 AM
Affected services: eGrades
End-user impact: eGrades will be unavailable during this time.

Upgrade OwlForms (OwlAdminPages) to new version of Grails
Description of change: OIT will upgrade the framework to latest version to be up to date with new features and security updates.
Downtime window start: 10/19/2023 5:00 PM
Downtime window end: 10/19/2023 6:00 PM
Affected services: OwlForm (OwlAdmin Pages)
End-user impact: OwlForm Admin users

Posted in Banner and Admin Systems, Research Computing, Systems

OIT Systems Maintenance, Thurs. Oct 5 from 12:01AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 10/05/2023 from 12:01 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

Server upgrade
Description of change: OIT will be upgrading a server supporting the OIM system
Downtime window start: 10/05/2023 3:00 AM
Downtime window end: 10/05/2023 7:00 AM
Affected services: Oracle Identity Manager (OIM)
End-user impact: No end-user impact is expected.

BHRIC Server maintenance
Description of change: Research Computing will be performing maintenance on the BHRIC Domain Controllers
Downtime window start: 10/05/2023 12:00 AM
Downtime window end: 10/05/2023 01:00 AM
Affected services: Health domain
End-user impact: No end-user impact is expected.

Clean-up of Banner data
Description of change: Ellucian, a third-party vendor, will clean up data in certain Banner tables that is more than 280 days old.
Downtime window start: 10/05/2023 12:00 AM
Downtime window end: 10/05/2023 7:00 AM
Affected services: Banner
End-user impact: There is no end-user impact expected.

eTranscripts to print with special characters
Description of change: OIT will update to allow eTranscripts to print if a student’s high school or post-secondary record in Banner contains a special character
Downtime window start: 10/05/2023 5:00 AM
Downtime window end: 10/05/2023 6:00 AM
Affected services: Banner eTranscript
End-user impact: No end user impact is expected as a result of this change

Upgrade OwlForms (OwlAdminPages)
Description of change: Upgrade framework to latest version to be up to date with new features and security updates.
Downtime window start: 10/05/2023 5:00 PM
Downtime window end: 10/05/2023 6:00 PM
Affected services: OwlForm (OwlAdmin Pages)
End-user impact: OwlForm Admin users

Posted in Banner and Admin Systems, Research Computing, Systems, Uncategorized

OIT Systems Maintenance, Thurs. Sept 28 from 12:01AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 09/28/2023 from 12:01 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

Banner Maintenance
Description of change: OIT will be performing maintenance on Banner from 12:00 a.m. until 7:00 a.m. on September 28, 2023. Banner will not be available during this time to allow the Ellucian support team to install several module upgrades/patches/administrative pages to bring FAU up to compliance with the latest Financial Aid releases.
Downtime window start: 09/28/2023 12:00 AM
Downtime window end: 09/28/2023 7:00 AM
Affected services: Banner
End-user impact: Banner will be unavailable during this time.

Upgrade Identity and Access Management Test
Description of change: OIT will be upgrading the test identity and access management system by pointing the single sign-on and group management systems at the new directory structure and activating the test account recovery and activation system. 
Downtime window start: 09/28/2023 8:00 AM
Downtime window end: 09/28/2023 12:00 AM
Affected services: All systems using test SSO
End-user impact: Test users may be unable to login during maintenance.

BHRIC Server maintenance
Description of change: Research Computing will be performing maintenance on the BHRIC Domain Controllers
Downtime window start: 09/28/2023 12:00 AM
Downtime window end: 09/28/2023 1:00 AM
Affected services: Health domain
End-user impact: No end user downtime or impact is expected

Network Security Adjustments – CM22 Desktop Network
Description of change:
Downtime window start: 09/28/2023 12:00 AM
Downtime window end: 09/28/2023 1:00 AM
Affected services: No FAU services will be impacted by this change
End-user impact: In general, end user impact in the CM22 desktop subnet is not expected. However, this will cause some issues if a user in CM22 is trying to share their screen with a vendor using an unapproved remote management tool.

Atlassian Cloud Login Changes
Description of change: OIT will be updating the Atlassian Access login policies to force all @fau.edu addresses to use Single Sign On and MFA.
Downtime window start: 09/28/2023 5:00 AM
Downtime window end: 09/28/2023 7:00 AM
Affected services: All Atlassian.com cloud services
End-user impact: Users using @fau.edu accounts on Atlassian.com will be forced to use SSO.

Enrolled Students into Financial Aid courses in Canvas
Description of change: Create a list of freshmen students by term to be enrolled in Financial Aid courses in Canvas.
Downtime window start: 09/28/2023 5:00 PM
Downtime window end: 09/28/2023 6:00 PM
Affected services: Canvas
End-user impact: Students

Upgrade OwlForms (OwlAdminPages)
Description of change: OIT will upgrade framework to latest version to be up to date with new features and security updates.
Downtime window start: 09/28/2023 5:00 PM
Downtime window end: 09/28/2023 6:00 PM
Affected services: OwlForm (OwlAdmin Pages)
End-user impact: OwlForm Admin users

Posted in Banner and Admin Systems, Educational Technologies, Research Computing, Systems

OIT Systems Maintenance, Thurs. Sept 7 from 12:01AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 09/07/2023 from 12:01 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

Server Maintenance
Description of change: OIT is upgrading software for our email servers
Downtime window start: 09/07/2023 6:00 AM
Downtime window end: 09/07/2023 7:00 AM
Affected services: Email
End-user impact: No end-user impact is expected

Banner Maintenance
Description of change: OIT will be performing maintenance on Banner from 1:00 a.m. until 7:00 a.m. on September 7, 2023. Banner will not be available during this time to allow the Ellucian support team to install several module upgrades/patches/administrative pages update to the latest Financial Aid releases for FISAP processing.
Downtime window start: 09/07/2023 12:01 AM
Downtime window end: 09/07/2023 7:00 AM
Affected services: Banner
End-user impact: During this time, Banner will be unavailable

REDCap Update
Description of change: This is a routine REDCap update. REDCap will be offline during update.
Downtime window start: 09/07/2023 12:00 AM
Downtime window end: 09/07/2023 2:00 AM
Affected services: REDCap
End-user impact: REDCap will be unavailable during this time

Posted in Banner and Admin Systems, Email, Research Computing, Systems

OIT Systems Maintenance, Thurs. Aug 3 from 12:01AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 08/03/2023 from 12:01 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

Virtual Machine Migration
Description of change: OIT will be migrating several systems to new hardware
Downtime window start: 08/03/2023 3:00 AM
Downtime window end: 08/03/2023 4:00 AM
Affected services: DHCP and SSO
End-user impact: No end user impact is expected

Removing a Virtual Machine Checkpoint
Description of change: OIT will shut down Confluence virtual machine and remove the checkpoint that was created on Friday 7/21
Downtime window start: 08/03/2023 4:00 AM
Downtime window end: 08/03/2023 5:00 AM
Affected services: Confluence
End-user impact: Confluence will not be accessible while it temporarily shut down.

Student Health Servers Maintenance
Description of change: The following Student Services/ Student Health servers will have maintenance performed on 8/2/2023 – 8/3/2023: Dell Wyse Manager
Downtime window start: 08/02/2023 5:00 PM
Downtime window end: 08/03/2023 6:00 AM
Affected services: Dell Wyse manager for thin clients
End-user impact: During this time the Dell Wyse Manager can not be used to update Wyse OS thin clients.

Student Health Servers Maintenance
Description of change: The following Student Services/ Student Health servers will have maintenance performed on 8/3/2023 – 8/4/2023: Dental Imaging server and EKG Servers
Downtime window start: 08/03/2023 5:00 PM
Downtime window end: 08/04/2023 6:00 AM
Affected services: Dental Imaging server, EKG Servers
End-user impact: During this time the EKG and dental imaging machines will be offline.

Posted in Research Computing, Systems

Network Registration and Links.fau.edu

Links.fau.edu and Network registration are currently offline due to a service issue. We are investigating.

Posted in Banner and Admin Systems, Educational Technologies, Email, Network and Telecom, Research Computing, Systems, Workday

OIT Systems Maintenance, Thurs. July 20 from 12:01AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 07/20/2023 from 12:01 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

Change Office 365 Email Protection Settings
Description of change: OIT Security will be making a change to increase the security of Office 365 email. If you have any issues with receiving email please open a ticket with either OIT Security or OIT Systems.
Downtime window start: 07/20/2023 8:00 AM
Downtime window end: 07/20/2023 8:05 AM
Affected services: Office 365 Exchange email
End-user impact: Emails with a spam confidence level (SCL) of 8 or 9 will be quarantined instead of delivered to the junk folder. If you suspect an legitimate email has been quarantined, please contact the OIT Help Desk or submit a helpdesk ticket.

Server updates
Description of change: OIT will update servers to the latest update.
Downtime window start: 07/20/2023 12:00 AM
Downtime window end: 07/20/2023 3:00 AM
Affected services: Assessment, Crosswalk, GradeMan, gradrates, ServiceAwards, SoftLic, TechFee, wconline
End-user impact: Services listed will not be available during this time.

Server migration
Description of change: OIT will be migrating several systems to new hardware
Downtime window start: 07/20/2023 3:00 AM
Downtime window end: 07/20/2023 4:00 AM
Affected services: DNS, DHCP, SSO, Networking config backup server
End-user impact: No end-user impact is expected

REDCap Update
Description of change: This is a routine REDCap update. Will be offline during update.
Downtime window start: 07/20/2023 12:00 AM
Downtime window end: 07/20/2023 2:00 AM
Affected services: REDCap
End-user impact: Service will be offline during update.

Posted in Email, Research Computing, Systems