OIT Systems Maintenance, Thurs. Oct 5 from 12:01AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 10/05/2023 from 12:01 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:


Server upgrade
Description of change: OIT will be upgrading a server supporting the OIM system
Downtime window start: 10/05/2023 3:00 AM
Downtime window end: 10/05/2023 7:00 AM
Affected services: Oracle Identity Manager (OIM)
End-user impact: No end-user impact is expected.


BHRIC Server maintenance
Description of change: Research Computing will be performing maintenance on the BHRIC Domain Controllers
Downtime window start: 10/05/2023 12:00 AM
Downtime window end: 10/05/2023 01:00 AM
Affected services: Health domain
End-user impact: No end-user impact is expected.


Clean-up of Banner data
Description of change: Ellucian, a third-party vendor, will clean up data in certain Banner tables that is more than 280 days old.
Downtime window start: 10/05/2023 12:00 AM
Downtime window end: 10/05/2023 7:00 AM
Affected services: Banner
End-user impact: There is no end-user impact expected.


eTranscripts to print with special characters
Description of change: OIT will update to allow eTranscripts to print if a student’s high school or post-secondary record in Banner contains a special character
Downtime window start: 10/05/2023 5:00 AM
Downtime window end: 10/05/2023 6:00 AM
Affected services: Banner eTranscript
End-user impact: No end user impact is expected as a result of this change


Upgrade OwlForms (OwlAdminPages)
Description of change: Upgrade framework to latest version to be up to date with new features and security updates.
Downtime window start: 10/05/2023 5:00 PM
Downtime window end: 10/05/2023 6:00 PM
Affected services: OwlForm (OwlAdmin Pages)
End-user impact: OwlForm Admin users


Posted in Banner and Admin Systems, Research Computing, Systems, Uncategorized

OIT Systems Maintenance, Thurs. Sept 28 from 12:01AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 09/28/2023 from 12:01 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:


Banner Maintenance
Description of change: OIT will be performing maintenance on Banner from 12:00 a.m. until 7:00 a.m. on September 28, 2023. Banner will not be available during this time to allow the Ellucian support team to install several module upgrades/patches/administrative pages to bring FAU up to compliance with the latest Financial Aid releases.
Downtime window start: 09/28/2023 12:00 AM
Downtime window end: 09/28/2023 7:00 AM
Affected services: Banner
End-user impact: Banner will be unavailable during this time.


Upgrade Identity and Access Management Test
Description of change: OIT will be upgrading the test identity and access management system by pointing the single sign-on and group management systems at the new directory structure and activating the test account recovery and activation system. 
Downtime window start: 09/28/2023 8:00 AM
Downtime window end: 09/28/2023 12:00 AM
Affected services: All systems using test SSO
End-user impact: Test users may be unable to login during maintenance.


BHRIC Server maintenance
Description of change: Research Computing will be performing maintenance on the BHRIC Domain Controllers
Downtime window start: 09/28/2023 12:00 AM
Downtime window end: 09/28/2023 1:00 AM
Affected services: Health domain
End-user impact: No end user downtime or impact is expected


Network Security Adjustments – CM22 Desktop Network
Description of change:
Downtime window start: 09/28/2023 12:00 AM
Downtime window end: 09/28/2023 1:00 AM
Affected services: No FAU services will be impacted by this change
End-user impact: In general, end user impact in the CM22 desktop subnet is not expected. However, this will cause some issues if a user in CM22 is trying to share their screen with a vendor using an unapproved remote management tool.


Atlassian Cloud Login Changes
Description of change: OIT will be updating the Atlassian Access login policies to force all @fau.edu addresses to use Single Sign On and MFA.
Downtime window start: 09/28/2023 5:00 AM
Downtime window end: 09/28/2023 7:00 AM
Affected services: All Atlassian.com cloud services
End-user impact: Users using @fau.edu accounts on Atlassian.com will be forced to use SSO.


Enrolled Students into Financial Aid courses in Canvas
Description of change: Create a list of freshmen students by term to be enrolled in Financial Aid courses in Canvas.
Downtime window start: 09/28/2023 5:00 PM
Downtime window end: 09/28/2023 6:00 PM
Affected services: Canvas
End-user impact: Students


Upgrade OwlForms (OwlAdminPages)
Description of change: OIT will upgrade framework to latest version to be up to date with new features and security updates.
Downtime window start: 09/28/2023 5:00 PM
Downtime window end: 09/28/2023 6:00 PM
Affected services: OwlForm (OwlAdmin Pages)
End-user impact: OwlForm Admin users


Posted in Banner and Admin Systems, Educational Technologies, Research Computing, Systems

OIT Systems Maintenance, Thurs. Sept 7 from 12:01AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 09/07/2023 from 12:01 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:


Server Maintenance
Description of change: OIT is upgrading software for our email servers
Downtime window start: 09/07/2023 6:00 AM
Downtime window end: 09/07/2023 7:00 AM
Affected services: Email
End-user impact: No end-user impact is expected


Banner Maintenance
Description of change: OIT will be performing maintenance on Banner from 1:00 a.m. until 7:00 a.m. on September 7, 2023. Banner will not be available during this time to allow the Ellucian support team to install several module upgrades/patches/administrative pages update to the latest Financial Aid releases for FISAP processing.
Downtime window start: 09/07/2023 12:01 AM
Downtime window end: 09/07/2023 7:00 AM
Affected services: Banner
End-user impact: During this time, Banner will be unavailable


REDCap Update
Description of change: This is a routine REDCap update. REDCap will be offline during update.
Downtime window start: 09/07/2023 12:00 AM
Downtime window end: 09/07/2023 2:00 AM
Affected services: REDCap
End-user impact: REDCap will be unavailable during this time


Posted in Banner and Admin Systems, Email, Research Computing, Systems

OIT Systems Maintenance, Thurs. Aug 3 from 12:01AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 08/03/2023 from 12:01 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:


Virtual Machine Migration
Description of change: OIT will be migrating several systems to new hardware
Downtime window start: 08/03/2023 3:00 AM
Downtime window end: 08/03/2023 4:00 AM
Affected services: DHCP and SSO
End-user impact: No end user impact is expected


Removing a Virtual Machine Checkpoint
Description of change: OIT will shut down Confluence virtual machine and remove the checkpoint that was created on Friday 7/21
Downtime window start: 08/03/2023 4:00 AM
Downtime window end: 08/03/2023 5:00 AM
Affected services: Confluence
End-user impact: Confluence will not be accessible while it temporarily shut down.


Student Health Servers Maintenance
Description of change: The following Student Services/ Student Health servers will have maintenance performed on 8/2/2023 – 8/3/2023: Dell Wyse Manager
Downtime window start: 08/02/2023 5:00 PM
Downtime window end: 08/03/2023 6:00 AM
Affected services: Dell Wyse manager for thin clients
End-user impact: During this time the Dell Wyse Manager can not be used to update Wyse OS thin clients.


Student Health Servers Maintenance
Description of change: The following Student Services/ Student Health servers will have maintenance performed on 8/3/2023 – 8/4/2023: Dental Imaging server and EKG Servers
Downtime window start: 08/03/2023 5:00 PM
Downtime window end: 08/04/2023 6:00 AM
Affected services: Dental Imaging server, EKG Servers
End-user impact: During this time the EKG and dental imaging machines will be offline.

Posted in Research Computing, Systems

Network Registration and Links.fau.edu

Links.fau.edu and Network registration are currently offline due to a service issue. We are investigating.

Posted in Banner and Admin Systems, Educational Technologies, Email, Network and Telecom, Research Computing, Systems, Workday

OIT Systems Maintenance, Thurs. July 20 from 12:01AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 07/20/2023 from 12:01 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:


Change Office 365 Email Protection Settings
Description of change: OIT Security will be making a change to increase the security of Office 365 email. If you have any issues with receiving email please open a ticket with either OIT Security or OIT Systems.
Downtime window start: 07/20/2023 8:00 AM
Downtime window end: 07/20/2023 8:05 AM
Affected services: Office 365 Exchange email
End-user impact: Emails with a spam confidence level (SCL) of 8 or 9 will be quarantined instead of delivered to the junk folder. If you suspect an legitimate email has been quarantined, please contact the OIT Help Desk or submit a helpdesk ticket.


Server updates
Description of change: OIT will update servers to the latest update.
Downtime window start: 07/20/2023 12:00 AM
Downtime window end: 07/20/2023 3:00 AM
Affected services: Assessment, Crosswalk, GradeMan, gradrates, ServiceAwards, SoftLic, TechFee, wconline
End-user impact: Services listed will not be available during this time.


Server migration
Description of change: OIT will be migrating several systems to new hardware
Downtime window start: 07/20/2023 3:00 AM
Downtime window end: 07/20/2023 4:00 AM
Affected services: DNS, DHCP, SSO, Networking config backup server
End-user impact: No end-user impact is expected


REDCap Update
Description of change: This is a routine REDCap update. Will be offline during update.
Downtime window start: 07/20/2023 12:00 AM
Downtime window end: 07/20/2023 2:00 AM
Affected services: REDCap
End-user impact: Service will be offline during update.


Posted in Email, Research Computing, Systems

OIT Systems Maintenance, Thurs. June 29 from 12:01AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 06/29/2023 from 12:01 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:


Data Center Storage Upgrade (Netapp Snapvault Cluster)
Description of change: OIT is performing software upgrades to the Netapp Snapvault Cluster
Downtime window start: 06/28/2023 10:00 AM
Downtime window end: 06/28/2023 5:00 PM
Affected services: Snapvault functionality for Netapp volumes
End-user impact: No end-user impact is expected. This is a backend netapp cluster for backup purposes


BHRIC VMWare Maintenance
Description of change: Research Computing is performing maintenance on the BHRIC VMware vcenter
Downtime window start: 06/29/2023 12:05 AM
Downtime window end: 06/29/2023 3:00 AM
Affected services: Bhric VMWare vcenter
End-user impact: During this time, end users will not be impacted. However, vm’s can not be rebuilt, recomposed, or updated during the update as vcenter will be offline


CM22 Network Topology Changes
Description of change: OIT will be implementing network topology changes affecting the Building 22 subnet. While the change should have minimal impact to normal operations on the desktops in building 22, we will communicate to users via oit-l to communicate the change and expectations.
Downtime window start: 06/29/2023 6:30 AM
Downtime window end: 06/29/2023 6:59 AM
Affected services: Building 22 desktop network
End-user impact: Users of the desktop subnet in CM22 will have a brief period of network disruption during the change. After the maintenance, there may be some access to other desktop networks in other buildings that may not work as expected, but security staff will be able to address as any problems are reported


OIM Display Correct HIPAA Flag For Grads
Description of change: Change SQL code used by OIM so graduates with multiple records properly retain hipaa flag for 90 days after graduation.
Downtime window start: 06/29/2023 8:00 AM
Downtime window end: 06/29/2023 10:00 AM
Affected services: OIM
End-user impact: No end-user impact


Data Center Storage Upgrade (Netapp Disaster Recovery Cluster)
Description of change: OIT is performing software upgrades to the Netapp Disaster Recovery Cluster
Downtime window start: 06/29/2023 10:00 AM
Downtime window end: 06/29/2023 5:00 PM
Affected services: Disaster recovery snapshot functionality for Netapp volumes
End-user impact: No end-user impact is expected. This is the DR netapp cluster for disaster recovery purposes


Posted in Banner and Admin Systems, Research Computing, Systems

OIT Systems Maintenance, Thurs. June 22 from 12:01AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 06/22/2023 from 12:01 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:


System Upgrade
Description of change: OIT will be upgrading SCCM.
Downtime window start: 06/22/2023 3:00 AM
Downtime window end: 06/22/2023 6:00 AM
Affected services: All SCCM-related services will be impacted during the upgrade including windows updates, monitoring, software deployment, and OS imaging.
End-user impact: SCCM will be intermittently unavailable during the upgrade process.


Moving gitlab.hpc.fau.edu to new infrastructure
Description of change: OIT Research Computing team will be performing maintenance on the gitlab.hpc.fau.edu service.
Downtime window start: 06/22/2023 5:00 AM
Downtime window end: 06/22/2023 8:00 AM
Affected services: gitlab.hpc.fau.edu
End-user impact: Gitlab will be offline during the backup and restore process as we move the information from one machine to another.


Enable logging feature on authentication systems
Description of change: OIT will be enabling a new feature on some systems that provide authentication service.
Downtime window start: 06/22/2023 7:00 AM
Downtime window end: 06/22/2023 7:05 AM
Affected services: Active Directory
End-user impact: No end-user impact expected


Update code in Identity Management for graduates with @health accounts.
Description of change: Change SQL code used by OIM so graduates with multiple records properly retain hipaa flag for 90 days after graduation.
Downtime window start: 06/22/2023 8:00 AM
Downtime window end: 06/22/2023 10:00 AM
Affected services: Identity Management (OIM)
End-user impact: Graduating students with @health email account.


Posted in Banner and Admin Systems, Research Computing, Systems, Uncategorized

OIT System Maintenance, Thurs. June 8 from 12:01AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 06/08/2023 from 12:01 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:


Endpoint Security Change
Description of change: OIT will be implementing new safeguards for all endpoints.
Downtime window start: 06/08/2023 8:00 AM
Downtime window end: 06/08/2023 8:00 AM
Affected services: Domain joined Desktops and Laptops
End-user impact: No end-user impact is expected.


Configuration change for authentication system
Description of change: OIT will be making a configuration change to the systems that provide Windows authentication.
Downtime window start: 06/08/2023 5:00 AM
Downtime window end: 06/08/2023 5:05 AM
Affected services: Windows authentication
End-user impact: No end-user impact is expected.


BHRIC Domain Controller Maintenance
Description of change: Research Computing will be performing maintenance on the health.ad.fau.edu domain controllers.
Downtime window start: 06/08/2023 12:05 AM
Downtime window end: 06/08/2023 1:00 AM
Affected services: health domain
End-user impact: There should not be any impact to the end users during this change


Server Maintenance
Description of change: OIT will renew certs
Downtime window start: 06/08/2023 12:00 AM
Downtime window end: 06/08/2023 4:00 AM
Affected services: Any SSO Service
End-user impact: No end-user impact is expected.


Adding monitors to Global Traffic Manager
Description of change: OIT will be adding new monitors to the global traffic manager to make apps on certain clusters be more failover friendly.
Downtime window start: 06/08/2023 6:15 AM
Downtime window end: 06/08/2023 7:00 AM
Affected services: Services on the k8s cluster that are on the GTMs
End-user impact: No end-user impact is expected as no monitors will be removed until the new one returns green.


Load balancer rotation
Description of change: OIT will be changing the active load balancer.
Downtime window start: 06/08/2023 6:00 AM
Downtime window end: 06/08/2023 7:00 AM
Affected services: Any websites behind the load balancers, such as main fau website, banner.fau.edu, links, lmsapps, talon, owlres, egrades, papercut, myowl, appstatus and more.
End-user impact: We do not expect any end-user impact as the load balancer should fail over gracefully. In case there are issues, the sites behind the load balancers may not be accessible for a few seconds.


Cloud Native Upgrade
Description of change: The Office of Information Technology will be performing an upgrade to the Cloud Native Core in Boca.
Downtime window start: 06/08/2023 5:00 AM
Downtime window end: 06/08/2023 5:30 AM
Affected services: Management of Kubernetes clusters.
End-user impact: No end-user impact is expected.


Update Banner table
Description of change: OIT will make some changes in Banner to allow Registrar’s Office to updated holds.
Downtime window start: 06/08/2023 3:00 AM
Downtime window end: 06/08/2023 3:30 AM
Affected services: Banner
End-user impact: No end-user impact is expected


Emmersion Spanish Placement Test Deployment
Description of change: OIT will apply some changes to improve access to the Emmersion Spanish placement test
Downtime window start: 06/08/2023 5:00 PM
Downtime window end: 06/08/2023 6:00 PM
Affected services: OwlDocs
End-user impact: No end-user impace is expected.


Posted in Banner and Admin Systems, Email, Research Computing, Systems, Uncategorized

[RESOLVED 5:30 am] University Forms Server

During the University Form Server upgrade, the software experienced a critical error and the Office of Information Technology is working to restore services at this time. We suspect the system to be online shortly. We will update this post every 2 hours while we work to restore services. This affects University Admissions Applications, and numerous forms.

Posted in Banner and Admin Systems, Educational Technologies, Research Computing, Systems, Workday