OIT Systems Maintenance, Thurs. June 22 from 12:01AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 06/22/2023 from 12:01 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:


System Upgrade
Description of change: OIT will be upgrading SCCM.
Downtime window start: 06/22/2023 3:00 AM
Downtime window end: 06/22/2023 6:00 AM
Affected services: All SCCM-related services will be impacted during the upgrade including windows updates, monitoring, software deployment, and OS imaging.
End-user impact: SCCM will be intermittently unavailable during the upgrade process.


Moving gitlab.hpc.fau.edu to new infrastructure
Description of change: OIT Research Computing team will be performing maintenance on the gitlab.hpc.fau.edu service.
Downtime window start: 06/22/2023 5:00 AM
Downtime window end: 06/22/2023 8:00 AM
Affected services: gitlab.hpc.fau.edu
End-user impact: Gitlab will be offline during the backup and restore process as we move the information from one machine to another.


Enable logging feature on authentication systems
Description of change: OIT will be enabling a new feature on some systems that provide authentication service.
Downtime window start: 06/22/2023 7:00 AM
Downtime window end: 06/22/2023 7:05 AM
Affected services: Active Directory
End-user impact: No end-user impact expected


Update code in Identity Management for graduates with @health accounts.
Description of change: Change SQL code used by OIM so graduates with multiple records properly retain hipaa flag for 90 days after graduation.
Downtime window start: 06/22/2023 8:00 AM
Downtime window end: 06/22/2023 10:00 AM
Affected services: Identity Management (OIM)
End-user impact: Graduating students with @health email account.


Posted in Banner and Admin Systems, Research Computing, Systems, Uncategorized

OIT System Maintenance, Thurs. June 8 from 12:01AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 06/08/2023 from 12:01 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:


Endpoint Security Change
Description of change: OIT will be implementing new safeguards for all endpoints.
Downtime window start: 06/08/2023 8:00 AM
Downtime window end: 06/08/2023 8:00 AM
Affected services: Domain joined Desktops and Laptops
End-user impact: No end-user impact is expected.


Configuration change for authentication system
Description of change: OIT will be making a configuration change to the systems that provide Windows authentication.
Downtime window start: 06/08/2023 5:00 AM
Downtime window end: 06/08/2023 5:05 AM
Affected services: Windows authentication
End-user impact: No end-user impact is expected.


BHRIC Domain Controller Maintenance
Description of change: Research Computing will be performing maintenance on the health.ad.fau.edu domain controllers.
Downtime window start: 06/08/2023 12:05 AM
Downtime window end: 06/08/2023 1:00 AM
Affected services: health domain
End-user impact: There should not be any impact to the end users during this change


Server Maintenance
Description of change: OIT will renew certs
Downtime window start: 06/08/2023 12:00 AM
Downtime window end: 06/08/2023 4:00 AM
Affected services: Any SSO Service
End-user impact: No end-user impact is expected.


Adding monitors to Global Traffic Manager
Description of change: OIT will be adding new monitors to the global traffic manager to make apps on certain clusters be more failover friendly.
Downtime window start: 06/08/2023 6:15 AM
Downtime window end: 06/08/2023 7:00 AM
Affected services: Services on the k8s cluster that are on the GTMs
End-user impact: No end-user impact is expected as no monitors will be removed until the new one returns green.


Load balancer rotation
Description of change: OIT will be changing the active load balancer.
Downtime window start: 06/08/2023 6:00 AM
Downtime window end: 06/08/2023 7:00 AM
Affected services: Any websites behind the load balancers, such as main fau website, banner.fau.edu, links, lmsapps, talon, owlres, egrades, papercut, myowl, appstatus and more.
End-user impact: We do not expect any end-user impact as the load balancer should fail over gracefully. In case there are issues, the sites behind the load balancers may not be accessible for a few seconds.


Cloud Native Upgrade
Description of change: The Office of Information Technology will be performing an upgrade to the Cloud Native Core in Boca.
Downtime window start: 06/08/2023 5:00 AM
Downtime window end: 06/08/2023 5:30 AM
Affected services: Management of Kubernetes clusters.
End-user impact: No end-user impact is expected.


Update Banner table
Description of change: OIT will make some changes in Banner to allow Registrar’s Office to updated holds.
Downtime window start: 06/08/2023 3:00 AM
Downtime window end: 06/08/2023 3:30 AM
Affected services: Banner
End-user impact: No end-user impact is expected


Emmersion Spanish Placement Test Deployment
Description of change: OIT will apply some changes to improve access to the Emmersion Spanish placement test
Downtime window start: 06/08/2023 5:00 PM
Downtime window end: 06/08/2023 6:00 PM
Affected services: OwlDocs
End-user impact: No end-user impace is expected.


Posted in Banner and Admin Systems, Email, Research Computing, Systems, Uncategorized

[RESOLVED 5:30 am] University Forms Server

During the University Form Server upgrade, the software experienced a critical error and the Office of Information Technology is working to restore services at this time. We suspect the system to be online shortly. We will update this post every 2 hours while we work to restore services. This affects University Admissions Applications, and numerous forms.

Posted in Banner and Admin Systems, Educational Technologies, Research Computing, Systems, Workday

Research Computing Outage 5/19 – 5/23

The FAU Research Computing Cluster and associated services will be offline from 5/19 – 5/23 for maintenance. If you have critical research that must be completed during this time place enter a ticket at https://helpdesk.fau.edu and we will coordinate solutions with you.

Posted in Research Computing

OIT Systems Maintenance, Thurs. May 18 from 12:01AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 05/18/2023 from 12:01 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:


Disaster Recovery Testing
Description of change: OIT will perform disaster recovery testing on the wired and wireless network in preparation for hurricane season.
Downtime window start: 05/18/2023 6:00 AM
Downtime window end: 05/18/2023 7:00 AM
Affected services: Wired and Wireless network
End-user impact: All faculty, staff, and students.


RDS Licensing Server upgrade
Description of change: OIT will perform a Windows OS upgrade on our Remote Desktop Licensing Server
Downtime window start: 05/18/2023 12:01 AM
Downtime window end: 05/18/2023 6:00 AM
Affected services: This change will have an impact on any services using the server for remote desktop services, terminal services or VDI.
End-user impact: Faculty and Staff using the remote desktop services, terminal services or VDI.


Banner program change
Description of change: OIT will create a new Banner program to populate Workday payroll accounting adjustment records into Financial Aid College Work Study table
Downtime window start: 05/18/2023 12:01 AM
Downtime window end: 05/18/2023 1:00 AM
Affected services: Banner and Workday
End-user impact: No end-user impact is expected


Banner maintenance
Description of change: OIT will update Hold for Degree and Hold for Grades dates in Banner
Downtime window start: 05/18/2023 3:00 AM
Downtime window end: 05/18/2023 6:00 AM
Affected services: Banner
End-user impact: No end-user impact is expected during the change.


University Form Server Maintenance
Description of change: The University form server will undergo maintenance to improve performance and decrease the effort needed for upgrades.
Downtime window start: 05/18/2023 3:00 AM
Downtime window end: 05/18/2023 7:00 AM
Affected services: forms.fau.edu, apply.fau.edu, cobapp.fau.edu, nondegree.fau.edu
End-user impact: The services listed above may be unavailable during the maintenance window.


Service Upgrade
Description of change: OIT will upgrade some domain services at HBOI.
Downtime window start: 05/18/2023 4:00 AM
Downtime window end: 05/18/2023 4:30 AM
Affected services: Domain authentication on the HBOI campus
End-user impact: All users at the HBOI campus


Posted in Banner and Admin Systems, Network and Telecom, Research Computing, Systems, Uncategorized

Virtual Desktop Outage

The vhealth.fau.edu Virtual Desktop system is experiencing an outage with select pools of desktops. If you or your team are having issues please reach out to hpc@fau.edu and we will work to get you online while our storage vendor debugs the problem. We have temporary solutions available to get you online.

Posted in Research Computing

OIT Systems Maintenance, Thurs. May 4 from 12:01AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 05/04/2023 from 12:01 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:


RDS Licensing Server upgrade
Description of change: OIT will perform a Windows OS upgrade on our Remote Desktop Licensing Server
Downtime window start: 05/04/2023 12:01 AM
Downtime window end: 05/04/2023 6:00 AM
Affected services: This change will have an impact on any services using the server for remote desktop services, terminal services or VDI.
End-user impact: Faculty and Staff using the remote desktop services, terminal services or VDI.


Secure File Server maintenance
Description of change: OIT will be migrating data on the secure file server.
Downtime window start: 05/04/2023 3:00 AM
Downtime window end: 05/04/2023 4:00 AM
Affected services: All andisec shares
End-user impact: All andisec shares will be unavailable for a short time during the window


API Upgrades
Description of change: The Office of Information Technology will deploy several new features and bug fixes for the API tool that enables features in FAU Forms, Single SignOn and, other tools.
Downtime window start: 05/04/2023 6:00 AM
Downtime window end: 05/04/2023 6:15 AM
Affected services: Frevvo, eGrades, single sign on
End-user impact: During the redeploy SSO’s prompting engine may timeout and cause it to be skipped.


BHRIC SAN maintenance
Description of change: Research Computing will be doing maintenance on the VMWare storage
Downtime window start: 05/04/2023 12:01 AM
Downtime window end: 05/04/2023 5:00 AM
Affected services: BHRIC VMware
End-user impact: No interruption of service should occur


OIM Maintenance
Description of change: OIT will be updating the global addresses book to remove students from the view.
Downtime window start: 05/04/2023 6:00 AM
Downtime window end: 05/04/2023 6:15 AM
Affected services: OIM
End-user impact: No end-user impact is expected


Posted in Banner and Admin Systems, Research Computing, Systems, Uncategorized

OIT Systems Maintenance, Thurs. April 20 from 12:01AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 04/20/2023 from 12:01 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:


Zoom – New Meeting Join Flow
Description of change: Zoom has created a new meeting join experience and will be enforcing it on all accounts this month. The new join flow will help to improve the user experience of joining a meeting. For more information on what is changing, please review the FAQ page. https://support.zoom.us/hc/en-us/articles/11461720682509
Downtime window start: 04/20/2023 7:00 AM
Downtime window end: 04/20/2023 7:00 AM
Affected services: Zoom
End-user impact: Users will experience a new join flow. Change is mostly cosmetic and eliminates some redundant steps when joining a meeting.


Server Upgrade
Description of change: OIT is performing a Windows OS upgrade on our Remote Desktop Licensing Server
Downtime window start: 04/20/2023 12:01 AM
Downtime window end: 04/20/2023 6:00 AM
Affected services: This change will have an impact on any services using the server for remote desktop services, terminal services or VDI.
End-user impact: Faculty and Staff using any of the services that using the server for remote desktop services, termincal services, or VID.


Endpoint Software Change
Description of change: OIT will be making a configuration change to Office 365 apps software on endpoints.
Downtime window start: 04/20/2023 8:00 AM
Downtime window end: 04/20/2023 8:30 AM
Affected services: Office 365 app installations on Intune managed computers.
End-user impact: Office 365 apps may be forcibly closed going forward to install updates if they have reached the update deadline (7 days).


Identity Management Pain Point fixes
Description of change: The accounts management team has identified two pain points that cause the Help Desk to receive call tickets. These adjustments will automatically correct issues with the Outlook Global Address list and users mistakenly being provided Outlook 365 mailboxes.
Downtime window start: 04/20/2023 5:00 AM
Downtime window end: 04/20/2023 6:00 AM
Affected services: Outlook 365 and OIM
End-user impact: 365 mailboxes will be correctly de-provisioned from users who are no longer STUDENT, EMPLOYEE, CONTINGENT with access, or COURTESY.


Posted in Banner and Admin Systems, Instructional Technologies, Research Computing, Systems

OIT Systems Maintenance, Thurs. April 13 from 12:01AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 04/13/2023 from 12:01 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:


EDI Transcript Modifications – Civics Literacy Compliance
Description of change: As part of Civics Literacy compliance, OIT will be adding two new values to the EDI transcripts, Civic Literacy Assessment and Civic Literacy Course completion.
Downtime window start: 04/13/2023 12:01 AM
Downtime window end: 04/13/2023 12:10 AM
Affected services: EDI Transcripts
End-user impact: No end-user impact is expected during the change.


REDCap Update
Description of change: OIT will peform routine REDCap updates.
Downtime window start: 04/13/2023 12:01 AM
Downtime window end: 04/13/2023 1:00 AM
Affected services: REDCap
End-user impact: Service will be offline during update.


Remote Desktop Session (RDS) Licensing Server upgrade
Description of change: OIT will perform a Windows OS upgrade on our Remote Desktop Licensing Server
Downtime window start: 04/13/2023 4:00 AM
Downtime window end: 04/13/2023 6:00 AM
Affected services: RDS licensing
End-user impact: Some users using VDI and terminal service may be impacted during the change.


Banner Registration Self Service Maintenance
Description of change: The servers hosting the Banner Self Service Registration service will undergo maintenance while new software installations conducted.
Downtime window start: 04/13/2023 8:00 AM
Downtime window end: 04/13/2023 9:00 AM
Affected services: Banner Self Service Registration
End-user impact: Students may be impacted during the change.


Posted in Banner and Admin Systems, Research Computing, Systems, Uncategorized

OIT Systems Maintenance, Thurs. Feb 23 from 12:01AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 02/23/2023 from 12:01 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:


Single-Sign On Prompting Engine Upgrade
Description of change: OIT will be upgrading the Single Sign On Prompting Engine to improve reliability, performance, and usability.
Downtime window start: 02/23/2023 5:00 AM
Downtime window end: 02/23/2023 6:00 AM
Affected services: Single Sign On and any applications using SSO.
End-user impact: No end-user impact is expected during the change. The SSO page will have a new look after the change.


REDCap Update
Description of change: This is a routine REDCap update. Will be offline during update.
Downtime window start: 02/23/2023 12:00 AM
Downtime window end: 02/23/2023 1:00 AM
Affected services: REDCap
End-user impact: Service will be offline during update.


Desktop Updates for Admissions Office Computer Systems
Description of change: OIT will be making adjustments to Admissions desktops and laptops on February 23rd 2023. OIT will work with Admissions to communicate the changes and what can be expected.
Downtime window start: 02/23/2023 1:00 PM
Downtime window end: 02/23/2023 1:05 PM
Affected services: Undergraduate Admission user desktops and laptops
End-user impact: This change only impacts Undergraduate Admissions staff. After the change, Undergraduate Admissions staff will be prompted to authenticate with DUO when logging in to their desktops and laptops.


Posted in Research Computing, Systems, Uncategorized