Forms.fau.edu is offline

[7:30 pm] The Form service is online! All forms should be working as expected.
[6:10 pm] The Form service is online! Many forms will show a yellow bar on the top and bottom indicating it is not a production form. Please report these to https://helpDesk.fau.edu, we are currently updating them as quickly as possible.
[4:50 pm] The Form service is still offline but we have corrected most issues and the form developers are testing to make sure everything is working. More information will follow when we have verified the fix was applied correctly.
[1:30 pm] The Form service is still offline but we are making progress on correcting the issue. More information will follow when we have tested the fix.
[9:00 am] The Form server has been taken offline as a precaution. We are making progress with the vendor and will know more soon.
[8:24 am] The Form server is back online but historic submissions are not accessible. A support ticket has been open with the vendor and more information will follow.
* We did confirm that the submissions appear to be in the System but not visible.
[7:50 am] The University Form Server forms.fau.edu is currently offline due to a failure of the service. We will update this post regularly with updated information.

Posted in Banner and Admin Systems, Canvas / LMS, Educational Technologies, Email, Instructional Technologies, Lecture Capture, Network and Telecom, Research Computing, Systems, Workday

OIT Systems Maintenance, Thurs. August 5 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 08/05/2021 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

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Server Maintenance
Description of change: OIT will be updating the website certificates for various public webservers as they are about to expire.
Downtime window start 8/5/2021 3:00 AM
Downtime window end 8/5/2021 7:00 AM
Affected services: ​Any public website using OIT’s SSL certificate. Examples are: www.fau.edu, helpdesk.fau.edu, directory.fau.edu, banner self service, network registration
Expected End-user impact: During this time, there might be a brief interruption as webservers are reloaded.

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Banner Maintenance
Description of change: OIT will be upgrading the Touchnet Banner​Connect client from version 7.6.0.0.2 to 7.10.0.2.1 in production.
Downtime window start: 8/5/2021 6:00 AM
Downtime window end: 8/5/2021 7:00 AM
Affected services: Touchnet BannerConnect – Payments made through Banner​
Expected End-user impact: No end-user impact is expected

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Server Upgrade
Description of change: OIT will be upgrading one of its infrastructure servers related to DNS. OIT requests that no DNS changes be made after end of day on 8/4.
Downtime window start 8/5/2021 3:00 AM
Downtime window end 8/5/2021 5:00 AM
Affected services: ​DNS
Expected End-user impact: No end-user impact is expected.

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BHRIC VDI maintenance
Description of change: OIT will be upgrading the BHRIC VDI environment
Downtime window start 8/5/2021 12:05 AM
Downtime window end 8/5/2021 2:00 AM
Affected services: vhealth, vhealthon
Expected End-user impact: During this time, users will not be able to use the BHRIC VDI

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Posted in Banner and Admin Systems, Research Computing, Systems

[Resolved] REDCap and Student Health Services Servers

The storage system supporting the Bio Medical Information Core rebooted or became unavailable at ~11:30 am.

Several servers and services failed during this time resulting in a loss of service. We are investigating the problem and recovering the servers that are offline.

This issue has been resolved, and we are investigating adjustments to the BHRIC network which will prevent it in the future.

Posted in Network and Telecom, Research Computing

OIT Systems Maintenance, Thurs. June 17 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 06/17/2021 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

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Redcap BugFix Upgrade
Description of change: Research Computing will be upgrading Redcap to the latest long term release. This update fixes one major bug and several minor bugs the correct issues cloning and summarizing projects.
Downtime window start: 6/17/2021 6:00 AM
Downtime window end: 6/17/2021 6:05 AM
Affected services: Redcap​
Expected End-user impact: During this time, Redcap will go offline for a few seconds. Users will receive a warning message stating that Redcap is offline.

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Posted in Research Computing, Systems

[Resolved 2:30 pm] Owlpulse and Redcap offline

Owlpulse and Redcap are currently offline due to an issue with the database server. OIT is investigating the issue and will update regularly.

Posted in Research Computing, Systems, Uncategorized

Research Computing (BHRIC) Database server

The Database server for research computing (BHRIC) will be down for maintenance Thursday 5/27/2012 12:05 AM – 1:00 AM.

The following databases will be offline during this time:

REDCap

OWLPulse

 

Thanks,

Research Computing

hpc@fau.edu

Posted in Research Computing

OIT Systems Maintenance, Thurs. April 8 from 12:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 04/08/2021 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

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WebEx and Single Sign-on Maintenance
Downtime window start: 4/8/2021 6:30 AM
Downtime window end: 4/8/2021 7:00 AM
Affected services: ​WebEx and Single sign-on (SSO)
Expected End-user impact: ​The SSO services will be restarted one server at a time so users may experience session errors during this time. WebEx sign-on may experience sign-on issue during this time while the certificate is swapped out.

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Student Advising System
Downtime window start: 4/8/2021 12:00 AM
Downtime window end: 4/8/2021 12:30 AM
Affected services: ​Student Advising System
Expected End-user impact: ​No user impact is anticipated

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Banner Maintenance
Downtime window start: 4/8/2021 3:00 AM
Downtime window end: 4/8/2021 5:00 AM
Affected services: StarRez housing system
Expected End-user impact: ​No user impact is anticipated

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BHRIC VDI Maintenance
Downtime window start: 4/8/2021 12:00 AM
Downtime window end: 4/8/2021 2:00 AM
Affected services: ​BHRIC VMware VDI, https://vhealth.fau.edu , https://vhealthon.fau.edu
Expected End-user impact: User may experience loss of connectivity to the BHRIC VDI.

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Posted in Banner and Admin Systems, Educational Technologies, Research Computing, Systems, Video Conferencing

Health VDI maintenance April 2 12:05 AM – 2:00 AM

OIT will be performing maintenance on the BHRIC VDI infrastructure from 12:00 a.m. until 2:00 a.m. on Friday, April 2nd. During this time access to BHRIC VDI instances may be unavailable

Posted in Research Computing

[RESOLVED] – Help desk system – Service interruption

**UPDATE**

This morning we received confirmation from Teamdynamix that this issue has been resolved and services have been fully restored.

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Teamdynamix is experiencing issues with their DNS provider. This may cause issues connecting to helpdesk.fau.edu and helpdesk.fau.edu/tdnext.

We will update this post as more information becomes available.

OIT

Posted in Banner and Admin Systems, Educational Technologies, Email, Network and Telecom, Research Computing, Systems, Uncategorized, Workday

OIT Systems Maintenance, Thurs. March 18 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 03/18/2021 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

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FreeIPA Configuration Change
Downtime window start: 3/18/2021 5:00 AM
Downtime window end: 3/18/2021 6:00 AM
Affected services: HPC Clusters: kokosec and koko​
Expected End-user impact: No impact is anticipated. We have profiles enabled that will allow users to login to services they are authorized to.

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ESXI updates BHRIC
Downtime window start: 3/18/2021 6:05 PM
Downtime window end: 3/23/2021 7:00 AM
Affected services: ​vhealth, BHRIC VDI
Expected End-user impact: There should be no interruption of service. However, some virtual machines may experience slower performance until the host comes back online and re-balances the virtual machines.

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Posted in Research Computing, Systems