The vendor has resolved the issue and the icons are restored.
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We have identified that some of the MyFAU icons are not properly displaying. We have contacted the vendor and will update as soon as we have more information.
Office of Information Technology
Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 11/17/2022 from 12:01 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted on Wednesday, 11/16 and Friday, 11/18:
Service Migration
Description of change: OIT is changing the service provider for mymail webpage
Downtime window start: 11/16/2022 12:01 AM
Downtime window end: 11/16/2022 1:00 AM
Impacted services: Google mail URL
End-user impact: After the change, mymail URL will be redirected to MyFAU login page.
uAchieve Term Updates
Description of change: The uAchieve web app will be updated to include Spring 2023, Summer 2023, and Fall 2023 for Audit Requests.
Downtime window start: 11/17/2022 12:01 AM
Downtime window end: 11/17/2022 12:30 AM
Impacted services: uAchieve/DARS
End-user impact: uAchieve will not be available during the update.
EDI changes for Student Written Communication Digital Badges
Description of change: Changes have been made to both inbound and outbound EDI process for post-secondary transcripts to comply with the new state laws. Digital badges values will be loaded to Banner from inbound transcripts, and FAU issued digital badges will be sent out on outbound EDI transcripts.
Downtime window start: 11/17/2022 12:01 AM
Downtime window end: 11/17/2022 6:00 AM
Impacted services: Banner EDI jobs
End-user impact: No end-user impact is expected during this change.
Server Maintenance
Description of change: OIT will be upgrading the components of several systems to resolve bugs and add support for newer hardware.
Downtime window start: 11/17/2022 3:00 AM
Downtime window end: 11/17/2022 7:00 AM
Impacted services: Services running on Cisco UCS server
End-user impact: No end-user impact is expected
SUSE Rancher Maintenance
Description of change: Maintenance will be performed on OIT’s boc22rancher Kubernetes Management service.
Downtime window start: 11/17/2022 5:00 AM
Downtime window end: 11/17/2022 6:00 AM
Impacted services: Rancher Environment
End-user impact: As we have an issue with this kubernetes cluster this change could affect load balancing and certs for network registration, privateeye, and college of business application.
Google Workspace Quotas
Description of change: All users will have enforced quotas 5GB added to their Google Workspace Accounts. Users will continue to be able to send and receive email but all other Google Workspace functions will be read-only.
Downtime window start: 11/18/2022 3:00 AM
Downtime window end: 11/18/2022 4:00 AM
Impacted services: Google Workspace
End-user impact: All users will have enforced quotas 5GB added to their Google Workspace Accounts. If quota is over 5BG, users will continue to be able to send and receive email but all other Google Workspace functions will be read-only.
**UPDATE**
The Outlook Web Access error has been resolved.
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We are experiencing an issue with Outlook Web Access. Our team is investigating and hope to resolve the issue as soon as possible.
We will update this post when more details become available.
We apologize for any inconvenience this may cause.
OIT
Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 11/10/2022 from 12:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:
Server maintenance
Description of change: OIT will perform maintenance on the Kubernetes Management service.
Downtime window start: 12:00AM
Downtime window end: 12:30AM
Affected services: Network Registration, PrivateEye, College of Businesss application
End-user impact: This change could affect load balancing and certs for network registration, privateeye, and College of Business application.
Move Video Conferencing servers
Description of change: OIT will be moving several systems supporting video conferencing to different hardware
Downtime window start: 3:00AM
Downtime window end: 7:00AM
Affected services: Video Conferencing
End-user impact: No end-user impact is expected with this change.
Server Maintenance
Description of change: OIT will be upgrading the components of several systems to resolve bugs and add support for newer hardware.
Downtime window start: 6:00AM
Downtime window end: 7:00AM
Affected services: All FAU Services
End-user impact: No end-user impact is expected.
Server upgrade
Description of change: OIT will be upgrading a development Database server
Downtime window start: 6:00AM
Downtime window end: 7:00AM
Affected services: This will not impact any services in production database servers.
End-user impact: No end-user impact is expected.
Office365 Email Configuration Changes
Description of change: OIT will be performing maintenance on the Office365 email system. No impact to email sending or delivery is expected.
Downtime window start: 6:30AM
Downtime window end: 7:00AM
Affected services: Office365 email
End-user impact:No impact to email sending or delivery is expected.
We are currently investigating issues with password resets and account activations.
We apologize for the inconvenience and will update this status as soon as possible.
OIT
We are currently experiencing issues with the Mogli texting tool used with Salesforce. Mass texting request have been paused for the moment as we investigate.
Starting at 4 pm October 14th, 2022 users who are using more than 5GB in Google Workspace will receive a notification upon login to all SSO services. This prompt will continue until they decrease their Google Workspace usage. Please be aware that it may take up to 48 hours for Google correctly report usage to OIT so please be patient after cleaning up your account. More information may be located at the Google Workspace site. https://www.fau.edu/oit/google.
OIT will be suspending inactive Alumni accounts (those not used for +180 days) at 8 am Thursday, October 13th.
Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 10/13/2022 from 12:00 AM to 7:00 AM during OIT maintenance window and Friday, 10/14/2022 from 10:00PM to 10:30PM. In addition, the following systems will be specifically impacted:
Maintenance Research Computing storage
Description of change: Research Computing will be performing maintenance on the BHRIC storage
Downtime window start: 10/13/2022 12:00 AM
Downtime window end:10/13/2022 5:00 AM
Affected services: BHRIC virtual machines
End-user impact: None expected. However, this houses new BHRIC VM’s and there maybe a small window where there is a slowdown. However, no service interruption should occur
Server Maintenance
Description of change: OIT is upgrading the software for our email servers.
Downtime window start: 10/13/2022 3:00 AM
Downtime window end: 10/13/2022 4:00 AM
Affected services: Email
End-user impact: None expected as email servers are being upgraded incrementally.
Network Adjustments – Boca and Jupiter Campuses
Description of change: OIT will be performing network maintenance from 10:00 p.m. until 10:30 on Friday October 14th affecting the Boca Raton and Jupiter campuses.
Downtime window start: 10/14/2022 10:00 PM
Downtime window end: 10/14/2022 10:30 PM
Affected services: Boca and Jupiter firewalls
End-user impact: No end user impact is expected.
We have identified that our anti-malware software Malwarebytes is currently blocking access to the Google.com domain. We are currently investigating the status and will update as we receive additional information.