Current issues/fixes for changes to staff/faculty email authentication
OIT has received reports of Outlook and iOS native mail issues related to the multi-factor authentication changes that took place earlier this morning.
Below are some steps that should resolve the issues:
- Outlook constantly prompting for password – This should resolve with a complete close of outlook and restart. If issues persist, deleting outlook saved credentials and waiting a moment to restart outlook may help.
- iOS native mail prompting for password – If an iOS account was setup before iOS 11 or if the account was setup manually on 11 or later (rather than automatically), a user may receive a password prompt. Deleting and re-adding the account to iOS mail will resolve this.
If these steps did not resolve the issue and you need further assistance, please contact the FAU Help Desk 561.297.3999 or submit a help desk ticket.
[REMINDER] Duo Authentication for Faculty, Staff, and Health Email Tomorrow
As previously announced in the HR Weekly emails, FAU will be enabling Duo authentication on Faculty, Staff, and Health email accounts tomorrow. Users of the Faculty, Staff, and Health email systems will receive a new authentication prompt the first time they check their email after the overnight maintenance. This prompt will appear similar to other FAU NetID login prompts. The original communication is provided below:
The University is in the process of enhancing the security of University faculty/staff email accounts as part of our overall project to implement multi-factor authentication across University services. As of May 20, 2021, users will be asked to authenticate via Duo when connecting to their faculty/staff email accounts.
If you are already signed in on an email client or mobile device, you may be asked to authenticate again using Duo. The prompt for Duo will look like prompts for other University services, and there will be green buttons for various options as usual. While you may be asked for Duo authentication every time you access your email via Outlook Web Access, mobile phone clients and desktop Outlook clients should not prompt you in the future unless an extended period has elapsed since the last authentication.
Possible intermittent authentication issues affecting Office365 and VPN
**UPDATE – Friday, Feb 19 **
We are still experiencing intermittent authentication issues with applications connected to the Microsoft authentication servers. This impacts services such as Office365 email and VPN.
OIT is working on resolving this issue and we will update this post when more information becomes available.
Some applications which depend on specific Microsoft authentication servers at Boca may experience issues.
The systems group is working to remediate Boca domain controller issues related to this morning’s maintenance. We expect them to be in service shortly
[RESOLVED]Google Gmail disruption
Update from Google:
The problem with Gmail has been resolved. We apologize for the inconvenience and thank you for your patience and continued support. Please rest assured that system reliability is a top priority at Google, and we are making continuous improvements to make our systems better. If you are still experiencing an issue, please contact us via the Google Help Center
We have recieved multiple reports of being unable to email gmail users. Google status does show they are currently experiencing a disruption with their gmail services.
We will continue to monitor and update as we receive additional information.