OIT Systems Maintenance, Thurs. Sept 28 from 12:01AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 09/28/2023 from 12:01 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:


Banner Maintenance
Description of change: OIT will be performing maintenance on Banner from 12:00 a.m. until 7:00 a.m. on September 28, 2023. Banner will not be available during this time to allow the Ellucian support team to install several module upgrades/patches/administrative pages to bring FAU up to compliance with the latest Financial Aid releases.
Downtime window start: 09/28/2023 12:00 AM
Downtime window end: 09/28/2023 7:00 AM
Affected services: Banner
End-user impact: Banner will be unavailable during this time.


Upgrade Identity and Access Management Test
Description of change: OIT will be upgrading the test identity and access management system by pointing the single sign-on and group management systems at the new directory structure and activating the test account recovery and activation system. 
Downtime window start: 09/28/2023 8:00 AM
Downtime window end: 09/28/2023 12:00 AM
Affected services: All systems using test SSO
End-user impact: Test users may be unable to login during maintenance.


BHRIC Server maintenance
Description of change: Research Computing will be performing maintenance on the BHRIC Domain Controllers
Downtime window start: 09/28/2023 12:00 AM
Downtime window end: 09/28/2023 1:00 AM
Affected services: Health domain
End-user impact: No end user downtime or impact is expected


Network Security Adjustments – CM22 Desktop Network
Description of change:
Downtime window start: 09/28/2023 12:00 AM
Downtime window end: 09/28/2023 1:00 AM
Affected services: No FAU services will be impacted by this change
End-user impact: In general, end user impact in the CM22 desktop subnet is not expected. However, this will cause some issues if a user in CM22 is trying to share their screen with a vendor using an unapproved remote management tool.


Atlassian Cloud Login Changes
Description of change: OIT will be updating the Atlassian Access login policies to force all @fau.edu addresses to use Single Sign On and MFA.
Downtime window start: 09/28/2023 5:00 AM
Downtime window end: 09/28/2023 7:00 AM
Affected services: All Atlassian.com cloud services
End-user impact: Users using @fau.edu accounts on Atlassian.com will be forced to use SSO.


Enrolled Students into Financial Aid courses in Canvas
Description of change: Create a list of freshmen students by term to be enrolled in Financial Aid courses in Canvas.
Downtime window start: 09/28/2023 5:00 PM
Downtime window end: 09/28/2023 6:00 PM
Affected services: Canvas
End-user impact: Students


Upgrade OwlForms (OwlAdminPages)
Description of change: OIT will upgrade framework to latest version to be up to date with new features and security updates.
Downtime window start: 09/28/2023 5:00 PM
Downtime window end: 09/28/2023 6:00 PM
Affected services: OwlForm (OwlAdmin Pages)
End-user impact: OwlForm Admin users


Posted in Banner and Admin Systems, Educational Technologies, Research Computing, Systems

OIT Systems Maintenance, Thurs. Sept 14 from 12:01AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 09/14/2023 from 12:01 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:


Server Maintenance
Description of change: OIT will be upgrading the two virtual load balancers to newer versions.
Downtime window start: 09/14/2023 4:00 AM
Downtime window end: 09/14/2023 7:00 AM
Affected services: This will impact all services currently being handled by the load balancer from www.fau.edu, banner, talon, OnBase, lmsapps, and other services. The impact should be a blip as the services fail over to the other load balancer.
End-user impact: Faculty, staff, students, departments, all of FAU.


Upgrade OwlForms (OwlAdminPages)
Description of change: OIT will upgrade OlwForms (OwlAdminPages) to latest version to be up to date with new features and security updates.
Downtime window start: 09/14/2023 5:00 PM
Downtime window end: 09/14/2023 6:00 PM
Affected services: OwlForm (OwlAdmin Pages)
End-user impact: OwlForm Admin users


Posted in Banner and Admin Systems, Systems

[RESOLVED] TouchNet Systems Maintenance, Friday, September 22nd from 3:00 AM to 7:00 AM

The TouchNet payment processing system will be undergoing maintenance -Starting from 3:00am to 7:00am (EST) Friday, September 22nd. This affects student payment services (Bill+Payment), as well as all Marketplace Stores, uPay sites and TouchNet ready partner payment services. We expect all systems to be back online no later than 7:00 am (EST) that morning. When the system is back up and ready to go, we will notify you. You may wish to place warnings on your website, or take your store offline. If this scheduled downtime creates a conflict for your operations, please feel free to contact us at FIS@fau.edu for further discussion. Expected End-user impact: During this time all student payment services (Bill+Payment), as well as all Marketplace Stores, uPay sites and TouchNet ready partner payment services will be unavailable during this maintenance cycle.

Posted in Banner and Admin Systems, Workday

Success Network (EAB Navigate) is currently experiencing slow response times.

The Success Network (EAB Navigate) system is currently experiencing slow loading of search results and reports. The vendor has been notified and we will post an update as we have additional information.

Posted in Banner and Admin Systems, Systems, Uncategorized

OIT Systems Maintenance, Thurs. Sept 7 from 12:01AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 09/07/2023 from 12:01 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:


Server Maintenance
Description of change: OIT is upgrading software for our email servers
Downtime window start: 09/07/2023 6:00 AM
Downtime window end: 09/07/2023 7:00 AM
Affected services: Email
End-user impact: No end-user impact is expected


Banner Maintenance
Description of change: OIT will be performing maintenance on Banner from 1:00 a.m. until 7:00 a.m. on September 7, 2023. Banner will not be available during this time to allow the Ellucian support team to install several module upgrades/patches/administrative pages update to the latest Financial Aid releases for FISAP processing.
Downtime window start: 09/07/2023 12:01 AM
Downtime window end: 09/07/2023 7:00 AM
Affected services: Banner
End-user impact: During this time, Banner will be unavailable


REDCap Update
Description of change: This is a routine REDCap update. REDCap will be offline during update.
Downtime window start: 09/07/2023 12:00 AM
Downtime window end: 09/07/2023 2:00 AM
Affected services: REDCap
End-user impact: REDCap will be unavailable during this time


Posted in Banner and Admin Systems, Email, Research Computing, Systems

Touchnet – Banner connection issue

We are currently experiencing issues with the connection between Banner and Touchnet payment system. Payments are being processed successfully, however due to the connection issue, student payments and changes may not be accurately reflected in the Student Account Balance in the Touchnet and Student Self Service portals.

We are currently working with Touchnet to identify and resolve the issue and apologize for any inconvenience this may have caused.

Posted in Banner and Admin Systems, Uncategorized

OIT Systems Maintenance, Aug 31 from 12:01AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 08/31/2023 from 12:01 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:


Server Maintenance
Description of change: OIT will be performing server maintenance on several core systems from 12:00am to 4:00am on August 31st. During this time, the undergraduate application, MyOwl Services, Owl KPIs, and Owl Files will be unavailable.
Downtime window start: 08/31/2023 12:00 AM
Downtime window end: 08/31/2023 4:00 AM
Affected services: the Undergraduate Application, MyOwl Services, Owl KPIs, and Owl Files
End-user impact: During this time, the undergraduate application, MyOwl Services, Owl KPIs, and Owl Files will be unavailable.


Accreditation system upgrade
Description of change: OIT will be updating a system associated with the accreditation program
Downtime window start: 08/31/2023 3:00 AM
Downtime window end: 08/31/2023 6:00 AM
Affected services: Xitracs
End-user impact: During this time, the accrediation program will be unavailable.


Server Maintenance
Description of change: OIT will be updating components to ensure document management websites remain secure.
Downtime window start: 08/31/2023 4:30 AM
Downtime window end: 08/31/2023 5:00 AM
Affected services: Onbase document management
End-user impact: No end-user impact is expected.


Server Maintenance
Description of change: OIT will be updating components to ensure user account information servers (LDAP) maintain their secure communications channel.
Downtime window start: 08/31/2023 5:30 AM
Downtime window end: 08/31/2023 6:00 AM
Affected services: Applications that are custom configured to rely on the OUD (Oracle Unified Directory) and LDAP servers directly instead of their frontend BigIP entry point.
End-user impact: No end-user impact is expected.


Updates to Banner Registration Servers
Description of change: The Banner Self-Service 9 Registration environment will be re-configured to better support our students during registration periods.
Downtime window start: 08/31/2023 6:00 AM
Downtime window end: 08/31/2023 6:30 AM
Affected services: Banner Production Self-Service Registration 9
End-user impact: No end-user impact is expected


Remove legacy configuration from Authentication Services
Description of change: OIT will be removing some legacy configuration from the Authentication Services
Downtime window start: 08/31/2023 7:00 AM
Downtime window end: 08/31/2023 7:00 AM
Affected services: Active Directory
End-user impact: No end-user impact is expected.


Server Maintenance
Description of change: OIT will be updating the software on one of its management servers.
Downtime window start: 08/31/2023 8:00 AM
Downtime window end: 08/31/2023 9:00 AM
Affected services: Advanced VPN clients
End-user impact: Advanced VPN clients will show that they are disconnected from their management server. This will not impact VPN/remote access.


Waive orientation hold for newly admitted NextEra & JM students
Description of change: OIT will update orientation holds for any NextEra & JM student
Downtime window start: 08/31/2023 5:00 PM
Downtime window end: 08/31/2023 6:00 PM
Affected services: Banner
End-user impact: No end-user impact is expected.


Upgrade the image on the University wireless controller
Description of change: OIT will be upgrading the image on the University’s wireless server for security reasons.
Downtime window start: 09/01/2023 12:00 AM
Downtime window end: 09/01/2023 6:00 AM
Affected services: Wireless
End-user impact: Wireless connections in some areas may not be available during this time.


Certificate renewals for VoIP
Description of change: Certificate renewal for VoIP Expressways
Downtime window start: 09/01/2023 8:30 PM
Downtime window end: 09/01/2023 10:00 PM
Affected services: Remote phones and Jabber clients
End-user impact: No end-user impact is expected


Posted in Banner and Admin Systems, Network and Telecom, Systems

[RESOLVED] Banner Services Unavailable

All services have been restored.

At around 12:00PM today Banner services experienced an interruption. We are working with our Managed Services Provider to restore services as soon

Posted in Banner and Admin Systems, Network and Telecom, Systems

Network Registration and Links.fau.edu

Links.fau.edu and Network registration are currently offline due to a service issue. We are investigating.

Posted in Banner and Admin Systems, Educational Technologies, Email, Network and Telecom, Research Computing, Systems, Workday

[RESOLVED] TouchNet Systems Maintenance, Friday, August 11th from 3:00 AM to 7:00 AM

The TouchNet payment processing system will be undergoing maintenance -Starting from 3:00am to 7:00am (EST) Friday, August 11th. This affects student payment services (Bill+Payment), as well as all Marketplace Stores, uPay sites and TouchNet ready partner payment services. We expect all systems to be back online no later than 7:00 am (EST) that morning. When the system is back up and ready to go, we will notify you. You may wish to place warnings on your website, or take your store offline. If this scheduled downtime creates a conflict for your operations, please feel free to contact us at FIS@fau.edu for further discussion. Expected End-user impact: During this time all student payment services (Bill+Payment), as well as all Marketplace Stores, uPay sites and TouchNet ready partner payment services will be unavailable during this maintenance cycle.

Posted in Banner and Admin Systems, Workday