[RESOLVED] Issue with Single-Sign On (SSO)

Issue has been resolved. You now should be able to log in to FAU services.

 

OIT

 

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We are currently experiencing issues with single-sign on. This impacts services such as Workday, MYFAU and Canvas. We are working on resolving the issue as soon as possible.

We apologize for the inconvenience this may cause.

OIT

Posted in Banner and Admin Systems, Educational Technologies, Email, Instructional Technologies, Network and Telecom, Systems, Uncategorized

OIT Systems Maintenance, Thurs. Aug 2 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 08/02/2018 from 3:00 AM to 7:00 AM during OIT maintenance window.  In addition, the following systems will be specifically impacted:

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Banner Maintenance
Description of change: This Ellucian Upgrade/Patch  ( Financial aid 8.32.1 and 8.32.1.1) is needed to for loan processing updates and to resolve issues related to the Federal Grant (Pell) awards
Downtime window start: 3:00 AM
Downtime window end: 5:00 AM
Affected services: Not Applicable
Affected systems: Banner Financial Aid
Expected End-user impact: During this time, no end user impact is anticipated

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Server Maintenance
Description of change: OIT will be updating the configuration version of several virtual servers.
Downtime window start  8/2/2018 4:00 AM
Downtime window end  8/2/2018 6:00 AM
Affected services: Blackboard, Jenkins, DHCP, DNS​, SSO / Identity Management, Metadata, Acano Video Conferencing Services
Affected systems: aim, bba servers, boc22appsjenkins, dhcpboc0, dnsboc0, idm1, ldapboc servers, lintalon2, metadata, mp2, shibboleth1p, talonx1, vcdb, vcrecorder, wildfly servers
Expected End-user impact: During this time, listed services will be unavailable or in a degraded state

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Banner Self-Service Maintenance
Description of change: Migrating 4 of the 7 Banner Self-Service servers from VMware to Hyper-V.​
Downtime window start  8/2/2018 4:00 AM
Downtime window end  8/2/2018 7:00 AM
Affected services: Banner Self-Service, Banner Workflow
Affected systems: sctcache3, ​sctcache4, sctcache5, sctcache6
Expected End-user impact: During this time, Banner Workflow may be unavailable at times.  The servers not being migrated will keep Banner Self-Service available.

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Kofax Server Fixpack
Description of change: Performing changes/applying patches  for improving reliability/stability with Kofax Capture Scan stations
Downtime window start  8/2/2018 5:00 PM
Downtime window end  8/3/2018 8:00 AM
Affected services: Student Record Doc management Processing on the front end (VIP Backend is unaffected)
Affected systems: Kofax server
Expected End-user impact: During this time, the Kofax patch will be installed on 10 workstations​.

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Posted in Banner and Admin Systems, Systems

OIT Systems Maintenance, Thurs. July 26 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 07/26/2018 from 3:00 AM to 7:00 AM during OIT maintenance window.  In addition, the following systems will be specifically impacted:

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Event Management Software Upgrade
Description of change: OIT will be updating the front and back end components for the EMS platform.
Downtime window start: 3:00 AM
Downtime window end: 6:00 AM
Affected services: EMS Desktop clients, Virtual EMS http://events.fau.edu/VirtualEMS, Master Calendar http://events.fau.edu/​MasterCalendar
Affected systems: FAU app and web server
Expected End-user impact: During this time, EMS (both web and desktop client) and Master Calendar will be unavailable. End-users will need to upgrade to new EMS client on desktop. Instructions were provided via email.

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Appworx and Harvest Database Maintenance
Description of change: Migrating the database for production Appworx and Harvest from Solaris to Linux.​
Downtime window start: 3:00 AM
Downtime window end: 6:00 AM
Affected services: Production Appworx and Harvest
Affected systems: enzo/oracleapps​
Expected End-user impact: During this time, Appworx and Harvest will be unavailable.  This will impact Appworx jobs that run during this time.​

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Identity Management Updates
Description of change: OIT will install patches and upgrades to Oracle Identity Manager to enhance certain features.
Downtime window start: 5:00 AM
Downtime window end: 6:00 AM
Affected services: Identity Management (OIM)
Affected systems: OIM servers
Expected End-user impact:  During this time, no end-user impact is expected. Changes are occurring to back end services and will not require any downtime.

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Server Maintenance
Description of change: We are making improvements to the servers that store user related information.​
Downtime window start: 5:00 AM
Downtime window end: 5:30 AM
Affected services: Servers that rely on ldapboc0 and ldapboc1
Affected systems: LDAP servers
Expected End-user impact: During this time, no end-user impact is expected. The change involves redirecting users from old servers to newer servers that are already in service.​

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Two-Factor authentication for College of Business Azure Admin users
Description of change: OIT will enable two-factor (DUO) for College of Business Azure Admin users
Downtime window start: 6:00 AM
Downtime window end: 7:00 AM
Affected services:​Shibboleth ADFS integration
Affected systems: Shibboleth servers
Expected End-user impact: College of Business Admin Users will be prompted for two factor when they login to Office 365.

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Posted in Banner and Admin Systems, Email, Network and Telecom, Systems

[RESOLVED] Tuition payments currently unavailable

The payment system is back up and tuition payments can now be made. The payment deadline has been extended until July 3rd.

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At this time, we have identified an issue with tuition payments. We have notified the vendor and are further investigating.

We will post an update as soon as we have additional information regarding an ETA.

We apologize for any inconvenience.

OIT

 

 

Posted in Banner and Admin Systems, Uncategorized

Connectivity Issues from Comcast Xfinity Users

Comcast is currently experiencing nationwide outages of internet and TV services. Users of Comcast Xfinity services may be unable to reach some or all FAU services until the issue is resolved.

Posted in Banner and Admin Systems, Network and Telecom, Systems, Workday

OIT Systems Maintenance, Thurs. June 28 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 06/28/2018 from 3:00 AM to 7:00 AM during OIT maintenance window.  In addition, the following systems will be specifically impacted:

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Banner Maintenance – Thursday 28th June 3am – 5am
Description of change:  OIT will install a Financial Aid patch needed for Financial Aid.
Downtime window start: 3:00 AM
Downtime window end: 5:00 AM
Affected services:  Not Applicable
Affected systems: Banner Financial Aid
Expected End-user impact: During this time, no end-user impact is anticipated

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Posted in Banner and Admin Systems

Admissions Applications and Forms.fau.edu maintenance

We will be performing a short update to the Admissions and forms server at 4 am Friday the 22th. These services will be offline for approximately an hour while we increase the resources allocated to the machine.

If you experience difficulty accessing forms.fau.edu or the admissions applications please contact the Help Desk at your earliest convenience.

Posted in Banner and Admin Systems, Educational Technologies, Email, Instructional Technologies, Systems, Workday

Canvas Banner Grade Submission

We will be performing a short update to the Canvas Banner Grade Submission System at 5 am Friday the 22th. Banner Grade Submission (eGrades) will be offline for approximately 15 minutes during this period.

If you experience difficulty accessing Banner Grade Submission please contact the Help Desk at your earliest convenience.

Posted in Banner and Admin Systems, Educational Technologies, Instructional Technologies

OIT Systems Maintenance, Thurs. June 14 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 06/14/2018 from 3:00 AM to 7:00 AM during OIT maintenance window.  In addition, the following systems will be specifically impacted:

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Banner Grade Submission Upgrade for Canvas
Description of change: Upgrade Banner Grade Submission (eGrades) with improved support for grading only via eGrades. ​
Downtime window start: 3:00 AM
Downtime window end: 6:00 AM
Affected services: Canvas, Banner Grade Submission (eGrades)
Affected systems: Payara Cluster
Expected End-user impact: During this time, eGrades will be offline and users grading during the maintenance window will experience unexpected behavior.

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Florida Virtual Campus (FLVC) Single Sign On Upgrade
Description of change: Switch Florida Virtual School from Znumber and PIN authentication to FAUNetID and password via Single Sign On.
Downtime window start: 3:00 AM
Downtime window end: 6:00 AM
Affected services: Florida Virtual School, Banner Authentication via the jServer
Affected systems: egrades, banner
Expected End-user impact: During this time, no end-user impact is expected. After the change, end users will be asked to use their FAUNet and password instead of their Znumber and pin when authenticating to FLVC services such as transcripts, transfer, etc. Alumni can reactivate their accounts by going to accounts.fau.edu

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Single Sign On Fiscal Statement of Responsibility Prompt
Description of change: OIT will enable Single Sign On Fiscal Statement of Responsibility Prompt​.
Downtime window start: 3:00 AM
Downtime window end: 5:00 AM
Affected services: Single Sign On, 4P, Banner, frevvo-api
Affected systems: shibboleth servers
Expected End-user impact: During this time, no end-user impact is expected. After the change, users who have a Fiscal Statement of Responsibility hold will be required to complete the Fiscal Statement of Responsibility form or eventually they will not be able to login to any Single Sign On services.

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Accounts Self Service Updates
Description of change: OIT will be applying the latest security patches to software​
Downtime window start: 5:00 AM
Downtime window end: 6:00 AM
Affected services: Accounts Self Service
Affected systems: OIM web servers
Expected End-user impact: During this time, the FAU Account Self-Service portal will be unavailable.

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Patch Tomcat Middleware
Description of change: Applying latest patches for Apache Tomcat servers.
Downtime window start: 5:00 AM
Downtime window end: 6:00 AM
Affected services:  ​Account Self Service, ACH Payments, FAU Directory, FAU Wireless
Affected systems: Apache tomcat servers
Expected End-user impact: During this time, users may loose access to websites running services.

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Server patching
Description of change: We will be installing the newest patches to the OUD servers boc22oudp01/02
Downtime window start: 4:00 AM
Downtime window end: 6:00 AM
Affected services: There is a small chance that there may be some interruption to services using OUD while we install the patch.  We will be applying the patch one server at a time to minimize impact.  Any services directly connecting to oudp01/02 directly may experience interruption while the patches are installed.
Affected systems: OUD Servers
Expected End-user impact:  During this time there will be minimal end-user impact if any at all while the patches are applied.

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Admissions Call List  (Internal service)
Description of change: OIT will be adding a field in the Admissions call app to display if tuition deposit has been paid.
Downtime window start: 3:00 AM
Downtime window end: 3:30 AM
Affected services: Admissions Call List https://appstatus.fau.edu/admissionscalllist
Affected systems: payara servers, egrade server
Expected End-user impact: During this time, the service will be offline.

Posted in Banner and Admin Systems, Systems

[RESOLVED] Intermittent single-sign on issues

Early this morning we experienced issues with single sign on. This affected several of our services such as Banner and FAU Self-Service.

The issue has been resolved and all services should be accessible at this time. If you continue having issues please contact the OIT Help Desk 561.297.3999.

We apologize for the inconvenience this may have caused.

OIT

Posted in Banner and Admin Systems, Educational Technologies, Email, Google App Status Feed, Instructional Technologies, Network and Telecom, Systems, Uncategorized, Workday