OIT Systems Maintenance

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 5/08/2025 from 12:00 AM to 9:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

Banner Server Maintenance – Oracle RU 2025 Q2
Description of Change: OIT will be performing Server maintenance from 12:00 a.m. until 7:00 a.m. on Thursday 8 May.  Banner will not be available during this time.
Change Window: 5/8/2025 12:00am – 5/8/2025 7:00am
Impacted Services: Banner Admin, Self-Service, Registration, Access Management, ODS
End User impact: All end users of Banner Self Service, ODS and Admin will be impacted.

Server Maintenance
Description of Change: OIT will be performing server maintenance from 10:00pm until 12:00am on Wednesday, May 7th. During this time, the undergraduate application, MyOwl Services, Owl KPIs, Owl Docs, and Uachieve will be unavailable.
Change Window: 5/7/2025 10:00PM- 5/8/2025 12:00AM
Impacted Services: Undergraduate application, Owl KPIs, Owl Docs, Uachieve, directory, Owl Residency Portal, Owl Files, Personal Information, Owl Admin Pages, Program Admin, Transcript Request, Course Entry Quiz, Textbook Attestation, Nondegree
End User impact: Services will be unavailable.

REDCap Update
Description of Change: OIT Research Computing will be taking the REDCap survey tool offline from 12 am to 2 am on Thursday, May 8, 2025 for standard systems maintenance. 
Change Window: 5/8/2025 12:00AM – 5/8/2025 2:00AM
Impacted Services: REDCap
End User Impact: Service will be offline.

Server Maintenance
Description of Change: OIT will be migrating a server responsible for authentication on the Fort Lauderdale campus
Change Window: 5/8/2025 3:00am – 5/8/2025 6:00am
Impact Services: Active Directory
End User Impact: None expected

Textbook Attestation enhancements  
Description of Change: Faculty attestation page to provide user the option to view submission history Chair/delegate page to provide user the option to view submission history  Faculty attestation page to include “review all” materials button 
Change Window: 5/8/2025 8:00am- 5/8/2025 8:02
Impacted Services: Textbook Attestation
End User Impact: Service will be unavailable.

SWAETBL form modifications
Description of Change: OIT is making a change on the Slate decision and GradCAS decision page to allow users to mark a record as Completed/Manually resolved in Banner.
Change Window: 5/8/2025 9:00am – 5/8/2025 9:05
Impact Services: Owlforms
End User Impact: Service will be unavailable.

Posted in Banner and Admin Systems, Network and Telecom, Systems, Uncategorized

[RESOLVED]Banner admin and self-service unavailable

The cause was identified and resolved. All services have been restored.

_____________________________________________________________________________

We have received reports that banner is unavailable. We are currently working with our vendor to investigate and resolve as soon as possible.

We will provide updates as we have more information and apologize for any inconvenience.

OIT

Posted in Banner and Admin Systems, Instructional Technologies, Systems, Uncategorized

Banner Maintenance

OIT will be performing Banner Maintenance tomorrow from 12:00 a.m. until 7:00 a.m. on Tuesday 22nd, April.  Banner will not be available during this time.

We apologize for any inconvenience caused.

Office of Information Technology
Florida Atlantic University

Posted in Banner and Admin Systems

[RESOLVED]Workday is currently unavailable

Workday is currently experiencing a service interruption. We are monitoring and will update once we have more information.

OIT

Posted in Banner and Admin Systems, Systems, Uncategorized, Workday

[RESOLVED]Intermittent login issues accessing Banner

Some users may experience an error when trying to access Banner Self-service, Admin, or any other Banner services.

We are investigating and will update as soon as possible.

OIT

Posted in Banner and Admin Systems, Systems, Uncategorized

OIT Systems Maintenance

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 2/06/2025 from 4:00 AM to 8:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

Printing Services Maintenance
Description of change: OIT will be upgrading printing services used in the computer labs, library, and web printing on Thursday, February 6th, between the hours of 4AM and 7AM.
Change window start: 2/06/2025 4:00 AM
Change window end: 2/06/2025 7:00 AM
Affected services: Papercut pay for printing services including lab printing, pop-up client printing and web printing via fauprint.fau.edu.
Expected End-user impact: Printing services in the labs, library, and fauprint.fau.edu will be intermittently unavailable during this upgrade.

Deploy New Alert Software that will replace Altertus to Boca
Description of change: OIT will silently push out new SirCom alert software to all Intune/SCCM managed laptops and desktops for the Boca Campus starting Friday, February 7, at midnight.
Change window start: 2/07/2025 12:00 AM
Change window end: 2/14/2025 12:00 AM
Affected services: Intune Managed desktops and laptops
Expected End-user impact: None.

Banner graduation date change for College of Medicine
Description of change: OIT will be making a change to update the graduation date for the entire upcoming College of Medicine graduation class from 5/5/2025 – 5/6/2025.
Change window start: 2/06/2025 6:00 AM
Change window end: 2/06/2025 8:00 AM
Affected services: Banner
Expected End-user impact: ​Services will be available.

Posted in Banner and Admin Systems, Educational Technologies, Systems, Uncategorized

OIT Systems Maintenance

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 1/23/2024 from 12:00 AM to 12:00 PM during OIT maintenance window. In addition, the following systems will be specifically impacted:

Server Maintenance
Description of change: OIT will be performing routine maintenance the email gateways from 5:00 a.m. until 6:00 a.m. on Thursday January 23rd. Email delivery may be impacted during this time.
Downtime window start: 1/23/2024 5:00 AM
Downtime window end: 1/23/2024 6:00 AM
Affected services: Email delivery
Expected End-user impact: None expected

Server Maintenance
Description of change: OIT will be performing server maintenance on Thursday, January 23rd at midnight. During this time, there may be some interruptions when logging into university systems.
Downtime window start: 1/22/2024 11:30 PM
Downtime window end: 1/23/2024 12:00 AM
Affected services: 4P
Expected End-user impact: Service will be unavailable.

Load process package WSAKETBL change
Description of change: OIT will be making a change to the load process package which will add additional attributes that may be missing in Banner for returning students from 6:00 am until 12:00 pm on Thursday, January 23rd. Banner will be available during this time.
Downtime window start: 1/23/2024 6:00 AM
Downtime window end: 1/23/2024 12:00 PM
Affected services: Banner
Expected End-user impact: ​Services will be available.

Posted in Banner and Admin Systems, Email, Systems, Uncategorized

OIT Systems Maintenance

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 11/07/2024 from 12:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

Banner Maintenance
Description of change: OIT will be performing maintenance on Banner from 12:00 a.m. until 7:00 a.m. on Thursday 7th November. Banner will not be available during this time.
Downtime window start: 11/07/2024 12:00 AM
Downtime window end: 11/07/2024 7:00 AM
Affected services: Banner Admin, Self-Service, Registration
Expected End-user impact: All end users of Banner will be impacted.

Banner, Graduate Admissions System and Admissions system Maintenance
Description of change: OIT will be performing maintenance on the graduate app, undergraduate app, and Banner from 6:00 a.m. until 8:00 a.m. on November 7th. During this time, access to Banner as well as admissions applications will be unavailable.
Downtime window start: 11/07/2024 6:00 AM
Downtime window end: 11/07/2024 8:00 AM
Affected services: Banner
Expected End-user impact: Service will be unavailable.

Personal Information Application Maintenance
Description of change: OIT will be performing maintenance on the Personal Information App from 6:00 a.m. until 8:00 a.m. on November 7th. During this time, the Personal Information App will be unavailable.
Downtime window start: 11/07/2024 6:00 AM
Downtime window end: 11/07/2024 8:00 AM
Affected services: ​Personal Info app
Expected End-user impact: ​Service will be unavailable.

Owlforms Maintenance
Description of change: Owlforms will be under maintenance from 6:00 a.m. until 8:00 on November 7th. During this time, Owlforms will not be available.
Downtime window start: 11/07/2024 6:00 AM
Downtime window end: 11/07/2024 8:00 AM
Affected services: ​Owlform
Expected End-user impact: ​Service will be unavailable.

Owldone Maintenance
Description of change: Owldone will be under maintenance from 6:00 a.m. until 8:00 on November 7th. During this time, no end user impact is expected.
Downtime window start: 11/07/2024 6:00 AM
Downtime window end: 11/07/2024 8:00 AM
Affected services: ​Owldone
Expected End-user impact: ​No downtime expected.

Posted in Banner and Admin Systems, Uncategorized

OIT Systems Maintenance

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks from Wednesday, 10/08 until Friday, 10/11 between 12:01 AM to 7:00 AM. In addition, the following systems will be specifically impacted:

Microsoft 365 Login Adjustments
Description of change: OIT will be making adjustments to Microsoft 365 sign-in restrictions. End user impact is expected to be minimal.
Downtime window start: 10/09/2024 7:00 AM
Downtime window end: 10/09/2024 7:05 AM
Affected services: Microsoft 365 and Azure services including VPN.
End-user impact: Compromised accounts will no longer be able to be accessed prior to remediation by OIT. Administrative accounts will only allow signing from geographically local locations.

Banner Database updates
Description of change: Ellucian will be performing quarterly patch updates on Banner and other related database servers.
Downtime window start: 10/10/2024 2:00 AM
Downtime window end: 10/10/2024 6:00 AM
Affected services: Banner production, Appworx, Harvest, Follett bookstore, Oracle Enterprise Manager, ODS, Data Warehouse, Self Service, Touchnet
End-user impact: Banner will be unavailable during this time

Banner Interface update for intersession classes
Description of change: Modifying Banner registration page to display a new warning message for intersession courses.
Downtime window start: 10/10/2024 6:00 AM
Downtime window end: 10/10/2024 8:00 AM
Affected services: Banner
End-user impact: No end-user impact is expected during the maintenance.

Updating civic literacy process in Banner
Description of change: The BOG has approved the new Civics Literacy requirements effective Fall 2024. Modifying the process to include two courses to be in compliance with the BOG.
Downtime window start: 10/10/2024 6:00 AM
Downtime window end: 10/10/2024 8:00 AM
Affected services: Banner
End-user impact: No end-user impact is expected during the maintenance.

Advanced VPN Client Updates
Description of change: OIT will be pushing additional updates to user running the Advanced VPN client starting October 8th, 2024. Users will receive a notification to upgrade their VPN client and they will be prompted to reboot their device afterwards in order to apply the changes.
Downtime window start: 10/11/2024 7:00 AM
Downtime window end: 10/11/2024 7:05 AM
Affected services: Advanced VPN
End-user impact: Users running the Advanced VPN client will be prompted to upgrade their client. If the user chooses not to upgrade, it will be automatically scheduled for later in the evening. Following the upgrade process, the user will be prompted to reboot their device.

Posted in Banner and Admin Systems, Email, Network and Telecom, Systems, Uncategorized

OIT Systems Maintenance

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Wednesday 10/2, Thursday, 10/3, Friday 10/4, from 12:01 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

Upgrade Jupiter WAN switch
Description of change: OIT will be upgrading the wide-area network (WAN) switch in Jupiter
Downtime window start: 10/02/2024 6:00 AM
Downtime window end: 10/02/2024 7:00 AM
Affected services: Internet access for the Jupiter campus will be out during this time.
End-user impact: The Jupiter campus will lose network during the cutover

Forticlient Upgrades – Building 22 – Wednesday October 2nd
Description of change: OIT will be deploying Advanced VPN client updates to users of Building 22 starting at 7:00 a.m. on Wednesday October 2nd. OIT staff will be prompted to install updates to their VPN client software after that time.
Downtime window start: 10/02/2024 7:00 AM
Downtime window end: 10/02/2024 7:05 AM
Affected services: Advanced VPN Clients in use by OIT staff
End-user impact: OIT staff will be prompted to update their VPN Client software. User may delay installation until later in the day if they wish, but installing the update will require a reboot shortly thereafter.

Forticlient Changes for a subset of IT Staff
Description of change:
Downtime window start: 10/02/2024 7:00 AM
Downtime window end: 10/02/2024 7:05 AM
Affected services: NETSEC VPN for Networking and Security staff
End-user impact: Users should not see any impact if they are connecting from a university-owned and managed device. If a user tries to connect to the NETSEC VPN from a personal device, they will receive a failure message when logging in.

Server Maintenance
Description of change: OIT will be performing Banner server maintenance.
Downtime window start: 10/03/2024 3:00 AM
Downtime window end: 10/03/2024 4:00 AM
Affected services: Banner
End-user impact: Banner will be unavailable during the window

Server upgrade
Description of change: OIT will be upgrading the Appworx system
Downtime window start: 10/03/2024 4:00 AM
Downtime window end: 10/03/2024 7:00 AM
Affected services: Appworx production
End-user impact: Appworx will be unavailable during this time.

BHRIC Network Maintenance
Description of change: OIT Will be performing network maintenance affecting the BHRIC network from 12:00 a.m. until 1:00 a.m. on Friday October 4th. During this time, connectivity between the BHRIC networks and the rest of FAU on the Boca Raton campus will be briefly interrupted.
Downtime window start: 10/04/2024 12:00 AM
Downtime window end: 10/04/2024 1:00 AM
Affected services: Systems on the Boca Raton BHRIC network
End-user impact: Systems on the BHRIC will have a momentary loss of connectivity as the new changes are applied and routes reconverge

Posted in Banner and Admin Systems, Network and Telecom, Research Computing, Systems, Uncategorized
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