Single Sign On System Maintenance

The University Single Sign On System will briefly undergo maintenance from 6:00 am to 7:00 am Thursday, August 6. During this period users may be unable to login to Canvas, Workday, Banner Self Service, OwlDone, Google Applications, Office 365, Ezproxy, and other Single Sign On supported services.

If you continue to experience difficulty accessing any services past 7:00 am, please contact the Help Desk at your earliest convenience.

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Posted in Banner and Admin Systems, Educational Technologies, Email, Instructional Technologies, Network and Telecom, Systems, Workday

[COMPLETE] Banner maintenance

The Office of Information Technology will be performing urgent maintenance to Banner beginning Friday, July 31st at 11:30 pm. Services are expected to be fully restored within 30 minutes. The services listed below are affected by this maintenance may be unavailable during this time.

Please review these services upon the completion of the maintenance as application restarts may be necessary.

Banner Self Service, Admin Pages, Access Manager and Workflow
Transcripts and degree auditing (uAchieve/DARS)
App Status portal
Admissions Applications (Grad and Undergrad)
Owldone
Financial Aid survey
eGrades for Canvas
Touchnet payment gateway
FLVS
Appworx
Harvest

 

OIT

Posted in Banner and Admin Systems, Systems

Banner, ODS and Data Warehouse Production Maintenance

The Office of Information Technology will be performing maintenance to production Banner, ODS and Data Warehouse systems beginning Thursday, July 30th at 3:00 am. Services are expected to be fully restored by Thursday, July 30th at 7:00 am. The services listed below are affected by this maintenance will be unavailable during this time.

Please review these services upon the completion of the maintenance as application restarts may be necessary.

Account claiming and Password resets
Banner Self Service, Admin Pages, Access Manager and Workflow
Transcripts and degree auditing (uAchieve/DARS)
App Status portal
Admissions Applications (Grad and Undergrad)
Owldone
Financial Aid survey
eGrades for Canvas
Touchnet payment gateway
FLVS
Appworx
Harvest
IEA Warehouse (IEAP)
FAU Warehouse (FAUDW)
ODS Warehouse (ODSP)
WebFOCUS/Report Caster
Frevvo
4P (Not SSO)
Grouper
Phonebill Application
Wireless network authentication
Network Registration
Mandatory Course Entry Quiz
ACH/VPAS

OIT

Posted in Banner and Admin Systems, Canvas / LMS, Network and Telecom, Systems

OIT Systems Maintenance, Thurs. July 30 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 07/30/2020 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

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Database Maintenance
Description of change: ​Apply July 2020 Oracle patchset updates to all production databases
Downtime window start: 7/30/2020 3:00 AM
Downtime window end: 7/30/2020 7:00 AM
Affected services:
Banner production: Admin Pages (Forms), Application Navigator, Banner Access Manager, Banner self-service, Touchnet – Payments/Deposits, Workflow, uAchieve – DARS, FLVS, Transcripts
Appworx
Harvest
ODS
FAUDW Warehouse: DWPROD: OwlDone, DWPROD: FinancialAid Attendance Survey
IEAP Warehouse
WebFOCUS/ReportCaster
OIM: Account claiming, Password resets
MSOP Instance:
ACH_PROD: ACH or VPAS
GBP_PROD: Mandatory Course Entry Quiz
WORKDESK_PROD: accounts.fau.edu – Accounts Self Service
CANV_EGRADES_PROD: Canvas Electronic Grading “Banner Grade Submissions” in Canvas
FAUVISITOR_PROD: Wireless network authentication for guests.
FREVVOAPI_PROD: 4P Configuration, Admissions Status, Znumber page, ssoauth.fau.edu/*, egrades.fau.edu/* (except egrades itself)
GROUPER_PROD: Group Management – grouper.fau.edu
PHONEBILL_PROD: Phonebill application pre latest system.
PWDEXPIRE_PROD: Password expiration
REG_PROD: network registration, talon.fau.edu/netreg, talon.fau.edu/networkregistrationadmin, DHCP Logger
FREVVO61_PROD: Frevvo
NEWUNDERGRAD_PROD: Undergraduate Admissions
OWLAPP_PROD: Graduate Admissions
OWLRESIDENCY_PROD: Residency Project
ONBOARDUSR: OwlDone​​​
Expected end-user impact: During this time, the listed services will be temporarily offline while the patches are applied. Some applications may need to be restarted after the maintenance is complete.

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Several Snaplogic pipelines to support Covid Projects and Attestation frevvo form
Description of change: ​pipelines reading from workday and csvs, and the attestation form is a wellness check that employees/students that are returning to campus need to fill out
Downtime window start: 7/30/2020 12:00 AM
Downtime window end: 7/30/2020 12:00 AM
Affected services: Snaplogic, Workday, Frevvo
Expected end-user impact: During this time, no end-user impact is expected. ​Employees/students that are requiered to go back to work need to fill out an attestaion form before returning to campus

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Single Sign On Upgrade
Description of change: The University single sign on system will be updated to support improved prompting functionality.
Downtime window start: 7/30/2020 3:00 AM
Downtime window end: 7/30/2020 4:00 AM
Affected services: Single Sign On System (4P) prompt​
Expected end-user impact: During this time, single sign on (SSO) will go offline for 1 – 5 minutes while the prompting system restarts. ​

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Server configuration change
Description of change: ​OIT will be changing a parameter on it’s storage system to make inter-system communication more secure
Downtime window start: 7/30/2020 6:00 AM
Downtime window end: 7/30/2020 6:05 AM
Affected services: All services​
Expected end-user impact: During this time, no end-user impact is expected

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RocketChat Upgrade
Description of change: OIT will update RocketChat to the latest released version in GitHub​
Downtime window start: 7/30/2020 3:00 AM
Downtime window end: 7/30/2020 4:00 AM
Affected services: RocketChat and RocketChat SMS
Expected end-user impact: During this time, RocketChat and the chat services that utilize it will be unavailable. ​

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Posted in Banner and Admin Systems, Systems

OIT Systems Maintenance, Thurs. July 23 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 07/23/2020 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

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Server Maintenance
Description of change: OIT will be changing the domain a few servers are joined to.
Downtime window start: 7/23/2020 3:00 AM
Downtime window end: 7/23/2020 5:00 AM
Affected services: SMB/SFTP file sharing on Andisec, Speech server for the FAU main phone line
Expected End-user impact: During this time, file sharing on Andisec and the automated operator for the FAU main phone line will be unavailable.

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Server configuration change
Description of change: ​OIT will be changing a parameter on it’s storage system to make inter-system communication more secure
Downtime window start: 7/23/2020 6:00 AM
Downtime window end: 7/23/2020 6:05 AM
Affected services: ​All Services
Expected End-user impact: During this time, no end-user impact is expected

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Run SHATAEQ Deletion scripts in Production
Description of change: OIT will run the scripts necessary delete the workspace records requested by the Undergraduate Admissions department
Downtime window start: 7/23/2020 3:00 AM
Downtime window end: 7/23/2020 3:20 AM
Affected services: ​​Three Banner tables will have some workspace records deleted resulting in minimal delays in access time.
Expected End-user impact: During this time, no end-user impact is expected

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Posted in Banner and Admin Systems, Systems

Networking Issues

The Office of Information Technology is investigating networking issues affecting numerous services. More information will be reported as it becomes available.

Posted in Banner and Admin Systems, Canvas / LMS, Educational Technologies, Email, Instructional Technologies, Lecture Capture, Network and Telecom, Systems, Uncategorized, Video Conferencing, Workday

[RESOLVED] TouchNet Systems Maintenance, Friday, June 26th from 3:00AM to 7:00AM

The TouchNet payment processing system will be undergoing maintenance -Starting from 3:00am to 7:00am (EST) Friday, 6/26/2020. This affects student payment services (Bill+Payment), as well as all Marketplace Stores, uPay sites and TouchNet ready partner payment services. We expect all systems to be back online no later than 7:00 am (EST) that morning. When the system is back up and ready to go, we will notify you. You may wish to place warnings on your website, or take your store offline. If this scheduled downtime creates a conflict for your operations, please feel free to contact us at FIS@fau.edu for further discussion. Expected End-user impact: During this time all student payment services (Bill+Payment), as well as all Marketplace Stores, uPay sites and TouchNet ready partner payment services will be unavailable during this maintenance cycle.

Posted in Banner and Admin Systems, Workday

OIT Systems Maintenance – Thurs. June 18 from 3:00 AM to 7:00 AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 06/18/2020 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

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Single Sign-on Maintenance
Description of change: OIT will be moving production SSO Metadata server from the Boca Raton data center to Microsoft Azure.
Downtime window start: 6/18/2020 6:00 AM
Downtime window end: 6/18/2020 7:00 AM
Affected services: SSO ​Metadata site. Service providers will not be able to be added or modified during the switchover.
Expected End-user impact: During this time, there should be no end user impact.​

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Server Maintenance
Description of change: OIT will be moving Mediasite servers to a different domain. Mediasite will be unavailable during this time.
Downtime window start: 6/18/2020 4:00 AM
Downtime window end: 6/18/2020 6:00 AM
Affected services: MediaSite
Expected End-user impact: During this time, MediaSite will be unavailable.

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Database Maintenance
Description of change: OIT will apply April 2020 Oracle patchset updates to all production databases​
Downtime window start: 6/18/2020 3:00 AM
Downtime window end: 6/18/2020 7:00 AM
Affected Services:
Banner production
– Admin Pages (Forms)
– Application Navigator
– Banner Access Manager
– Banner self-service
– Touchnet – Payments/Deposits
– Workflow
– uAchieve – DARS
– FLVS
– Transcripts
Appworx
Harvest
ODS
FAUDW Warehouse
– DWPROD: OwlDone
– DWPROD: FinancialAid Attendance Survey
IEAP Warehouse
WebFOCUS/ReportCaster
OIM
– Account claiming
– Password resets
MSOP Instance
– ACH or VPAS
– Mandatory Course Entry Quiz
– accounts.fau.edu – Accounts Self Service
– Canvas Electronic Grading “Banner Grade Submissions” in Canvas
– Wireless network authentication for guests.
– 4P Configuration, Admissions Status, Znumber page, ssoauth.fau.edu/*, egrades.fau.edu/* (except egrades itself)
– Group Management – grouper.fau.edu
– Phonebill application pre latest system.
– Password expiration
– network registration, talon.fau.edu/netreg, talon.fau.edu/networkregistrationadmin, DHCP Logger
– Frevvo – University forms
– Undergraduate Admissions
– Graduate Admissions
– Residency Project
– OwlDone
Expected End-user impact: During this time, the listed services will be temporarily offline while the patches are applied. Some applications may need to be restarted after the maintenance is complete.

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Website Maintenance
Description of change: OIT will be moving several websites to a new web server.
Downtime window start: 6/18/2020 3:00 AM
Downtime window end: 6/18/2020 4:00 AM
Affected services:
– andi.fau.edu
– home.fau.edu
– student.fau.edu
Expected End-user impact: During this time, the websites listed will experience 5-10 minutes of downtime.

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REDCap Database Upgrade
Description of change: OIT will be updating the REDCap database server​
Downtime window start: 6/18/2020 3:00 AM
Downtime window end: 6/18/2020 4:00 AM
Affected services: REDCap​
Expected End-user impact: During this time, REDCap will be offline for 10 – 15 minutes while we sync the database between the old and new servers.​

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REDCap Application Upgrade
Description of change: OIT will be updating the REDCap​ application
Downtime window start: 6/18/2020 4:00 AM
Downtime window end: 6/18/2020 5:00 AM
Affected services: Update REDCap application​
Expected End-user impact: During this time, no end-user impact is expected.

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OnBase Maintenance
Description of change: OIT will be adding new document types and functionality to production OnBase​. This update will take place over two days.
Downtime window start: 6/18/2020 3:00 AM – 7:00 AM
Downtime window end: 6/19/2020 3:00 AM – 7:00 AM
Affected services: OnBase desktop and web client
Expected End-user impact: During this time, OnBase will not be accessible. We will be doing​ this during off hours to minimize end-user impact.

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Posted in Banner and Admin Systems, Educational Technologies, Network and Telecom, Systems

[RESOLVED] Help Desk Ticketing System Unavailable

** UPDATE**

The help desk ticketing system is back online.

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The help desk ticketing system is currently unavailable. We are working with the vendor to resolve the issue as soon as possible.

OIT

Posted in Banner and Admin Systems, Canvas / LMS, Educational Technologies, Email, Instructional Technologies, Network and Telecom, Systems, Uncategorized, Workday

Owl Done and possibly other FAU services unavailable

At this time we have identified that Owl Done is unavailable. We are currently investigating the cause and will update the status as we learn more. Other FAU services may also be affected.

We apologize for any inconvenience.

OIT

Posted in Banner and Admin Systems, Educational Technologies, Systems, Uncategorized