OIT Systems Maintenance, Aug 31 from 12:01AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 08/31/2023 from 12:01 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:


Server Maintenance
Description of change: OIT will be performing server maintenance on several core systems from 12:00am to 4:00am on August 31st. During this time, the undergraduate application, MyOwl Services, Owl KPIs, and Owl Files will be unavailable.
Downtime window start: 08/31/2023 12:00 AM
Downtime window end: 08/31/2023 4:00 AM
Affected services: the Undergraduate Application, MyOwl Services, Owl KPIs, and Owl Files
End-user impact: During this time, the undergraduate application, MyOwl Services, Owl KPIs, and Owl Files will be unavailable.


Accreditation system upgrade
Description of change: OIT will be updating a system associated with the accreditation program
Downtime window start: 08/31/2023 3:00 AM
Downtime window end: 08/31/2023 6:00 AM
Affected services: Xitracs
End-user impact: During this time, the accrediation program will be unavailable.


Server Maintenance
Description of change: OIT will be updating components to ensure document management websites remain secure.
Downtime window start: 08/31/2023 4:30 AM
Downtime window end: 08/31/2023 5:00 AM
Affected services: Onbase document management
End-user impact: No end-user impact is expected.


Server Maintenance
Description of change: OIT will be updating components to ensure user account information servers (LDAP) maintain their secure communications channel.
Downtime window start: 08/31/2023 5:30 AM
Downtime window end: 08/31/2023 6:00 AM
Affected services: Applications that are custom configured to rely on the OUD (Oracle Unified Directory) and LDAP servers directly instead of their frontend BigIP entry point.
End-user impact: No end-user impact is expected.


Updates to Banner Registration Servers
Description of change: The Banner Self-Service 9 Registration environment will be re-configured to better support our students during registration periods.
Downtime window start: 08/31/2023 6:00 AM
Downtime window end: 08/31/2023 6:30 AM
Affected services: Banner Production Self-Service Registration 9
End-user impact: No end-user impact is expected


Remove legacy configuration from Authentication Services
Description of change: OIT will be removing some legacy configuration from the Authentication Services
Downtime window start: 08/31/2023 7:00 AM
Downtime window end: 08/31/2023 7:00 AM
Affected services: Active Directory
End-user impact: No end-user impact is expected.


Server Maintenance
Description of change: OIT will be updating the software on one of its management servers.
Downtime window start: 08/31/2023 8:00 AM
Downtime window end: 08/31/2023 9:00 AM
Affected services: Advanced VPN clients
End-user impact: Advanced VPN clients will show that they are disconnected from their management server. This will not impact VPN/remote access.


Waive orientation hold for newly admitted NextEra & JM students
Description of change: OIT will update orientation holds for any NextEra & JM student
Downtime window start: 08/31/2023 5:00 PM
Downtime window end: 08/31/2023 6:00 PM
Affected services: Banner
End-user impact: No end-user impact is expected.


Upgrade the image on the University wireless controller
Description of change: OIT will be upgrading the image on the University’s wireless server for security reasons.
Downtime window start: 09/01/2023 12:00 AM
Downtime window end: 09/01/2023 6:00 AM
Affected services: Wireless
End-user impact: Wireless connections in some areas may not be available during this time.


Certificate renewals for VoIP
Description of change: Certificate renewal for VoIP Expressways
Downtime window start: 09/01/2023 8:30 PM
Downtime window end: 09/01/2023 10:00 PM
Affected services: Remote phones and Jabber clients
End-user impact: No end-user impact is expected


Posted in Banner and Admin Systems, Network and Telecom, Systems

[RESOLVED] Banner Services Unavailable

All services have been restored.

At around 12:00PM today Banner services experienced an interruption. We are working with our Managed Services Provider to restore services as soon

Posted in Banner and Admin Systems, Network and Telecom, Systems

Network Registration and Links.fau.edu

Links.fau.edu and Network registration are currently offline due to a service issue. We are investigating.

Posted in Banner and Admin Systems, Educational Technologies, Email, Network and Telecom, Research Computing, Systems, Workday

[RESOLVED] TouchNet Systems Maintenance, Friday, August 11th from 3:00 AM to 7:00 AM

The TouchNet payment processing system will be undergoing maintenance -Starting from 3:00am to 7:00am (EST) Friday, August 11th. This affects student payment services (Bill+Payment), as well as all Marketplace Stores, uPay sites and TouchNet ready partner payment services. We expect all systems to be back online no later than 7:00 am (EST) that morning. When the system is back up and ready to go, we will notify you. You may wish to place warnings on your website, or take your store offline. If this scheduled downtime creates a conflict for your operations, please feel free to contact us at FIS@fau.edu for further discussion. Expected End-user impact: During this time all student payment services (Bill+Payment), as well as all Marketplace Stores, uPay sites and TouchNet ready partner payment services will be unavailable during this maintenance cycle.

Posted in Banner and Admin Systems, Workday

New MYFAU design launches 7/31/23 4am-6am

UPDATE: Icons are now loading properly. Also, if you receive “Persona not found” in the MYFAU Mobile app, please select “Switch to the default persona”

UPDATE: Some icons are not loading properly and we are working to resolve as soon as possible. Also, if you receive “Persona not found” in the MYFAU Mobile app, please select “Switch to the default persona”

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MYFAU will launch a redesign from 4am-6pm. During this time some pages may not load or show an error while we make the changes. Please clear your browsers cache if you experience an error after 6am. FAU | Clear Your Cache Also, if you have any bookmarks saved and the page is not properly loading, please visit https://myfau.fau.edu

Posted in Banner and Admin Systems, Educational Technologies, Email, Instructional Technologies, Systems, Uncategorized

OIT Systems Maintenance, Thurs. July 27 from 12:01AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 07/27/2023 from 12:01 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:


Server migration
Description of change: OIT will be migrating several servers to new hardware
Downtime window start: 07/27/2023 3:00 AM
Downtime window end: 07/27/2023 4:00 AM
Affected services:DNS, DHCP, SSO, Networking config backup server
End-user impact: No end-user impact is expected


Banner records insert
Description of change: Create Fund Award Schedule Rules and Fund Disbursement Schedule Rules Table records for athletic funds.
Downtime window start: 07/27/2023 12:01 AM
Downtime window end: 07/27/2023 12:05 AM
Affected services: Banner
End-user impact: No end-user impact is expected


Banner program change
Description of change: Modify StarRez Demographic Banner extract program to get @health.fau.edu email address for medical field related students.
Downtime window start: 07/27/2023 12:01 AM
Downtime window end: 07/27/2023 1:00 AM
Affected services: Banner
End-user impact: No end-user impact is expected


Network Maintenance – VPN
Description of change: OIT will be upgrading the University VPN with new hardware
Downtime window start: 07/28/2023 5:30 AM
Downtime window end: 07/28/2023 7:00 AM
Affected services: FAU Boca FortiClient VPN (Basic, Advanced, DARPA/ONR)
End-user impact: Boca VPN will be down during the window. NWRDC/DR VPN will remain available.


Posted in Banner and Admin Systems, Network and Telecom, Systems

OIT Systems Maintenance, Thurs. July 13 from 12:01am to 7:00am

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 07/13/2023 from 12:01 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:


Banner program change
Description of change: OIT will update Banner function program to accommodate new financial aid counselor.
Downtime window start: 07/13/2023 12:00 AM
Downtime window end: 07/13/2023 1:00 AM
Affected services: Banner
End-user impact: No end-user impact is expected


Posted in Banner and Admin Systems, Uncategorized

[RESOLVED] Issues logging into uAchieve and Office Apps

We have identified and resolved these issues. Login to uAchieve and Office Apps has been resolved.

________________________________________________________________________________________________________________

After our single sign on upgrade we have identified that users are receiving Access Denied when trying to access uachieve. We also have identified that logging into Office apps on Windows for the first time is giving a white screen. We recommend logging into Office apps via the web until we update this status.

The issue with logging into the library information systems has been resolved.

We are currently debugging and will update this post as we have a status.

We apologize for the inconvenience.

OIT

Posted in Banner and Admin Systems, Educational Technologies, Instructional Technologies, Systems, Uncategorized

OIT Systems Maintenance, Thurs. June 29 from 12:01AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 06/29/2023 from 12:01 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:


Data Center Storage Upgrade (Netapp Snapvault Cluster)
Description of change: OIT is performing software upgrades to the Netapp Snapvault Cluster
Downtime window start: 06/28/2023 10:00 AM
Downtime window end: 06/28/2023 5:00 PM
Affected services: Snapvault functionality for Netapp volumes
End-user impact: No end-user impact is expected. This is a backend netapp cluster for backup purposes


BHRIC VMWare Maintenance
Description of change: Research Computing is performing maintenance on the BHRIC VMware vcenter
Downtime window start: 06/29/2023 12:05 AM
Downtime window end: 06/29/2023 3:00 AM
Affected services: Bhric VMWare vcenter
End-user impact: During this time, end users will not be impacted. However, vm’s can not be rebuilt, recomposed, or updated during the update as vcenter will be offline


CM22 Network Topology Changes
Description of change: OIT will be implementing network topology changes affecting the Building 22 subnet. While the change should have minimal impact to normal operations on the desktops in building 22, we will communicate to users via oit-l to communicate the change and expectations.
Downtime window start: 06/29/2023 6:30 AM
Downtime window end: 06/29/2023 6:59 AM
Affected services: Building 22 desktop network
End-user impact: Users of the desktop subnet in CM22 will have a brief period of network disruption during the change. After the maintenance, there may be some access to other desktop networks in other buildings that may not work as expected, but security staff will be able to address as any problems are reported


OIM Display Correct HIPAA Flag For Grads
Description of change: Change SQL code used by OIM so graduates with multiple records properly retain hipaa flag for 90 days after graduation.
Downtime window start: 06/29/2023 8:00 AM
Downtime window end: 06/29/2023 10:00 AM
Affected services: OIM
End-user impact: No end-user impact


Data Center Storage Upgrade (Netapp Disaster Recovery Cluster)
Description of change: OIT is performing software upgrades to the Netapp Disaster Recovery Cluster
Downtime window start: 06/29/2023 10:00 AM
Downtime window end: 06/29/2023 5:00 PM
Affected services: Disaster recovery snapshot functionality for Netapp volumes
End-user impact: No end-user impact is expected. This is the DR netapp cluster for disaster recovery purposes


Posted in Banner and Admin Systems, Research Computing, Systems

OIT Systems Maintenance, Thurs. June 22 from 12:01AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 06/22/2023 from 12:01 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:


System Upgrade
Description of change: OIT will be upgrading SCCM.
Downtime window start: 06/22/2023 3:00 AM
Downtime window end: 06/22/2023 6:00 AM
Affected services: All SCCM-related services will be impacted during the upgrade including windows updates, monitoring, software deployment, and OS imaging.
End-user impact: SCCM will be intermittently unavailable during the upgrade process.


Moving gitlab.hpc.fau.edu to new infrastructure
Description of change: OIT Research Computing team will be performing maintenance on the gitlab.hpc.fau.edu service.
Downtime window start: 06/22/2023 5:00 AM
Downtime window end: 06/22/2023 8:00 AM
Affected services: gitlab.hpc.fau.edu
End-user impact: Gitlab will be offline during the backup and restore process as we move the information from one machine to another.


Enable logging feature on authentication systems
Description of change: OIT will be enabling a new feature on some systems that provide authentication service.
Downtime window start: 06/22/2023 7:00 AM
Downtime window end: 06/22/2023 7:05 AM
Affected services: Active Directory
End-user impact: No end-user impact expected


Update code in Identity Management for graduates with @health accounts.
Description of change: Change SQL code used by OIM so graduates with multiple records properly retain hipaa flag for 90 days after graduation.
Downtime window start: 06/22/2023 8:00 AM
Downtime window end: 06/22/2023 10:00 AM
Affected services: Identity Management (OIM)
End-user impact: Graduating students with @health email account.


Posted in Banner and Admin Systems, Research Computing, Systems, Uncategorized