OIT Systems Maintenance, Thurs. Sept 26 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 09/26/2019 from 3:00 AM to 7:00 AM during OIT maintenance window.  In addition, the following systems will be specifically impacted:

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Update Canvas Theme
Description of change: OIT will be correcting an issue that may redirect some Canvas users that do not have an FAU account to the Single Sign On page.​
Downtime window start: 6:00 AM
Downtime window end: 6:30 AM
Affected services: Canvas
Expected End-user impact: During this time, no end-user impact is expected.

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Banner/Owldone integration
Description of change: ​OIT will be applying some changes to add the Summer Jumpstart students to the Owldone views
Downtime window start: 4:00 AM
Downtime window end: 6:00 AM
Affected services: Banner
Expected End-user impact: During this time, no end-user impact is expected.

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Account Self Service Updates
Description of change: OIT will be installing patches and updates to backend services related to the Accounts Self-Service portal.
Downtime window start: 5:00 AM
Downtime window end: 6:00 AM
Affected services: Accounts Self Service – https://accounts.fau.edu, User Manager (um.fau.edu)
Expected End-user impact: During this time, no end-user impact is expected. This change requires a rolling restart of services but should not cause any disruption in services.

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Banner Accounts Receivable upgrade/patch/administrative pages installation
Description of change: OIT will be installing patches and upgrades required by Accounts Receivable improve performance in Production.
Downtime window start: 3:00 AM
Downtime window end: 7:00 AM
Affected services: Banner
Expected End-user impact: During this time, no end-user impact is expected.

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Posted in Banner and Admin Systems, Canvas / LMS, Educational Technologies, Systems

Maintenance Employee MFA Enrollment Form

We will be updating the Employee MFA Enrollment form at 9 pm this evening September 23, 2019. During the update the url to the system will be updated to https://ssoauth.fau.edu/employee-mfa and a performance bug resolved. To aide in accessing the system a redirect will also be applied to the old site.

Posted in Banner and Admin Systems, Canvas / LMS, Educational Technologies, Instructional Technologies, Lecture Capture, Systems, Video Conferencing, Workday

OIT Systems Maintenance, Thurs. Sept. 19 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 09/19/2019 from 3:00 AM to 7:00 AM during OIT maintenance window.  In addition, the following systems will be specifically impacted:

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Database Maintenance
Description of change: OIT will be applying an Oracle upgrade to MSOP​ production database​. Several services and systems will be affected by this maintenance. Please see list of affected services below.
Downtime window start: 3:00 AM
Downtime window end: 5:00 AM
Affected services:
ACH or VPAS
Mandatory Course Entry Quiz
accounts.fau.edu – Accounts Self Service
Canvas e-Grades
FAUGuest  – Wireless network authentication for guests
4P Configurations – Admissions Status, Znumber page, ssoauth.fau.edu/*, egrades.fau.edu/*
Group Management – grouper
Phonebill application pre latest system
Password expiration
Network registration, talon.fau.edu/netreg, talon.fau.edu/networkregistrationadmin
Frevvo
New undergrad – Undergraduate Admissions
Owlapp – Graduate Admissions
Residency Project
OwlDone
Expected End-user impact: During this time, services listed above will be unavailable at times.

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Account Self Service Updates
Description of change: Installing patches and updates to backend services.
Downtime window start: 5:00 AM
Downtime window end: 6:00 AM
Affected services: Accounts Self Service – https://accounts.fau.edu, User Manager (um)
Expected End-user impact: During this time, no end-user impact is expected. We will be doing rolling restarts to ensure that services are available.

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Touchnet Maintenance
Description of change: OIT will be installing the latest version of the BannerConnect component of Touchnet.
Downtime window start: 3:00 AM
Downtime window end: 5:00 AM
Affected services: Touchnet Payment services
Expected End-user impact: During this time, no end-user impact is expected.

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Database Maintenance
Description of change: OIT will  be applying the latest patch set to all production databases.
Downtime window start: 3:00 AM
Downtime window end: 7:00 AM
Affected services: Banner production, Appworx, Harvest, ODS, FAU Warehouse, IEAP instance, WebFOCUS/ReportCaster
Expected End-user impact: During this time, the services listed above will be temporarily offline while the patches are applied.

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BHRIC Profile Server replacement
Description of change: One of the home directory servers used by the biomedical research information core has experienced a software failure in windows which prevents it from starting the windows login service. While this is still functional we must replace the server to resolve the issue without substantial downtime. During this maintenance period we will be adding the new server to the DFS cluster.
Downtime window start: 3:00 AM
Downtime window end: 6:00 AM
Affected services: BHRIC home directories and group directories​
Expected End-user impact: During this time, no end-user impact is expected.

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Banner Table update
Description of change: OIT will be updating the SWRRULE table per the Registrar’s office request
Downtime window start: 3:00 AM
Downtime window end: 3:30 AM
Affected services:   SWRRULE table in Banner
Expected End-user impact: During this time, no end-user impact is expected.

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Banner Table update
Description of change:  OIT will be updating the SORXREF Table
Downtime window start: 3:00 AM
Downtime window end:  3:30 AM
Affected services: SORXREF table in Banner
Expected End-user impact: During this time, no end-user impact is expected.

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Security Update on Frevvo Filesystem Server
Description of change: OIT will be updating  Tomcat to the latest version on Frevvo’s Filesystem Connector Server​ to patch Security Vulnerabilities.
Downtime window start: 3:00 AM
Downtime window end: 6:00 AM
Affected services: Frevvo Filesystem Connector
Expected End-user impact: During this time, there will be minimal downtime document submissions to Andi and Andisec drives.

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Posted in Banner and Admin Systems, Educational Technologies, Email, Instructional Technologies, Network and Telecom, Systems, Uncategorized

Internal email delivery issue

An email server on the Boca Raton campus that handles email delivery for smtp.fau.edu is currently unavailable if using the IP address 131.91.100.169.  If you are using a fully qualified DNS entry of smtp.fau.edu there is no interruption of service.  A workaround to this issue is to use the IP 131.91.252.65 until the problem is resolved.  We are currently working with our vendor on a solution and apologize for the inconvenience.

 

Thank you,

Office of Information Technology

Posted in Email, Systems

OIT Systems Maintenance, Thurs. Sept 12 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 09/12/2019 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

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Server Upgrade
Description of change: OIT will be upgrading the operating system and central server management software.
Downtime window start: 3:00 AM
Downtime window end: 7:00 AM
Affected services: SCVMM, Azure Pack Portal
Expected End-user impact: During this time, no end-user impact is expected. College IT and OIT staff will be unable to manage their virtual machines using SCVMM or the Azure Pack Portal during this time.

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Banner Financial Aid upgrades/patches installation
Description of change: OIT will be applying upgrades and patches required for regulatory compliance (FISAP, etc).
Downtime window start: 3:00 AM
Downtime window end: 7:00 AM
Affected services: Banner Financial Aid will be unavailable during the maintenance window
Expected End-user impact: During this time, Banner Financial Aid will be unavailable and users may receive an error message when using the administrative pages (forms)

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Update course flags for high school courses for GPA calculations
Description of change: OIT will apply a script to update the course flags of high school courses using an excel sheet provided by admissions. The course flags affect the grade points of courses and GPA calculations.
Downtime window start: 6:00 AM
Downtime window end: 6:30 AM
Affected services: EDI process for high school transcripts
Expected End-user impact: During this time, no end-user impact is expected

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Run SHATAEQ Deletion scripts in Production
Description of change: OIT will run a deletion script in Banner to delete workspace records.
Downtime window start: 3:00 AM
Downtime window end: 3:15 AM
Affected services: Banner
Expected End-user impact: During this time, no end-user impact is expected

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Server Maintenance
Description of change: OIT will be restarting an information resource server to resolve some memory problems.
Downtime window start: 5:00 AM
Downtime window end: 5:30 AM
Affected services: Oracle Identity Manager, Single Sign On, any other authentication that rely on OUD
Expected End-user impact: During this time, no end-user impact is expected.

Posted in Banner and Admin Systems, Systems

OIT Systems Maintenance – Thurs. Aug 29 from 12:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 08/29/2019 from 3:00 AM to 7:00 AM during OIT maintenance window.  In addition, the following systems will be specifically impacted:

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Database Maintenance
Description of change: OIT will be upgrading the Oracle Identity Manager database to the latest version12cR2.
Downtime window start: 3:00 AM
Downtime window end: 7:00 AM
Affected services: Oracle Identity Manager, Account provisioning, Password resets
Expected End-user impact: During this time, users will not be able to reset passwords or claim accounts.

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Account Self Service Updates
Description of change: OIT will be installing patches and updates to backend services related to the FAU account self-services portal (accounts.fau.edu)
Downtime window start: 5:00 AM
Downtime window end: 6:00 AM
Affected services:
Accounts Self Service – https://accounts.fau.edu
User Manager – internal help desk tool
Expected End-user impact: During this time, no end-user impact is expected.

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Database Maintenance
Description of change: OIT will be upgrading the MSOP production database to the newest version – 12cR2
Downtime window start: 3:00 AM
Downtime window end: 5:00 AM
Affected services: ACH or VPAS, Mandatory Course Entry Quiz, Accounts Self Service, Canvas Electronic Grading “Banner Grade Submissions” in Canvas, Wireless network authentication for guests, 4P Configurations, Group Management, phonebill application pre latest system, password expirations, network registration, network registration admin, Frevvo, Undergraduate Admissions, Graduate Admissions, Residency Project, OwlDone
Expected End-user impact: During this time, services that listed above will be unavailable at times.

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uAchieve Maintenance
Description of change: OIT will be installing updates to support uAchieve functionalities
Downtime window start: 5:00 AM
Downtime window end: 6:00 AM
Affected services: uAchieve/DARS
Expected End-user impact: During this time, while the system is restarted users will not be able to view or submit audits.

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Mail Server Maintenance
Description of change: OIT will be upgrading the software on its spam filtering appliances.
Downtime window start:  3:00 AM
Downtime window end: 4:00 AM
Affected services: Inbound FAU email, Mail relay for smtp.fau.edu
Expected End-user impact: During this time, mail delivery may be delayed or impacted during the maintenance window.

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Self-Service wording change
Description of change: OIT will be making changes to Financial Aid SSB pages.
Updated Financial Aid Award texts in Financial Aid Self-service pages.
Changed Financial aid Award to Financial aid offer in every SSB pages.
Changed Award year to Academic year in every SSB pages.
Changed Aid year to Academic year in every SSB pages.
Downtime window start: 3:00 AM
Downtime window end: 7:00 AM
Affected services: Banner Financial Aid Self-Service
Expected End-user impact: During this time, no end-user impact is expected.

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Enhance NCAA Financial Aid Information upload process
Description of change: OIT will be enhancing the NCAA Financial Aid information upload process.
Downtime window start: 3:00 AM
Downtime window end: 5:00 AM
Affected services: Student Athletics Department
Expected End-user impact: During this time, no end-user impact is expected.

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Touchnet Maintenance
Description of change: The latest version of the BannerConnect component of Touchnet will be installed in production.
Downtime window start: 3:00 AM
Downtime window end: 5:00 AM
Affected services: Touchnet Payment services
Expected End-user impact: During this time, no end-user impact is expected.

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Database Maintenance
Description of change: OIT will apply the latest Oracle patchset updates to all production databases
Downtime window start: 3:00 AM
Downtime window end: 7:00 AM
Affected services: Banner production, Appworx, Harvest, ODS, FAU Warehouse, IEAP instance, WebFOCUS/ReportCaster
Expected End-user impact: During this time, the services listed above will be temporarily offline while the patches are applied.

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Banner XE Admin page SWATTYP update
Description of change:  OIT will be adding additional fields to the SWATTYP Banner view.  These fields include subscores to swattyp view and minor change on admin page swattyp to display them all
Downtime window start: 12:00 AM
Downtime window end: 12:00 AM
Affected services: Owl Forms
Expected End-user impact: During this time, no end-user impact is expected.

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OwlForms maintenance
Description of change: OIT will be applying some filters to OwlForms (SWAETBL) to support the Registrar’s Office.
Downtime window start: 11:45 PM
Downtime window end: 12:00 AM
Affected services: OwlForms
Expected End-user impact: During this time, no end-user impact is expected.

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Posted in Banner and Admin Systems, Email, Systems

[Resolved] Research Computing Data Transfer nodes offline

The bellow issue has been resolved and the service restored.

[RESOLVED] Due to a software issue on our data transfer nodes this service is temporarily offline. We are rebuilding the Windows file share service and hope to have it online by the end of the day.

Posted in Network and Telecom, Systems, Uncategorized

[Resolved] BHRIC Virtual Desktop Infrastructure downtime

The Biomedical Health Research Informatics Core experienced an error that prevented virtual desktops being rebooted, started, or migrated. The error occurred between 7:00 – 7:50 am August 22 and appears to have been resolved. For more information please contact the Research Computing team.

Posted in Educational Technologies, Network and Telecom, Systems, Uncategorized

Owl Apps login issue: Google Services “Something went wrong”

Google status shows the following:

2:50 PM
Description:

We are investigating a potential issue with signing into Google services.

We will provide more information by Monday, 2019-08-19 12:45 US/Pacific.

How to diagnose:

Users may have issues signing into Google services. They may receive the error “Something went wrong. Sorry, something went wrong there. Try again.”

Workaround:

There’s no workaround available at this time, but we’ll let you know if we learn of one.

Posted in Educational Technologies, Email, Instructional Technologies, Systems, Uncategorized

[RESOLVED] MYFAU Login having problems

The MYFAU login issue has now been resolved.

Posted in Banner and Admin Systems, Educational Technologies, Email, Systems