OIT Systems Maintenance, Thurs. April 6 from 12:01AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 04/06/2023 from 12:01 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

Server Maintenance
Description of change: OIT will be performing server maintenance on several core systems from 12:00am to 4:00am. During this time, the undergraduate application, MyOwl Services, Owl KPIs, and Owl Files will be unavailable.
Downtime window start: 04/06/2023 12:01 AM
Downtime window end: 04/06/2023 4:00 AM
Affected services: The undergraduate application, MyOwl Services, Owl KPIs, and Owl Files will be unavailable.
End-user impact:The undergraduate application, MyOwl Services, Owl KPIs, and Owl Files will be unavailable.

Text update to undergraduate international email acknowledgment
Description of change: OIT will update the wording and remove fax number on international email acknowledgement
Downtime window start: 04/06/2023 12:01 AM
Downtime window end: 04/06/2023 12:10 AM
Affected services: Not applicable
End-user impact: No end-user impact is expected

Adding term name in welcome message for early start students in Owldone
Description of change: Term name was added to welcome message to be displayed to ESP students.
Downtime window start: 04/04/2023 6:00 PM
Downtime window end: 04/04/2023 6:01 PM
Affected services: OwlDone
End-user impact: No end-user impact is expected.

Update the transcript received date in Banner
Description of change: For SSAR transcripts, in Banner, the transcript received date needs to reflect the SSAR load date to Banner instead of SSAR submission’s date.
Downtime window start: 04/06/2023 3:00 AM
Downtime window end: 04/06/2023 8:00 AM
Affected services: Banner
End-user impact: Undergraduate applicants

eTranscript Deployment in Banner Production
Description of change: Ellucian eTranscripts with FAU customization have been implemented that enables secure, real-time electronic authentication, production, and transfer of PDF transcripts between the National Student Clearinghouse® and FAU student system. This allows students and alumni to request their transcripts at any time and receive an official transcript PDF.
Downtime window start: 04/06/2023 3:00 AM
Downtime window end: 04/06/2023 8:00 AM
Affected services: Banner
End-user impact: No end-user impact is expected.

Banner function program change
Description of change: OIT will update the financial aid counselor assign function program for 202301.
Downtime window start: 04/06/2023 12:01 AM
Downtime window end: 04/06/2023 12:10 AM
Affected services: Banner
End-user impact: No end-user impact is expected.

Modification to Oracle Identity Management View
Description of change: OIT will adjust some fields in Oracle Identity Management system
Downtime window start: 04/06/2023 12:01 AM
Downtime window end: 04/06/2023 1:00 AM
Affected services: Banner
End-user impact: No end-user impact is expected.

Adding term name in welcome message for early start students in Owldone
Description of change: Term name was added to welcome message to be displayed to ESP students.
Downtime window start: 04/04/2023 6:00 PM
Downtime window end: 04/04/2023 6:01 PM
Affected services: OwlDone
End-user impact: No end-user impact is expected.

OIM View student flag criteria modification
Description of change: OIT will change logic for students to allow for their account to remain active 1 year after graduation.
Downtime window start: 04/06/2023 12:01 AM
Downtime window end: 04/06/2023 12:10 AM
Affected services: Oracle Identity Management (OIM)
End-user impact: No end-user impact is expected during the change.

REDCAP Maintenance
Description of change: Research Computing will be performing updates to REDCap. During this time REDCap will not be available
Downtime window start: 04/06/2023 12:00 AM
Downtime window end: 04/06/2023 3:00 AM
Affected services: RedCAP
End-user impact: During this time REDCap will be offline and not able to be used

Posted in Banner and Admin Systems, Systems, Uncategorized

OIT Systems Maintenance, Thurs. March 30 from 12:01AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 03/30/2023 from 12:01 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

Google Application Password Tool and Multi-factor enrollment tool Maintenance
Description of change: The Office of Information Technology will be upgrading the Google Application Password Tool, Multi-Factor Enrollment tool to run on cloud-native infrastructure.
Downtime window start: 03/30/2023 5:00 AM
Downtime window end: 03/30/2023 6:00 AM
Affected services: FLVC, MyInfo, and GooglePassword
End-user impact: During the update some applications may experience problems logging in to FLVC, MyInfo, and GooglePassword.

Florida Virtual Virtual Campus Authentication Maintenance
Description of change: The Office of Infomation Technology will be moving the Florida Virtual Campus Authentication service to cloud-ready architecture.
Downtime window start: 03/30/2023 6:00 AM
Downtime window end: 03/30/2023 7:00 AM
Affected services: FLVC services such as transfers and transcripts.
End-user impact: There is a small chance the authentication to the FLVC system could go offline during this change, but it will be tested after the change.

Posted in Systems, Uncategorized

[RESOLVED] Success Network (EAB Navigate) Experiencing issues

The Success Network (EAB Navigate) issue has been resolved and all pages should be loading correctly.

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The EAB Navigate system is experiencing problem experiencing issues for both Students and Faculty/Staff. The Faculty/Staff site is experiencing login issues and slowness loading pages if you manage to log in. The student site cannot access advising appointments.

The vendor is aware, and we will post an update once we have more information.

Posted in Educational Technologies, Instructional Technologies, Systems, Uncategorized

[RESOLVED]MYFAU experiencing issues

We’re currently experiencing degraded performance issues with MYFAU. A “Page not found” will be displayed after logging in via single-sign on. The links at the top of the page work and will redirect properly.

OIT is working with the vendor to restore the service as soon as possible.

We apologize for any inconvenience.

Posted in Banner and Admin Systems, Educational Technologies, Email, Systems, Uncategorized

OIT Systems Maintenance, Thurs. March 16 from 12:01AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 03/16/2023 from 12:01 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

Server operating system upgrade
Description of change: OIT will be upgrading the operating system of a secure file server
Downtime window start: 03/16/2023 3:00 AM
Downtime window end: 03/16/2023 7:00 AM
Affected services: all andisec shares
End-user impact: Andisec shares will be unavailable for some time during the maintenance window.

Description of change: OIT will apply modifications in Banner to restrict fully online students from registering for in-person/on-campus courses.
Downtime window start: 03/16/2023 3:00 AM
Downtime window end: 03/16/2023 7:00 AM
Affected services: Banner SSB registration app, Banner admin registration form
End-user impact: No end-user impact is expected during the maintenance window. After the change, fully online students will not be able to register of partial or fully in-person courses.

Apply Banner Patch
Description of change: OIT will apply a regulatory Financial Aid patch in Banner.
Downtime window start: 03/16/2023 3:00 AM
Downtime window end: 03/16/2023 5:00 AM
Affected services: Banner Financial Aid
End-user impact: No end-user impact is expected.

Update Acceptance Email for Non-Degree Students
Description of change: OIT will apply an update to the acceptance email that non-degree students receive.
Downtime window start: 03/16/2023 12:01 AM
Downtime window end: 03/16/2023 6:00 AM
Affected services: Banner
End-user impact: No end-user impact is expected during the maintenance window. After the change, the acceptance letter for non-degree students will be updated.

Posted in Banner and Admin Systems, Systems, Uncategorized

[RESOLVED] MyFAU experiencing issues

We have resolved the issue and MyFAU has been restored to full service. All related systems and applications should be functioning as usual. If you notice any issues with campus systems or applications, please contact the IT Help Desk

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We’re currently experiencing degraded performance issues with MyFAU. A “Page not found” will be displayed after logging in via single-sign on. The links at the top of the page work and will redirect properly.

OIT is working with the vendor to restore the service as soon as possible.

We apologize for any inconvenience.

Posted in Educational Technologies, Systems, Uncategorized

OIT Systems Maintenance, Thurs. March 9 from 12:01AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 03/09/2023 from 12:01 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

Server software upgrade
Description of change: OIT will be upgrading software on a secure file server
Downtime window start: 03/09/2023 3:00 AM
Downtime window end: 03/09/2023 3:30 AM
Affected services: All ANDISEC shares
End-user impact: ANDISEC shares will be unavailable for a short period of time during the window.

Adding two new load balancers to BigIP cluster
Description of change: OIT will be adding two BigIP load balancers to prepare for future changes.
Downtime window start: 03/09/2023 6:00 AM
Downtime window end: 03/09/2023 7:00 AM
Affected services: All services served by virtual servers hosted by the BigIP load balancers. These include but may not be limited to: owlapp, sso, papercut, sas, myfau, banner, talisma, oud, www, filelocker, ds/ldap, dmz entry point for various coldfusion/grails/tomcat applications, tms, sctforms, etc.
End-user impact: No end-user impact is expected during this time.

Raiser’s Edge Integration with Workday
Description of change: The purpose of this change is to automatically import data from Raiser’s Edge (FAU’s fundraising and donor management software) into Workday.
Downtime window start: 03/09/2023 10:00 AM
Downtime window end: 03/09/2023 11:00 AM
Affected services: Workday and Raiser’s Edge
End-user impact: No end-user impact is expected.

REDCap Update
Description of change: OIT will perform a routine REDCap update.
Downtime window start: 03/09/2023 12:00 AM
Downtime window end: 03/09/2023 1:00 AM
Affected services: REDCap
End-user impact: Service will be offline during update.

Posted in Banner and Admin Systems, Systems, Workday

OIT Systems Maintenance, Thurs. March 2 from 12:01am to 7:00am

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 03/02/2023 from 12:01 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

Server Maintenance
Description of change: OIT will be performing server maintenance on several core systems.
Downtime window start: 03/02/2023 4:00 AM
Downtime window end: 03/02/2023 8:00 AM
Affected services: MyOwl Services, Owl KPIs, and Owl Files
End-user impact: The undergraduate application, MyOwl Services, Owl KPIs, and Owl Files will be unavailable during the maintenance.

Server Maintenance
Description of change: OIT will be performing server maintenance on uAchieve from 4:00a.m. until 6:00 a.m. on March 2nd, 2023. During this time, uAchieve will be unavailable.
Downtime window start: 03/02/2023 4:00 AM
Downtime window end: 03/02/2023 6:00 AM
Affected services: uAchieve
End-user impact: uAchieve will be unavailable during the maintenance.

Single Sign-On (SSO) Update
Description of change: OIT will apply some visual updates to the single-sign on page
Downtime window start: 03/02/2023 6:00 AM
Downtime window end: 03/02/2023 7:00 AM
Affected services: Impacts all SSO enabled services
End-user impact: No end user impact is expected

Migrate links.fau.edu to new infrastructure
Description of change: The links.fau.edu web service will be migrated to new infrastructure both on the Boca campus and in the cloud.
Downtime window start: 03/02/2023 6:00 AM
Downtime window end: 03/02/2023 6:30 AM
Affected services: links.fau.edu
End-user impact: No end user impact is expected

Posted in Systems

OIT Systems Maintenance, Thurs. Feb 23 from 12:01AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 02/23/2023 from 12:01 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

Single-Sign On Prompting Engine Upgrade
Description of change: OIT will be upgrading the Single Sign On Prompting Engine to improve reliability, performance, and usability.
Downtime window start: 02/23/2023 5:00 AM
Downtime window end: 02/23/2023 6:00 AM
Affected services: Single Sign On and any applications using SSO.
End-user impact: No end-user impact is expected during the change. The SSO page will have a new look after the change.

REDCap Update
Description of change: This is a routine REDCap update. Will be offline during update.
Downtime window start: 02/23/2023 12:00 AM
Downtime window end: 02/23/2023 1:00 AM
Affected services: REDCap
End-user impact: Service will be offline during update.

Desktop Updates for Admissions Office Computer Systems
Description of change: OIT will be making adjustments to Admissions desktops and laptops on February 23rd 2023. OIT will work with Admissions to communicate the changes and what can be expected.
Downtime window start: 02/23/2023 1:00 PM
Downtime window end: 02/23/2023 1:05 PM
Affected services: Undergraduate Admission user desktops and laptops
End-user impact: This change only impacts Undergraduate Admissions staff. After the change, Undergraduate Admissions staff will be prompted to authenticate with DUO when logging in to their desktops and laptops.

Posted in Research Computing, Systems, Uncategorized

Data Center Storage Maintenance

Description of change: OIT will be performing upgrades to the data center storage systems.
Downtime window start: 02/19/2023 3:00 PM
Downtime window end: 02/19/2023 6:00 PM
Affected services: No service impact is expected during these upgrades.
End-user impact: No end-user impact is expected during these upgrades.

Posted in Banner and Admin Systems, Educational Technologies, Email, Instructional Technologies, Systems, Uncategorized