[NETWORK OUTAGE RECOVERY] Late Friday Afternoon 4:15 through 5:30

FAU experienced unplanned network connectivity issues between 4:15 p.m. and 5:30 p.m. today. Network connectivity has been restored, but OIT may still be working to restore some services that may have been impacted.

Posted in Banner and Admin Systems, Instructional Technologies, Network and Telecom, Systems

[NETWORK MAINTENANCE] Boca Raton Campus – Sunday November 15th from 5:00 a.m. until 7:30 a.m.

OIT will be performing maintenance on core network equipment on the Boca Raton campus from 5:00 a.m. until 7:30 a.m. this upcoming Sunday. During this time there may be intermittent connectivity to networked services on the Boca Raton campus, connectivity from Boca Raton to the internet, and connectivity from Boca Raton to other campuses.

Posted in Banner and Admin Systems, Network and Telecom, Systems

OIT Maintenance, Thurs. Nov 12 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 11/12/2020 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

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Database Maintenance
Description of change: OIT will apply the October 2020 Oracle patchset updates to all production databases
Downtime window start: 11/12/2020 3:00 AM
Downtime window end: 11/12/2020 7:00 AM
Affected services: Banner production: Admin Pages (Forms), Application Navigator, Banner Access Manager, Banner self-service, Touchnet – Payments/Deposits
Workflow, uAchieve – DARS, FLVS, Transcripts
Appworx
Harvest
ODS
FAUDW Warehouse: DWPROD-OwlDone, DWPROD-FinancialAid Attendance Survey
IEAP Warehouse
WebFOCUS/ReportCaster
OIM: Account claiming, Password resets
MSOP Instance:
ACH_PROD: ACH or VPAS
GBP_PROD: Mandatory Course Entry Quiz
WORKDESK_PROD: accounts.fau.edu – Accounts Self Service
CANV_EGRADES_PROD: Canvas Electronic Grading “Banner Grade Submissions” in Canvas
FAUVISITOR_PROD: Wireless network authentication for guests.
FREVVOAPI_PROD: 4P Configuration, Admissions Status, Znumber page, ssoauth.fau.edu/*, egrades.fau.edu/* (except egrades itself)
GROUPER_PROD: Group Management – grouper.fau.edu
PHONEBILL_PROD: Phonebill application pre latest system.
PWDEXPIRE_PROD: Password expiration
REG_PROD: network registration, talon.fau.edu/netreg, talon.fau.edu/networkregistrationadmin, DHCP Logger
FREVVO61_PROD: Frevvo
NEWUNDERGRAD_PROD: Undergraduate Admissions
OWLAPP_PROD: Graduate Admissions
OWLRESIDENCY_PROD: Residency Project
ONBOARDUSR: OwlDone​​​
Expected End-user impact: During this time, the listed services will be temporarily offline while the patches are applied. Some applications may need to be restarted after the maintenance is complete.

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Confluence Upgrade
Description of change: OIT will upgrade Confluence to the latest version
Downtime window start: 11/12/2020 5:00 AM
Downtime window end: 11/12/2020 7:00 AM
Affected services: kb.fau.edu​
Expected End-user impact: During this time, Confluence (kb.fau.edu) will be offline.

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Copy Decrypted AP Files to Admissions Folder on ANDISEC
Description of change: OIT will apply a new process for loading AP test scores for Admissions Office
Downtime window start: 11/12/2020 3:00 AM
Downtime window end: 11/12/2020 5:00 AM
Affected services: None
Expected End-user impact: During this time, no end-user impact is expected.

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Insert school codes into SWREDIT table
Description of change: OIT will make some changes to the SWREDIT table in Banner to insert school codes.
Downtime window start: 11/12/2020 3:00 AM
Downtime window end: 11/12/2020 5:00 AM
Affected services: ​Sending out EDI Transcript Requests
Expected End-user impact: During this time, no end-user impact is expected.

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OnBase Registrar Form for Change of Name
Description of change: OIT will release new Registrar form and workflow for Change of Name form​.
Downtime window start: 11/12/2020 12:00 AM
Downtime window end: 11/12/2020 12:00 AM
Affected services: OnBase​
Expected End-user impact: During this time, no end-user impact is expected. After the change, students will be able to securely submit change of Name request, which will ease workflow for students and Registrar office.

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Residency Code Updates
Description of change: OIT will update residency query to post back to the correct SGDSTDN record.
Downtime window start: 11/12/2020 12:00 AM
Downtime window end: 11/12/2020 12:00 AM
Affected services: Owl Residency Custom App
Expected End-user impact: During this time, no end-user impact is expected. After the change a better and more accurate process will be in place for students and Residency team.

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Update Degree Applicable Package
Description of change: OIT will update code to provide more accurate degree applicable courses for students
Downtime window start: 11/12/2020 12:00 AM
Downtime window end: 11/12/2020 12:00 AM
Affected services: ​Banner
Expected End-user impact: During this time, no end-user impact is expected. After the change, more accurate degree applicable courses will be available for students. ​

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Posted in Banner and Admin Systems, Systems

[RESOLVED] OIT Help Desk Ticketing System Unavailable

UPDATE: The emergency maintenance has been completed and the OIT help desk system is back online.

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The OIT Help Desk ticketing system is currently unavailable due to emergency maintenance performed by the vendor. We expect the system to be back online momentarily.

OIT

Posted in Banner and Admin Systems, Educational Technologies, Email, Instructional Technologies, Network and Telecom, Research Computing, Systems, Uncategorized, Workday

Wellness Attestation Report not currently updating

We have identified an issue with the Attestation reports updating properly. Please disregard the overdue email notifications you may have received. We are working to resolve as soon as possible.

OIT

Posted in Banner and Admin Systems, Educational Technologies, Systems, Uncategorized, Workday

OIT Systems Maintenance, Thurs. Oct 29 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 10/29/2020 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

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Enable additional security controls for Microsoft Teams
Description of change: ​OIT will be enabling additional controls for Teams to allow users to select a higher level of security
Downtime window start: 10/29/2020 6:00 AM
Downtime window end: 10/29/2020 6:05 AM
Affected services: Microsoft ​Teams
Expected End-user impact: During this time, no end-user impact is expected. After the change ​existing Teams will be able to enable guest access

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Server Upgrades
Description of change: OIT will be upgrading Papercut production from 20.0.0 to 20.0.4 in order to fix a bug that is in the 20.0.0 software.
Downtime window start: 10/29/2020 4:00 AM
Downtime window end: 10/29/2020 7:00 AM
Affected services: ​Papercut printing
Expected End-user impact: During this time, users will not be able to print using the FAU Pay-for-Print service.

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Server Maintenance
Description of change: ​OIT will be performing maintenance on 2 web/app servers.
Downtime window start: 10/29/2020 3:00 AM
Downtime window end: 10/29/2020 6:00 AM
Affected services: boc22cfprod1: expo, cfadmin, SecureRedirect, Directory, Crosswalk, FacStaffAlert, NetLookup, ServiceAwards, Transient, SoftLic, TechFee, VPAS, GradeMan, OBIGen, SoarIn4​, tuna1p: https://atlantic.fau.edu/library/admin, https://atlantic.fau.edu/FrevvoAPI,
https://atlantic.fau.edu/library/capstone/capstoneStudent/create, https://atlantic.fau.edu/library/admin/etd/student/create​
Expected End-user impact: During this time, services hosted by these servers will experience downtime. Ideally we only expect about 10-15 minutes of downtime for each server.

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Sensitive info purge from Banner database
Description of change: ​Create a process to purge Banner sensitive info such as SSN, driver’s license records, direct deposit records of non-students, non employees, and applicants that applied more than five years ago.
Downtime window start: 10/29/2020 12:00 AM
Downtime window end: 10/29/2020 12:00 AM
Affected services: ​Banner tables
Expected End-user impact: During this time, no end-user impact is expected. Sensitive information will be deleted from Banner database

Posted in Banner and Admin Systems, Systems

FAU Virtual Apps Maintenance – Thurs Oct. 22 from 4AM to 7AM

OIT will be performing maintenance on FAU’s virtual apps infrastructure on Thursday, October 22 from 4AM-7AM.

Apps.fau.edu will be intermittently unavailable during this time.

Posted in Educational Technologies, Systems

OIT Systems Maintenance, Thurs. Oct 22 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 10/22/2020 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

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Server Upgrades – Pay-for-Print
Description of change: OIT will be upgrading Papercut production from 20.0.0 to 20.0.4 in order to fix a bug that is in the 20.0.0 software.
Downtime window start: 10/22/2020 4:00 AM
Downtime window end: 10/22/2020 7:00 AM
Affected services: ​Papercut printing – Pay for print
Expected End-user impact: During this time, users will not be able to print using Pay-for-Print.

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Server Upgrade – Active Directory
Description of change: ​OIT will be upgrading the operating system on 4 of its authentication servers.
Downtime window start: 10/22/2020 3:00 AM
Downtime window end: 10/22/2020 6:00 AM
Affected services: ​Active Directory
Expected End-user impact: During this time, authentication to Active Directory may be delayed, possible intermittent authentication issues on Davie and FTL campus.

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Server configuration change – Storage
Description of change: ​​​OIT will be modifying parameters of the storage system to increase security
Downtime window start: 10/22/2020 6:00 AM
Downtime window end: 10/22/2020 6:05 AM
Affected services: ​All services
Expected End-user impact: During this time, no end-user impact is expected​.

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Routine server maintenance – OnBase
Description of change: OIT will be changing the client timeout for OnBase to be more inline with the Single Sign on timeout.
Downtime window start: 10/22/2020 6:00 AM
Downtime window end: 10/22/2020 7:00 AM
Affected services: ​OnBase
Expected End-user impact: During this time, no end-user impact is expected.

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Windows configuration and deployment system upgrade
Description of change: OIT will be upgrading the system providing configuration, deployment and updates to Windows clients to the latest version.
Downtime window start: 10/22/2020 3:00 AM
Downtime window end: 10/22/2020 6:30 AM
Affected services: ​The system providing configuration, deployment and updates to Windows clients will be upgraded to the latest version​
Expected End-user impact: During this time, all OS deployments, app installs, windows updates from SCCM will be unavailable
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Posted in Systems

[Resolved]Remote Desktop issues

We have identified the issue and it has been resolved. Please reboot your laptop or home computer, connect to VPN, and then try to Remote Desktop to your computer again.

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We are receiving multiple reports of users unable to remotely connect (Remote Desktop) to computers on campus. We are currently investigating and will update once we have more information.

OIT

Posted in Network and Telecom, Systems, Uncategorized

[NETWORK MAINTENANCE] Possible momentary SSO disruptions early a.m. October 14th

OIT will be performing network maintenance tomorrow. While most production services will be unaffected, due to the nature of the maintenance Single sign-on (SSO) may have a couple of momentary disruptions between 5:45 a.m. and 7:00 a.m. in the morning. As SSO is used to login to FAU services, it is possible that a small number of authentication attempts will fail momentarily. If this occurs, access should succeed upon trying again.

Posted in Canvas / LMS, Systems, Workday