OIT Systems Maintenance, Thurs. Feb. 7 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 02/07/2019 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

*************************************************************************************
Server Maintenance – Retirement of old Luminus MyFAU portal
Description of change: OIT will be shutting down services that were responsible for the old Luminis MyFAU portal
Downtime window start: 5:00 AM
Downtime window end: 5:30 AM
OIT Units involved in the change systems
Affected services: Old MyFAU portal and any web services that relied on it for authentication.
Affected systems: Luminus, mcportals
Expected End-user impact: During this time, no end-user impact is expected. All services relying on the old portal should have been migrated away already as part of other projects and change notices.

*************************************************************************************
Account Self Service
Description of change: OIT will be upgrading and patching services related to account management related to HIPAA user roles. ​
Downtime window start: 5:00 AM
Downtime window end: 6:00 AM
Affected services: Account Self Service
Affected systems: accounts.fau.edu, um.fau.edu
Expected End-user impact: During this time, no end-user impact is expected. These changes should not effect existing systems. Change will occur to back-end services. ​

*************************************************************************************
Form Server Patch
Description of change: Updating the form server to patch bugs and reported issues.
Downtime window start: 4:00 AM
Downtime window end: 6:00 AM
Affected services: Frevvo, forms.fau.edu​, Admissions applications
Affected systems: boc22frevvo1 server
Expected End-user impact: During this time, the form server that provides many automated forms will be offline for 10 – 15 minutes. ​
*************************************************************************************

REDCap survey software upgrade
Description of change: OIT will update upgrade the REDCap survey software.
Downtime window start: 3:00 AM
Downtime window end: 6:30 AM
Affected services: redcap.fau.edu​
Affected systems: redcap.fau.edu
Expected End-user impact: During this time, REDCap survey software will be offline from 3:00 until 6:00 am

************************************************************************************

Posted in Systems

OIT Systems Maintenance, Thurs. Jan 31 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 01/31/2019 from 3:00 AM to 7:00 AM during OIT maintenance window.  In addition, the following systems will be specifically impacted:

*************************************************************************************

Server Maintenance  – PaperCut update
Description of change: OIT will be implementing a fix for the PaperCut service in the Library.
Downtime window start: 4:00 AM
Downtime window end: 4:30 AM
Affected services: PaperCut printing.
Affected systems: PaperCut server
Expected End-user impact: During this time, users will not be able to print via PaperCut​.

*************************************************************************************

Undergraduate Admissions Updates
Description of change: A series of enhancements and updates are being requested from the Undergraduate Admissions team. These updates have been deployed in Test as of November 27th, and are being testing and verified by the UG Admissions team.  The enhancements include:  Add SAT subScores to Undergraduate Application; Add WHC interest question; Post Secondary Bug Fix; FUTURE PLANS: change wording, add MDC; Fix International Numbers. Not all changes have been approved and some will be deployed during regular hours as they do not impact the application in terms of availability or downtime.
Downtime window start: 5:00 AM
Downtime window end: 6:00 AM
Affected services: Undergraduate Admissions Application
Affected systems: Undergraduate Admissions servers
Expected End-user impact: During this time, no end-user impact is expected.

*************************************************************************************

Office 365 license assignment
Description of change: OIT will be modifying the 365 licenses assigned to users
Downtime window start: 6:00 AM
Downtime window end: 6:30 AM
Affected services: All Office 365 services
Affected systems: Office 365
Expected End-user impact: During this time, no end-user impact is expected.

*************************************************************************************

Banner Maintenance
Description of change: OIT will be upgrading or patching the BANNER XE system with 20 different releases during the FAUP maintenance window on Thursday, January 31, 2019.
There are 21 Harvest packages over 17 TD Incident numbers but the DBAs have reviewed the list and have determined that all of these items can be installed within the timeframe allotted for the FAUP maintenance window.
Downtime window start: 3:00 AM
Downtime window end: 7:00 AM
Affected services: No service impact expected
Affected systems: BANNER XE
Expected End-user impact: During this time, no end-user impact is expected.

************************************************************************************

Posted in Banner and Admin Systems, Email, Systems

OIT Systems Maintenance – Thurs. Jan 17 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 01/17/2019 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

*************************************************************************************
Web-based User authentication system maintenance
Description of change: Migrate the CAS SSO services database to a new database
Downtime window start: 4:00 AM
Downtime window end: 5:00 AM
Affected services: Single Sign On​
Affected systems: Single-sign on servers and databases
Expected End-user impact: During this time no end user impact is expected.

*************************************************************************************
Identity Management System Updates
Description of change: Applying security patches to the identity management system (OIM) and bug fixes for account claiming.
Downtime window start: 5:00 AM
Downtime window end: 6:00 AM
OIT Units involved in the change IDM Team
Affected services: Account Self Service
Affected systems: ​OIM web servers
Expected End-user impact: During this time no end user impact is expected.

************************************************************************************
Banner Admin Pages Maintenance
Description of change: Restart Banner Admin pages with updated Oracle DB library.​
Downtime window start: 6:00 AM
Downtime window end: 7:00 AM
Affected services: Banner Admin Pages
Affected systems: Banner XE server
Expected End-user impact: Banner Admin Pages will be unavailable during the restart.

*************************************************************************************
Banner Maintenance
Description of change: OIT will be upgrading the Application Navigator module (BANNER XE) and patching the Mass Data Update Utility module (BANNER 8) during the FAUP maintenance window on Thursday, January 17, 2019.
Downtime window start: 3:00 AM
Downtime window end: 7:00 AM
Affected services: No service impact expected
Affected systems: BANNER (8 and XE)
Expected End-user impact: During this time, no end user impact is expected

*************************************************************************************
University accreditation system upgrade
Description of change: OIT will be upgrading the software used for accreditation​ on request of the vendor​​
Downtime window start: 3:00 AM
Downtime window end: 4:00 AM
Affected services: http://xitracs.fau.edu​
Affected systems: xitracs
Expected End-user impact: The http://xitracs.fau.edu site will be unavailable during the window​

*************************************************************************************

Posted in Banner and Admin Systems, Network and Telecom, Systems

Core Network Maintenance – Thursday January 10th from 7:00 a.m. until 7:30 a.m.

OIT will be performing emergency network maintenance tomorrow morning from 7:00 a.m. until 7:30 a.m. to replace a failed component in core network equipment. We do not anticipate any disruption in network connectivity during the maintenance window.

Posted in Banner and Admin Systems, Network and Telecom, Systems

[RESOLVED] MYFAU giving intermittent errors

The MYFAU issue has been resolved.

===================================================================

Occasionally when reaching a page on MYFAU, you may receive a “502 Bad Gateway”.  We are looking into the issue and hope to have more information soon. In the meantime, refreshing the page seems to clear up the problem and allow you to load the page.

 

Posted in Banner and Admin Systems, Educational Technologies, Email, Instructional Technologies, Systems

OIT Systems Maintenance, Wed. Dec 19 from 7:00AM to 8:00AM

VPN Maintenance
Description of change: OIT will be performing maintenance on the VPN on Wednesday December ​19th
Downtime window start: 7:00 M
Downtime window end: 8:00 AM
Affected services: Mobile VPN​
Affected systems: Mobile VPN​
Expected End-user impact:  During this time, we do not anticipate any end user impact for regular users of the VPN. Mobile users will start getting prompted for Duo two-factor to connect to the VPN and they will have expanded service capabilities on par with users of the desktop client.

Posted in Systems

OIT Systems Maintenance, Thurs. Nov 29 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 11/29/2018 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

*************************************************************************************
Email Infrastructure Maintenance
Description of change: OIT will be adding a new accepted email domain to Office 365.
Downtime window start: 5:00 AM
Downtime window end: 6:00 AM
Affected services: Office 365 / Exchange Online
Affected systems: Office 365 / Exchange Online​
Expected End-user impact: During this time, we don’t expected any end-user impact

*************************************************************************************
Server Maintenance
Description of change: OIT will be conducting a proof of concept test for a new product that is a candidate for replacement of a component in the FAU email system.
Downtime window start: 5:00 AM
Downtime window end: 5:30 AM
Affected services: OIT members on 365 (Microsoft) Email
Affected systems: FAU main mail gateway servers, 365 mail servers
Expected End-user impact: During this time, no end-user impact is expected. After the change, OIT members will have their emails filtered by an additional email gateway as part of the proof of concept test.

*************************************************************************************
Banner Maintenance
Description of change: OIT will be installing a new Banner XE module to support the clean address process and a critical Financial Aid patch.
Downtime window start: 2:00 AM
Downtime window end: 7:00 AM
Affected services: Banner XE and Banner 8
Affected systems: Banner
Expected End-user impact: During this time, no end-user impact is expected

************************************************************************************
Identity Management
Description of change: OIT will be upgrading the email lifecycle management process
Downtime window start: 12:00 AM
Downtime window end: 5:00 AM
Affected services: Identity Manager, Active Directory, Office365, Google Apps
Affected systems: Boca OIM Servers
Expected End-user impact: During this time no end-user impact is expected.

*************************************************************************************

Posted in Banner and Admin Systems, Email, Systems, Uncategorized

[RESOLVED] MYFAU missing email icons and other role specifics links

The MYFAU issue has been resolved. If you are still not seeing your links, please restart your browser or app and log into MYFAU again.

——————————————————————————————————————-

Various role specific links are missing from MYFAU such as the email icons. We are investigating  and will provide an update soon.

In the meantime you can access email with the following links:

We apologize for the inconvenience.

 

Posted in Educational Technologies, Email, Systems, Uncategorized

Single Sign-On Authentication Maintenance

Office of Information Technology will be performing systems maintenance Monday November 26th, 2018 from 3:00 am until 7:00 am.

*************************************************************************************
Single sign-on (SSO)
Description of change:  OIT will upgrade the Single Sign-On system as part of our identity management upgrade.
Downtime window start: 3:00 AM
Downtime window end: 7:00 AM
Affected services: sso.fau.edu, grouper.fau.edu, all SSO clients including Banner Self Service, Workday, Canvas, and many others.
Affected systems: Single Sign On Servers, Grouper
Expected End-user impact: During this time, some users may experience issues logging into numerous single sign-on authenticated services. Groups sync’s will be delayed while an initial sync is performed.

Posted in Banner and Admin Systems, Educational Technologies, Email, Instructional Technologies, Network and Telecom, Systems, Workday

[RESOLVED] OU Campus CMS Login Unavailable

The login issue has been resolved

—————————————————————————

We are currently investing an issue with the logging in for Omniupdate OU Campus CMS.

We apologize for the inconvenience.

Posted in Systems, Uncategorized