[Resolved] FAU Directory Currently Unavailable

Update: The Directory is now available.

 

The FAU public directory (https://directory.fau.edu/) is currently unavailable. We are looking into the situation and will place an update as soon as we have more information.

 

Posted in Systems, Uncategorized

[Completed] Banner Production Maintenance

The Office of Information Technology will be performing maintenance to Banner production systems beginning Saturday, April 14th at 12:00 am.  Services are expected to be fully restored by Saturday, April 14th at 7:00 am.  The following services affected by this maintenance will be unavailable during this time.

List of affected services:

  • Password resets
  • Account claiming
  • Banner Self Service
  • Transcripts and degree auditing
  • App Status portal
  • Admissions Applications
  • Owldone
  • eGrades for Canvas
  • Banner Internet Native Forms (INB)
  • Banner Application Navigator (XE)
  • Touchnet payment gateway

Additional maintenance will be performed on Thursday 4/19 and Saturday 4/21.  This announcement will be re-posted the day before each of these dates.

OIT

Posted in Banner and Admin Systems, Systems

NWRDC network upgrade

On Wednesday, April 18, 2018, between 5:00 am and 6:00 am, the networking department will upgrade the NWRDC connection. This change will cause an interruption to the FAU network at NWRDC. If you experience difficulties after the times outlined above, please contact the FAU help desk at http://www.fau.edu/helpdesk/ or 561-297-3999 for immediate assistance.

Thank you

Posted in Network and Telecom, Systems

[Completed] Banner production maintenance

The Office of Information Technology will be performing maintenance to Banner production systems beginning Thursday, April 12th at 12:00 am.  Services are expected to be fully restored by Thursday, April 12th at 8:00 am.  The following services affected by this maintenance will be unavailable during this time.

List of affected services:

  • Password resets
  • Account claiming
  • Banner Self Service
  • Transcripts and degree auditing
  • App Status portal
  • Admissions Applications
  • Owldone
  • eGrades for Canvas
  • Banner Internet Native Forms (INB)
  • Banner Application Navigator (XE)
  • Touchnet payment gateway

Additional maintenance will be performed on Saturday 4/14, Thursday 4/19, and Saturday 4/21.  This announcement will be re-posted the day before each of these dates.

OIT

Posted in Banner and Admin Systems, Systems

OIT Systems Maintenance, Thurs. April 12 from 3:00am to 7:00am

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 04/12/2018 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

*************************************************************************************
Student Printing Service Upgrade.
Description of change: OIT will be upgrading Papercut production servers from 16.4 to 18.0.4. This is due in part to fix TLS 1.2 issues with MFD devices as well as add 3D printing capabilities.
Downtime window start: 3:00 AM
Downtime window end: 6:00 AM
Affected services: Papercut printing.​
Affected systems: Boc22pcapp01, Boc22pcapp02, Boc22pcprt01, Boc22pclyprt01, Jup17pcprt01, Dav90pcprt01​, Ftlbc04pcprt01, Boc22pcoffice01.
Expected End-user impact: During this time, Papercut printing will be unavailable

*************************************************************************************
Account Claiming Self Service Update
Description of change: OIT will be updating the Account claiming service to provide improved user experience.
Downtime window start: 5:00 AM
Downtime window end: 5:00 AM
OIT Units involved in the change FAU Apps
Affected services: Account Self Service
Affected systems: boc22oimwebp1, boc22oimwebp2
Expected End-user impact: None

*************************************************************************************
Systems maintenance
Description of change: OIT will be restarting several systems for maintenance​
Downtime window start: 3:00 AM
Downtime window end: 3:30 AM
Affected services: Graduate Admission Application (http://owlapp.fau.edu)​, external DNS, http://gear.fau.edu​, User Services account tool, eGrades, Jira and Confluence, College of Science web, College of Med web, uachieve, EZProxy​, Filelocker, IDM, HPC, Networking, configuration backup tool​
Affected systems: appadmin, as5, boc22canvascli, boc22frevvoctr, boc22mysql02, boc22ora02, boc22ora04, boc22payaradp, boc22payaranp01, boc22uachieve1, boc22vm102vrt101mrtg, chessboard, chessboard-el7-2, comvmweb01, cosweb1, dsr1, ezproxyweb, filelocker2, gitlab, hpc, idm2, madcat1p, marketing, napalm, ns, ns1, ugapp2, ugapp4, ugapp5​
Expected End-user impact: During this time, some of the listed services may be unavailable for a few minutes

*************************************************************************************
Server Maintenance
Description of change: OIT is applying a patch to enhance functionality of the VIP Content management system​​
Downtime window start: 5:30 AM
Downtime window end: 6:30 AM
Affected services: VIP Content Management System
Affected systems: vip.fau.edu (Boc22coex01)
Expected End-user impact: During this time the VIP system will be unavailable.

************************************************************************************
Load balancer maintenance
Description of change: OIT will be changing the monitor on bigip that checks to see if the production oud servers are up.​
Downtime window start: 6:30 AM
Downtime window end: 7:00 AM
Affected services: None
Affected systems: boc22oudp01 and boc22oudp02
Expected End-user impact: During this time, no end-user impact is expected​

*************************************************************************************
Server Upgrade and Maintenance
Description of change: OIT will be upgrading the components of several systems to resolve bugs and add support for newer hardware.​​​
Downtime window start: 3:00 AM
Downtime window end: 7:00 AM
Affected services: All services
Affected systems: adcon, adrms, andisec, ansible, appadmin, as2, as4, as5, banpocbep, banpocdb, banpocidm, banpocjs, banpoclp, banpocwkflw, banpocwl, banpocxe1, bba1, bba2, bba3, bba4, bbda1, bbda2, bbloracle, bblt3sp10, bbm1, boc22aajc, boc22aalmgr, boc22aasiemens1, boc22aaweb, boc22adfs, boc22adfsp, boc22aptven, boc22asmt, boc22azadc, boc22banxe01-30, boc22banxealt01-08, boc22canvascli, boc22cm102srv1, boc22cm102vrt101mrtg, boc22coex01, boc22coex02, boc22dellome, boc22dms02, boc22dns, boc22frevvoctr, boc22jamfccm, boc22jamfim, boc22jmeter, boc22jmeter2, boc22keytracer, boc22kofaxcap, boc22mbes, boc22mssql21, boc22mssql22, boc22mssql31, boc22mssql32, boc22mssql41, boc22mssql42, boc22mssqldev1, boc22mssqldev2, boc22mssqltald1, boc22mssqltald2, boc22mssqltalp1, boc22mssqltalp2, boc22mysql02, boc22nxtcloudd1, boc22oars, boc22oimccp1
boc22ora01, boc22ora02, boc22ora03, boc22ora04, boc22ora05, boc22ora06, boc22ora07, boc22ora09, boc22ora10, boc22payaradp, boc22payaranp01, boc22payaranp02, boc22pcapp01, boc22pcapp01dev, boc22pcapp02, boc22pcapp02dev, boc22pclyprt01, boc22pcoffice01, boc22pcprt01, boc22redis1p, boc22redis2p, boc22redis3p, boc22sacs, boc22sasdoa, boc22sasdt,
boc22saspoa, boc22satrane, boc22sccm, boc22snapc, boc22talweb2, boc22uachieve1, boc22vcenter1, boc22w7dev1, boc22w7dev2,
boc22w81dev1, boc22w81dev2, boc22w8dev2, boc22wapportal, boc22wapspf, boc22web5, boc22whatsup, bocca01, cardaccess, carenet, cas1t, chessboard, chessboard-el7-2, comvmadi01, comvmpsql1, comvmsql01, comvmweb01, comvmweb1, comvmwebdev1, controller, cosweb1, cuttlefish, dhcpboc17, dsr1-6, duo, eprint2, eprint-ol6, exchangeca03, ezproxyweb, faasadvisor, fauappsrv2, filelocker1, filelocker2, filelockerd01, filelockerd02, freeze, frevvo1, frevvo1t, frevvo2t, frevvot, gitlab, hpc, idm1nw, idm2, idm4p, idmgatewaynw, iss, issdev, jenkins2, kube1, kube2, kube3, kube4, ldapboc0, ldapboc0-el6, libweb-live, lintalon0, lintalon1, lists, ls-matlab, ls-medmodel, ,ls-osd, ls-snap, madcat1p, marketing, mcclient, mcoracle, migrate365, modena, napalm, ns, ns1, OracleEM, pinetree, pinky, piwik1, r25-webservice, remotecon, s164n14, s165n113, s165n15, sacs, sctaltcache1, sctaltcache2, sctaltcache3, sctaltcache4, sctaltcache5, sctaltcache6, sctcache1, sctcache2, sctcache3, sctcache4, sctcache5, sctcache6, sepiidae, shibboleth1p, shib-proxy1, shoutcast, spacewalk, starfish, talonx2, tuna2p, ugapp1, ugapp2, ugapp3, ugapp4, ugapp5, vcdb, vcrecorder, wildflymc1, wildflymc2, wordpress, wordpress2, XenAPP00, XenAPP01, XenAPP02, XenAPP-Office, XenAppVDA1, XenAppVDA2, XenDelCont1, XenDelCont2, XenDirector, XenLIC, XenSF1, XenSF2, XenStoreF1, XenStoreF2, XenZDC1, XenZDC2, yakko, bannerprd, banoradev, bbloraclealt, odsprod, odstest, boc22sas1, boc22sas2, boc22sas3, boc22sas4, boc22sast1, boc22sast2, boc22sast3, boc22sast4, boc22esxi01, boc22esxi02
Expected End-user impact: During this time, no end user impact is expected

************************************************************************************

Posted in Banner and Admin Systems, Educational Technologies, Email, Google App Status Feed, Instructional Technologies, Network and Telecom, Systems, Uncategorized, Workday

Single Sign On Maintenance

We will be performing a short update to the Single Sign On System at 5 am Thursday the 5th. Some services may experience a brief (less then one minute) period where authentication fails. These include but are not limited to Internet Native Banner, OwlDone, Banner Self Service, and Starfish.

If you experience difficulty accessing any services please contact the Help Desk at your earliest convenience.

Posted in Banner and Admin Systems, Educational Technologies, Email, Instructional Technologies, Lecture Capture, Network and Telecom, Systems, Video Conferencing, Workday

OIT Systems Maintenance, Thurs. March 29 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 03/29/2018 from 3:00 AM to 7:00 AM during OIT maintenance window.  In addition, the following systems will be specifically impacted:

*************************************************************************************
Update Mail Filter Appliance
Description of change: OIT will be updating our mail filtering appliances.
Downtime window start: 3:00 AM
Downtime window end: 7:00 AM
Affected services: Inbound email for fau.edu. Outbound email using “smtp.fau.edu” and “smtpxy.fau.edu.” Email between Office365 and Gmail (for students)
Affected systems: bertx.fau.edu, berty.fau.edu, boc22esa02.fau.edu, nwesa02.fau.edu
Expected End-user impact: During this time, users may find mail delivery delayed and in some cases may get retries/bounce backs on messages sent.

*************************************************************************************
Server Upgrade and Maintenance
Description of change: OIT will be upgrading the components of several systems to resolve bugs and add support for newer hardware.​​
Downtime window start: 3:00 AM
Downtime window end: 7:00 AM
Affected services: ADFS, Shibboleth, Banner DR,
Affected systems: andisec, bigipnw, dhcpnwrdc1, dnsnw1, ds2p, eprintnw, exchangeca04, exchangemb05, jenkins, ldapnw1-el6, lintalon1nw, lists, madcatdr, metadatadr, nautilus, nwadfs, nwadfs.fau.cc, nwadfsp, nwadfsp.fau.cc, nwchessboard, nwdns, nwmgmt, nwmssql11, nwmssql12, nwnasmvi, nwoudd01, nwoudp01, nwoudt01, nwoudt02, nwrdcbanxe01, nwrdcbanxe02, nwrdcbanxe03, nwrdcbanxe04, nwrdcbanxe05, nwrdcnaconv, nwrdcoimp1, nwrdcoimp2, nwrdcoimwebp1, nwrdcoimwebp2, nwrdcora01, nwrdcuachieve1, nwrdcvcenter1, nwrdslic, sctformsdr, sctformsdr2, shibboleth3p, talonnw, wordpressnw
Expected End-user impact: During this time, no end user impact is expected

*************************************************************************************
Removal of old computer from the domain
Description of change: OIT will be removing computers from that directory that haven’t contacted the domain in over a year
Downtime window start: 6:00 AM
Downtime window end: 6:30 AM
Affected services: N/A
Affected systems: All computers that haven’t contacted the domain in over a year
Expected End-user impact: During this time, no end user impact is expected

*************************************************************************************

Posted in Email, Systems

Single Sign On Update

We will be performing a short emergency update to the Single Sign On System at 9 am Monday the 26. Some services may experience  a brief (less then one minute) period where authentication fails. These include but are not limited to Internet Native Banner, OwlDone, Banner Self Service, and Starfish. Most other services should experience no issues.

Posted in Banner and Admin Systems, Educational Technologies, Instructional Technologies, Lecture Capture, Network and Telecom, Systems, Video Conferencing, Workday

OIT Systems Maintenance, Thurs. March 22 from 3:00am to 7:00am

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 03/22/2018 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

*************************************************************************************

Updates to Self Service Account
Description of change: OIT is applying patches to the back-end systems. These changes should not cause any loss of service.
Downtime window start: 5:00 AM
Downtime window end: 5:00 AM
Affected services: boc22oimp1, boc22oimp2
Affected systems: OIM, Self Service Account (Password Reset)
Expected End-user impact: During this time, users may not be able to reset passwords or claim/activate their account.

*************************************************************************************

Server Upgrade – Chessboard
Description of change: OIT will make changes to an internal account management tool – Chessboard
Downtime window start: 3:00 AM
Downtime window end: 6:00 AM
Affected services: chessboard.fau.edu​
Affected systems: ​chessboard.fau.edu​
Expected End-user impact: ​During this time, Chessboard, MFA Enrollment, and Chessboard password reset tool will be unavailable.

*************************************************************************************

Server Upgrade and Maintenance
Description of change: OIT will be upgrading the components of several systems to resolve bugs and add support for newer hardware.​​
Downtime window start: 3:00 AM
Downtime window end: 7:00 AM
Affected services: ADFS, Shibboleth, Banner DR
Affected systems: andisec, bigipnw, dhcpnwrdc1, dnsnw1, ds2p, eprintnw, exchangeca04, exchangemb05, jenkins, ldapnw1-el6, lintalon1nw, lists, madcatdr, metadatadr, nautilus, nwadfs, nwadfs.fau.cc, nwadfsp, nwadfsp.fau.cc, nwchessboard, nwdns, nwmgmt, nwmssql11, nwmssql12, nwnasmvi, nwoudd01, nwoudp01, nwoudt01, nwoudt02, nwrdcbanxe01, nwrdcbanxe02, nwrdcbanxe03, nwrdcbanxe04, nwrdcbanxe05, nwrdcnaconv, nwrdcoimp1, nwrdcoimp2, nwrdcoimwebp1, nwrdcoimwebp2, nwrdcora01, nwrdcuachieve1, nwrdcvcenter1, nwrdslic, sctformsdr, sctformsdr2, shibboleth3p, talonnw, wordpressnw​
Expected End-user impact: During this time, no end user impact is expected

*************************************************************************************

Update Virtualization Infrastructure
Description of change: OIT Systems will be updating the configuration version of several virtual machines at the Jupiter campus.​
Downtime window start: 4:00 AM
Downtime window end: 6:00 AM
Affected services: The following will only be affected at the Jupiter campus: DHCP, DNS, Papercut, LDAP
Affected systems: dhcpjup1, dhcpjup2, dnsjup1, jup17pcprt01, ldapjup1, ldapjup2
Expected End-user impact: Users will be unable to connect/use the affected services.

*************************************************************************************

Posted in Email, Systems

Intermittent Login Issues

Users are reporting issues logging into Canvas, Banner Self Service and some other SSO services. We are investigating the problem and actively working on a solution. If you experience these issues please restart your browser, computer and/or internet router. We have reports that this resolves the issue.

Posted in Banner and Admin Systems, Educational Technologies, Email, Instructional Technologies, Lecture Capture, Network and Telecom, Systems, Video Conferencing, Workday