We are currently investigating reports of errors upon logging into the Transcripts portal or Google workspace.
OIT
Google and Transcripts login service (osso.fau.edu) currently unavailable
Identity Management System Replacement- Temporary Service Interruption- TOMORROW 3/11 4AM
We will begin the planned replacement of our Identity Management System at 4 AM tomorrow, March 11th.
During this period, services such as account provisioning, account changes, and password synchronization will be temporarily unavailable.
Authentication for existing accounts should not be affected and will continue to function as usual.
We will update you as soon as all services are fully restored.
Thank you for your patience and cooperation.
OIT
[RESOLVED] Google Workspace Login Issues
Users may experience intermittent login issues accessing Google Workspace (including Gmail and Google Drive).
If you are affected, please try the following:
- Use a different web browser
- Open a private/incognito window
- Clear your browser cache and try again
Our team is investigating the issue and will provide updates as available.
March 3rd, 2026 @ 2:35PM: The issue affecting Google sign-ins has been resolved. Please contact the Help Desk at 561-297-3999 if you continue to have issues.
[Resolved] Virtual machines running on the test cluster are currently offline
We are experiencing issues with the test virtual machine cluster. Currently no ETA for restoring this service.
Posted in Systems
[Resolved] ANDI drives experiencing intermittent failure
After maintenance this morning, we have received reports of andi shared drives being unavailable. We are currently investigating.
OIT
[RESOLVED] 365 External Mail Issues
Microsoft is reporting an outage with 365 Services. Users may be receiving an error message when attempting to send or receive email through Outlook.
Update 1/23/26 8AM: Microsoft is reporting the outage has been resolved. Please contact the Help Desk at 561-297-3999 if you are experiencing any issues.
TeamDynamix (HelpDesk) performance issues
TeamDynamix has reported they are currently investigating reports of performance degradation. Updates will be posted as they become available.
OIT
Posted in Systems, Uncategorized
[Resolved] TeamDynamix Performance Issues
TeamDynamix has reported they are currently investigating reports of performance degradation. Updates will be posted as they become available
Update: TeamDynamix is reporting the incident is now resolved
[RESOLVED] Microsoft Copilot Service Issues
Update 10/30/2025 @ 1:30 am: The issue with Microsoft Copilot has been resolved.
Users may experience difficulties accessing Microsoft Copilot Chat, particularly when using a web browser. Microsoft has confirmed this is a widespread issue affecting many users. We will provide additional updates as soon as they become available.
[RESOLVED] Canvas Log In Issues
Canvas is showing a “Failed to Log In” error message for users. Our team is aware of the issue and working to resolve as soon as possible.
Update 9:43 AM: Canvas login functionality has been restored. Please contact the OIT Help Desk at 561-297-3999 if you continue to experience issues.