OIT Systems Maintenance, Thurs. April 14 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 04/14/2022 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:


REDCap maintenance
Description of change: REDcap will be undergoing maintenance
Downtime window start 4/14/2022 1:30 AM
Downtime window end 4/14/2022 2:00 AM
Affected services: redcap.fau.edu
Expected End-user impact: RedCap will be offline during the update


BHRIC Server Maintenance
Description of change: Research Computing will be performing system maintenance on the BHRIC storage.​
Downtime window start 4/14/2022 1:00 AM
Downtime window end 4/14/2022 4:00 AM
Affected services: BHRIC VDI and server SAN storage
Expected End-user impact: No end-user impact is expected.


Posted in Research Computing, Systems

OIT Systems Maintenance, Thurs. April 7 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 04/07/2022 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:


Forms Update
Description of change: OIT will update the Forms Server
Downtime window start 4/7/2022 12:00 AM
Downtime window end 4/7/2022 3:00 AM
Affected services: The University Forms Server and all supported business processes and historical submissions.
Expected End-user impact: Many of the University’s forms will be unavailable for submission during the update.​


BHRIC VMWare maintenance
Description of change: Research computing will be performing maintenance on the BHRIC VMWare environment​
Downtime window start 4/7/2022 12:00 AM
Downtime window end 4/7/2022 2:00 AM
Affected services: vhealth.fau.edu​
Expected End-user impact: Users will not be able to log in during this time​


BHRIC Server Maintenance
Description of change: BHRIC Servers will be undergoing maintenance
Downtime window start 4/7/2022 3:00 AM
Downtime window end 4/7/2022 6:00 PM
Affected services: Login services
Expected End-user impact: ​No End user impact is expected


Server Maintenance
Description of change: ​During the maintenance window we will be applying upgrades to the Banner 9 web servers.
Downtime window start 4/7/2022 6:00 AM
Downtime window end 4/7/2022 7:00 AM
Affected services: All Banner 9 web services (Admin pages, Application Navigator, Student Registration)​
Expected End-user impact: ​These will be rolling updates so there should be no user impact.


Application updates
Description of change: Five servers will have OS application updates performed. The following services are on these servers:
-OwlRes
-KPIs
-Owlforms
Downtime window start 4/7/2022 11:00 PM
Downtime window end 4/7/2022 12:00 AM
Affected services:
​-OwlRes
-KPIs
-Owlforms
Expected End-user impact: ​Users will experience limited outages for the services listed.


Account Management changes for certain accounts
Description of change: ​OIT will be making changes to a limited number of accounts on Thursday April 7th. No end-user impact is expected
Downtime window start 4/7/2022 6:00 AM
Downtime window end 4/7/2022 7:00 AM
Affected services: Active Directory accounts as follows:
srv- accounts
it- accounts
SSO Accounts:
OIT Staff
Expected End-user impact: OIT staff will receive more prompts to provide DUO authentication to SSO services including access to the helpdesk.
Service accounts will lose the ability to logon to systems in an interactive fashion. it- administrative accounts will be prompted for new credentials periodically.​


Configure best practice settings for windows computers
Description of change: ​OIT will be changing default policy for windows systems to deny some anonymous access
Downtime window start 4/7/2022 6:00 AM
Downtime window end 4/7/2022 6:05 AM
Affected services: Active directory joined computers​
Expected End-user impact: No end user impact is expected


Desktop Configuration Changes – Limited
Description of change: OIT will be performing configuration changes on a limited number of desktops on Thursday April 7th
Downtime window start 4/7/2022 12:00 AM
Downtime window end 4/7/2022 12:05 AM
Affected services: OIT Desktop Logins​
Expected End-user impact: After the change, OIT desktops and laptops will automatically lock after a period of idle activity.


Posted in Research Computing, Systems

OIT Systems Maintenance, Thur. March 24 from 3:00am to 7:00am

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 03/24/2022 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:


Single Sign-on Maintenance
Description of change: OIT will be performing an upgrade to the Single Sign-on web services
Downtime window start 3/24/2022 5:00 AM
Downtime window end 3/24/2022 7:00 AM
Affected services: Single-sign on (SSO)
Expected End-user impact: During this time, some log in sessions could be terminated during the maintenance.


Server Maintenance
Description of change: OIT will be applying the WebFocus upgrade
Downtime window start 3/24/2022 3:00 AM
Downtime window end 3/24/2022 5:00 AM
Affected services: WebFOCUS/Leap Ahead Production environment. ​
Expected End-user impact: WebFOCUS/Leap Ahead will be unavailable for a short period during the maintenance window.


Posted in Banner and Admin Systems, Systems

Intermittent problems with DHCP

We are currently investing a problem related to DHCP and gaining network access. There is no known ETA at the moment.

Posted in Network and Telecom, Systems

OIT Systems Maintenance, Thurs. March 3 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 0/0/2022 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:


Server Upgrade
Description of change: ​OIT is performing an upgrade on a data storage server that may affect some FAU websites on www.fau.edu.
Downtime window start 3/3/2022 3:00 AM
Downtime window end 3/3/2022 7:00 AM
Affected services: ​​Some webpages on www.fau.edu. Any other service that depends on mysql01 data storage server.
Expected End-user impact: ​Some users may be unable to load websites or services that depend on the data storage server


MYFAU Update
Description of change: The MYFAU mobile app will be be undergoing routine maintenance.
Downtime window start 3/3/2022 6:00 AM
Downtime window end 3/3/2022 6:00 AM
Affected services: MYFAU iOS & Android App
Expected End-user impact: No downtime is anticipated but users will be prompted to download a new version of the iOS FAU Mobile App.


Email SPAM filter configuration change
Description of change: OIT will be changing the SPAM policy for 365 users
Downtime window start 3/3/2022 5:00 AM
Downtime window end 3/3/2022 5:05 AM
Affected services: Exchange Online
Expected End-user impact: No downtime is expected. After the change, only high confidence SPAM will be sent to the user’s Junk Mail folder​. Mail with a lesser confidence SPAM level will be delivered to the user’s inbox.


Posted in Email, Systems, Uncategorized

Filelocker will be no longer available, February 25, 2022

On Friday, February 25, 2022, Filelocker will be no longer available.
Please use Microsoft OneDrive to share files securely.

Posted in Banner and Admin Systems, Educational Technologies, Instructional Technologies, Network and Telecom, Research Computing, Systems, Uncategorized

OIT Systems Maintenance, Thurs. Feb. 24 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 02/24/2022 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:


Authentication Configuration Change
Description of change: OIT will be making a change to authentication requirements for certain users.​
Downtime window start 2/24/2022 8:00 AM
Downtime window end 2/24/2022 8:00 AM
Affected services: Access to Office 365
Expected End-user impact: This will only impact OIT staff. OIT staff will need to re-authenticate to Office 365 applications to acquire a new token.


HPC Cluster Slurm Upgrade
Description of change: OIT will upgrade the HPC Clusters’ queuing system Slurm. There will be no downtime during this update.
Downtime window start 2/24/2022 6:00 AM
Downtime window end 2/24/2022 7:00 AM
Affected services: KOKO HPC Cluster, OnDemand, Jupyter Notebooks, Galaxy​
Expected End-user impact: ​None expected, this upgrade will not cause any downtime.


BHRIC VMware maintenance
Description of change: BHRIC VMware will be undergoing maintenance​
Downtime window start 2/24/2022 3:00 AM
Downtime window end 2/24/2022 5:00 AM
Affected services: BHRIC VMWare, vhelath, vheatlhon​
Expected End-user impact: During the upgrade, BHRIC VMware, vhealth.fau.edu and vhealth.fau.edu on will be unavailable.


BHRIC storage maintenance
Description of change: OIT will be performing maintenance of the BHRIC storage system​
Downtime window start 2/24/2022 2:00 AM
Downtime window end 2/24/2022 6:00 AM
Affected services: BHRIC VMWare VDI​
Expected End-user impact: ​No end-user impact is expected during this upgrade

Posted in Research Computing, Systems

OIT Systems Maintenance, Thurs. Feb. 17 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 02/17/2022 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:


Server Maintenance
Description of change: OIT will be migrating the Oracle Identity Manager services to new hosts during this maintenance window.​
Downtime window start 2/17/2022 3:00 AM
Downtime window end 2/17/2022 7:00 AM
Affected services: Oracle Identity Manager (OIM)
Expected End-user impact: OIM will be down for a period of time during the window. During this time, services such as account claiming, password reset, account provisioning will be unavailable.​


Service enhancement
Description of change: OIT will be performing a service enhancement for Malwarebytes clients.
Downtime window start 2/17/2022 3:00 AM
Downtime window end 2/17/2022 4:00 AM
Affected services: ​Malwarebytes cloud clients.
Expected End-user impact: ​After the change users will no longer be able to remove the Malwarebytes cloud client without a password.


Server Maintenance
Description of change: OIT will be migrating the WebFOCUS services to a new host during this maintenance window.​
Downtime window start 2/17/2022 3:00 AM
Downtime window end 2/17/2022 7:00 AM
Affected services: WebFOCUS/Report Caster​
Expected End-user impact: ​WebFOCUS and Report Caster will be unavailable for a short period during the maintenance window.


BHRIC storage maintenance
Description of change: OIT will be performing maintenance of the BHRIC storage system​
Downtime window start 2/17/2022 3:00 AM
Downtime window end 2/17/2022 6:00 AM
Affected services
BHRIC VMWare VDI​
Expected End-user impact: ​There should be no downtime for users during this upgrade


Redcap storage Maintenance
Description of change: OIT will be performing REDCAP storage maintenance
Downtime window start 2/17/2022 2:00 AM
Downtime window end 2/17/2022 2:30 AM
Affected services: REDCap
Expected End-user impact: During this time users will not be able to save reports or download data from REDCap​


Posted in Banner and Admin Systems, Systems

OIT Systems Maintenance, Thur. Feb 10 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 02/10/2022 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:


Server Upgrades
Description of change: OIT is upgrading network infrastructure servers (DHCP) to comply with security requirements.
Downtime window start 2/10/2022 3:00 AM
Downtime window end 2/10/2022 7:00 AM
Affected services: Connectivity to the internet for desktops without static IP addresses
Expected End-user impact: Minimal user impact is expected as attempts will be made to copy lease information over to the new servers


Student Information System (Banner) Maintenance
Description of change: ​​OIT is upgrading the student information system (Banner)
Downtime window start 2/10/2022 2:00 AM
Downtime window end 2/10/2022 7:00 AM
Affected services: ​​BANNER 8X/XE
Expected End-user impact: ​The student information system, Banner, will be unavailable during the installation of the new release code.


Posted in Banner and Admin Systems, Systems

OIT Systems Maintenance, Thurs. Feb 3 from 2:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 02/03/2022 from 2:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:


Banner Maintenance
Description of change: OIT will be upgrading Banner.
Downtime window start 2/3/2022 2:00 AM
Downtime window end 2/3/2022 7:00 AM
Affected services: BANNER 8X/XE
Expected End-user impact: ​The Banner system will be brought down during the upgrade.


Storage Maintenance
Description of change: ​OIT will be performing maintenance on some backend storage. No end user impact is anticipated.
Downtime window start 2/3/2022 6:00 AM
Downtime window end 2/3/2022 7:00 AM
Affected services: ​No downtime is expected but there is potential to affect services dependent on NetApp storage at NWRDC. Those services are: backup Banner services, backup ODSprod services,
secondary DNS, secondary FAU webservers, ADFS, backup Andishares, backup IBIweb, backup Papercut,
Expected End-user impact: ​End-users should not see any impact.


Server Upgrades
Description of change: OIT is upgrading servers.
Downtime window start 2/3/2022 3:00 AM
Downtime window end 2/1/2022 7:00 AM
Affected services: ​​Single Sign On, any login services that depend on the Oracle Unified Directory directory access servers such as logins to various UNIX servers. Other services that rely on directory access information for group management/generation.
Expected End-user impact: Minimal end-user impact is expected. If you receive error while trying to log in to a single-sign on enable service, try again after the maintenance window.


Research Computing Active Directory Clean Up
Description of change: Research Computing will be cleaning up the Active Directory objects used to provide services, desktops, servers, etc… ​
Downtime window start 2/3/2022 5:00 AM
Downtime window end 2/3/2022 6:00 AM
Affected services: Academic Network, Compellent Management, Research Computing Desktops​, Koko DTN
Expected End-user impact: There is no expected end-user impact we are moving Active Directory objects to make sure things are named correctly and to decrease Group Policy complexity.​


Posted in Banner and Admin Systems, Research Computing, Systems