[Resolved] MYFAU Mobile App Mail Issues

The issue has been resolved. If you continue to have problems, please try clearing your cache or restarting your phone to clear any lingering caching issues.

——

We have received reports of users having issues logging into Outlook mail from the MYFAU Mobile App. Some have had issues logging into the MYFAU Mobile App itself as well. We are investigating and will update when we have more information. In the meantime, users can access mail directly at: http://outlook.fau.edu/

Posted in Educational Technologies, Email, Systems, Uncategorized

OIT Systems Maintenance, Thurs. Nov 9 from 12:01 AM to 7:00 AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 11/09/2023 from 12:01 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:


SHS Server Maintenance
Description of change: Clockwork and ClockworkWeb will be down for maintenance.
Downtime window start: 11/08/2023 12:05 AM
Downtime window end: 11/08/2023 5:00 AM
Affected services: clockwork (SHS)
End-user impact:


Student Health server maintenance (CAPS and OHCP)
Description of change: Student health server will have maintenance done. This is for the servers for CAPS
Downtime window start: 11/08/2023 8:00 PM
Downtime window end: 11/09/2023 4:00 AM
Affected services: titanium for OHCP and shs-caps-web for CAPS
End-user impact: During this time Titanium web and caps-web will be off-line


Banner package installation and maintenance
Description of change: New package installation to accommodate CLT exams in Banner. RNL index posts are required for sending Admission Acceptance letters for the 2024-2025 year.
Downtime window start: 11/09/2023 3:00 AM
Downtime window end: 11/09/2023 6:00 AM
Affected services: The Banner system will be up during the packages installation. Users will not be impacted.
End-user impact: No user impact expected.


Banner Admin Maintenance
Description of change: The Banner Admin client will be unavailable as maintenance and changes are performed to update the CleanAddress plugin.
Downtime window start: 11/09/2023 3:00 AM
Downtime window end: 11/09/2023 5:00 AM
Affected services: Banner Admin
End-user impact: Staff users that utilize Banner Admin will not be able to access Banner Admin during this time.


REDcap server maintenance
Description of change: Research Computing will be performing maintenance on REDCap. During this time REDCap will not be available
Downtime window start: 11/09/2023 12:05 AM
Downtime window end: 11/09/2023 5:00 AM
Affected services: REDcap
End-user impact: During this time REDCap will be completely off line, so any users trying to get to REDCap will get a REDCap is down for maintenance. For some of the maintenance they will get a 404 page not found


Citrix license update
Description of change: This is an update the Citrix license file to reflect the most recent version. This is in preparation for the installation of the latest cumulative update for Citrix Apps and Desktops as required. The license file must be updated in order to install the CU.
Downtime window start: 11/09/2023 3:00 AM
Downtime window end: 11/09/2023 3:30 AM
Affected services: FAU Virtual Apps
End-user impact: Faculty, Students, Staff


Waive orientation hold for newly admitted NextEra & JM students
Description of change: The orientation holds for any NextEra & JM student (with attribution in Banner CPJM, CPJF) is automatically waived/not placed
Downtime window start: 11/09/2023 5:00 PM
Downtime window end: 11/09/2023 6:00 PM
Affected services: Banner
End-user impact: Any admitted student with the following attributes in Banner will be waived from orientation hold or not placed.
CPNE, CPNF


Posted in Banner and Admin Systems, Instructional Technologies, Research Computing, Systems

[RESOLVED] Banner Admin performance issues

We are currently experiencing some performance issues with Banner Admin resulting in slow login times. Our team is currently working to restore the service to normal performance levels. We apologize for any inconvenience.

OIT

Posted in Banner and Admin Systems, Systems, Uncategorized

[RESOLVED] Password Sync Issues

The password sync issue has been resolved. Passwords are updating in all systems at this time.

———————————————————————-

We are currently experiencing some issues with password changes not synchronizing to all systems.

OIT is investigating the issue and we hope to resolve the issue as soon as possible. During this time, we ask that you refrain from changing your password.

We will update this post when we have an update or when the issue has been resolved.

Posted in Systems

[RESOLVED] Some MyFAU Modules may not load properly

The issue has been resolved and MyFAU is fully functioning at this time.

***************************************************************************************************

We are currently investigating why certain MyFAU modules may not properly load. If a part of the MyFAU page will not load properly, refreshing may resolve the issue.

We are working to resolve this as soon possible and apologize for any inconvenience.

OIT

Posted in Educational Technologies, Email, Systems, Uncategorized

[RESOLVED] Issues with password changes

UPDATE: The password sync issue has been resolved and users can proceed with changing their passwords.

===============================================================

We are currently experiencing some issues with password changes not synchronizing to all systems.

OIT is investigating the issue and we hope to resolve the issue as soon as possible. During this time, we ask that you refrain from changing your password.

We will update this post when the issue has been resolved.

Posted in Systems, Uncategorized

OIT Systems Maintenance, Thurs. Oct. 19 from 12:01AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 10/19/2023 from 12:01 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:


Server maintenance
Description of change: OIT will be making some server changes to improve the stability of the load balancers.
Downtime window start: 10/19/2023 5:00 AM
Downtime window end: 10/19/2023 7:00 AM
Affected services: This will impact all services currently being handled by the load balancer from www.fau.edu, banner, talon, OnBase, lmsapps, and other services.
End-user impact: No end-user impact is expected as the change be done one at a time and failing over to the load balancer that was modified.


Server Maintenance
Description of change: OIT will be performing server maintenance on several core systems.
Downtime window start: 10/19/2023 12:00 AM
Downtime window end: 10/19/2023 4:00 AM
Affected services: MyOwl Services, Owl KPIs,Owl Files, Undergraduate Application
End-user impact: During this time, the undergraduate application, MyOwl Services, Owl KPIs, and Owl Files will be unavailable.


BHRIC VMware maintenance
Description of change: Research Computing will be performing maintenance on the BHRIC VMWare infrastructure.
Downtime window start: 10/19/2023 12:00 AM
Downtime window end: 10/19/2023 3:00 AM
Affected services: BHRIC VMware
End-user impact: During this time, VM’s in the “avaliable” state will be able to be logged into with no issues. However, Computers that are powered off or need a recompose will not be available until vcenter come back online


Server Maintenance
Description of change: Moving eGrades Production to Kubernetes
Downtime window start: 10/19/2023 12:00 AM
Downtime window end: 10/19/2023 4:00 AM
Affected services: eGrades
End-user impact: eGrades will be unavailable during this time.


Upgrade OwlForms (OwlAdminPages) to new version of Grails
Description of change: OIT will upgrade the framework to latest version to be up to date with new features and security updates.
Downtime window start: 10/19/2023 5:00 PM
Downtime window end: 10/19/2023 6:00 PM
Affected services: OwlForm (OwlAdmin Pages)
End-user impact: OwlForm Admin users


Posted in Banner and Admin Systems, Research Computing, Systems

OIT Systems Maintenance, Thurs. Oct. 12 from 12:01AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 10/12/2023 from 12:01 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:


Server Maintenance
Description of change: OIT will be upgrading two virtual load balancer servers to newer versions to improve stability.
Downtime window start: 10/12/2023 4:00 AM
Downtime window end: 10/12/2023 7:00 AM
Affected services: This will impact all services currently handled by the load balancer from www.fau.edu, banner, talon, OnBase, lmsapps, and other services. The impact should be minimal as the services fail over to the other load balancer.
End-user impact: There may be a short interruption of services during the maintenance window. All services should be available after the maintenance has been completed.


Posted in Systems

OIT Systems Maintenance, Thurs. Oct 5 from 12:01AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 10/05/2023 from 12:01 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:


Server upgrade
Description of change: OIT will be upgrading a server supporting the OIM system
Downtime window start: 10/05/2023 3:00 AM
Downtime window end: 10/05/2023 7:00 AM
Affected services: Oracle Identity Manager (OIM)
End-user impact: No end-user impact is expected.


BHRIC Server maintenance
Description of change: Research Computing will be performing maintenance on the BHRIC Domain Controllers
Downtime window start: 10/05/2023 12:00 AM
Downtime window end: 10/05/2023 01:00 AM
Affected services: Health domain
End-user impact: No end-user impact is expected.


Clean-up of Banner data
Description of change: Ellucian, a third-party vendor, will clean up data in certain Banner tables that is more than 280 days old.
Downtime window start: 10/05/2023 12:00 AM
Downtime window end: 10/05/2023 7:00 AM
Affected services: Banner
End-user impact: There is no end-user impact expected.


eTranscripts to print with special characters
Description of change: OIT will update to allow eTranscripts to print if a student’s high school or post-secondary record in Banner contains a special character
Downtime window start: 10/05/2023 5:00 AM
Downtime window end: 10/05/2023 6:00 AM
Affected services: Banner eTranscript
End-user impact: No end user impact is expected as a result of this change


Upgrade OwlForms (OwlAdminPages)
Description of change: Upgrade framework to latest version to be up to date with new features and security updates.
Downtime window start: 10/05/2023 5:00 PM
Downtime window end: 10/05/2023 6:00 PM
Affected services: OwlForm (OwlAdmin Pages)
End-user impact: OwlForm Admin users


Posted in Banner and Admin Systems, Research Computing, Systems, Uncategorized

OIT Systems Maintenance, Thurs. Sept 28 from 12:01AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 09/28/2023 from 12:01 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:


Banner Maintenance
Description of change: OIT will be performing maintenance on Banner from 12:00 a.m. until 7:00 a.m. on September 28, 2023. Banner will not be available during this time to allow the Ellucian support team to install several module upgrades/patches/administrative pages to bring FAU up to compliance with the latest Financial Aid releases.
Downtime window start: 09/28/2023 12:00 AM
Downtime window end: 09/28/2023 7:00 AM
Affected services: Banner
End-user impact: Banner will be unavailable during this time.


Upgrade Identity and Access Management Test
Description of change: OIT will be upgrading the test identity and access management system by pointing the single sign-on and group management systems at the new directory structure and activating the test account recovery and activation system. 
Downtime window start: 09/28/2023 8:00 AM
Downtime window end: 09/28/2023 12:00 AM
Affected services: All systems using test SSO
End-user impact: Test users may be unable to login during maintenance.


BHRIC Server maintenance
Description of change: Research Computing will be performing maintenance on the BHRIC Domain Controllers
Downtime window start: 09/28/2023 12:00 AM
Downtime window end: 09/28/2023 1:00 AM
Affected services: Health domain
End-user impact: No end user downtime or impact is expected


Network Security Adjustments – CM22 Desktop Network
Description of change:
Downtime window start: 09/28/2023 12:00 AM
Downtime window end: 09/28/2023 1:00 AM
Affected services: No FAU services will be impacted by this change
End-user impact: In general, end user impact in the CM22 desktop subnet is not expected. However, this will cause some issues if a user in CM22 is trying to share their screen with a vendor using an unapproved remote management tool.


Atlassian Cloud Login Changes
Description of change: OIT will be updating the Atlassian Access login policies to force all @fau.edu addresses to use Single Sign On and MFA.
Downtime window start: 09/28/2023 5:00 AM
Downtime window end: 09/28/2023 7:00 AM
Affected services: All Atlassian.com cloud services
End-user impact: Users using @fau.edu accounts on Atlassian.com will be forced to use SSO.


Enrolled Students into Financial Aid courses in Canvas
Description of change: Create a list of freshmen students by term to be enrolled in Financial Aid courses in Canvas.
Downtime window start: 09/28/2023 5:00 PM
Downtime window end: 09/28/2023 6:00 PM
Affected services: Canvas
End-user impact: Students


Upgrade OwlForms (OwlAdminPages)
Description of change: OIT will upgrade framework to latest version to be up to date with new features and security updates.
Downtime window start: 09/28/2023 5:00 PM
Downtime window end: 09/28/2023 6:00 PM
Affected services: OwlForm (OwlAdmin Pages)
End-user impact: OwlForm Admin users


Posted in Banner and Admin Systems, Educational Technologies, Research Computing, Systems