Completed – Preventative Blackboard Maintenance on Feb 20 at 4:00am

IRM is performing preventative Blackboard maintenance on February 20th at 4:00 a.m. If you are on the system at that time, you will be logged off. We recommend you log off before 4:00a.m to avoid losing any work.  You will be able to log back in at 4:10a.m.
We apologize for any inconvenience will cause and are working with Blackboard to resolve the underlying problem.

Posted in Network and Telecom

Resolved – Blackboard users logged out

To ensure Blackboard’s reliability all users were logged out and allowed to log back in at 5am on Friday February 18th, 2011.  We apologize for any inconvenience this caused and are working with Blackboard to resolve the underlying problem.

Posted in Uncategorized

Resolved – FAU Self-Service and Banner Systems Unavailable this Saturday, 2/19

The FAU Self-Service and Banner systems will be unavailable Saturday, Feb. 19, from 7 a.m. to 4 p.m. as the Banner operating system undergoes a system upgrade.

This will affect the following services:

• Banner Forms (INB) access

• FAU Self-Service (including registration, transcripts, grades and payments)

Posted in Uncategorized

Resolved – Network Outage

There was a brief network outage from 10:16 AM – 10:21 AM.

Posted in Uncategorized

Resolved – Blackboard is currently down

Blackboard is back up.  Down time was 10:30pm – 11:50pm

Posted in Uncategorized

Completed – SafeAssign will be unavailable on Friday, February 18 from 2:00am to 4:00am

The SafeAssign plagiarism detection tool within Blackboard will be unavailable on Friday, February 18 from 2:00-4:00am due to system maintenance.  We apologize for the inconvenience.

Posted in Educational Technologies

Resolved – Blackboard Intermittent Error Messages and Login Errors

One of the Blackboard servers failed this afternoon between 3:45pm and 4:30pm Wednesday February 16th, 2011. We have removed the server and Blackboard is now operational.

Posted in Educational Technologies

Completed – IRM System Maintenance 2/17/2011 from 3:00am to 7:00am

IRM will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health check on Thursday, 02/17/2011 from 3:00am to 7:00am during IRM maintenance window.  In addition, the following systems will be specifically impacted:

  • Blackboard will be unavailable from 3:00am to 4:00am
  • Single-sign on for the FAU Online Service Desk, Network Registration, and OmniUpdate will be unavailable from 5:00am to 6:00am
Posted in Educational Technologies

Resolved – Blackboard is currently Offline

Blackboard was unavailable from 9pm to 10:30pm Tuesday February 15, 2011. We have made configuration adjustments to prevent this problem in the future.

Posted in Educational Technologies

Resolved – Network Outage

Network outage due to high CPU on the router from 12:21 – 12:31  2/15/2011

Posted in Uncategorized