Completed – IRM Systems Maintenance, April 21, 2011 from 3:00am to 7:00am

IRM will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deem necessary, installing critical patches and other health checks on Thursday, 04/21/2011 from 3:00am to 7:00am during IRM maintenance window. In addition, the following systems will be specifically impacted:

When : 3:00 AM – 5:00 AM

Affected Systems: SharePoint (Spwfe2.fau.edu), Owlapp (Owlapp2.fau.edu), Blackboard (Bbpproxy1.fau.edu)

Affected Services: SharePoint, Owlapp, Blackboard

Description of Change: We will be migrating spwfe1, bbpproxy1 and owlapp1 from VMware ESXi to Hyper-V. Blackboard, Owlapp and SharePoint should not experience any downtime. We will be keeping backups of the VMware machines in case there are any problems and will be able to revert at any time during the process.
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When: 4:00 AM – 6:00 AM

Affected Systems: Banner – Finance and Finance SSB 8.4 upgrade

Description of Change: Upgrading Finance and Finance SSB 8.4 – Banner Finance users and jobs will be impacted during this time.

Posted in Educational Technologies, Email, Systems

Resolved – Xitracts College Accreditation Software Offline

Xitracs College Accreditation (Xitracs.fau.edu) is currently offline. We expect service to return within the next 30 – 60 minutes.
Posted in Uncategorized

Class recordings recovered

The course recordings have been recovered and we are now double checking all links in Blackboard to ensure all has been recovered accurately and correcting any problems that we find. This process should be completed soon.

Posted in Banner and Admin Systems, Systems

Completed – MyFAU restart on 4/14 at 3:30a

We will be performing a restart of the MyFAU system at 3:30a to activate better monitoring tools for the portals. The restart takes about 20 mins so the system will be back up by 4am. LDAP will not be affected.

Posted in Banner and Admin Systems

Completed – Voice System Maintenance

On Thursday April 14th starting at 5:00pm through 8:00pm CSI will be performing system maintenance on our Xpressions (voicemail) servers. During this timeframe users located in the Culture and Society Building, New College of Engineering, and Davie West will be unable to leave or retrieve messages.

Posted in Educational Technologies

Completed – IRM Systems Maintenance, 4/14/11 from 3:00am to 7:00am

IRM will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deem necessary, installing critical patches and other health checks on Thursday, 04/14/2011 from 3:00am to 7:00am during IRM maintenance window. In addition, the following systems will be specifically impacted:

When: 3:00am – 3:30am
Affected Systems:
Banner production database will be restarted – All things Banner production related will be unavailable.
Banner test server will be restarted – All things Banner development/test related will be unavailable.

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When: 3:00 AM – 4:30 AM
Affected Services:
Network Registration Client Registrations may be delayed due to table lock on database
Network Registration Admin Interface (Minimal, if any, downtime)
Affected Systems:
talon.fau.edu/networkregistrationadmin

Description of Change: We will be updating the Network Registration database (MSOP) to support longer usernames. An updated copy of the Network Registration Administrative interface will be deployed to the Talon Web Servers (talon0 and talon1).
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When: 3:00 AM – 5:00 AM

Affected Systems:
SharePoint: Spwfe1.fau.edu
Owlapp: Owlapp1.fau.edu

Affected Services:
SharePoint
Owlapp
Description of Change: We will be migrating spwfe1, and owlapp1 from Vmware ESXi to Hyper-V. Owlapp and SharePoint should not experience any downtime. We will be keeping backups of the Vmware machines in case there are any problems and will be able to revert at any time during the process.
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When: 3:00 AM – 4:00 AM
Affected Systems:
MSSQL: Mssql1.fau.edu, Mssql2.fau.edu
SharePoint: Spapp1.fau.edu, Spwfe1.fau.edu, spwfe2.fau.edu
Xitracs: Xitracs.fau.edu VisualSVN: Visualsvn.fau.edu
Talisma: Talapp01.fau.edu, Talapp02.fau.edu, Taldb01.fau.edu, Taldev01.fau.edu, Taldev02.fau.edu
Hyper-V: Hvboc05.fau.edu Hyper-V: Hvboc05.fau.edu

Affected Services: MSSQL Xitracs VisualSVN SharePoint Talisma Identity Manager
Description of Change: We will be applying critical Windows patches to all Middleware Windows systems.

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When: 3:30am – 4:00am BigIP configuration change – no downtime expected

Posted in Uncategorized

Completed – Voice maintenance- Friday April 15th between 8:00am and 9:00am

On Friday April 15th between 8:00am and 9:00am CSI will be working with AT&T in regards to the police departments 561-297-3500 line, this will not affect on campus 73500 dialing or 911 emergency calls. In case you need to contact the police department from a cellular or off campus phone please dial 561-271-5163.

Posted in Uncategorized

Completed – Banner test & production maintenance, 4/14/2011 from 3:00am to 3:30am

The Banner production database will be restarted on Thursday April 14 at 3:00am and expected to be back up at 3:30am. All things Banner production related will not be available.

The Banner test server will also be rebooted at 3:00am and expected to be back up by 3:30am. All things Banner development/test related will not be available.

Posted in Uncategorized

Updated – Course videos currently not available

**Update as of 4/13/11**

We are continuing to restore class recordings, and at the current rate of progress we should have all classes restored by 10 pm today. We are adding more resources to the problem to speed things and are doing our best to have all recordings restored sooner.

**Update as of 4/12/11**

Courses that are recorded by IRM and then made available via the web are currently not available. We anticipate that this week’s courses (from Mon through Wed) will be back online by midnight. We will continue through the night restoring the files, working from the most recent back to the beginning of the semester. We may not be able to restore classes held in the CM building between Feb 16 and Mar 17 because of issues with the backups from that time, but we are using another strategy for getting those courses as well.

We do not yet have an exact time for when all class recordings will be restored other than late tomorrow, but we will be restoring continuously until all recordings are again available.

Courses that are recorded by IRM and then made available via the web are currently not available. We do not yet have a time when they will be back online, but we anticipate several hours.  We had two drives fail, and we are now rebuilding them to restore service. I will update in a couple of hours with the status.

Posted in Uncategorized

Resolved – Telephone Outage

Telephone service has been restored to FAU Police Dept and the Jupiter Campus

We are currently experiencing a problem with phones located at the FAU Police Dept. & Jupiter Campus. We are working to correct the problem. In case of an emergency during this period, the FAU Police Department can be reached at 561-271-5163 by using a cell or other non-FAU phone.

Posted in Uncategorized