Videoconferencing services is currently down to an unplanned outage.
We are currently investigating to determine the root cause of the outage.
Thank you.
Please call 561-297-4003 for questions and concerns.
Resolved – MyLabs Service Interruption Notification
MyLabsPlus is experiencing a service interruption. This problem started at 09:30am. Pearson engineers are responding and working to restore service.
Posted in Uncategorized
Resolved – MyLabs Service Interruption Notification
MyLabsPlus is experiencing a service interruption. Pearson engineers are working on resolving this issue.
Posted in Systems
Blackboard portal issues (1 Portal)
One of the Blackboard portals has experienced a failure. We are removing it from the Blackboard cluster and investigating.
The problem began at approximately 2:05pm.
Users on the portal may have experienced some errors on Blackboard or potentially been logged out of their session.
We will update with more information.
Posted in Uncategorized
Switching Exchange Databases
We are switching Exchange databases as a precaution. There might be a brief disconnect and reconnect. There will be no data loss during the switch. We apologize for the inconvenience.
Posted in Systems
Completed – IRM Systems Maintenance, Thursday, Sept. 8, 2011 from 3:00AM to 7:00AM
IRM will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deem necessary, installing critical patches and other health checks on Thursday, 09/08/2011 from 3:00 AM to 7:00 AM during IRM maintenance window. In addition, the following systems will be specifically impacted:
When: 3:00 AM – 4:00 AM
Affected Service: sso.fau.edu
Affected Systems: cas0p.fau.edu, cas1p.fau.edu, sso.fau.edu, E-College Logins, and Help Desk Logins.
Description of Maintenance: Update CAS login screen to introduce new images, CAS will be offline for a brief period of time during the update.
Service Interruption: Yes, intermittent periods.
When: 3:00 AM – 4:00 AM
Affected Service: Blackboard
Affected Systems: bbm1, bba1, bba2, bba3, bba4, bba5, bba6, bbc1, bbc2, bbx1, bbx2,bb.fau.edu, blackboard.fau.edu
Description of Maintenance: Apply a patch which prevents an access denied message when students submit an exam question prior to blackboards automatic save process completing.
Service Interruption: Yes, intermittent periods.
When: 3:00 AM – 6:00 AM
Affected Service: Account Provisioning, MyFAU, Active Directory
Affected Systems: idm.fau.edu, idm1.fau.edu, idm2.fau.edu, idm3p.fau.edu, idm4p.fau.edu
Description of Maintenance: Identity Manager will begin provisioning Active Directory Accounts, there will be no down time.
Service Interruption: No
When: 3:00 AM – 5:00 AM
Affected Service: Network Registration
Affected Systems: dhcpboc0, dhcpboc1
Description of Maintenance: The DHCP logger has been creating a high CPU load on the network registration servers. We will be updating the method used to submit SQL to the server which will eliminate the problem. While we are updating the logger no MAC addresses will automatically be collected by the registration system.
Service Interruption: Yes, intermittent periods
When: 3:00 AM – 7:00 AM
Affected Service: Banner (FAUP)
Affected Systems: bannerprd
Description of Maintenance: Banner General 8.4.2 upgrade
Service Interruption: No interruption unless a user has locked one of the tables to be upgraded. Then that user will be terminated.
Posted in Network and Telecom
Telecom Intermittent issues
We are currently experiencing intermittent issue with the telephone system on all campuses. Our vendor is onsite in the process of determining if its software or hardware related.
Posted in Uncategorized
Telecom Resolved
The intermittent problems with the telephone system for all campuses has been resolved
Posted in Uncategorized
Telecom
We are currently experiencing intermittent problems with the telephone system for all campuses, we are working to resolve the issue asap.
Posted in Uncategorized