Sonic Foundry is reporting degraded Mediasite performance. Users may experience long loading times and/or time outs when accessing Mediasite catalogs and presentations. Video uploads are also progressing slowly. OIT is monitoring the situation and will update this status as more information becomes available.
[Resolved] Numerous HPC cluster services offline
Thank you for your patience. We rebooted the failed switch, recovered it from backup and things are now accessible again. If you find any issues please place a ticket at https://helpdesk.fau.edu/
10 pm February 10, 2020: A network switch failure in the HPC data center has caused numerous (most) HPC cluster services on Koko to fail. We will be rebooting and reseting the switch in the morning and are hopeful it will come back online shortly there after.
[Resolved] Sporadic Issues with the FAUWPA2 wireless network
The FAU WPA2 wireless network issue has been resolved.
Thank you
Posted in Network and Telecom
Sporadic issues with the FAUWPA2 wireless network
OIT has received reports regarding issues when connecting to the FAUWPA2 wireless network in some locations. OIT is investigating the issue and will provide updates as they become available.
Posted in Network and Telecom
OIT Systems Maintenance, Thursday February 6 from 3:00AM to 6:00AM
Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 02/06/2020 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:
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Account self-service maintenance
Description of change: OIT will be adding additional menus to account claiming pages for transcript requests.
Downtime window start: 6:00 AM
Downtime window end: 7:00 AM
Affected services: accounts.fau.edu – account claiming
Expected End-user impact: During this time, users may not be able to claim or manage their accounts through this service while it is restarted.
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Canvas LTI Updates
Description of change: Canvas is making a change to their code on 2/15. We will be updating the following applications in advance of that change to make sure that the change is seamless for our applications.
The following applications will be updated: Observer Manager, Course Manager, User Manager, Discussion Report, Syllabus Viewer, Grade Uploader, Civic Literacy Enrollment, Forgot Password (Continuing Ed)
Downtime window start: 5:30 AM
Downtime window end: 6:00 AM
Affected services: Canvas Courses Manager, User Manager, Discussion Report, Grade Uploader, Observer Manager, Syllabus Viewer, Civic Literacy Enrollment, Forgot Password (Continuing Ed)
Expected End-user impact: During this time, each application will be momentarily unavailable when the update occurs and after for about 10-15 minutes when the servers are rebooted
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Removing unused and disabled services from Single Sign On
Description of change: OIT will be removing obsolete and disabled services from our Single Sign On system’s allowed services list.
Downtime window start: 6:00 AM
Downtime window end: 7:00 AM
Affected services: Services Already Disabled
Expected End-user impact: During this time, there should be no impact as these are either already disabled or unreachable.
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Server Maintenance
Description of change: OIT will be upgrading the components of several systems to resolve bugs and add support for newer hardware.
Downtime window start: 3:00 AM
Downtime window end: 7:00 AM
Affected services: Server upgrades at our disaster recovery site (NWRD): ADFS, OUD, SSO, Banner
Expected End-user impact: During this time, no end-user impact is expected
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Microsoft Teams may be unavailable
Microsoft is having a global issue with Teams and is working on a resolution. Service will be automatically restored once they have resolved the issue
Posted in Systems