Resolved- Echo Recordings Sept. 5 Currently Unavailable

Recordings for Sept 5 are now in process and are being posted starting from yesterday morning’s recordings first.

We expect all recordings to be available by end of today.

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Course recordings from Sept. 5, 2013 are currently unavailable for viewing. We are working to resolve this issue, expected downtime is not known at this time.

Posted in Educational Technologies

Echo Service Unavailable

In order to resolve an issue with the posting of course recordings, we must restart the Echo service. Course videos will be unavailable momentarily while we restart the service.  We expect the downtown to be less than 10  minutes for users according to Echo support.

Posted in Uncategorized

Videoconferncing

We are updating our videoconferencing management system today. There may be intermittent downtime of some of our videoconferencing back-end servers. There are no conferences scheduled for today that will be affected. We should still be able to connect in conferences during this time if any are requested.

Please call Amanda Burns for questions or concerns. x73110 561-451-6828

Posted in Network and Telecom

Videoconferencing

Videoconference services will be temporarily offline for system maintenance on Tuesday December 20, 2011.

If you need assistance with a videoconference service, please call 561-297-4003.

Posted in Network and Telecom

Video Conference Systems Upgrade 7/22/11

Video conferencing services are having security changes made to the video conferencing networks on Friday September 16, 2011 at 4:30 pm. This includes any videoconference classroom, conference room, auditorium, and desktop MOVI accounts located on all FAU campuses.

We will be performing a planned system upgrade and system testing. We do not anticipate any downtime in this upgrade but please call 561-297-3110 for issues.

Posted in Uncategorized

Videoconferencing

Videoconferencing services is currently down to an unplanned outage.

We are currently investigating to determine the root cause of the outage.

Thank you.

Please call 561-297-4003 for questions and concerns.

Posted in Network and Telecom

MOVI Account Changes

Tandberg MOVI accounts are currently offline. Users will be contacted individually with new sign-on instructions using their individual FAU Accounts to authenticate.

For questions or concerns please call 561-297-4003.

Posted in Uncategorized

Video Conference Systems Upgrade 7/22/11

Video conferencing services are expected to be down Friday July 22, 2011 from 10:30 AM until 5:00 PM. This includes any videoconference classroom, conference room, auditorium, and desktop MOVI accounts located on all FAU campuses.

We will be performing a planned system upgrade and system testing. No videoconference services will be available during this time frame.

For questions or concerns please call 561-297-4003.

Posted in Systems

Video Conference Systems Upgrade 7/8/11

Video conferencing services are expected to be down Friday July 8, 2011 from 10:00 AM until 5:00 PM. This includes any videoconference classroom, conference room, auditorium, and desktop MOVI accounts located on all FAU campuses.

We will be performing a planned system upgrade and system testing. No videoconference services will be available during this time frame.

For questions or concerns please call 561-297-4003.

Posted in Uncategorized