[Resolved] SafeAssign Unavailable

SafeAssign is currently unavailable.  Blackboard is working to correct the problem.

Posted in Uncategorized

SafeAssign Maintenance – 8/18/2012

The SafeAssign service will be unavailable on Saturday, August 18th, 2012 from 12:01 AM US Eastern (GMT-4) to 9:00 AM US Eastern.

SafeAssign is being taken offline for capacity expansion and proactive maintenance in preparation for the upcoming academic term.

End-users will not be able to submit papers through SafeAssign during the planned downtime and will receive an error message if they attempt to do so. SafeAssign Originality Reports will not be available to Instructors or Students during the planned downtime, nor will Instructors be able to Access SafeAssign Direct Submit. Please make end-users aware of these limitations. Use of SafeAssign can continue as normal after the planned downtime is complete.

Posted in Uncategorized

6/29/2012 – SafeAssign Maintenance

SafeAssign service will be unavailable on Friday June 29, 2012 from 5:00 PM US Eastern (GMT-5) to 9:00 PM US Eastern. SafeAssign is being taken offline for a maintenance upgrade.

End-users will not be able to submit papers through SafeAssign during the planned downtime and will receive an error message if they attempt to do so. SafeAssign Originality Reports will not be available to Instructors or Students during the planned downtime, nor will Instructors be able to Access SafeAssign DirectSubmit. Please make end-users aware of these limitations. Use of SafeAssign can continue as normal after the planned downtime is complete.

Posted in Uncategorized

Lockdown Browser Issue – Macs – RESOLVED

Respondus Senior Technical Support was able to resolve the issue related to network update and students will now be able to use LockDown Browser-Macintosh to write their exams.

There is an issue with LockDown Browser-Macintosh users encountering an “Unable to check for available updates. The data received was invalid or corrupt.” error. Respondus Senior Technical Support is looking into the issue at this time.

Users should be able to resolve the issue by uninstalling and reinstalling the latest version of the Lockdown Browser which can be found here

Meanwhile for students unable to update their Lockdown Browser, who may need to complete a final exam in the next few hours, we recommend that they use LockDown Browser-Windows. Lockdown Browser is available in Most Campus Labs.

Posted in Uncategorized

Blackboard Calendar Error

Users may receive an error message when trying to access Calendars in Blackboard.  We are working with Blackboard to correct the problem.

Posted in Uncategorized

Blackboard Wiki Issue

During our System Maintenance the Wiki tool had to be reinstalled.  The Wiki tool is working fine and no data was lost, but it appears that some Course and Tool Links to the Wikis area may have been broken.  Links may need to be deleted and recreated in those cases.

Posted in Educational Technologies

[Resolved] Some Blackboard tools Unavailable

Some Blackboard tools including SafeAssign, and the YouTube Mashup may have unavailable since Tuesday afternoon.  The issue has been resolved.

Posted in Uncategorized

[Resolved] Blackboard is Down

Blackboard service has been restored.

Posted in Uncategorized

Blackboard is Down

Blackboard is currently down, we are working to restore service.

Posted in Uncategorized

[RESOLVED] Blackboard Offline

Blackboard was offline between 12:45 pm and 1 pm this afternoon. We are investigating why the service stopped responding.

Blackboard is currently down, we are working to restore service.

Posted in Network and Telecom