Echo360 Maintenance, Monday, May 7, 2012

Echo360 system maintenance is now complete.

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When: 9:00am – 12:00pm
Affected Services: Echo360
Affected Systems: Echo360
Description of Maintenance: Instructional Technologies will be performing software updates to the Echo system.
User impact: No end-user impact is expected

Posted in Banner and Admin Systems, Educational Technologies, Systems

OIT Systems Maintenance, Thurs. May 3, 2012 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 05/03/2012 from 3:00 AM to 7:00 AM during OIT maintenance window.  In addition, the following systems will be specifically impacted:

When: 3:00 AM – 5:00 AM
Affected Services: Network Registration
Affected Systems: ldapboc1
Description of Maintenance: Shut down and clone ldapboc1 for use as new ldapdav1 and ldapjup1.
User impact: Users should not experience any issues as ldapboc0 is main Directory Server used within Network Registration Boca.

Posted in Systems

Resolved – Intermittent issues with online help desk system (Parature)

This issue has been resolved.

Posted in Uncategorized

Intermittent issues with online help desk system (Parature)

We are currently experiencing intermittent issues with Parature, our online help desk system. We are experiencing slowness as well as unspecified error messages. Our vendor is working to resolve the issue and we hope it is resolved quickly. We apologize for the inconvenience this may cause.

Posted in Network and Telecom

OIT Systems Maintenance, Thurs. April 26, 2012 from 3:00am to 7:00am

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 04/26/2012 from 3:00 AM to 7:00 AM during OIT maintenance window.

Posted in Systems

OIT Systems Maintenance, Thurs. April 19 from 3:00am to 7:00am

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 04/19/2012 from 3:00 AM to 7:00 AM during OIT maintenance window.  In addition, the following systems will be specifically impacted:

When: 5:00 – 6:00 AM
Affected services: EMS
Affected systems: sql05vs, fauweb1
Description: We will be applying Dean Evans monthly patches for EMS, VirtualEMS, and MasterCalender, apps and databases.
User Impact: EMS will be online, but some user sessions may be interrupted during service restarts.

Posted in Email

Slow performance in Banner

Banner is currently running slow. Users might experience slowness when logging in and when accessing the forms.

We are working on resolving the issue and apologize for any inconvenience this may cause.

OIT

 

Posted in Uncategorized

OIT Systems Maintenance, Thursday April 12 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 04/12/2012 from 3:00 AM to 7:00 AM during OIT maintenance window.  In addition, the following systems will be specifically impacted:

When: 5:00 AM – 6:00 AM
Affected services:  Identity Manager (IDM)
Affected systems:  boc22ora03
Description:  An Oracle patch set update needs to be applied
User Impact: IDM will be unavailable at this time, password syncs will not work.

Posted in Uncategorized

OIT Systems Maintenance, Thursday April 5, from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 04/05/2012 from 3:00 AM to 7:00 AM during OIT maintenance window.

Posted in Uncategorized

OIT Systems Maintenance, Thursday, March 29 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 03/29/2012 from 3:00 AM to 7:00 AM during OIT maintenance window.  In addition, the following systems will be specifically impacted:

When: 4:00 AM – 4:30 AM
Affected services:  Blackboard, Identity Manager (IDM) Affected systems:  bbloracle, boc22ora03
Description:  The Blackboard and IDM database instances need to be restarted to correct a directory mount option to ensure daily backups occur.
User Impact: Blackboard and IDM will be unavailable at this time.

When: 4:30 AM – 5:00 AM
Affected services:  Banner
Affected systems:  bannerprd, sctcache1, sctcache2
Description:  The Banner database instance needs to be restarted to correct a directory mount option to ensure daily backups occur.
User Impact: Banner will be offline during this time.

When: 3:00 AM – 4:00 AM
Affected services:  MyFAU
Affected systems:  mcsource
Description:  An offline ldap re-indexing will take place in preparation for next week’s registration period.
User Impact: MyFAU will be unavailable during this time.  Mail delivery will be queued for all MyFAU and Google users.

Posted in Network and Telecom