Completed – IRM Systems Maintenance, Thursday, Aug 4, 2011 from 3:00 AM to 7:00 AM

IRM will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deem necessary, installing critical patches and other health checks on Thursday, 08/03/2011 from 3:00 AM to 7:00 AM during IRM maintenance window. In addition, the following systems will be specifically impacted:

MyFAU Maintenance – CAS Activation When: 5:00 AM – 5:30 AM What: CAS Activation on MyFAU Affected Services: MyFAU Description of Maintenance: The MyFAU CAS server will be activated. This will require a complete reboot of MyFAU. During that time MyFAU will be inaccessible.

Posted in Educational Technologies

IRM Systems Maintenance, Thursday, July 7, 2011 from 3:00 AM to 7:00 AM

IRM will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deem necessary, installing critical patches and other health checks on Thursday, 7/7/2011 from 3:00 AM to 7:00 AM during IRM maintenance window. In addition, the following systems will be specifically impacted:

When: 5:00 AM – 6:00 AM
Affected Services: Travel & Expense and Effort Certification systems
Description of Maintenance: Travel & Expense and Effort Certification systems will be unavailable for UNIX server maintenance.
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Posted in Uncategorized

Completed – Additional IRM Systems Maintenance, Friday July 1, 2011, from 3:00 AM to 5:00 AM

IRM will be performing additional systems maintenance on Friday, July 1, 2011 from 3:00 AM to 5:00 AM. This will affect the following systems/services:

Affected Services: SharePoint Affected Systems: Spwfe1, Spwfe2, Spapp1 Description of Maintenance: We will be applying service pack 1 for SharePoint Server 2010. SharePoint will be unavailable during this time.

Posted in Uncategorized

Completed – IRM Systems Maintenance, Thursday, June 30, 2011, from 3:00 AM to 7:00 AM

IRM will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deem necessary, installing critical patches and other health checks on Thursday, 6/30/2011 from 3:00 AM to 7:00 AM during IRM maintenance window. In addition, the following systems will be specifically impacted:

When: 12:01 AM to 7:00 AM
Affected Services: Banner production (FAUP) Description of Maintenance: Banner production (FAUP) will be unavailable from 12:01 AM to 7:00 AM in order to complete the Phase I of the fiscal year end roll process.

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When: 3:00 AM – 3:30 AM
Affected Services: Blackboard
Affected Systems: Bbpproxy2 Bbpproxy1
Description of Maintenance: We will be applying a configuration change to the web servers to allow Office docs to open in Blackboard without prompting for credentials.

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Posted in Network and Telecom

Update – Network Outage – Bldg 41 Information booth

**UPDATE** The network is up, but it drops out periodically. We believe this is due to the cable feeding the Information Booth. We are still working on the issue.

We are presently having trouble with the network connection to the Information Booth Bldg 41. We are working to resolve the issue.

Posted in Uncategorized

Completed – Banner Production Unavailable Thursday, June 30, 2011 from 12:01 AM to 7:00 AM

Banner production FAUP will be unavailable Thursday, June 30, 2011 from 12:01 AM to 7:00 AM in order to complete the Phase I of the fiscal year end roll process.

Posted in Educational Technologies

Completed – Voice System Maintenance, Wednesday, June 29th 5:00 AM – 7:00 AM

On Wednesday, June 29th between the hours of 5:00 AM and 7:00 AM CSI will be performing software upgrade maintenance on the telephone system. During this timeframe telephone service will be unavailable to all FAU peer campuses as well Housing and the T-area on the Boca campus.

In the event of an emergency the FAU police department can be reached at 561-271-5163 by using a cellular or other non-FAU phone, and local police can be reached by Dialing 911 from a cellular or other non-FAU-phone.

If you experience telephone difficulties after the dates or times outlined above, please call CSI Support Services at 561-297-6235 or contact the FAU help desk at http://www.fau.edu/helpdesk/ or 561-297-3999 for immediate assistance.

Posted in Uncategorized

Completed – IRM Systems Maintenance, Thursday, June 23, 2011 from 3:00 AM to 7:00 AM

IRM will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deem necessary, installing critical patches and other health checks on Thursday, 06/23/2011 from 3:00 AM to 7:00 AM during IRM maintenance window. In addition, the following systems will be specifically impacted:

When: 3:00 AM – 4:00 AM Affected Services: Blackboard 9.1 Production Affected Systems: Solaris Zones: BP1 – BBP7 and COLLAB servers Description of Maintenance: The Blackboard 9.1 production servers will be updated with patch to fix an issue with course reporting. The files in the “/usr/local/blackboard/apps/birt/” directory will be replaced with a new file set as provided by Blackboard Support. No reboot of servers will be required ========================================= When: 3:00 AM – 3:30 AM Affected Services: Owlapp SharePoint Blackboard Xitracs Affected Systems: Bbpproxy2 Owlapp1 Spwfe1 Xitracs Hvboc05 Description of Maintenance: We will be updating the driver for the PERC controller on hvboc05. Minimal downtime is expected. ========================================= When: 5:00 AM – 7:00 AM Affected Services: www.fau.edu OmniUpdate Blackboard Test Affected Systems: wise & webnet3 cmsian mfcas ltsource Description of Maintenance: System maintenance/upgrade on 7210 server. Downtime is expected for the services listed above. ======================================== When: 5:00 AM – 7:00 AM Affected Services: Banner Web Tailor Affected Systems: Banner Web Tailor Description of Maintenance: Banner Web Tailor 8.4.1 upgrade and patches will be installed.

Posted in Educational Technologies

Completed – IRM Systems Maintenance, Thursday April 16, from 3:00 AM to 7:00 AM

IRM will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deem necessary, installing critical patches and other health checks on Thursday, 06/16/2011 from 3:00 AM to 7:00 AM during IRM maintenance window.  In addition, the following systems will be specifically impacted:

When: 3:00 AM – 4:00 AM

Affected Services:  Blackboard 9.1 Production

Affected Systems: Solaris Zones: BP1 – BBP7 and COLLAB servers

Description of Maintenance:  The Blackboard 9.1 production servers will be updated for a vulnerability to cross-site scripting in a portion of the Discussion Board.  No reboots are necessary.

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When: 5:00 AM – 6:00 AM

Affected Services:

Identity Manager and Password Sync
SharePoint

Affected Systems:

IDM4P, SPWFE1, SPWFE2, SPAPP1

Description of Maintenance: We will be increasing the size of disk drives.

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When : 5:00 AM – 6:00 AM

Affected Services: DNS

Affected Systems: Nsboc0.fau.edu, Nsboc1.fau.edu, Nsdav1.fau.edu, Nsftl1.fau.edu, Nsjup1.fau.edu, Nspsl1.fau.edu

Description of Maintenance: We will be adding the following DNS zones to above name servers: ad.fau.edu

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When: 6:00 AM – 7:00 AM

Description of Maintenance: Java security patch installed on seeker, seeker2, seeker3, vkiller, vkiller2, bertjr, ns, ns1, faugpc01, irmftp, faujsa, and faujazz.

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When : 5:00 AM – 6:00 AM

Description of Maintenance: We will be applying Windows patches to all middleware systems.

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When: 3:00 AM – 7:00 AM

Description of Maintenance: Banner Channels 8.3.0 upgrade on FAUP – no downtime.

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When: Wednesday, (6/15)10:00 PM – Thursday (6/16) 7:00 AM

Description of Maintenance: The Barnes and Nobile links on the Registration Add/drop page and the My Schedule page will be temporarily unavailable due to an upgrade being done my Barnes and Noble. The links will be available by 7:00am on Thursday.

Posted in Network and Telecom

Resolved – WISE, FAU’s main web server is unavailable

**Correction – the web server is responding at our DR site thru GTM.  Unfortunately this still effects site publishing and pages using MySQL databases hosted on WISE, or CGI scripts that reference wise directly.

WISE & Webnet3 are currently down and systems is trying to get to the root of the issue. Our additional redundant web server (webnet2) is currently answering all www.fau.edu requests so the main site is still viewable.

Please be aware the other services will be effected such as the ability to update pages thru OmniUpdate or LCMS along with various CGI or MySQL forms.

We apologize for the inconvenience.

Posted in Systems