Completed – Network IPS emergency hardware replacement , Tuesday, June 07, 2011 between 6:00 am and 7:00am

**Update**  The Power supply replacements for the Tipping Point IPS has been completed. We have verified that there is Internet connectivity.

Please be advised that an emergency hardware replacement will take place tomorrow morning , June 07, 2011 between 6:00 am and 7:00 am to replace a failing component in the core Tipping Point IPS device.  This hardware replacement may cause a brief disruption (approximately 5 minutes) to FAU Internet traffic.  If you experience network difficulties after this time, please contact the FAU help desk at http://www.fau.edu/helpdesk/ for immediate assistance.

Posted in Uncategorized

Completed – IRM Systems Maintenance, May 26, 2011 from 3:00AM to 7:00AM

IRM will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deem necessary, installing critical patches and other health checks on Thursday, 05/26/2011 from 3:00 AM to 7:00 AM during IRM maintenance window.  In addition, the following systems will be specifically impacted:

When: 6:00 AM – 6:30 AM

Affected Systems: Banner Production – No downtime expected

Description of Maintenance: Financial Aid patch will be installed in Banner production (FAUP) tomorrow morning.  All related applications will remain available

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When: 6:00 AM – 7:00 AM

Affected Systems: Blackboard – No downtime expected

Description of Maintenance: A Building Block will be installed on Blackboard for a new Known Issues Module

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When : 3:00 AM – 4:00 AM

Affected Systems: Network Registration DHCP and LDAP servers

Affected Services: Network Registration DHCP Clients

Description of Change: The DHCP ranges for wired and wireless DHCP on the Network Registration server subnets will be modified to provide separate pools for fixed-address clients.  There should be no downtime experienced during these changes.

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When : 3:00 AM – 4:00 AM

Affected Systems:

Spwfe2

Bbpproxy1

Owlapp2

App1

Affected Services:

SharePoint

Blackboard

Owlapp

Description of Change: We will be migrating the above systems to another VM host while we perform a reboot of HVBOC03. There will be momentary downtime.

Posted in Uncategorized

Completed – IRM Systems Maintenance, April 19, 2011 from 3:00AM to 7:00AM

IRM will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deem necessary, installing critical patches and other health checks on Thursday, 05/19/2011 from 3:00 AM to 7:00 AM during IRM maintenance window.  In addition, the following systems will be specifically impacted:

Oracleapps/enzo server will be unavailable from 4:00AM-7:00AM for scheduled maintenance.

Production applications that will be unavailable are:
Harvest
Appworx
Resource25
Identity Manager
Report Caster
Signature System
Travel (WOLF/legacy)
Network Registration
FAU SUDS

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When: 4:00AM – 5:00AM

Affected Services:
Blackboard 9.1 Production

Affected Systems:
Solaris Zones: BP1 – BBP7 and COLLAB servers
Description of Maintenance:
The Blackboard 9.1 production servers “struts-config.xml” file is missing a validation flag that causes the Course Cartridge Import Status to produce an HTTP 500 error. The problem is corrected by adding the validation flag to the file on each server. Each server will require a PushConfigUpdates.sh script to run to make the changes effective.

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When : 3:00AM – 3:30AM

Affected Systems: Talisma – taldb01

Affected Services: Talisma

Description of Change: We will be moving SQL Server files to a different partition and rebooting the system to enable changes to page file location

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When : 3:00AM – 3:30AM

Affected Systems:
SharePoint
Xitracs
Frevvo
Jira
Mssql1.fau.edu
Mssql2.fau.edu

Affected Services:
SharePoint
Xitracs
Frevvo
Jira

Description of Change: We will rebooting mssql1 and mssql2 to complete installation of new version of Backup Exec Agent software.

==================================================
When: 3:00AM – 7:00AM

Affected Services: Talisma Client (TALAPP01) and Talisma Server (TALDB01) Production

Affected Systems: TALAPP01 and TALDB01 Production

Description of Maintenance: The Talisma database server will be unavailable in order to move the tlDistributor unc directory from the local disk (C:) to the (F:) drive.  A snapshot of all the databases will be taken and the replication process will begin.

Posted in Systems

Completed – Oracleapps/enzo (production) maintenance 5/19/2011, from 4:00am to 7:00am

On Thursday May 19th, 2011 the oracleapps/enzo server will be unavailable from 4:00am-7:00am for scheduled maintenance.

Production applications that will be unavailable are:

Harvest
Appworx
Resource25
Identity Manager
Report Caster
Signature System
Travel (WOLF/legacy)
Network Registration
FAU SUDS

Posted in Uncategorized

Resolved – Blackboard Down

Blackboard was unavailable this morning (5.12.11) between 2:00am and 7:30am.

Posted in Systems

Completed – IRM Systems Maintenance, April 12, 2011 from 1:00AM to 7:00AM

IRM will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deem necessary, installing critical patches and other health checks on Thursday, 05/12/2011 from 1:00 AM to 7:00 AM during IRM maintenance window.  In addition, the following systems will be specifically impacted:

When: 1:00 AM – 7:00 AM

Affected Services:  Blackboard 9.1 Production

Affected Systems: Solaris Zones: BP1 – BBP7 and COLLAB servers

Description of Maintenance: The Blackboard 9.1 production will be upgraded to Service Pack 5. Blackboard will be unavailable from 1:00 AM to 7:00AM

==============================================

When: 4:00 AM to 5:00AM

Affected Systems: Banner Production

Affected Services:

INB

SSB

Travel

EFC

Workflow

Job submission

Posting

Description of Maintenance: Banner production will be unavailable on Thursday May 12 from 4:00am-5:00am to apply patches for a problem that was discovered last week.

==============================================

When: 6:00am-7:00am

What: Financial Aid 8.11 upgrade

Affected: Financial aid users

============================================

When : 3:00 AM – 6:00 AM

Affected Systems:  DNS

Nsboc0.fau.edu, Nsboc1.fau.edu, Nsdav1.fau.edu, Nsftl1.fau.edu, Nsjup1.fau.edu, Nspsl1.fau.edu

Affected Services: DNS

Description of Change: We will be adding the following DNS zones to above name servers: bocnode1.voip.fau.edu, bocnode2.voip.fau.edu, davproxy.voip.fau.edu, hbproxy.voip.fau.edu, voip.fau.edu.

==============================================

When : 3:00 AM – 6:00 AM

Affected Systems: SharePoint

Spapp1.fau.edu

Affected Services: SharePoint

Description of Change: We will be moving the virtual machine to a new host (hvboc02).

==============================================

Posted in Banner and Admin Systems

Completed – Banner Production Maintenence 5/12/2011 from 4:00AM to 5:00AM

Banner production will be unavailable on Thursday May 12, 2010 from 4:00AM-5:00AM to apply patches for a problem that was discovered last week.

Services that will be unavailable during this time: INB SSB Travel EFC Workflow Job submission Posting

Posted in Uncategorized

Resolved – MyFAU emergency reboot

MyFAU is experiencing sporadic errors. There has been various cases of people getting 404 errors. We are now rebooting the portals to see if this helps alleviate the problem. We will do one portal at a time. There will be some downtime experienced by users during these restarts.

Posted in Uncategorized

Completed – IRM Systems Maintenance, April 5, 2011, from 3:00AM to 7:00AM

IRM will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deem necessary, installing critical patches and other health checks on Thursday, 05/05/2011 from 3:00 AM to 7:00 AM during IRM maintenance window.  In addition, the following systems will be specifically impacted:

When : 3:00 AM – 6:00 AM

Affected Systems:

Netreg:  dhcpboc0.fau.edu, ldapboc0.fau.edu, nsboc0.fau.edu, netreg0.fau.edu,

IDM:  Idm4p.fau.edu

Affected Services:             NetReg & IDM

Description of Change: We will be migrating dhcpboc0, ldapboc0, nsboc0, netreg0, and idm4p from VMware ESXi to Hyper-V. Netreg and IDM (password synchronization) will be unavailable for the duration of the maintenance. We will be keeping backups of the VMware machines in case there are any problems and will be able to revert at any time during the process.

==================================

What: Banner webtailor 8.3/8.3.1 upgrade

When: 4:00AM-5:00AM

Impacted: No downtime expected.

======================================== 

What: Oracle patch installations on Banner test environment

When: 3:00AM-7:00AM (could be longer)

Impacted: All test/development banner instances unavailable

Posted in Network and Telecom

Resolved – Password Syncronization Delayed

**Password synchronization between Windows and MyFAU is now working as intended **

Password synchronization between Windows and MyFAU is currently delayed. We have confirmed the the problem is related to database performance and the database administrators are currently investigating.

We do not have an ETA as to when the problem will be resolved.

Posted in Uncategorized