Resolved – Errors with Banner Services

**Update ** At approximately 8:25AM today Banner production went offline and was unavailable.  At 8:30AM Banner was became available again.  We are currently investigating the cause of this

There are currently some issues with accessing some Banner services from MyFAU. We’re working to resolve this as soon as possible and we apologize for the inconvenience.

Posted in Uncategorized

Completed: IRM Systems Maintenance, April 28, 2011 from 3:00 AM to 7:00 AM

IRM will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deem necessary, installing critical patches and other health checks on Thursday, 04/28/2011 from 3:00 AM to 7:00 AM during IRM maintenance window.  In addition, the following systems will be specifically impacted:

When : 3:00 AM – 5:00 AM

Affected Systems:

  • Netreg: dhcpboc1.fau.edu, ldapboc1.fau.edu, nsboc1.fau.edu,
  • Lists: lists.fau.edu,
  • SVN: Visualsvn.fau.edu
  • IDM: Idmgatewayp.fau.edu

Affected Services: NetReg, Lists, SVN, IDM

Description of Change: We will be migrating dhcpboc1, ldapboc1, nsboc1, Idmgatewayp, and Visualsvn from Vmware ESXi to Hyper-V. Netreg should not experience any downtime. Lists, Visualsvn and password synchronization will be unavailable for the duration of the maintenance. We will be keeping backups of the Vmware machines in case there are any problems and will be able to revert at any time during the process.

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When: 5:00 AM -7:00 AM

Affected Services/Systems: Banner upgrades and patches (Accounts receivable, student, financial aid)

Impacted: No downtime expected.

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When: 6:00 AM -7:00 AM

Affected Services/Systems: Appworx production restart

Impacted: Appworx will be unavailable during this time.

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When: 5:00 AM – 6:00 AM

What: Clean address update

Impacted: No downtime expected.

Posted in Network and Telecom

Resolved: Blackboard currently unavailable

Blackboard is currently unavailable. We are working to resolve this issue as soon as possible and we apologize for the inconvenience.

Posted in Network and Telecom

Completed – IRM Systems Maintenance, April 21, 2011 from 3:00am to 7:00am

IRM will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deem necessary, installing critical patches and other health checks on Thursday, 04/21/2011 from 3:00am to 7:00am during IRM maintenance window. In addition, the following systems will be specifically impacted:

When : 3:00 AM – 5:00 AM

Affected Systems: SharePoint (Spwfe2.fau.edu), Owlapp (Owlapp2.fau.edu), Blackboard (Bbpproxy1.fau.edu)

Affected Services: SharePoint, Owlapp, Blackboard

Description of Change: We will be migrating spwfe1, bbpproxy1 and owlapp1 from VMware ESXi to Hyper-V. Blackboard, Owlapp and SharePoint should not experience any downtime. We will be keeping backups of the VMware machines in case there are any problems and will be able to revert at any time during the process.
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When: 4:00 AM – 6:00 AM

Affected Systems: Banner – Finance and Finance SSB 8.4 upgrade

Description of Change: Upgrading Finance and Finance SSB 8.4 – Banner Finance users and jobs will be impacted during this time.

Posted in Educational Technologies, Email, Systems

Completed – IRM Systems Maintenance, 4/14/11 from 3:00am to 7:00am

IRM will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deem necessary, installing critical patches and other health checks on Thursday, 04/14/2011 from 3:00am to 7:00am during IRM maintenance window. In addition, the following systems will be specifically impacted:

When: 3:00am – 3:30am
Affected Systems:
Banner production database will be restarted – All things Banner production related will be unavailable.
Banner test server will be restarted – All things Banner development/test related will be unavailable.

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When: 3:00 AM – 4:30 AM
Affected Services:
Network Registration Client Registrations may be delayed due to table lock on database
Network Registration Admin Interface (Minimal, if any, downtime)
Affected Systems:
talon.fau.edu/networkregistrationadmin

Description of Change: We will be updating the Network Registration database (MSOP) to support longer usernames. An updated copy of the Network Registration Administrative interface will be deployed to the Talon Web Servers (talon0 and talon1).
==============================================

When: 3:00 AM – 5:00 AM

Affected Systems:
SharePoint: Spwfe1.fau.edu
Owlapp: Owlapp1.fau.edu

Affected Services:
SharePoint
Owlapp
Description of Change: We will be migrating spwfe1, and owlapp1 from Vmware ESXi to Hyper-V. Owlapp and SharePoint should not experience any downtime. We will be keeping backups of the Vmware machines in case there are any problems and will be able to revert at any time during the process.
==============================================

When: 3:00 AM – 4:00 AM
Affected Systems:
MSSQL: Mssql1.fau.edu, Mssql2.fau.edu
SharePoint: Spapp1.fau.edu, Spwfe1.fau.edu, spwfe2.fau.edu
Xitracs: Xitracs.fau.edu VisualSVN: Visualsvn.fau.edu
Talisma: Talapp01.fau.edu, Talapp02.fau.edu, Taldb01.fau.edu, Taldev01.fau.edu, Taldev02.fau.edu
Hyper-V: Hvboc05.fau.edu Hyper-V: Hvboc05.fau.edu

Affected Services: MSSQL Xitracs VisualSVN SharePoint Talisma Identity Manager
Description of Change: We will be applying critical Windows patches to all Middleware Windows systems.

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When: 3:30am – 4:00am BigIP configuration change – no downtime expected

Posted in Uncategorized

Completed – Banner test & production maintenance, 4/14/2011 from 3:00am to 3:30am

The Banner production database will be restarted on Thursday April 14 at 3:00am and expected to be back up at 3:30am. All things Banner production related will not be available.

The Banner test server will also be rebooted at 3:00am and expected to be back up by 3:30am. All things Banner development/test related will not be available.

Posted in Uncategorized

Completed – IRM Systems Maintenance, April 7, 2011 from 3:00am to 7:00am

IRM will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deem necessary, installing critical patches and other health checks on Thursday, 04/07/2011 from 3:00am to 7:00am during IRM maintenance window. In addition, the following systems will be specifically impacted:

When : 3:00 AM – 4:00 AM

Affected Systems:

Blackboard (bbproxy2.fau.edu) – No downtime
SharePoint (spapp1.fau.edu) – No downtime
Xitracs (Xitracs.fau.edu) – Offline between 3:00 AM and 4:00 AM

Affected Services:

Blackboard
SharePoint
Xitracs

Description of Change:  We will be migrating bbpproxy2, spapp1, and Xitracs from VMware ESXi to Hyper-V. Blackboard and SharePoint should not experience any downtime, however Xitracs the SACS accreditation Document Management Software will be offline during the migration. We will be keeping backups of the VMware machines in case there are any problems and will be able to revert at any time during the process.

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When: 5:00-5:30am
What: MyFAU portal and source server reboots
Affected (Who): All MyFAU users

When: 3:00-3:30am
What: fauweb1.fau.edu server virtualization
Affected (Who): Any users who have websites on fauweb1.fau.edu

What: fauandix.fau.edu reboot
What: 3:00-3:30am
Affected (Who): All andi/shared (network drive) users

When: 3:00-3:30am
What: Boca and Davie domain control reboots
Affected (Who): No interruption of service

When: 3:00-3:30am
What: Gradapp server reboot
Affected (Who): Users using the graduate admission app?

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Posted in Uncategorized

Completed – More emergency Banner maintenance

At 2:00pm today we will be making additional changes to the Oracle application servers that service Banner to correct some of the problems which were noted with last night’s registration process. There will be no impact on end users.

Posted in Uncategorized

Completed – Emergency Banner maintenance today at 2:00pm

At 2:00pm today we will be making changes the Oracle application and database servers that service Banner to accommodate this week’s registration process. There will be little to no impact on end users.

Posted in Uncategorized

Resolved – Phone problems at HBOI

We are currently experiencing a problem with phones located at the Harbor Branch Campus. The networking group is aware and working to resolve the problem.

Posted in Uncategorized