Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 07/30/2020 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

*************************************************************************************
Database Maintenance
Description of change: ​Apply July 2020 Oracle patchset updates to all production databases
Downtime window start: 7/30/2020 3:00 AM
Downtime window end: 7/30/2020 7:00 AM
Affected services:
​Banner production: Admin Pages (Forms), Application Navigator, Banner Access Manager, Banner self-service, Touchnet – Payments/Deposits, Workflow, uAchieve – DARS, FLVS, Transcripts
Appworx
Harvest
ODS
FAUDW Warehouse: DWPROD: OwlDone, DWPROD: FinancialAid Attendance Survey
IEAP Warehouse
WebFOCUS/ReportCaster
OIM: Account claiming, Password resets
MSOP Instance:
ACH_PROD: ACH or VPAS
GBP_PROD: Mandatory Course Entry Quiz
WORKDESK_PROD: accounts.fau.edu – Accounts Self Service
CANV_EGRADES_PROD: Canvas Electronic Grading “Banner Grade Submissions” in Canvas
FAUVISITOR_PROD: Wireless network authentication for guests.
FREVVOAPI_PROD: 4P Configuration, Admissions Status, Znumber page, ssoauth.fau.edu/*, egrades.fau.edu/* (except egrades itself)
GROUPER_PROD: Group Management – grouper.fau.edu
PHONEBILL_PROD: Phonebill application pre latest system.
PWDEXPIRE_PROD: Password expiration
REG_PROD: network registration, talon.fau.edu/netreg, talon.fau.edu/networkregistrationadmin, DHCP Logger
FREVVO61_PROD: Frevvo
NEWUNDERGRAD_PROD: Undergraduate Admissions
OWLAPP_PROD: Graduate Admissions
OWLRESIDENCY_PROD: Residency Project
ONBOARDUSR: OwlDone​​​
Expected end-user impact: During this time, the listed services will be temporarily offline while the patches are applied. Some applications may need to be restarted after the maintenance is complete.

*************************************************************************************
Several Snaplogic pipelines to support Covid Projects and Attestation frevvo form
Description of change: ​pipelines reading from workday and csvs, and the attestation form is a wellness check that employees/students that are returning to campus need to fill out
Downtime window start: 7/30/2020 12:00 AM
Downtime window end: 7/30/2020 12:00 AM
Affected services: Snaplogic, Workday, Frevvo
Expected end-user impact: During this time, no end-user impact is expected. ​Employees/students that are requiered to go back to work need to fill out an attestaion form before returning to campus

*************************************************************************************
Single Sign On Upgrade
Description of change: The University single sign on system will be updated to support improved prompting functionality.
Downtime window start: 7/30/2020 3:00 AM
Downtime window end: 7/30/2020 4:00 AM
Affected services: Single Sign On System (4P) prompt​
Expected end-user impact: During this time, single sign on (SSO) will go offline for 1 – 5 minutes while the prompting system restarts. ​

*************************************************************************************

Server configuration change
Description of change: ​OIT will be changing a parameter on it’s storage system to make inter-system communication more secure
Downtime window start: 7/30/2020 6:00 AM
Downtime window end: 7/30/2020 6:05 AM
Affected services: All services​
Expected end-user impact: During this time, no end-user impact is expected

*************************************************************************************
RocketChat Upgrade
Description of change: OIT will update RocketChat to the latest released version in GitHub​
Downtime window start: 7/30/2020 3:00 AM
Downtime window end: 7/30/2020 4:00 AM
Affected services: RocketChat and RocketChat SMS
Expected end-user impact: During this time, RocketChat and the chat services that utilize it will be unavailable. ​

*************************************************************************************

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 07/23/2020 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

*************************************************************************************
Server Maintenance
Description of change: OIT will be changing the domain a few servers are joined to.
Downtime window start: 7/23/2020 3:00 AM
Downtime window end: 7/23/2020 5:00 AM
Affected services: SMB/SFTP file sharing on Andisec, Speech server for the FAU main phone line
Expected End-user impact: During this time, file sharing on Andisec and the automated operator for the FAU main phone line will be unavailable.

*************************************************************************************
Server configuration change
Description of change: ​OIT will be changing a parameter on it’s storage system to make inter-system communication more secure
Downtime window start: 7/23/2020 6:00 AM
Downtime window end: 7/23/2020 6:05 AM
Affected services: ​All Services
Expected End-user impact: During this time, no end-user impact is expected

*************************************************************************************
Run SHATAEQ Deletion scripts in Production
Description of change: OIT will run the scripts necessary delete the workspace records requested by the Undergraduate Admissions department
Downtime window start: 7/23/2020 3:00 AM
Downtime window end: 7/23/2020 3:20 AM
Affected services: ​​Three Banner tables will have some workspace records deleted resulting in minimal delays in access time.
Expected End-user impact: During this time, no end-user impact is expected

*************************************************************************************

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 06/04/2020 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

*************************************************************************************
Website Maintenance
Description of change: OIT will be moving several websites to a new web server.​
Downtime window start: 6/4/2020 5:00 AM
Downtime window end: 6/4/2020 7:00 AM
Affected services: The following websites will be affected:
​accounts.fau.edu
apps.fau.edu
conduct.fau.edu
controller.fau.edu
googleprintbw.fau.edu
googleprintcolor.fau.edu
gradapp.fau.edu
graduate.fau.edu
hboi.fau.edu
www.hboi.fau.edu
honorsboca.fau.edu
honorscollege.fau.edu
incident.fau.edu
interact.fau.edu
mailstub.fau.edu
ouri.fau.edu
password.fau.edu
research.fau.edu
sharepoint.fau.edu
studenttix.fau.edu
ulr.fau.edu
wireless.fau.edu
www.cdc.fau.edu
Expected End-user impact: During this time, each website will have about 5-10 minutes of down time.
********************************************************
Single Sign-on Maintenance
Description of change: ​OIT will be moving over the production single sign-on services (Shibboleth/CAS) from the Boca Raton data center to Microsoft Azure.
Downtime window start: 6/4/2020 6:00 AM
Downtime window end: 6/4/2020 7:00 AM
Affected service: All services that utilize SSO (Shibboleth and CAS)​
Expected End-user impact: During this time, there should be little to no user impact. Some SSO sessions may be invalidated.

********************************************************
University Forms Server Version Update
Description of change: OIT will update the University forms server (Frevvo) to the latest version.
Downtime window start: 6/4/2020 6:00 AM
Downtime window end: 6/4/2020 8:00 AM
Affected services: University Forms (Frevvo)
Expected End-user impact: During this time, students, faculty and staff will be unable to submit university forms.

********************************************************
Server Maintenance
Description of change: ​OIT will be increasing the memory in 2 virtual servers.
Downtime window start: 6/4/2020 4:00 AM
Downtime window end: 6/4/2020 5:00 AM
Affected services: Non-degree application, ssoauth.fau.edu services including the MyInfo Channel and Duo Enrollment.​
Expected End-user impact: During this time, services hosted on the listed servers will be unavailable.
********************************************************

Run SHATAEQ Deletion scripts in Production
Description of change: The Undergraduate Admissions department has asked to run the scripts necessary to delete some workspace records
Downtime window start: 6/4/2020 3:00 AM
Downtime window end: 6/4/2020 3:20 AM
Affected services: Three Banner tables will have some workspace records deleted resulting in minimal delays in access time.
Expected End-user impact: During this time, no end-user impact is expected

********************************************************

[2020-06-01 01:08 PM] The Non-Degree Admissions Application has returned to service. We are investigating the root cause of the issue but the application is again online.
[2020-06-01 11:30 AM] We have detected a problem with the Non-Degree Admissions Application. We are investigating the cause of the issue and will update this post as more information is discovered.