[UPDATED NOTICE] OIT Systems Maintenance, Thurs. June 8 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 06/08/2017 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

Single Sign On (SSO) maintenance
Description of change: We will be updating the Single Sign On logout screen to include the following changes:
1. Remove Blackboard and Exchange WebMail links
2. Add Canvas link
Downtime window start: 3:00 AM
Downtime window end: 7:00 AM
Affected services: All Single Sign on systems may go offline including, Canvas, Blackboard, Workday, Google Applications, Office 365, and many more.
Affected systems: shibboleth1, shibboleth2, shibboleth3
Expected End-user impact: During the maintenance window, access to applications utilizing FAU NetID logins may be intermittently unavailable including Canvas, Blackboard, Workday, Google Applications, and Office 365

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Server maintenance
Description of change: OIT will be upgrading the VM version of several systems as well as expanding the processor capabilities for some VMs
Downtime window start: 3:00 AM
Downtime window end: 4:00 AM
Affected services: Labs print server, Appadmin, Canvas import tool, Networking DHCP server, PaperCut, Talisma, College of Medicine admissions website, AFTSS server, University Police – wireless lock control, High Performance Computing Primary DNS and Web Server, IDM, eGrades and BbGoogle, Starfish, Undergrad app, Middleware Identity Management
Affected systems: appadmin, as5, boc22canvascli, boc22cm102srv10, boc22cm102vrt101mrtg, boc22ora09, boc22pcapp01, boc22pclyprt01, boc22pcoffice01, boc22talweb2, comvmpsql1, comvmweb1, comvmwebdev1, controller, dsr2, dsr3, dsr5, duo, hpc, idm2, idm4p-oel6, madcat1p, pinky, shibboleth2, starfish, ugapp2, wildflymc1, wildflymc2, yakko
Expected End-user impact: During the maintenance window, access to services including eGrades, Talisma, Lab Printing, Undergrad admission applications, and College of Medicine admission applications will be intermittently unavailable.

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Network Registration maintenance
Description of change: The network registration system will be receiving an updated theme and be switched to a more reliable authentication mechanism.
Downtime window start: 3:00 AM
Downtime window end: 6:00 AM
Affected services: All services running on Talon.fau.edu including Chessboard, PrivateEye, Google Password Reset, Password Testing Tool, and others will be affected by this update.
Affected systems: talonx1, talonx2
Expected End-user impact: During the maintenance window, access to network registration and other services at the talon.fau.edu domain name may be intermittently unavailable.

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Boca Desktop Software Changes
Description of change: Alertus Desktop software will be installed on user computers.
Downtime window start: 3:30 AM
Downtime window end: 4:00 AM
Affected services: N/A
Affected systems: User PCs within FAU\BOC OU
Expected End-user impact: No end-user impact regarding service access is expected. New software will be pushed to computers on Boca campus and part of the FAU Active Directory Domain. As a result, there will be a new icon in the system tray. This icon will be for the new desktop alert system.

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Oracle database maintenance
Description of change: Applying the Oracle upgrade to FAUDW db on host odsprod
Downtime window start: 3:00 AM
Downtime window end: 5:00 AM
Affected services: FAUDW production environment. Webfocus won’t be able to connect to the FAUDW database.
Affected systems: Odsprod
Expected End-user impact: During the maintenance window, access to Webfocus will be intermittent

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Oracle quarterly DB patches (odsprod)
Description of change: Applying Oracle PSU to DB’s on host odsprod
Downtime window start: 5:00 AM
Downtime window end: 6:00 AM
Affected services: ODS and FAUDW production environment. Webfocus won’t be able to connect to the ODS or FAUDW databases
Affected systems: Odsprod
Expected End-user impact: Users will be unable to login to ODS or FAUDW during the period the database is offline. This should be no longer than 1 hour.

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Verasmart upgrade
Description of change: Upgrading Verasmart phone billing server to version 11.3
Downtime window start: 11:00 PM
Downtime window end: 12:00 AM
Affected services: Phone billing
Affected systems: Boc22comm1
Expected End-user impact: No end-user impact is expected.

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Identity Management Maintenance
Description of change: OIT will be performing maintenance on our Identity Management System.
Downtime window start: 5:00 AM
Downtime window end: 6:00 AM
Affected services: OIM, OUD, MyFAU, Waveset
Affected systems: boc22oimp1, boc22oimp2
Expected End-user impact: Changes are being performed on services that Google Applications, MyFAU and password changes rely on. No end-user impact is expected.

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Server maintenance
Description of change: Maintenance will be performed on a redundant DNS server. DNS servers allow a user to access websites and services by using an easy-to-remember name
Downtime window start: 5:00 AM
Downtime window end: 5:30 AM
Affected services: External facing DNS
Affected systems: ns1
Expected End-user impact: No end-user impact is expected.

Posted in Banner and Admin Systems, Educational Technologies, Email, Network and Telecom, Systems

OIT Systems Maintenance, Thurs. June 1 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 06/01/2017 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

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Google Applications Single Sign On (SSO) Update
When: 5:00AM – 6:00AM
Affected services: Google Applications
Affected systems: Google Applications, OwlApps
Description of maintenance: OIT will convert Google Applications authentication from CAS to Saml 2.0
User impact: Authentication to Google Applications may be interrupted during the conversion. Users should try to log in again after maintenance is completed.

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Upgrade multiple systems – unavailable during upgrade
When: 3:00AM – 4:00AM
Affected services: Undergrad Application, SACS, Remote Management, College of Science web, Networking What’s up, Networking napalm, Shoutcast, Labs XenApp, vCenter, Middleware monitoring system, Middleware monitoring/management system, User Services account management tool
Affected systems: boc22cm102srv1, boc22vcenter1, boc22whatsup, chessboard, cosweb1
cuttlefish, dsr6, eprint2, jenkins2, lintalon1, mcclient, napalm, piwik1, remotecon, s165n113, sacs, sepiidae, shoutcast, tuna2p, ugapp3, ugapp4, XenAPP00, XenAPP01, XenAPP02
Description of maintenance: OIT will be upgrading the VM version of several systems as well as expanding the processor capabilities for some VMs
User impact: The listed services may be unavailable for approximately 5 minutes during the window

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Recreate dnsjup2 virtual machine
When: 4:00AM – 5:00AM
Affected services: DNS
Affected systems: dnsjup2 [131.91.213.91]
Description of maintenance: OIT is deleting and recreating the dnsjup2 VM using the same virtual hard disk. This is being done because this VM shares the same VM id as dnsboc1 and is causing various issues with SCVMM managing the clusters they reside on as well as the VMs themselves.
User impact: Any systems that rely on dnsjup2 for name resolution will fail during the change window.

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Replace NS with new Linux VM
When: 4:30AM – 5:00AM
Affected services: External facing DNS
Affected systems: ns
Description of maintenance: OIT is replacing an old Solaris branded computer server that is functioning as ns (one of three external facing domain name servers) with a new VM that is running the Linux operating system.
User impact: No expected end-user impact

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Appworx Production Upgrade
When: 5:00AM – 6:00AM
Affected services: Appworx
Affected systems: enzo, bannerprd
Description of maintenance: OIT is upgrading Appworx production to latest release
User impact: Appworx and Appworx jobs will be unavailable during this time

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Blackboard Restarts
When: 5:00AM – 6:00AM
Affected services: Blackboard
Affected systems: Blackboard
Description of maintenance: OIT is restarting blackboard application servers to fix an analysis issue that some professors may be having.
To start with the ramp down of blackboard we will only be bringing up 4 user facing app servers.
User impact: Blackboard will be intermittently unavailable between 5 and 6 AM

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Posted in Banner and Admin Systems, Educational Technologies, Systems

[RESOLVED] Single Sign On issues

We are currently experiencing issues with single-sign on. The user will be presented with an error message when attempting to sign in to services such as Workday, Canvas, Helpdesk, Blackboard, and any other application that is utilizing single-sign on. Our team is working on restoring services as soon as possible.

We apologize for the inconvenience this may cause.

OIT

Posted in Banner and Admin Systems, Educational Technologies, Email, Network and Telecom, Systems, Workday

OIT Systems Maintenance, Thurs. May 11, from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 05/11/2017 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

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Various Banner XE Modules Upgrade
When: 12:00AM – 7:00AM
Affected systems: Banner XE Student Faculty grade entry, Banner XE Student self-service, Banner XE General Self-Service, Banner XE Student Advisor, Banner XE Student Academic history module, Banner XE Communication management module, Banner XE Student API module, Banner XE Ethos API DB module, Banner XE extensibility module, Banner XE DB upgrade modules
Description of maintenance: The Banner XE modules listed above will be upgraded during the maintenance window.
User impact: No end-user impact is expected

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Replace faudns with linux VM
When: 4:30AM – 5:00AM
Affected services: External DNS resolution
Affected systems: faudns
Description of maintenance: OIT is replacing an old Solaris branded computer server that is functioning as faudns (one of three external facing domain name servers) with a new VM that is running the linux operating system.
User impact: No end-user impact is expected

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Oracle quarterly DB patches
When: 3:00AM – 7:00AM
Affected services: Blackboard
Affected systems: bbloracle
Description of maintenance: OIT is applying Oracle PSU to the following hosts/DB’s bbloracle – BBLP
User impact: Services listed above will be unavailable during restarts

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Posted in Banner and Admin Systems, Systems

[RESOLVED] – Single-Sign On issues

**** UPDATE 8:46AM *****

The issue with single-sign on has been resolved and all services have been restored at this time. You may need to close all open browser windows and open a new session before attempting to login.

We thank you for your patience during this time.

OIT

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We apologize for the inconvenience this may cause.

OIT

Posted in Banner and Admin Systems, Educational Technologies, Email, Instructional Technologies, Network and Telecom, Systems, Workday

Upgrade Banner INB/Forms Servers – April 26 from 4:00AM to 5:00AM

Please be advised that OIT will be installing an update to Banner forms tomorrow morning between 4:00am and-5:00am. This update will resolve an issue with accessing Banner that is related to the new version of Java.

Banner will be unavailable during this time and once the update has been installed you may need to clear the Java cache on your computer(s). Below are instructions for Windows and Mac operating systems.

To clear your Java cache in Windows:

Click Start > Control Panel.
Locate and double click the Java icon in the Control Panel.
Click Settings under Temporary Internet Files.
Click Delete Files.
Select all boxes and click OK on Delete Temporary Files window.
Click OK on Temporary Files Settings window.
Click OK to close the Java Control Panel.

To clear your Java cache in Mac OS X:

Double click your Mac hard drive.
Double click Applications.
Double click Utilities.
Double click Java Preferences.
Click the Network tab.
Click the Delete Files… button.
You are prompted to delete your temporary files for Java. Make sure all boxes are selected with check marks. Click OK.
Close the Java Preferences window.

Posted in Banner and Admin Systems

OIT Systems Maintenance, Thurs. April 13 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 4/13/2017 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

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Migration of servers ds0p/ds1p from old BigIP to the new BigIP
When: 5:00AM – 6:00AM
Affected services: We expect that there might be ldap disruptions for 1 minute during the move.
Affected systems: This will likely affect any systems using ds0p and ds1p for ldap lookups.
Description of maintenance: We are continuing the move of servers from the older BigIP load balancer hardware to the new ones. This move will be for the backend servers that support ldap and changing the IP for ds0p and ds1p.
User impact: Some services that use ldap may not function during the downtime (1-5 minutes)

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Upgrade to the deployment and Windows client management server (SCCM)
When: 5:00AM – 6:00AM
Affected services: All OS/application/windows update deplyoments from boc22sccm
Affected systems: boc22sccm
Description of maintenance: OIT will be upgrading the System Center Configuration Manager server (boc22sccm) to version 1702. SCCM clients may update to version 1702 over the next week.
User impact: All OS/application/windows update deplyoments from boc22sccm will be unavailable during the upgrade

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Ironport Upgrade to v10.0.1
When: 4:00AM – 6:00AM
Affected services: Various email exchanges that cross the ironports, mostly incoming from the outside, but also emails that cross from gmail to office 365, vice versa, list email and possibly others. Internal Office365 to Office365 and internal Gmail to Gmail would not be affected.
Affected systems: bertx, berty, ironportnw2
Description of maintenance: We are upgrading the incoming email spam protection servers to a newer version to fix bugs and gain new features
User impact: None significantly as each server will be done separately while the other two servers will pick up the email communication.

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Multiple systems down for upgrade
When: 3:00AM – 4:00AM
Affected services: Undergrad app, Blackboard, SCCM, OARS, FileLocker, Labs servers, Gitlab, Lists, Papercut, SharePoint onprem, Malware bytes
Affected systems: ugapp1, bbm1, boc22sccm, boc22oars, filelocker1, ls-snap, ls-osd, gitlab, boc22mbes, boc22spwfe1, boc22spapp1, lists, boc22pcprt01, ls-medmodel, filelocker2
Description of maintenance: OIT will be upgrading the VM version of several systems as well as expanding the processor capabilities for some VMs
User impact: The services listed above may be unavailable for a few minutes during the window

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Windows authentication system migration
When: 3:00AM – 7:00AM
Affected services: AD authentication
Affected systems: davdcfau01, davdcirm01, bocdcfau01
Description of maintenance: OIT will be migrating an AD domain controller to server 2016
User impact: No end-user impact is expected

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Encryption method changing on secure fileserver
When: 3:00AM – 7:00AM
Affected services: ANDISEC
Affected systems: ANDISEC
Description of maintenance: OIT will be removing the IPSEC requirement for connecting to andisec and enforcing SMB encryption
User impact: Fileshares on andisec will be unavailable for about 10 minutes during the window

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Upgrade vWorkspace for BHRIC
When: 3:00AM – 6:00AM
Affected services: vWorkspace for the BHRIC VDI environment
Affected systems: boc22-s-vws01, jup17-s-vws01, boc22-s-sa, jup17-s-sa, boc22-s-vws-web, jup17-s-vws-web, boc22-s-hy1, boc22-s-hy2, boc22-s-hy3, boc22-s-hy3, boc22-s-hy4
Description of maintenance: Upgrading Quest vWorkspace from 8.6.1 to 8.6.3
User impact: End users will not have their deployed applications (SAS, eClinical Works) and desktops. The web gateway will also be down.

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Banner General 8.8.6 – 8.9.0 upgrades and patches
When: 3:00AM – 7:00AM
Affected services: Banner will be unavailable during installation but that effect should be minimized by installing the upgrades/patches during the maintenance window.
Affected systems: Banner 8 General module
Description of maintenance: These Banner 8 upgrades and patch releases represent the basic infrastructure of the Banner system and are required to promote all of the remaining Banner 8 modules and Banner XE Administrative pages into production
User impact: None expected

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Banner XE Admin Common 9.3.2.4/9.3.3.4 administrative pages
When: 3:00AM – 7:00AM
Affected services: Banner
Affected systems: Banner
Description of maintenance: These two upgrades are required as the initial support of the Banner XE system administrative pages which will be in place of the Banner 8 system forms. Admin Common must be in place before the other pages can be deployed
User impact: None expected

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Banner XE Financial Aid 9.3.1.2 administrative pages
When: 3:00AM – 7:00AM
Affected services: Banner Financial Aid
Affected systems: Banner Financial Aid
Description of maintenance: This upgrade represents the new front end system for Financial Aid in Banner XE. These pages upgrade the Banner 8 forms currently in production
User impact: None expected

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Banner XE General 9.3.2.1 administrative pages
When: 3:00AM – 7:00AM
Affected services: The Banner General module will be unavailable during installation
Affected systems: The Banner General module will be unavailable during installation
Description of maintenance: This upgrade rperesents the new frontend system for the General module in Banner XE. These pages upgrade the Banner 8 forms currently in production
User impact: Minimal user downtime is expected

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Posted in Banner and Admin Systems, Email, Instructional Technologies, Systems

OIT Systems Maintenance, Thurs. April 6 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 04/06/2017 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

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Authentication system maintenance
When: 3:00AM to 6:00AM
Affected services: dsee ldap
Affected systems: ldapboc0-el6, ldapboc1-el6
Description of maintenance: OIT is performing maintenance on the authentication system. We are promoting LDAPBoc1-el6 and ldapboc0-el6 to be master ldap servers
User impact: No end-user impact is expected

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Oracle upgrade to ODS database
When: 3:00AM to 7:00AM
Affected services: ODS production environment. Webfocus won’t be able to connect to the ODS database.
Affected systems: Odsprod
Description of maintenance: OIT will be applying the Oracle upgrade to odsp db on host odsprod
User impact: Affected services will be unavailable during the maintenance window

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Windows authentication system migration
When: 3:00AM to 7:00AM
Affected services: AD authentication
Affected systems: nwrdcfau01, nwrdcirm01, bocdcirm01
Description of maintenance: OIT will be migrating an AD domain controller to server 2016
User impact: No end-user impact is expected

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Banner XE Application Navigator utility upgrades 2.0.0/2.0.1
When: 3:00AM to 4:00AM
Affected services: Not applicable. This is a stand-alone utility and will not affect any other Banner 8 or Banner XE module.
Affected systems: Application Navigator utility module
Description of maintenance: These two upgrades are for the Application Navigator utility. The utility allows users to switch between the Banner 8 forms and the Banner XE Administrative pages. It is required for any users to see the Banner XE environment.
User impact: No user impact is anticipated

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Posted in Banner and Admin Systems, Systems

OIT Systems Maintenance, Thurs. March 16 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 03/16/2017 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

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Crashplan upgrade (Phase 2)

When: 4:30AM – 5:00AM
Affected services: Crashplan
Affected systems: boc22crashplan, nwcrashplan
Description of maintenance: OIT will continue with Phase 2 upgrade of Crashplan backup service
User impact: Backups will not work during the upgrade

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Local to Office 365 account synchronization system migration

When: 6:00AM – 6:30AM
Affected services: All Office 365 services
Affected systems: boc22dirsync
Description of maintenance: OIT will be migrating from the depreciated dirsync to Azure AD Connect for syncing accounts between AD and Office 365
User impact: No end-user impact is expected

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Update Apache httpd for Appworx prod (enzo)

When: 6:00AM – 7:00AM
Affected services: Appworx production
Affected systems: enzo
Description of maintenance: OIT will update Apache httpd from 2.4.10 to 2.4.25
User impact: Users will not be able to launch the web applicaiton during the update

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College of Nursing SharePoint Site Collection Migration

When: 8:00PM – 9:00PM
Affected services: College of Nursing SharePoint Site Collection and any subsites – https://sharepoint.fau.edu/nursing/
Affected systems: On-Premises SharePoint
Description of maintenance: OIT will be completing the migration of the College of Nursing SharePoint site to Office 365.
User impact: Users will need to update any bookmarks, saved links, and any calendars that point to https://sharepoint.fau.edu/nursing/

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Posted in Banner and Admin Systems, Systems

[Completed] VPN Maintenance

The VPN Maintenance scheduled for today has been completed. All VPN services are expected to be operational at this time.

Posted in Banner and Admin Systems, Network and Telecom, Systems, Workday