Completed – OIT Network Maintenance on March 6, 2013

On Wednesday, March 6, 2013, between 5:00 am and 6:00 am, OIT will perform maintenance on the core network router on the Boca Raton Campus. This upgrade will cause an interruption to the data networks on the Boca Raton campus. If you experience difficulties after the times outlined above, please contact the FAU help desk at https://helpdesk.fau.edu or 561-297-3999 for immediate assistance. Thank you

Posted in Banner and Admin Systems, Educational Technologies, Systems

New Computer Virus outbreak

We would like to provide you with an update regarding this latest strand of computer virus:

– This latest computer virus is called ChangeUp. – It is a self-evolving computer virus thus it is more difficult to catch. – Microsoft has no solution to clean this virus as of this reporting, and we are in the process of contacting Microsoft as well. Their lines and support center are inundated. – Symantec has information to contain this computer virus; however, there is no clean up solution short of restoring the Operating System. – Currently, we have 15 reported cases on campus and we are in the process of contacting these users to restore their systems. – Share drives will be taken off line at 2:00PM today in order to move this service behind FAU Firewall. This will prevent new strands of this virus from reaching these shares. – Symantec anti-virus will continue to run to identify variations of this virus on well over 200 shares over the next 48 hours. – Well over 100 sites around the country that are distributing this virus should be blocked based on recommendations from Symantec. We are in the process of blocking these sites.

As more information becomes available we will share it with you. In the meantime, share drives consisting of drive Q:, N:, O:, P: and special drives will be taken off-line for emergency migration behind the firewall.

We truly apologize for this; however, this virus is serious and it has already infected several major organizations around the country.

OIT/MB

Posted in Banner and Admin Systems

Banner TEST & DEVL clonings

Banner TEST will unavailable during the day this Monday, 2/25/2013, in order to perform a clone from a backup copy of production FAUP.

Banner DEVL will be unavailable during the day on Wednesday, 2/27/2013, in order to perform a clone from a backup copy of TEST taken after 2/25/2013.

Posted in Banner and Admin Systems, Systems

Spread of New Computer Virus

OIT is dealing with a spread of virus that is persistent. It is impacting our network drives (ANDI) and some files stored on the drives are infected.

Please refrain from accessing files on shared drives today. We are currently working with several vendors to run virus scans to ensure the issue is resolved.

Unfortunately this is a new strand of virus and vendors are scrambling to find a resolution. There is a strong indication that this started with the older version of Java being exploited.

We apologize for any inconvenience this may cause.

OIT

Posted in Banner and Admin Systems

Recent changes to VPN and email access

Due to the latest number of phishing attacks from compromised accounts, we have blocked access to the internal SMTP server (smtp.fau.edu) from remote systems that connect via VPN until further notice. VPN users should continue to use Outlook Web Access, Outlook or MyFAU from remote systems. For those using non-Outlook email clients but still connect to Exchange, please refer to the information located here for detailed settings regarding IMAP, POP and authenticated SMTP.

Thank you,
OIT

Posted in Banner and Admin Systems, Network and Telecom, Systems

fauguest wireless network unavailable

The wireless network “fauguest” is not working properly. We are working to resolve this issue. We apologize for the inconvenience.

Posted in Banner and Admin Systems

HelpDesk, Blackboard My Information, Ldap and Dhcp Maintenance Complete

The HelpDesk, Blackboard My Information Building Block, Ldap and Dhcp maintenance was completed successfully.

Posted in Banner and Admin Systems

OIT Systems Maintenance, Thursday, Feb 7, 2013 from 3:00 AM to 7:00 AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 01/7/2012 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

When: 3:00 AM – 7:00 AM
Affected services: Banner INB & SSB
Affected systems: Banner FAUP
Description of maintenance: The following updates will be installed in Banner production: Attendance Tracking 9.0.0 upgrade + patch, Course Catalogue/Class Schedule 9.0.0/9.0.1 upgrades, Faculty Grade Entry 9.0.0/9.0.1 upgrades, DBEU – Database Extension Utility, HR/Payroll 8.8.1.5, 8.8.1.6 & 8.8.1.7 patches, Employee Self-Service 8.8.1.2 patch, Finance 8.8.0.4 patch
User impact: Users will not be able to log into Banner INB or SSB.

Posted in Banner and Admin Systems

Banner maintenance Thursday morning

Banner production (FAUP) maintenance including Banner XE installations, the Database Extension Utility, module updates and patches is scheduled for this Thursday (2/7/2013) morning from 3:00am to 7:00am. The following production systems will be unavailable during this time: Banner (INB & SSB), AppWorx & ePrint.

Posted in Banner and Admin Systems, Systems

[Incomplete] SCCM Maintenance

Service Pack 1 for SCCM installation has failed. We are investigating the issue. SCCM has not been altered and is currently operating as it was.

Thank you,

Systems

Posted in Banner and Admin Systems
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