Some users may be experiencing errors in playback and unable to load Mediasite pages. Sonic Foundry has identified the issue and is actively working to resolve it.
[Resolved] Mediasite Unavailable
Access to Mediasite has been restored.
Posted in Canvas / LMS, Lecture Capture
Mediasite Unavailable
Mediasite is currently unavailable. OIT is working with the vendor to restore service as quickly as possible.
Posted in Canvas / LMS, Lecture Capture
[RESOLVED] MYFAU currently unavailable
MYFAU is now back up and accessible.
========================
MYFAU currently unavailable. Issue is being investigated and will provide more information soon.
In the meantime, to access the most common links please use:
- Student Email: http://mymail.fau.edu
- Employee Email: http://outlook.fau.edu
- FAU Self-Service: https://bannersso.fau.edu/ssomanager/c/SSB
[Resolved] Zoom: Subset of users unable to see cloud recordings
Incident resolved
This incident has been resolved.
Subset of Zoom users unable to see cloud recordings
New incident: Investigating
Zoom is currently investigating an issue where some users are intermittently unable to view their list of cloud recordings in their web portal. The recordings are not impacted or erased. Some users are just unable to see them at this time.
While Zoom works to resolve this issue, Zoom recommend impacted users refresh their browser, which may allow them to see their recordings.
Posted in Canvas / LMS, Video Conferencing
[RESOLVED] Starfish Success Network is not displaying connections
*************************** UPDATE **************************
The issue have been resolved.
***************************************************************
The Starfish system is currently not displaying any connections including advisors and advising offices for students. The problem is being investigated and will update when we have more information.
COVID-19 Health Check-in Update
The Office of Information will be updating the COVID-19 Health Check-in which is displayed when users login to Canvas and Workday. This upgrade will occur at 8 pm and last until 8:15 pm.
While not expected some users may have difficulty logging in and updating their health status during this time. If you have any trouble please try again after 8:15 pm.
Google Apps- including Owl Mail unavailable
Google Apps are currently experiencing an outage. Student Owl Mail email, YouTube, Google Drive, and other google services may not be available or you may not be able to login. We will update as google provides additional information.
OIT
[Resolved] AWS Issues affecting Canvas and Related Tools
[6:50 AM] This issue has been resolved.
Canvas and Respondus LockDown Browser have reported issues due to problems with Amazon Web Services (AWS). FAU students and teachers may experience problems accessing parts of Canvas or LockDown Browser exams. There is no reported time frame yet for a fix for this issue. Updates will follow as we get them.
Posted in Canvas / LMS, Educational Technologies