Blackboard: Global Navigation Currently Unavailable

Global Navigation, which is the access point to My Blackboard and social learning tools (such as My Grades, Posts, and Updates), is currently unavailable. Students can still access their grades by going to the Tools area from within their course (located in the course menu) and then by clicking on “My Grades”.

 

Instructors, if the tool has been made unavailable, you can add it to your course menu by following these instructions (add “My Grades”). If you need assistance, please submit a ticket to our Online Support Center.

 

We are working to resolve the issue.

Posted in Educational Technologies, Systems

[Completed]Emergency Blackboard Maintenance 4-6:00 AM 7/16

Blackboard maintenance has completed and blackboard service is functioning normally.

Posted in Educational Technologies, Systems

[Completed] Blackboard Maintenance

Blackboard maintenance has completed and blackboard is operational.

Posted in Educational Technologies, Systems

OIT Systems Maintenance, Thurs. July 10, from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 07/10/2014 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

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When: 3:00AM – 5:00AM
Affected Services: Banner self-service (SSB) and Internet Native Banner (INB)
Affected Systems: ​bannerprd.fau.edu
Description of Maintenance: ​Install latest Oracle patch set updates for Banner production database (FAUP).
User Impact: Faculty, staff, and students will not be able to access Banner production during the maintenance.

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When: 3:00AM – 6:00AM
Affected Services: Blackboard
Affected Systems: ​Blackboard
Description of Maintenance: We will be installing the newest cumulative patch to solve some outstanding issues.​
User Impact: Blackboard Will be unavailable from 3 to 6 AM​

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Posted in Banner and Admin Systems, Educational Technologies, Systems

Network Maintenance – Friday July 4th from 4:00 a.m. until 5:00 a.m.

OIT will be performing network maintenance on Friday July 4th from 4:00 a.m. until 5:00 a.m.  During this time, there will be a network interruption lasting between 15-20 minutes affecting connectivity between FAU and the Internet. This interruption in service will affect many campus network-based resources including Blackboard and streaming media.

Posted in Banner and Admin Systems, Educational Technologies, Network and Telecom, Systems

[completed] Blackboard maintenance

Blackboard maintenance has completed and blackboard is operational.

 

Posted in Educational Technologies, Systems

OIT Systems Maintenance – Thurs. June 26 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 06/26/2014 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

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When: 3:00AM – 6:00AM
Affected services: Undergraduate Application: https://ugapp.fau.edu and Graduate Application: https://owlapp.fau.edu​
Affected systems: ugapp1, ugapp2, ugapp3, ugapp4, ugapp5​
Description of maintenance: We are upgrading the admissions application to improve usability. It will be offline from 3am until 6am while we redeploy all services.
User impact: The admissions applications will be offline. Once they return to service the admissions forms will look different and may require that users clear their browser cache.
At this time we know the select box usage is effected and they must be manipulated with a mouse instead of the keyboard. We have contacted the vendor about this problem.​

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When: 6:00AM – 7:00AM
Affected services: All domain-joined PCs​
Affected systems: All domain-joined PCs​
Description of maintenance: ​OIT will be changing the default domain for PCs to be ‘FAU’. When signing-in to a computer ‘FAU’ will be the default when asking for credentials. If you need to authenticate with a user account in the IRM domain you will need to enter IRM\netid and your password (this is rare)
User impact: ​When prompted for credentials, ‘FAU’ will be the default domain. There is no downtime expected for this change.

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When: 4:00AM – 6:00AM
Affected services: We will be moving the content directory to faster storage
Affected systems: Blackboard ​
Description of maintenance: ​Blackboard will be unavailable during the maintenance window. We expect some servers to be up by the 1 hour mark with the rest being brought up one at a time and expect to be finished by 6 AM
User impact: ​Blackboard will be unavailable during the maintenance window.

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Posted in Banner and Admin Systems, Educational Technologies, Network and Telecom, Systems

[Completed] Network Maintenance – Sunday June 22nd from 4:00a.m. until 5:00a.m.

The network maintenance scheduled for this morning has been completed.

Posted in Banner and Admin Systems, Educational Technologies, Email, Network and Telecom, Systems

Network Maintenance – Sunday June 22nd from 4:00a.m. until 5:00a.m.

OIT will be performing network maintenance on Sunday June 22nd from 4:00 a.m. until 5:00 a.m.  During this time, there will be a network interruption lasting between 15-20 minutes which will affect connectivity between FAU and the Internet. This interruption in service will affect many campus network-based resources including Blackboard and streaming media.

Posted in Banner and Admin Systems, Educational Technologies, Email, Network and Telecom, Systems

RESOLVED: Blackboard Enrollment Issue

We are currently experiencing an issue that is causing a delay in the update of enrollments in Blackboard.

Posted in Educational Technologies, Systems