(Resolved) Echo course video services unavailable

Echo system course video services are currently unavailable.  We are looking into this now and will update this post as soon as further info is available.

Posted in Educational Technologies

OIT Systems Maintenance, Thurs. Sept 19 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday,09/17/2013 from 3:00 AM to 7:00 AM during OIT maintenance window.  In addition, the following systems will be specifically impacted:

When: 5:00-6:00AM
Affected services: None
Affected systems: boc22hv[70-74] and boc22fs[1-2]
Description of maintenance: OIT is installing a hotfix from Microsoft in an attempt to resolve an issue with several systems in our VM host environment.
User impact: No end-user impact is expected

When: 5:45-6:15AM
Affected services: Blackboard
Description: Blackboard has released an update to the Software Updates module.
User Impact: Blackboard’s Cloud and Social Profile tools may be inaccessible during this time.

When: 6:00-7:00AM
Affected services: Travel Z# Request Application in MyFAU
Affected systems: Boc22ora03, Diablo, Talonx1
Description of maintenance: OIT is migrating the database schema associated with the Travel Z# Request Application from a test Oracle instance MSOT to the production system MSOP.
User impact: The “Znumber Request” links under Travel in MyFAU will be unavailable during the migration process.

When: 6:00AM
Affected services: smtp.fau.edu
Affected systems: smtp.fau.edu
Description of maintenance: The DNS entry for smtp.fau.edu will be updated to point to Ironport servers. The internal smtp server is no longer required because Ironport antivirus licenses have been acquired and activated.
User impact: We do not expect any end-user impact, but if users have hard-coded the current IP or used the host name instead of smtp they would lose access to the smtp server and not be able to send mail.

When: 3:00-7:00AM
Affected services: Banner FAUP
Affected systems: Banner FAUP
Description of maintenance: The following updates will be installed in Banner production: Financial Aid 8.17.2.2 patch, Financial Aid 8.18.0 upgrade, Financial Aid Self-Service 8.18.0 upgrade, Student 8.5.7 upgrade
User impact: There will be no end-user impact.

Posted in Banner and Admin Systems, Educational Technologies, Email, Network and Telecom, Systems

[Resolved] Blackboard Unavailable

Blackboard services have returned to normal.

 

Posted in Educational Technologies

OIT Systems Maintenance, Thurs. Sept 12 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 09/12/2013 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

When: 3:00AM – 5:00AM
Affected services: Talisma, SharePoint, Graduate application, fsaAtlas, SCAC, vCenter, Xitracs, PrivateEye, SCOM, SCVMM, College of Education sites, Owlcard, Housing sites, EMS, TicketMaster sites, ePrint
Affected systems: sqlnode01, sqlnode02, eprint, scvmm, scom, mssql1, mssql2, taldb01, archticsdb01, archticshv001
Description of maintenance: We are relocating several physical systems in the datacenter. The following services will be interrupted for a short period of time during the window: Talisma, SharePoint, Graduate application, fsaAtlas, SCAC, vCenter, Xitracs, PrivateEye, College of Education sites, Owlcard, Housing sites, EMS, TicketMaster sites, ePrint
User impact: The services listed above will be unavailable for approximately 5-10 minutes during the maintenance window

When: 3:00AM – 4:00AM
Affected services: DHCP (from networking), Networking wireless control system, WINS, Exchange IMAP and POP3, Filelocker, ISS website, Lab camera and licensing systems, PrintOnline
Affected systems: acsmem02, acsmem04, adcon, aptitudesrv, aptitudesrv 2008r2, as4, boc22cm102srv1, boc22cm102srv10, boc22cm102srv4, boc22cm102srv9, boc22cm102vrt101mrtg, boc22cm102wcs10, boc22mssql11, boc22mssql12, boc22mssql21, boc22mssql22, comvmadi02, comvmsql02, comvmweb02, ecswins01, ecswins02, exchangeca03, fauappsrv1, fauweb2, fauwebdev, FileLocker1, FileLocker2, freeze, hpc.fau.edu, idm2, iss, issdev, jobs.finaid, labcam1-5, lintalon0, ls-matlab, ls-osd, ls-snap, mcclient, printonline, remotecon, remotecon2, sqltesthost01, STS- template, STS-Base_x64 clone, ugapp1.fau.edu, vcboc02
Description of maintenance: We are modifying the network connection on the Cisco UCS to allow for greater bandwidth.
User impact: We do not expect any end-user impact however the services and systems listed above could be affected momentarily if an issue is encountered.

When: 5:45AM – 6:15 AM
Affected Services: Blackboard
Affected Systems: Blackboard
Description of Maintenance: Blackboard has released an update to the Software Updates module.
User Impact: Blackboard’s Cloud and Social Profile tools may be inaccessible during this time.

When: 5:00AM – 6:00AM
Affected services: wise.fau.edu
Affected systems: wise.fau.edu
Description of maintenance: The server wise.fau.edu is being upgraded.
User impact: End users will not be able to access wise.fau.edu directly to update either their personal or departmental web pages. This ONLY affects those who connect to wise.fau.edu directly. Those who use omniupdate will be unaffected.

When: 3:00AM – 7:00AM
Affected services: Banner Production
Affected systems: Banner FAUP
Description of maintenance: The Financial Aid 8.17.2.2 patch will be installed in Banner production.
User impact: No downtime is expected.

 

Posted in Banner and Admin Systems, Educational Technologies, Email, Network and Telecom, Systems

[Resolved] Echo Recordings Sept. 5 Currently Unavailable

All Echo course recordings from Sept 5 and today are now available.

Posted in Educational Technologies

Resolved- Echo Recordings Sept. 5 Currently Unavailable

Recordings for Sept 5 are now in process and are being posted starting from yesterday morning’s recordings first.

We expect all recordings to be available by end of today.

—————————————-

Course recordings from Sept. 5, 2013 are currently unavailable for viewing. We are working to resolve this issue, expected downtime is not known at this time.

Posted in Educational Technologies

OIT Systems Maintenance, Thursday, Sept 5 from 3:00 AM to 5:00 AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 09/05/2013 from 3:00 AM to 7:00 AM during OIT maintenance window.  In addition, the following systems will be specifically impacted:

Banner and Blackboard

When: Wednesday, Sept 4 at 11:00 PM
Affected services: SCCM client
Affected systems: Client desktops
Description of maintenance: Update the SCCM client on machines supported by User Services/OIT to SP1.
User impact: Limited impact. Users may need to reboot their systems to complete installation.  Most systems, if necessary should reboot during the maintenance window.

When: 3:00 am – 4:00 am
Affected services: Series 25 , ANDI web interface (https://home.fau.edu and https://student.fau.edu), https://fair.fau.edu, https://purchasing.fau.edu
https://ulrweb.fau.edu, https://secure.fau.edu/*, https://secure2.fau.edu/changeGappsPassword, Housing data interface (bridge between housing sites & DB and Banner).
MyHousing (for residential students to see their housing assignment etc.) and Apply online (apply for housing) websites.
Affected systems: Bocdcfau01, Bocdcirm01, S128n87, S128n88, S20n28, Fauweb1
Description of maintenance: We are relocating several physical systems in the datacenter including windows authentication systems, department of housing systems, and Series25 systems.
User impact: The services and systems mentioned above will be unavailable for approximately 5-10 minutes during the maintenance window

When: 5:00 am
Affected Services: All clients on Boca Campus
Affected Systems: All clients on Boca Campus
User Impact: None expected
Description of Change:
We plan on adjusting the DHCP provided DNS for the Boca Campus to include DNSBOC0.fau.edu, DNSBOC1.fau.edu, and DNSDAV1.fau.edu instead of only dnsboc0.fau.edu and dnsjup1.fau.edu. We expect this to improve the quality of service provided to clients in the event of a failure in Boca.

When: 3:00 am to 6:00 am.
Affected Services: Banner production, Blackboard production.
Affected Systems: bannerprd, bannerprddr, bbloracle, bbloracledr.
Description of Change: Oracle database patch set updates and host patch installations
User Impact:  Affected services will be unavailable during the maintenance window.

 

Posted in Banner and Admin Systems, Educational Technologies, Email, Network and Telecom, Systems

Resolved: Echo360 Experiencing Intermittent Issues

Resolved:  The Echo360 lecture video service is experiencing some intermittent technical issues and may respond slowly or time-out.  OIT is aware of this and is working to resolve the issue.  Thank you for your ongoing patience and cooperation.

Posted in Educational Technologies

Resolved: Echo360 Experiencing Intermittent Issues

Resolved:  The Echo360 lecture video service is experiencing some intermittent technical issues and may respond slowly or time-out.  OIT is aware of this and is working to resolve the issue.  Thank you for your ongoing patience and cooperation.

Posted in Educational Technologies

[Resolved] Intermittent issues affecting connectivity to Blackboard and MyFAU

OIT staff identified an issue with some of the systems that MyFAU, Blackboard, and the FAU homepage are dependent upon and has taken corrective actions. We believe the issues experienced tonight are resolved but will continue to test and monitor the situation.

Posted in Educational Technologies, Network and Telecom