[Resolved] Blackboard and SSO.fau.edu login issues

A directory server that provided authentication to Blackboard, Owl Apps and SSO.fau.edu failed last night and users may have experienced difficulty logging into Blackboard, Owl Apps and SSO.fau.edu between 4am and 5:45am this morning.

At this time everything should be working 100%

Posted in Educational Technologies

Firewall Reboot tomorrow 2/3/2012 at 5am

Network: Firewall Reboot tomorrow 2/3/2012 at 5am

We need to reboot the edge firewall tomorrow morning. We will start the reboot at 5am. It should just take a few minutes.

This will affect Internet access for the minutes the firewall takes to boot.

Posted in Educational Technologies

Blackboard Wiki Issue

During our System Maintenance the Wiki tool had to be reinstalled.  The Wiki tool is working fine and no data was lost, but it appears that some Course and Tool Links to the Wikis area may have been broken.  Links may need to be deleted and recreated in those cases.

Posted in Educational Technologies

ePrint temporarily unavailable [resolved]

We have experienced an issue where eprint.fau.edu exhausted its’ memory and necessitated a reboot. The system has returned to service now. We apologize for the inconvenience.

Posted in Educational Technologies

IRM Systems Maintenance, Thursday, January 19 from 3:00AM to 7:00AM

IRM will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 01/19/2011 from 3:00 AM to 7:00 AM during IRM maintenance window.  In addition, the following systems will be specifically impacted:

When: 5:00 AM – 6:00 AM
Affected Services: Blackboard
Affected Systems: bba1, bba2, bba3, bba4, bba5, bba6, bba10, bbc1, bbc2, and bbm1.
Description of Maintenance: Instruction technology has request that a patch be applied to Blackboard which will prevent errors when uploading new Building Blocks.

When: 3:00 AM – 6:00 AM
Affected Services:
Blackboard
College of Business video authentication System monitoring DHCP
Identity Manager (Password Sync)
The Google Portet within MyFAU
Network Registration
Phone Bill System
Boca DNS Servers
Graduate College Admissions Application
Undergraduate Admissions Application background processing
OwlRadio’s Shoutcast server
Microsoft SharePoint
Xitracs
Virtual Applications (vWorkspace)
Affected Systems:
flashgordon, ldapboc1, ldapboc0, visualsvn, app2, app1, nsboc1, nsboc0, broadcast2, broadcast1, lists, shoutcast, xitracs, owlapp1, owlapp2, mssqldr, spwfe1, spapp1, app6, app3, app5, app4, cuttlefish, scom, bbx2, idm4p, lintalon0, dhcpboc1, dhcpboc0, idm1, idm2, talon0, talon1, lintalon5, lintalon3, lintalon4, lintalon9, lintalon1, lintalon2, lintalon7, lintalon10, lintalon6, lintalon8, ibiweb2, vww2, vwb2, vww1, vwb1, spwfe2, bbx3, bbx4, idm-gateway-p, bbx1, bbc2-nw, bba3, bbc1, bba2, bba1, bba5, bba6, bbm1, bba4, bbc2, lnat, defiant, voyager, and enterprise.
Description of Maintenance: These systems must be shutdown to facilitate a restart of a SAN (Storage) controller.

Posted in Educational Technologies

Blackboard database unavailable 12-2am Wednesday, January 11

The Blackboard database was unavailable from approximately 12-2am on Wednesday, January 11. During that time users may have received intermittent error messages when trying to access files within their courses and in some cases may have been unable to log into Blackboard. We apologize for any inconvenience this may have caused.

Posted in Educational Technologies, Email, Systems

IRM Systems Maintenance, Thursday, 1/5/2012 from 3:00AM to 7:00AM

IRM will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 01/05/2012 from 3:00 AM to 7:00 AM during IRM maintenance window. In addition, the following systems will be specifically impacted:

When: 6:15AM to 6:45AM Affected Service: Should have no effect on the mail system Affected Systems: bertx Description of Maintenance: Applying patch Service Interruption: None

Posted in Educational Technologies

Internet will be down for 5 – 10 minutes

Posted in Educational Technologies

All network maintenance completed

Network: All network maintenance completed

Posted in Educational Technologies

Completed – Network equipment replacement in Bldg 55

Starting Tuesday 12/13/2011 Networking Dept. will be upgrading the network equipment in Bldg 55 PS Physical Science Building. The work will be done during the maintenance window 5:00am to 7:00am. No network outage is expected during normal business hours. Work will be completed Friday 12/16/2011.

Posted in Educational Technologies