Users are reporting issues logging into Canvas, Banner Self Service and some other SSO services. We are investigating the problem and actively working on a solution. If you experience these issues please restart your browser, computer and/or internet router. We have reports that this resolves the issue.
Intermittent Login Issues
[RESOLVED] Mediasite Catalogs
The issue with Mediasite catalogs has been resolved. Catalogs are loading normally.
Posted in Instructional Technologies, Lecture Capture
Mediasite Catalogs slow to load
Users will find that Mediasite catalogs are slow to load and may even time out. The Mediasite Cloud admins are aware of the issue and are working towards a solution.
Posted in Instructional Technologies, Lecture Capture
[Resolved] Mediasite
The issues with Mediasite has been resolved. Users are now able to connect to catalogs and videos, and the MyMediasite portal is available.
Posted in Instructional Technologies, Lecture Capture
[Update] Mediasite Catalogs and Links
The mediasite cloud servers have been restored. Access to the MyMediasite portal is now available. However some catalogs and links to videos are timing out with the error: “Unable to communicate with the remote server”. Engineers are actively working on correcting the issue. OIT continues to monitor the situation and will provide updates as they becoming available.
Posted in Instructional Technologies, Lecture Capture
[Update] Mediasite Outage
Work on fully restoring service continues at the cloud provider. OIT continues to monitor the situation and will provide updates as they become available. You may still experience intermittent performance and accessibility issues during the recovery.
Posted in Instructional Technologies, Lecture Capture
Mediasite – Intermittent Interruptions
The Mediasite US cloud servers are intermittently inaccessible. The vendor is aware of the situation and will keep FAU informed as the situation progresses. In the meantime users occasionally may not be able to access Mediasite videos or the MyMediasite portal in canvas.
Posted in Instructional Technologies, Lecture Capture
Single Sign On Update
The single sign on system will be updated at 1 am November 10, 2017. This may briefly affect users authenticating to Workday, Canvas, OwlApps, and other services.
[Resolved] Mediasite Catalog Presentation Video Service Temporarily Unavailable
An issue that was preventing playback of Mediasite Catalog Lecture Capture presentation videos has been resolved.
Authentication System Maintenance
The single sign-on authentication system will be partially unavailable from 3:00 am to 4:00 am Thursday August 18th, 2017. While the maintenance is in progress users may intermittently experience difficulty logging into services such as Canvas, Self Service, Office 365, Owlapps, and Workday.