Sonic Foundry is currently investigating an issue with search. Search related functions (management portal, catalogs, channels and showcase) may be inaccessible during this time
Apps.fau.edu down for maintenance Tuesday September 22nd 3AM-5AM
Apps.fau.edu will be down periodically on the morning of September 22nd between 3AM and 5AM for hardware patches. During this time access to Citrix remote apps will be limited.
Posted in Instructional Technologies, Systems
Canvas: “Content retrieval failed” when inserting Mediasite content into Canvas
Content retrieval failed, please try again or notify your system administrator of the error.
Users will encounter this error when attempting to embed Mediasite presentations into Canvas. Please see the link below for more information and a workaround.
https://helpdesk.fau.edu/TDClient/2061/Portal/KB/ArticleDet?ID=116573
Posted in Canvas / LMS, Lecture Capture
[COMPLETED] SSO Maintenance 9/13/2020 at 9:00 PM
OIT will be performing maintenance tonight (9/13) at 9:00 PM to re-enable the health attestation prompt on the Single Sign-On (SSO) screen. There will be a quick restart of the sign-on servers and users may receive an authentication error during this time.
WebEx Recordings
Some users are experiencing a lack of audio with their WebEx recordings. The issue has been reported to WebEx and they are looking for a solution. More information will be posted as it becomes available. Use Zoom as an alternative.
Posted in Canvas / LMS, Video Conferencing
[Resolved] Cisco Webex LTI Outage in Canvas
The Cisco Webex tool in Canvas is now back up and operational. Students and Faculty should be able to access their scheduled Webex sessions through Canvas again.
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Students and teachers trying to access the Cisco Webex tool in their Canvas courses are currently receiving a “502 Bad Gateway” error. For the time being, teachers that are holding Webex meetings at this time should find the direct meeting links for their sessions and send them to students who have trouble joining.
- How to Find your Meeting Info: https://fau.edu/canvas/Files/webexPasswordsAndInfo.pdf
[RESOLVED]Zoom Cloud Recording Processing Delays
Zoom has resolved the issue causing delays in cloud recording processing time
Posted in Canvas / LMS, Video Conferencing
Zoom Cloud Recording Processing Delays
Zoom has identified delays in cloud recording processing times. The zoom team is working to resolve the delays, and will provide updates.
Posted in Canvas / LMS, Video Conferencing
[RESOLVED] Zoom
Zoom services appear to be restored at this time. Zoom is in the process of applying a nationwide fix and it appears FAU’s service has already been restored.
Posted in Canvas / LMS, Video Conferencing
Zoom sign-in issues
Zoom is experiencing intermittent issues where users may not be able to sign in. Updates will be provided as new information becomes available.
Aug 24, 10:58 Update – We are in the process of deploying a fix across our cloud. Service has been restored already for some users. We are continuing to roll this out to complete the fix for any users still impacted.
Aug 24, 09:50 Identified – We have identified the issue causing users to be unable to authenticate to the Zoom website (zoom.us) and unable to start and join Zoom Meetings and Webinars, and we are working on a fix for this issue.
Aug 24, 08:51 Investigating – We have received reports of users being unable to visit the Zoom website (zoom.us) and unable to start and join Zoom Meetings and Webinars. We are currently investigating and will provide updates as we have them.
Posted in Canvas / LMS, Video Conferencing