The 1st floor network issue in building 22 has been resolved.
Thank you
Computer Center 1st floor network outage
We are experiencing an issue with the 1st floor data switch in the Computer Center building. We are working to resolve the issue as soon as possible.
Thank you
Posted in Network and Telecom
[resolved] intermittent issues with the automated campus operator
The FAU automated campus operator, also known as SPOK, is experiencing a problem with one of the hardware nodes. Incoming calls that will be routed to the operator. We are working with the vendor to resolve this issue.
Thank you
Posted in Network and Telecom
Network maintenance on March 7 from 12:01 am – 6:00 am
OIT will be performing network maintenance on Wednesday, March 7 from 12:01 a.m. until 6:00 a.m. Due to the nature of the maintenance, users may experience intermittent Internet outages lasting approximately 5 minutes during this window. The Internet connection will be rerouted to the backup connection to minimize any downtime.
Thank you
Posted in Network and Telecom
Wi-Fi upgrades on Tuesday March 06
On Tuesday, March 6, 2018, between 5:00 am and 6:30 am, OIT will perform routine maintenance on the FAU wireless networks. This upgrade will cause an interruption to the fau, fauwpa2, and fauguest wireless networks. If you experience difficulties after the times outlined above, please contact the FAU help desk at https://helpdesk.fau.edu or 561-297-3999 for immediate assistance.
Thank you
Posted in Network and Telecom
[Completed] Network Maintenance – Jupiter Campus 2/11 11:30pm – 1:30am
The Jupiter network maintenance has been completed.
Thank you
Posted in Network and Telecom
Network Maintenance – Jupiter Campus 2/11 11:30pm – 1:30am
OIT will be performing network maintenance in Jupiter on Sunday, February 11 from 11:30 p.m. until 1:30 a.m. Due to the nature of the maintenance, users may experience an intermittent network outage lasting approximately 2 minutes during this window. The Internet connection will be rerouted to the backup connection to minimize any downtime.
Thank you
Posted in Network and Telecom
Network Maintenance – Tuesday February 6th and Wednesday February 7th from 5:00 a.m. until 6:00 a.m.
OIT will be performing network maintenance at all partner campuses and NWRDC on Tuesday February 6th from 5:00 a.m. until 6:00 a.m. and on the Boca Raton campus on Wednesday February 7th from 5:00 a.m. until 6:00 a.m. During the maintenance window on Tuesday, there will be a 15-20 minute network disruption preventing access to the internet and inter-campus communications at NWRDC and the Jupiter, Fort Lauderdale, Davie, Harbor Branch and Seatech campuses.. On Wednesday, there will be disruptions in connectivity to the BHRIC networks lasting between 15 and 20 minutes, but the remainder of the Boca Raton network including internet connectivity is expected to operate as normal with no disruption to service.
Posted in Network and Telecom
[Completed] Network maintenance on February 13 from 4:00 am – 6:00 am
OIT will be performing network maintenance on Tuesday, February 13 from 4:00 a.m. until 6:00 a.m. Due to the nature of the maintenance, users may experience intermittent Internet outages lasting approximately 10 minutes during this window. The Internet connection will be rerouted to the backup connection to minimize any downtime.
Thank you
Posted in Network and Telecom
[RESOLVED] – Malwarebytes Update causing network connectivity issues
UPDATE:
Today at 1:55PM, Malwarebytes released v.12 update that has fixed the network connectivity problem. OIT has tested the update and can confirm that it resolves the issues.
We highly recommend rebooting your computer at your earliest convenience after the update is installed.
If you continue to experience issues, please contact the OIT Help Desk for assistance.
561.297.3999 or helpdesk.fau.edu
OIT
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Earlier today Malwarebytes released a signature update that is causing computers to lose network connectivity. This is a widespread issue and are affecting anyone who has Malwarebytes installed.
The temporary workaround is to disable Malicious Web Protection under Settings. This will restore network connectivity. Once Malwarebytes releases a new update the Malicious Web Protection feature should be turned on again.
We will be monitoring the status of this issue and apologize for the inconvenience this may cause.
OIT