A DNS server failed and may be causing decreased networking performance. We have worked around the issue and will update this post when a long term solution is in place.
[Completed] Blackboard Maintenance
Blackboard maintenance has completed and all services are up and running.
Thank you
Middleware
Posted in Network and Telecom
[Update] Blackboard Service Pack 11 Upgrade
The Blackboard service pack 11 upgrade is taking longer than expected. All servers have been updated to the planned version but we are working with Blackboard support to correct 1 issue, all other reported issues have been resolve.
- Some My Blackboard (Social Networking) features are currently unavailable and users may receive an error when attempting to create a My Blackboard profile.
Please note that at is no risk of any data loss do to these issues.
Posted in Network and Telecom
OIT Systems Maintenance, Thursday May 9 from 3:00AM to 7:00AM
Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 05/09/2013 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:
The following services will be unavailable during the maintenance window: Exchange, Blackboard, MyFAU, Video Conference
When: 12:00 AM – 7:30 AM
Affected services: Blackboard
Affected systems: Blackboard
Description of maintenance: The goal of this upgrade is to install the latest Blackboard service pack. This includes several security improvements as well as the addition of new features and enhancements to blackboard.
User impact: Blackboard will be unavailable during the upgrade.
When: 3:00 AM – 6:30AM
Affected services: Exchange Email
Affected systems: Exchange
Description of maintenance: The Exchange servers will be moved to a new location and linked to a new network switch. Windows updates will also be applied to all Exchange servers.
User impact: The Exchange service is highly available, however users may experience brief interruptions in service from Outlook, OWA, IMAP/POP and ActiveSync clients during the window.
When: 4:30 AM – 6:00 AM
Affected services: MyFAU
Affected systems: MyFAU
Description of maintenance: We are going to perform a periodic maintenance of My FAU.
User impact: MyFAU will be unavailable during this time. All services that rely on MyFAU’s ldap server for authentication will be down.
When: 4:30 AM – 6:00 AM
Affected services: MyFAU
Affected systems: MyFAU
Description of maintenance: Middleware will be enabling a new feature on MyFAU to export course content (files/photos) so that they may be imported into an instructor’s blackboard course. MyFAU’s tomcat server will be restarted which will make it inaccessible between the hours of 5-6 AM.
User impact: MyFAU will be unavailable between the hours of 5-6 AM.
When: 6:00 AM – 7:00 AM
Affected services: FAUVisitor (WiFi)
Affected systems: FAUVisitor (WiFi)
Description of maintenance: Enable the beta FAUVisitor Wireless Network on the Boca Raton Campus.
User impact: After FAUVisitor has been enabled, visitors on the Boca campus can now log on to a wireless network on campus without having to request a courtesy account.
When: 8:00 AM – 12:00 PM
Affected services: Video Conference
Affected systems: Video Conference servers/databases
Description of maintenance: The Cisco videoconference infrastructure system is being updated to the latest software versions.
User impact: End-user impact will be minimized at this time, because there are no classes in session and no videoconferences scheduled in this time frame. Specific areas have been contacted and are aware of the downtime.
When: 3:00 – 3:30 AM
Affected Services: None Expected
Affected Systems: BigIP
Description of Maintenance: A new uplink (trunk mode) will be activated on the BigIPs in order to introduce new vlans to it.
User Impact: None expected
When: 3:30 AM – 4:00 AM
Affected Services: None Expected
Affected Systems: BigIP
Description of Maintenance: An updated digicert wildcard SSL key will be installed on the BigIP to replace the current wildcard that is going to expire on June 16, 2013.
User Impact: None expected
When: 4:00 – 4:15 AM
Affected Services: None Expected
Affected Systems: BigIP
Description of Maintenance: It has been determined by the vendor that we may have a faulty power supply on our standby BigIP unit. We will power down the standby unit, swap the power supply, and start it back up.
User Impact: None expected
When: 3:00 – 6:30 AM
Affected Systems: Xitracs, idm4p, madcat1p, shoutcast, spwfe2, talapp01, talapp02
Groups Involved: Systems
Description of Maintenance: These systems are being migrated to different host hardware
User Impact: The following services will be unavailable for approximately for 30 to 60 minutes during the window:
Xitracs website
Talisma
Owl Radio shoutcast stream
eGrades and bbGoogle
IDM (password synchronizations)
When: 4:00 AM – 6:00 AM
Affected Services: ieadata.fau.edu
Affected Systems: ieadata.fau.edu (IEA Data Server)
Description of Maintenance: Increase memory allocated to the IEADATA virtual machine from 4GB to 8GB.
User Impact: The IEADATA server will be unavailable. Attempts to access any of the reporting features or shared volumes will not function.
[Resolved] Intermittent network address resolution
A DNS server may have returned incorrect results between 2 am and 3:30 pm Sunday May 5th. These errors may have caused intermittent issues when connecting to some services such as PRT. The server has been repaired and is behaving normally at this time.
Thank you
Enterprise Systems Middleware and Application Development
Posted in Banner and Admin Systems, Network and Telecom
Update Network Maintenence Bldg 9 (Arts and Letters) 4/8 to 4/12
Network Maintenance in Bldg. 9 has been completed for the day.
Starting Monday 4/8 Networking Department will be upgrading the network equipment in building 9 the Arts and Letters building. The work will be done from 4:00am to 7:00am daily until all interface ports have been moved to the new equipment. All work will be completed by Friday 4/12. This does not affect the PCI network.
Posted in Network and Telecom
Davie ES Bldg 52 network
We are experiencing a hardware failure that affects the network connectivity in Davie ES building. Network Specialist is enroute to repair this issue. No ETR at this time. Updates will be posted as soon as we are onsite and know more.
We apologize for this inconvenience
OIT / Networking
Posted in Network and Telecom
Banner patch installation
Position Control patch 8.8.0.2 has been installed in Banner production (FAUP) this morning.
Posted in Network and Telecom
RESOLVED – Lists.fau.edu (Sympa) not sending messages
Lists.fau.edu (Sympa) is currently not sending out messages. We are working to resolve this issue.
We apologize for the inconvenience.
OIT
Posted in Network and Telecom
OIT Systems Maintenance, Thurs. March 21, from 3:00 AM to 7:00 AM
Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 03/21/2013 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:
When: 3:00 – 7:00 AM
Affected services: Events Management 9.0.0/9.0.1 upgrades, Position Control 8.8.0.2 patch, HR/Payroll 8.8.1.9 & 8.8.1.10 patches
Affected systems: Banner FAUP
Description of maintenance: The above mentioned Banner modules will be installed to the specified version in production FAUP.
User impact: There will be no user downtime.
When: 3:00 – 6:00 AM
Affected Systems: bba3, bba6, bba4, bbm1, cuttlefish, dhcpboc1, frevvo1, mad-development, sacs, ldapboc1, ieadata
Groups Involved: Systems
Description of Maintenance: These virtual machines will be migrated from hvbocclust02 to boc22hvclust02
User Impact: The following systems will be unavailable for approximately for 30 to 60 minutes during the window bba3, bba6, bba4, bbm1, cuttlefish, dhcpboc1, frevvo1, mad-development, sacs, ldapboc1, ieadata
When: 5:00 – 6:00 AM
Affected Services: OwlApps
Affected Systems: none
Groups Involved: Middleware
Description of Maintenance: We will be enabling two features in FAU’s Google Applications environment (Owl Apps). The first is additional functionality in Google+, and the second Google Applications rapid release which provides FAU students access to Googles latest features as they are released.
User Impact: Our Google Applications environment will be more in sync with the public versions of Gmail, Google Drive, Google Calendar, etc.
When: 3:00 – 6:00 AM
Affected Services: Lists.fau.edu
Affected Systems: Lists.fau.edu
Groups Involved: Middleware
Description of Maintenance: We will be replacing the boca list server with a clone of the server running at northwest. This maintenance must occur because the existing server cannot be updated and packaged software cannot be installed due to a corruption of the RPM databases.
User Impact: The list servers will be offline during this maintenance we will return them to service around 5:30 am. Users will not be able to send or receive messages from any address on the @lists.fau.edu domain. Users will also be using a cleaned up style for the application.
When: 5:30am to 6:00am
Affected Services: Email
Description of Maintenance:
The current alias file generation process will be altered so that those with mail forwarding addresses to ad.fau.edu or my.fau.edu will be directly reflected in the aliases. Mail for most people with gmail or owa_access roles will now exit the virus scanners and go directly to exchange or gmail instead of unnecessarily flowing into MyFAU’s mail server (mcmail) and then getting forwarded from there.
User Impact: None
Posted in Network and Telecom, Systems