At 11:47 AM today, (9/21/2011) the FAU network experienced a 60 second drop in the Metro Ethernet connectivity to all of the campus locations. Full connectivity has been restored and we are working with the carrier to determine the reason for the drop in service.

Thank you.

Communication Services Infrastructure will be replacing Phonemail on all FAU campuses with the Xpressions voicemail system on Monday, Sept. 19. If you are already using the new Xpressions voicemail system you may disregard this message.

The timeline on Sept. 19 is as follows: 4 p.m. All messages in Phonemail will be deleted. This includes messages that have been saved and/or not listened to. It is strongly recommended that you review all messages before 4 p.m. as deleted messages cannot be retrieved. Please see “Saying Goodbye to Phonemail” below for details. 4 p.m. to Midnight The system will be disconnected and all information you have not retrieved will be lost. No new messages will be accepted.

Saying Goodbye to Phonemail If you are accessing Phonemail from your desk, your existing access process applies. If you are using any other FAU telephone: 1. Dial 7-MAIL (7.6245) 2. Enter your extension and press # 3. Enter your password and press # 4. Press 3 to listen to your messages. 5. Write down or record any details you need to keep before all messages are permanently deleted.

If you are dialing in from off campus, you may access the system using the appropriate campus number listed below and following the instructions given above: Broward (Davie, Fort Lauderdale, Dania): 954.762.5292 Palm Beach (Boca Raton): 561.799.8699 Northern Campuses (Jupiter, Harbor Branch, Treasure Coast): 772.873.3495

Hello, Xpressions Important: The first time you access Xpressions you will be required to record your name and reset your password.

If you are accessing Xpressions from your desk your previous access process still applies. The system will prompt you to: 1. Enter your extension number and press # 2. Enter the default password (11111) and press # Note: You will be prompted to record your name—this is required in order to gain access to your voicemail box. 3. Press 3 to listen to messages. 4. Before ending the session please reset your password. To access reset instructions use the link provided below.

If you are accessing Xpressions from any other FAU telephone: 1. Dial 7-6115 2. Enter your extension number and press # 3. Enter the default password (11111) and press # Note: The first time you access your new voicemail box you will be prompted to record your name—this is required in order to gain access to your voicemail box. 4. Press 3 to listen to messages. 5. Before ending the session please reset your password. To access reset instructions use the link provided below.

User Quick Reference Guide to Xpressions http://www.fau.edu/irm/phone/XpressionsQuickReferenceGuide.pdfwww.fau.edu/irm/phone/XpressionsQuickReferenceGuide.pdf (Instructions for resetting your password are on the first page.)

Please let us answer any questions you have by calling the CSI Support Services team at ext. 7.6235.

Network: Cisco switch maintenance Boca campus completed

MyFAU system will be restarted between the hours of 6:00AM to 7:00AM on Monday 9/12/2011 in order to complete configuration of Owl Apps. There will be minimal impact on users during this time; however, there is a slight possibility that users will be disconnected should they remain on MyFAU.

We apologize for any inconvenience this may cause.

MyLabsPlus is experiencing a service interruption. Pearson engineers are working on resolving this issue.

We are switching Exchange databases as a precaution. There might be a brief disconnect and reconnect. There will be no data loss during the switch. We apologize for the inconvenience.

Due to a failing UPS, Networking will be doing maintenance on the Treasure Coast Campus during our maintenance window from 5:00am – 7:00am 08/30/2011. There will be a disruption of data and voice services during this time for Treasure Coast Campus only.

Network: Resolved – Wired network registration issue in student resident areas.

Students are now able to register their hardware mac address on the wired network in the residential areas.

Thank you.