Blackboard will be unavailable tomorrow morning (Wednesday, November 30) from approximately 3:00-4:00 am. This downtime is necessary in order for us to install a patch recommended by Blackboard to help ensure a smoother experience with online tests as we enter the final exam period. We apologize for any inconvenience that this may cause.

We are currently experiencing issues with the 10.50.64.x network.  The Systems and Networking teams are currently investigating and we shall provide additional information as it is available.

The WebFOCUS production box was stopped at 12:15 am this morning and was restarted again at 8:23 am.  ReportCaster is currently runing all scheduled jobs that were not run during this period.

IRM will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deem necessary, installing critical patches and other health checks on Thursday, 10/20/2011 from 3:00 AM to 7:00 AM during IRM maintenance window. In addition, the following systems will be specifically impacted:

When: 3:00 AM – 7:00 AM
Affected Service: Talisma
Affected Systems: TALDB01, TALAPP01, TALAPP02
Description of Maintenance: Talisma will be offline while a hotfix is installed to fix an outgoing email error.
Service Interruption: 4 hours

When: 5:00 AM – 6:00 AM
Affected Service: Blackboard
Affected Systems: bbm1, bba1, bba2, bba3, bba4, bba5, bba6, bbc1, bbc2, bbx1, bbx2, bb.fau.edu, blackboard.fau.edu
Description of Maintenance:
           Apply the following patch: LRNSI-4851 – Student receives Access Denied message in assessment when clicking Save and Submit simultaneously with autosave form and Students can change local       clock to cheat on timed, forced submission tests
         NFS Security Changes
Service Interruption: Yes, Blackboard will be unavailable while patch is being applied.

Network: Network data and voice problems bldg. 2 have been resolved

Problem caused by faulty hardware that has been replaced.

The Xpressions (voicemail) servers are back online and functioning.

Regards

Mark

Mark Truman Rolm/IBM/Siemens Certified Engineer Sr. Telecommunications Specialist Communication Services Infrastructure Florida Atlantic University Boca Raton, FL 33431 Tel: 561.297.2388

At 11:47 AM today, (9/21/2011) the FAU network experienced a 60 second drop in the Metro Ethernet connectivity to all of the campus locations. Full connectivity has been restored and we are working with the carrier to determine the reason for the drop in service.

Thank you.

Communication Services Infrastructure will be replacing Phonemail on all FAU campuses with the Xpressions voicemail system on Monday, Sept. 19. If you are already using the new Xpressions voicemail system you may disregard this message.

The timeline on Sept. 19 is as follows: 4 p.m. All messages in Phonemail will be deleted. This includes messages that have been saved and/or not listened to. It is strongly recommended that you review all messages before 4 p.m. as deleted messages cannot be retrieved. Please see “Saying Goodbye to Phonemail” below for details. 4 p.m. to Midnight The system will be disconnected and all information you have not retrieved will be lost. No new messages will be accepted.

Saying Goodbye to Phonemail If you are accessing Phonemail from your desk, your existing access process applies. If you are using any other FAU telephone: 1. Dial 7-MAIL (7.6245) 2. Enter your extension and press # 3. Enter your password and press # 4. Press 3 to listen to your messages. 5. Write down or record any details you need to keep before all messages are permanently deleted.

If you are dialing in from off campus, you may access the system using the appropriate campus number listed below and following the instructions given above: Broward (Davie, Fort Lauderdale, Dania): 954.762.5292 Palm Beach (Boca Raton): 561.799.8699 Northern Campuses (Jupiter, Harbor Branch, Treasure Coast): 772.873.3495

Hello, Xpressions Important: The first time you access Xpressions you will be required to record your name and reset your password.

If you are accessing Xpressions from your desk your previous access process still applies. The system will prompt you to: 1. Enter your extension number and press # 2. Enter the default password (11111) and press # Note: You will be prompted to record your name—this is required in order to gain access to your voicemail box. 3. Press 3 to listen to messages. 4. Before ending the session please reset your password. To access reset instructions use the link provided below.

If you are accessing Xpressions from any other FAU telephone: 1. Dial 7-6115 2. Enter your extension number and press # 3. Enter the default password (11111) and press # Note: The first time you access your new voicemail box you will be prompted to record your name—this is required in order to gain access to your voicemail box. 4. Press 3 to listen to messages. 5. Before ending the session please reset your password. To access reset instructions use the link provided below.

User Quick Reference Guide to Xpressions http://www.fau.edu/irm/phone/XpressionsQuickReferenceGuide.pdfwww.fau.edu/irm/phone/XpressionsQuickReferenceGuide.pdf (Instructions for resetting your password are on the first page.)

Please let us answer any questions you have by calling the CSI Support Services team at ext. 7.6235.