Citrix will be troubleshooting connectivity issues within the remote apps environment (apps.fau.edu) between 11AM and 12PM today. While we work to isolate the issue, users may experience occasional logon issues while using the apps.fau.edu web portal, or the Citrix Workspace app.
[Resolved] Apps.fau.edu intermittent logon issues on 6/28/21 from 11AM-12PM
[Resolved] Apps.fau.edu intermittent connectivity issues on 6/25/21 from 11AM-1PM
Citrix will be troubleshooting connectivity issues within the remote apps environment. While we work to isolate the issue, users may experience logon issues while using the apps.fau.edu web portal or the Citrix app.
OIT Systems Maintenance, Thurs. June 24 from 3:00AM to 7:00AM
Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 06/24/2021 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:
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Storage Maintenance
Description of change: OIT will be performing maintenance on some backend storage. No end user impact is anticipated.
Downtime window start: 6/24/2021 3:30 AM
Downtime window end: 6/24/2021 6:30 AM
Affected services: No downtime is expected but there is a potential to affect:
All services dependent on NetApp storage
all VM’s on Hyper-V, all VM’s on Vmware. VM hosts may see a pause in data transfer while a node is failing over and back
Some of the major services, but not limited to are:
Banner, OIM, Andi Shares, Ibiweb, MSSQL databases and services dependent on those, Network Registration, Grouper, Owlapps, Edocs, Papercut
Expected End-user impact: No end-user impact is expected
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Update Forms Server User Accounts
Description of change: OIT will be updating the notification preferences for a number of user accounts in Frevvo.
Downtime window start: 6/24/2021 6:00 AM
Downtime window end: 6/24/2021 7:00 AM
Affected services: Some forms server accounts will be modified. There is no anticipated interruption of service.
Expected End-user impact: No end user impact is expected during this time. After the change, a number of users will have their notification preferences updated
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Posted in Systems
OIT Systems Maintenance, Thurs. June 17 from 3:00AM to 7:00AM
Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 06/17/2021 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:
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Redcap BugFix Upgrade
Description of change: Research Computing will be upgrading Redcap to the latest long term release. This update fixes one major bug and several minor bugs the correct issues cloning and summarizing projects.
Downtime window start: 6/17/2021 6:00 AM
Downtime window end: 6/17/2021 6:05 AM
Affected services: Redcap
Expected End-user impact: During this time, Redcap will go offline for a few seconds. Users will receive a warning message stating that Redcap is offline.
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Posted in Research Computing, Systems
[NETWORK MAINTENANCE] Jupiter and Boca Raton – Saturday June 5th from 12:00 a.m. until 3:00 a.m.
OIT will be performing maintenance on core network equipment on the Boca Raton and Jupiter campuses on Saturday June 5th from 12:00 a.m. until 3:00 a.m. During this time there will be a series of momentary disruptions to network traffic on the Jupiter and Boca Raton campuses. Connectivity to and from the internet as well as connectivity to campus network resources will be impacted during this maintenance window.
Posted in Network and Telecom, Systems
OnBase Document Management System Maintenance – Wednesday, June 2, 2021
OIT is conducting a system upgrade for OnBase on Wednesday, June 2, 2021. During this time, the following services will be unavailable:
OnBase Document Management system
Website form submissions that rely on OnBase
Workflows and checklists that rely on OnBase
[Resolved 2:30 pm] Owlpulse and Redcap offline
Owlpulse and Redcap are currently offline due to an issue with the database server. OIT is investigating the issue and will update regularly.
OIT Systems Maintenance, Thurs. May 27 from 3:00AM to 7:00AM
Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 05/27/2021 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:
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Voice Server Maintenance
Description of change: OIT will be performing maintenance on voice servers between 10:00 P.M. on May 27th and 2:00 a.m. on May 28th. Remote phones may have connectivity issues during the maintenance.
Downtime window start: 5/27/2021 10:00 PM
Downtime window end: 5/28/2021 2:00 AM
Affected services: Phones and Phone Calls
Expected End-user impact: Remote Phones may experience 2-5 minute intermittent outages during the window. Phones on campus will experience one 30 second outage.
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Server Configuration Change
Description of change: OIT will be making a configuration change to some file servers at 3am. There is no expected end user impact.
Downtime window start: 5/27/2021 3:00 AM
Downtime window end: 5/27/2021 3:15 AM
Affected services: File shares on andisec
Expected End-user impact: After the configuration change users will only see files and folders they have access to on andisec.
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Server Upgrade
Description of change: OIT will be upgrading the operating system on two computer management servers between 3am and 7am.
Downtime window start: 5/27/2021 3:00 AM
Downtime window end: 5/27/2021 7:00 AM
Affected services: SCCM computer management
Expected End-user impact: During the upgrade, there may be possibly slow or failed application/OS deployments.
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Data Storage System Troubleshooting
Description of change: We are performing some troubleshooting to try to narrow down a non-critical problem that we have observed in one of our data storage systems.
Downtime window start: 5/27/2021 6:00 AM
Downtime window end: 5/27/2021 7:00 AM
Affected services: Data storage
Expected End-user impact: There is no end-user impact expected with this change.
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Voice Server Maintenance
Description of change: OIT will be upgrading the voice network.
Downtime window start: 5/27/2021 9:00 PM
Downtime window end: 5/27/2021 12:00 AM
Affected services: Phone Calls
Expected End-user impact: No end-user impact is expected with this change.
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Posted in Network and Telecom, Systems
[RESOLVED] Starfish Advisor Calendars no longer syncing with Outlook Calendar
UPDATE:
Advisors and staff should now be able to sync their Outlook calendar availability with Starfish again.
The calendar sync functionality between Outlook and Starfish is currently not working for advisors/staff. This means the Starfish software will no longer be able to see your Outlook availability when creating your Starfish schedule. In the meantime, all future unavailable times will need to be added manually in Starfish itself.
This is currently being investigated and we will send an update once have more information.
Remote Desktop Connectivity Issues
We are receiving multiple reports of users unable to remotely connect (Remote Desktop) to computers on campus. We are currently investigating and will update once we have more information.
OIT