OIT will be performing emergency network maintenance tomorrow morning from 7:00 a.m. until 7:30 a.m. to replace a failed component in core network equipment. We do not anticipate any disruption in network connectivity during the maintenance window.
Core Network Maintenance – Thursday January 10th from 7:00 a.m. until 7:30 a.m.
[RESOLVED] MYFAU giving intermittent errors
The MYFAU issue has been resolved.
===================================================================
Occasionally when reaching a page on MYFAU, you may receive a “502 Bad Gateway”. We are looking into the issue and hope to have more information soon. In the meantime, refreshing the page seems to clear up the problem and allow you to load the page.
OIT Systems Maintenance, Wed. Dec 19 from 7:00AM to 8:00AM
VPN Maintenance
Description of change: OIT will be performing maintenance on the VPN on Wednesday December 19th
Downtime window start: 7:00 M
Downtime window end: 8:00 AM
Affected services: Mobile VPN
Affected systems: Mobile VPN
Expected End-user impact: During this time, we do not anticipate any end user impact for regular users of the VPN. Mobile users will start getting prompted for Duo two-factor to connect to the VPN and they will have expanded service capabilities on par with users of the desktop client.
Posted in Systems
OIT Systems Maintenance, Thurs. Nov 29 from 3:00AM to 7:00AM
Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 11/29/2018 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:
*************************************************************************************
Email Infrastructure Maintenance
Description of change: OIT will be adding a new accepted email domain to Office 365.
Downtime window start: 5:00 AM
Downtime window end: 6:00 AM
Affected services: Office 365 / Exchange Online
Affected systems: Office 365 / Exchange Online
Expected End-user impact: During this time, we don’t expected any end-user impact
*************************************************************************************
Server Maintenance
Description of change: OIT will be conducting a proof of concept test for a new product that is a candidate for replacement of a component in the FAU email system.
Downtime window start: 5:00 AM
Downtime window end: 5:30 AM
Affected services: OIT members on 365 (Microsoft) Email
Affected systems: FAU main mail gateway servers, 365 mail servers
Expected End-user impact: During this time, no end-user impact is expected. After the change, OIT members will have their emails filtered by an additional email gateway as part of the proof of concept test.
*************************************************************************************
Banner Maintenance
Description of change: OIT will be installing a new Banner XE module to support the clean address process and a critical Financial Aid patch.
Downtime window start: 2:00 AM
Downtime window end: 7:00 AM
Affected services: Banner XE and Banner 8
Affected systems: Banner
Expected End-user impact: During this time, no end-user impact is expected
************************************************************************************
Identity Management
Description of change: OIT will be upgrading the email lifecycle management process
Downtime window start: 12:00 AM
Downtime window end: 5:00 AM
Affected services: Identity Manager, Active Directory, Office365, Google Apps
Affected systems: Boca OIM Servers
Expected End-user impact: During this time no end-user impact is expected.
*************************************************************************************
[RESOLVED] MYFAU missing email icons and other role specifics links
The MYFAU issue has been resolved. If you are still not seeing your links, please restart your browser or app and log into MYFAU again.
——————————————————————————————————————-
Various role specific links are missing from MYFAU such as the email icons. We are investigating and will provide an update soon.
In the meantime you can access email with the following links:
- OWLMAIL / GMAIL (Students)
- OUTLOOK / EXCHANGE (Faculty & Staff)
We apologize for the inconvenience.
Single Sign-On Authentication Maintenance
Office of Information Technology will be performing systems maintenance Monday November 26th, 2018 from 3:00 am until 7:00 am.
*************************************************************************************
Single sign-on (SSO)
Description of change: OIT will upgrade the Single Sign-On system as part of our identity management upgrade.
Downtime window start: 3:00 AM
Downtime window end: 7:00 AM
Affected services: sso.fau.edu, grouper.fau.edu, all SSO clients including Banner Self Service, Workday, Canvas, and many others.
Affected systems: Single Sign On Servers, Grouper
Expected End-user impact: During this time, some users may experience issues logging into numerous single sign-on authenticated services. Groups sync’s will be delayed while an initial sync is performed.
[RESOLVED] OU Campus CMS Login Unavailable
The login issue has been resolved
—————————————————————————
We are currently investing an issue with the logging in for Omniupdate OU Campus CMS.
We apologize for the inconvenience.
Posted in Systems, Uncategorized
OIT Systems Maintenance, Thurs. Nov 15 from 3:00AM to 7:00AM
Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 11/15/2018 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:
*************************************************************************************
Account Self Service
Description of change: OIT will upgrade the Account Self-Service portal to correct a problem related to updating your password while logged in.
Downtime window start: 5:00 AM
Downtime window end: 6:00 AM
Affected services: accounts.fau.edu
Affected systems: OIM Web servers
Expected End-user impact: During this time, account self-service portal will be unavailable. After the change, users will be able to correctly change their password when logging in to the Account Self-Service portal.
*************************************************************************************
DPM – Software upgrade
Description of change: OIT is upgrading all of the production DPM servers from UR4 to UR6.
Downtime window start: 3:00 AM
Downtime window end: 7:00 AM
Affected services: Backups for production VMs and physical desktops using DPM as their backup method.
Affected systems: SCDPM, boc22dpmus, nwdpmus. All client agents managed by these 3 servers.
Expected End-user impact: During this time, backups will be paused at various times between 3AM and 7AM.
*************************************************************************************
Server and Client Maintenance
Description of change: OIT will be upgrading server and client software for the Event Management Software suite.
Downtime window start: 3:00 AM
Downtime window end: 5:00 AM
Affected services: EMS
Affected systems: Servers related to EMS
Expected End-user impact: During this time, there will be minimal end user-impact. End users will need to relaunch their desktop clients when they come into the office.
*************************************************************************************
Banner Maintenance
Description of change: OIT will apply 25Live/LYNX upgrade scripts for the Registrar’s office in Banner production.
Downtime window start: 5:00 AM
Downtime window end: 7:00 AM
Affected services: No impact on running services. This will enable a new application to interface with Banner.
Affected systems: Banner production
Expected End-user impact: During this time, no end-users impact on is expected.
************************************************************************************
SecureDoc Server Updates
Description of change: OIT will be updating the SecureDoc Enterprise software on the host VM.
Downtime window start: 5:00 AM
Downtime window end: 7:00 AM
Affected services: SecureDoc autoboot will be down sporadically during restarts.
Affected systems: SecureDoc Server
Expected End-user impact: During this time, no end-user impact is expected. The only issue would be that machines would not be able to autoboot during server restarts. The user would still be able to log in manually.
*************************************************************************************
DC VLAN Moves Phase 3
Description of change: OIT will be moving Data Center Vlans to the new DC01 core for service to Data Center Servers and ToR devices.
Downtime window start: 5:00 AM
Downtime window end: 6:00 AM
Affected services: Services hosted on the servers on these subnets.
Affected systems: DataCenter Devices
Expected End-user impact: During this time, services on these server subnets will be disrupted during the move.
*************************************************************************************
[RESOLVED] Duo Phone calls are delayed
UPDATE:
The vendor has moved services to an alternative telephony provider and phone call authentications should be working properly at this time.
***************************************************************************************************************************
Please see the status from the vendor:
Investigating – We are currently investigating an issue where phone calls are being delayed. All other authentication methods are working without issue.
Nov 5, 10:36 EST
OIT Systems Maintenance, Thurs. Nov 1 from 3:00AM to 7:00AM
Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 11/01/2018 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:
*************************************************************************************
Server Maintenance
Description of change: OIT is adding computing capacity to the back end servers that will be responsible for storing authentication and user information.
Downtime window start: 5:30 AM
Downtime window end: 6:30 AM
Affected services: OIM suite of applications might be affected
Affected systems: OUD servers
Expected End-user impact: During this time, no end-user impact is expected. Maintenance is being performed on back end servers that the user population is not exposed to.
*************************************************************************************
www.fau.edu NW change
Description of change: OIT will be adding an extra web server to our DR site to make the northwest web servers more fault tolerant.
Downtime window start: 5:00 AM
Downtime window end: 6:00 AM
Affected services: www.fau.edu Disaster recovery site in NWRDC.
Affected systems: DR web servers
Expected End-user impact: During this time, no end-user impact is expected as these servers are our disaster recovery web servers
*************************************************************************************
Posted in Systems