Blackboard will be intermittently unavailable between 1:15-2:15 to fix a security issue with the webserver.
Blackboard intermittently unavailable
Blackboard will be intermittently unavailable between 1:15-2:15 to fix a security issue with the webserver.
Posted in Educational Technologies, Systems
[COMPLETED] – OIT Systems Maintenance, Thurs., April 3 from 3:00AM to 7:00AM
Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 04/03/2014 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:
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When: 3:00AM – 6:00AM
Affected Services: Blackboard, Mailing Lists, DNS, DHCP, Undergrad Application,
Affected Systems: bbm1, bba1, bba2, dhcpboc0, dnsboc0, lists, ugapp2,
Reason: Linux updates/patches to 6.5
User Impact: Mailing lists (sympa) will be unavailable for approximately 10 minutes during the window and the other services are expected to stay available for the window.
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When: 6:00 – 6:15AM
Affected services: Blackboard
Description: Updating SoftChalk and Qwickly Building Blocks
User impact: no end user impact
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When: 6:00 – 7:00AM
Affected services: MyFAU Secret Question/Answer page
Affected systems: myfau.fau.edu
Description of maintenance: OIT is making a change to two secret question/answer pages within MyFAU per the request of admissions to lower confusion for students trying to reset their banner pins.
User impact: We do not expect any service disruption as this is only a change of html in the pages. No server restart is needed. In case the text is not displayed correctly we will be copying the old files over the modified files.
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When: 5:00 – 6:00AM
Affected services: Data protection Manager
Affected systems: Data Protection Manager server (DPM) / Active Directory
Description of maintenance: Allows users to recover files when they have the data protection manager client installed.
User impact: No impact since users are not yet on the system.
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When: 3:00 – 4:00AM
Affected services: Active Directory Authentication system
Affected systems: Active Directory
Description of maintenance: OIT is making a change to the authentication system to allow for increased resiliency to the system.
User impact: No end-user impact expected, but it is possible Exchange mail may be slowed
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When: During business hours
Affected services: NetApp
Affected systems: NetApp – bocana01, bocana02, bocana05, and bocana06
Description of maintenance: The shelf firmware on the NetApp filers bocana01, bocana02, bocana05 and bocana06 will be upgraded.
User impact: We do not expect any end-user impact, but the systems/applications that run on these filers could run a little slower.
Posted in Systems
OIT Systems Maintenance, Thursday, March 27 from 2:00am to 7:00am
Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 03/27/2014 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:
When: 4:00am – 7:00am
Affected services: Undergraduate Admissions App
Affected systems: ugapp1 – ugapp5 and appadmin.fau.edu
Description of maintenance: The undergraduate admissions application will be update to correct two bugs. The first corrects failed logic that prevents the application from accurately emailing honors college applicants. The second corrects a bug which results in old pdf files been stored in the database.
User impact: The admissions application will be offline during the update. Users will receive a non-user friendly error message.
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When: 2:00am – 6:00am
Affected services: Banner FAUP
Affected systems: Banner FAUP
Description of maintenance: The following updates will be installed in Banner Production: Financial Aid 8.19.0.3 Patch
User impact: No user impact is expected. Banner will be available during this time.
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When: 4:00am – 7:00am
Affected services: System Center Configuration Manager (SCCM)
Affected systems: SCCM
Description of maintenance: OIT will upgrade the production instance of System Center Configuration Manager in order to add additional features and support.SCCM production access will be unavailable during the downtime window. In addition, the Windows PE 5.0 boot images will be unavailable during the morning of the 6th while drivers are injected which can take several hours. Please note, that while we will move to the latest PE 5.0 boot images for all task sequences, the old PE 4.0 images will still be available by 7AM and thus existing task sequences will continue to work.
User impact: No end-user impact is expected
Intermittent VoIp Phone outage : Telecom
We are currently experiencing issues with some VoIP phones. We are working with the vendor to correct the issue.
Posted in Systems
[Resolved] Email Delays
**Update – Email should now be flowing normally. We apologize for the inconvenience.
We are currently experiencing some email delays. We are working to resolve this issue.
Intermittent telephone outage – Building 31 complex
We are experiencing intermittent telephone outages in the following buildings:
Bldg.31-UN-Student Union
Bldg.31A-AU-University Center Auditorium
Bldg.31B-LO-Live Oak Pavilion
Bldg.31C-LL-Lifelong Learning Center
Bldg.31D-CE-Continuing Education Hall
Bldg.31E-CR-Student Activities Center
We are working to repair the issue as soon as possible.
Thank you
Posted in Banner and Admin Systems, Systems
WebFOCUS 7 production downtime this Saturday morning
WebFOCUS production will be unavailable this Saturday (2/8/2014) from 10:00am to 12:00pm noon in preparation for a software upgrade from version 7 to 8.
WebFOCUS production unavailable this Saturday
WebFOCUS production is now available.
RESOLVED – Issues with Owlmail (Gmail)
There is currently a problem with Gmail. Google is currently investigating the issue.
For up-to-date information, visit http://www.google.com/appsstatus
We apologize for the convenience.
OIT
Posted in Systems