Phone upgrades in building 22 on June 21 @ 6:00 pm

Posted on June 20, 2012 at 1:26 pm by IRM Operator

On Thursday, June 21st beginning at 6:00 pm, the Communication Infrastructure team will begin upgrading the phones and voice system for IP phones in building 22. This upgrade will cause intermittent interruptions for all telephone service in building 22 between the hours of 6:00 pm through 7:00 am on Friday, June 22.

In case of an emergency during this period, please dial 911 or contact the FAU Police Department at 561-271-5163 from a non-FAU phone.

If you experience telephone difficulties after 7:00 am on Friday, please open a trouble ticket with the FAU help desk at http://www.fau.edu/helpdesk/ or call 561-297-6235 for assistance.

Posted in Educational Technologies

OIT Systems Maintenance, Thursday, June 21, 2012 from 3:00AM to 7:00AM

Posted on June 20, 2012 at 10:50 am by wballard

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 06/21/2012 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

When: 5:00-7:00 AM
Affected services: Banner INB and SSB
Affected systems: Banner
Description of maintenance: DBA group will migrate Banner INB and SSB Web Servers from OAS 10g to Oracle Fusion Middleware 11g
User impact: Banner INB and SSB will be unavailable between 5:00AM and 7:00AM.

When: 3:00-5:00 AM
Affected services: Blackboard, Identity Manager, DHCP, NetReg, PhoneBill, CAS
Affected systems: talonx1, bbm1, bba2, bba6, bbx1, bbx2, lintalon0, idm2, dhcpboc0
Description: Scientific Linux 6.2 updates will be applied to these systems.

When: 5:30-6:00 AM
Affected services: SSO, eCollege, Parature Logins
Affected systems: lintalon0.fau.edu, lintalon1.fau.edu, sso.fau.edu
Description: Central Authentication service will be updated to correct two errors detected by clients. The first problem affects users who previously visited MyFAU and the second prevents web browsers from caching style sheets.
User Impact: CAS will be offline for 10 to 15 minutes. This will prevent users from accessing Owl Apps, Network Registration, Parature, and eCollege.

Posted in Systems

Jupiter Campus Phone Testing Friday June 22nd 6pm to 9pm

Posted on June 20, 2012 at 10:35 am by jbagdonas

Telecommunications will be testing the phone system on the Jupiter campus on Friday June 22nd from 6pm until 9pm. During this time period there will be intermittent outages to telephones on the Jupiter campus. In case of emergency please use a cellular or non FAU phone to dial 911. The FAU police can be reached at 561-271-5163

Posted in Network and Telecom

The emergency reboot of the Xpressions/Voicemail Servers

Posted on June 15, 2012 at 7:23 pm by ipuga

*UPDATE @8:17PM- the emergency reboot of the Xpressions/Voicemail Servers has been completed.

The vendor has identified and corrected the problem with the message waiting indicators on the telephones.

We apologize for the inconvenience.

Posted in Uncategorized

[Resolved] Emergency Reboot Of Xpressions/Voicemail servers tonight 6/15/2012

Posted on June 15, 2012 at 1:35 pm by jbagdonas

*UPDATE @8:17PM- the emergency reboot of the Xpressions/Voicemail Servers has been completed. We apologize for the inconvenience.

Telecommunications will be performing and emergency reboot of the Xpressions/Voicemail servers tonight 6/15/2012 starting at 5pm through 7pm. During this time users will not be able to leave or listen to messages.

Posted in Uncategorized

Videoconferncing

Posted on June 15, 2012 at 8:16 am by alberto

We are updating our videoconferencing management system today. There may be intermittent downtime of some of our videoconferencing back-end servers. There are no conferences scheduled for today that will be affected. We should still be able to connect in conferences during this time if any are requested.

Please call Amanda Burns for questions or concerns. x73110 aburns@fau.edu

Posted in Network and Telecom

Emergency Reboot Of Xpressions/Voicemail servers 6/15/2012

Posted on June 14, 2012 at 2:58 pm by jbagdonas

Telecommunications will be performing an emergency reboot of the Xpressions/Voicemail servers in tomorrow’s maintenance window. This reboot will take place between 5am and 7am and during that time users will not be able to listen to or leave messages on the system.

Posted in Network and Telecom

OIT Systems Maintenance, Thurs., June 14, 2012 from 3:00AM – 7:00AM

Posted on June 13, 2012 at 3:39 pm by wballard

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 06/14/2012 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

When: 4:30-6:00 AM
Affected services: EMS
Affected systems: sql05vs, fauweb1
Description: EMS has released monthly patches for EMS, VirtualEMS, and MasterCalender, apps and databases. Also the Plan a meeting web service will be installed on fauweb1 in the EMS site.
User Impact: EMS will be online, but some user sessions may be interrupted during service restarts.

Posted in Network and Telecom

Harbor Branch network switch 3 bldg 18 image change overnight.

Posted on June 12, 2012 at 3:47 pm by iaristiz

Networking plans to change the image on switch 3 in bldg. 18 on the Harbor Branch Campus overnight. No down time is expected.

Posted in Systems

WebLogic migration in Banner production

Posted on June 12, 2012 at 9:21 am by dgarlan3

The WebLogic migration into Banner production FAUP has been rescheduled for Thursday, June 21, 2012 between 3:00AM – 7:00AM.

Posted in Network and Telecom